TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,749 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,749 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Everything is all right!!!!”

Helpful Report

Posted 5 years ago

“Kimberlie was fantastic. She really helped to narrow down which tour we wanted and offered great suggestions. Her inside information was very helpful and appreciated.”

Helpful Report

Posted 5 years ago

“I was disappointed that trip insurance was not available because of my age and also that there was no assistance beyond a website reference for airfare. I was expecting a full service travel company.”

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Posted 5 years ago

“We booked the Tour du Mont Blanc Hotel Trek through tourradar last fall. The booking was smooth and when there were glitches their staff was very prompt and helpful to a point. In the spring we heard through a friend that our tour was cancelled and no one from Tourradar or Exodus had contacted us. You can imagine our dismay. We had to rebooked dates of the trip, airlines, transports, hotels etc. The main problem is that no one accepted responsibility. Yes they were very apologetic but it took us many emails to have SOME of the additional fees taken care of. Again, everyone was very apologetic but that only goes so far. Even though I had emails saying that the trip was confirmed they said it was not and that we should have waited to book flights etc. When you are wrong-just say so. I may use them in the future but I now know that I need to verify the confirmation of the trip with the actual trip operator.”

Helpful Report

Posted 5 years ago

Hi Jill, Thank you for taking the time to provide your feedback. While we are glad to hear that we have been prompt and helpful in the early stages of your booking experience, we regret to hear that the later stages were not as smooth upon learning that your tour departure has been withdrawn. While disappointing, tour operators may sometimes have to withdraw tours due to operational reasons. For this reason, we do not recommend that travellers purchase flights until a departure is guaranteed. As per our correspondence, it also looks like we have communicated your concerns to the operator and increased your TourRadar Savings to help offset some costs you’ve experienced with the changed departure. We hope that despite this setback with your booking that you were able to enjoy your tour. Thanks again for providing your feedback. Kind regards, The TourRadar Team

Posted 5 years ago

“Everything went smoothly. The description of the trips was very clear and appreciated.”

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Posted 5 years ago

“All good.”

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Posted 5 years ago

“The experience was good. Your agents were readily available, knowledgeable, and helpful (although the tour companies were not as quick).”

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Posted 6 years ago

“I found tour radar to be helpful. They communicated clearly and addressed all my questions well. Thank you.”

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Posted 6 years ago

“Since this was our first experience, we had hoped for more information from the person we contacted. We made 2 initial calls and the first was not helpful at all.”

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Posted 6 years ago

Hello Bobbie, Thank you for taking the time to leave a review. We regret to hear that your first experience with TourRadar has not met your expectations. Upon further investigation, we've noticed that an incorrect email has been inputted. For this reason, the tour details that we sent over were unfortunately never received. Despite this minor setback, we're glad to see that your tour has now been fully confirmed and that the tour operator has been able to assist you directly with your questions in your booking conversation page. We are available 24/7 so please don't hesitate to reach back out to us again if you have any further questions prior to departure. Kind Regards, The TourRadar Team

Posted 6 years ago

“booking process is very easy. It was convenient to show the day by day schedule on the map”

Helpful Report

Posted 6 years ago

“in general the website offers easy infos about the different trips. Also the multiple choices for dates, regions and so on are helpful. the description of the trips can, however, be shortened. Why a new page for every day?”

Helpful Report

Posted 6 years ago

“Tour Radar's responses to questions were almost immediate. Although there was a change required to my tour planned date, this was highlighted and upon my re-confirmation, tour was then re-confirmed promptly.”

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Posted 6 years ago

“it was nice that you are working for 24 hours. As we have 6-7 hours time difference, I was worrying about quick reply. But is was done, thank you”

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Posted 6 years ago

Hey Vanchig, Thank you very much for taking the time to leave a review. We are happy to hear your booking process went smoothly. Responding to travelers in a timely manner is very important to us here at TourRadar. So important in fact, that as you mentioned, our Customer Support team work around the clock to offer 24/7 service via phone, email and live chat! You have booked a fantastic tour and there is no doubt that you will have a wonderful time while on this tour. Kind Regards, The TourRadar Team

Posted 6 years ago

“It's good experience with TourRader. We have taken tour before with you. We like it.”

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Posted 6 years ago

“The lady that took my booking was very pleasant friendly easy to hear helpful and knowledgeable. She was efficient in taking my booking so it was easy to finish my order quickly and professionally”

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Posted 6 years ago

“The website is well organised and easy to navigate. Information about offered activities is sufficient. Booking was fast and easy.”

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Posted 6 years ago

“User friendly online booking”

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Posted 6 years ago

“easy to use”

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Posted 6 years ago

“Booking was very easy until it came to the optional items. I found this was tricky because I did not know what all the things meant or if they were truly needed. So I clicked on the chat on the side hoping to have some clarity before I ordered something, but they sent it to the tour company and answered it the day after, when it was already ordered. So if there was more information for clarity on this area, would make it exceptional!”

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Posted 6 years ago

“easy and quick”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,749 reviews