TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,749 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,749 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So far so good, only just booked however”

Helpful Report

Posted 6 years ago

“Matter has been resoved fast and efficient. Thanks tour radar. Hope to use your company in the near future.”

Helpful Report

Posted 6 years ago

Hi Prudence, Thank you for taking the time to leave TourRadar with a review. We are glad we could help and look forward to assisting you again in the future! Our team of Travel Experts is available 24/7 via phone and live chat, we will do our best to help you find the tour of your dreams. Best Regards, The TourRadar Team.

Posted 6 years ago

“for the past two years i was trying to plan an ancient greece trip... till two days ago i hadn't found a companion nor an affordable way for traveling alone on a budget so i was skeptical... but i was feeling the time had come and voilà thru one of my google searches TourRadar showed up :) communication is very slow tho! TourRadar wouldn't give me any information unless i'd book the tour, but once i booked TourRadar disappeared leaving my questions unanswered till i had to insist... it seems TourRadar depends on expat explore to give most of the info, and expat explore is even slower... so far so good, but bc it's a very expensive tour i was expecting more care, i feel kinda adrift!”

Helpful Report

Posted 6 years ago

“Easy. Helpful. Efficient”

Helpful Report

Posted 6 years ago

“The selection of tours was great and the support team was incredibly responsive and helpful! My only suggestion would be to make it easier, visually, to plan a trip that involves booking multiple tours so that travelers can more easily book back-to-back trips on a calendar to ensure they aren’t overlapping dates. Other than that, I would definitely book through TourRadar again (especially now that they’ve granted me travel credits, just from my making first bookings!)”

Helpful Report

Posted 6 years ago

Hello Lynn, Thank you very much for your feedback as well as for your amazing suggestion. We here at TourRadar are always adding new features and functions to our site to make searching for tours and the booking process even easier. Be sure to stay tuned to see what tricks we have up our sleeves! You have booked two amazing tours and we are sure that you will have an amazing time on both of them! Also, remember that when you are ready to use those earned TravelCredits or need any assistance at all, our Customer Service team is available by phone, email and online chat 24/7. Happy Travels, The TourRadar Team

Posted 6 years ago

“Web page was easy to use. I slso spoke with a customer representative Sabina snd she was very courteous and helpful.”

Helpful Report

Posted 6 years ago

“Easily accessible and gets back to you in less than 24hours.”

Helpful Report

Posted 6 years ago

“Web ok but #still wanted to talk to agent.That made the difference. Looking forward to our cruise. Staff great.”

Helpful Report

Posted 6 years ago

“Nothing special to say”

Helpful Report

Posted 6 years ago

“a great website so much on offer & very easy to navigate (even for a senior)- However I would like to see more information provided on "optional tours" duration/timing & what does one do if not taking up an option ???”

Helpful Report

Posted 6 years ago

“Many great options and good information for decision making”

Helpful Report

Posted 6 years ago

“very Responsive”

Helpful Report

Posted 6 years ago

“Great range of tours (budget and duration). Easy to find then book. I was then handed over to the local operator.”

Helpful Report

Posted 6 years ago

“Very easy to use”

Helpful Report

Posted 6 years ago

“The agents we dealt with were pleasant and helpful.”

Helpful Report

Posted 6 years ago

“Although not yet commenced the tour and asked to right a review, 20/6/2019 so this is prior to the tour start date of 6/7/2019. TourRadar are efficient in following up emails and advising the status of the tour, so my only complaint, so far, is far too many emails are going into my inbox. I would prefer to have one or two later closer to the start date with all relative details”

Helpful Report

Posted 6 years ago

“. IT WAS EASY TO USE YOUR WEBSITE. WHAT IS A RETURN TRAVELER. PLEASE CLARIFY.”

Helpful Report

Posted 6 years ago

Hey Avtar, Thank you for your feedback and we are glad that you found our website easy to use. Returning travelers are those who have booked two or more tours with the same tour operator. Some tour operators offer returning travelers loyalty pricing to thank the traveler for coming back and booking another amazing tour with them. Thank you again for your feedback and we are sure that you will have an amazing time while on tour! Best regards, The TourRadar Team

Posted 6 years ago

“Well, We booked on tour for July 9 back in Feb/March 2019, Two days ago (June 16), I got a message that it was cancelled. I was stressed. However, They did get me on another tour 7/13. I had to rearrange all of my other vacation plans, but in the end, it all worked out. They were very helpful and we are looking forward to our tour in just a few weeks.”

Helpful Report

Posted 6 years ago

“Dear TourRadar, As where I live we do not have Zip code for example I did not know what to fill in. I have place a call to have my tour booked. But then my email was not correct and i did not get email information. So I contact tourradar again and then we could arranged and complete the book. Maybe you can put a remark what to fill in if we do not have a zip code. The service to help me have my tour booked was good.”

Helpful Report

Posted 6 years ago

Hi Lydia, Thank you very much for taking the time to leave TourRadar this valuable feedback. We thank you for advising us that you had troubles with completing the address fields. We are reviewing the booking page you used to determine whether the postal code/zip code is mandatory in order to confirm a booking with the tour operator you booked with. We thank you for bringing this to our attention. We are glad to see that your expectations were met with regards to the customer service provided by your tour operator and TourRadar. Thanks again for booking with TourRadar! Best regards, The TourRadar Team.

Posted 6 years ago

“Easy to use, many choices- a trip for everyone whatsoever you are looking for”

Helpful Report

Posted 6 years ago

TourRadar is rated 4.5 based on 6,749 reviews