TourRadar Reviews

4.6 Rating 6,606 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,606 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
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About TourRadar:

TourRadar is the world’s first Adventure Booking Platform, where you can effortlessly book private, group and tailor-made multi-day organised adventures in 160+ countries around the world.

Traditionally, booking an organised adventure was a tedious and time-consuming process. Where will I stay? What activities will I do? What meals am I going to have? What operator can I trust? TourRadar makes booking multi-day adventures seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. Founded in 2010, TourRadar was the first to transition multi-day tours to an online marketplace, making them the leader in the industry.

In 2021, TourRadar further revolutionised the industry by introducing the Adventure Booking Platform, connecting travellers, operators, and travel agents to organised tours through one platform.

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TourRadar 5 star review on 9th November 2022
Sally I
TourRadar 5 star review on 9th November 2022
Sally I
TourRadar 5 star review on 9th November 2022
Sally I
TourRadar 5 star review on 9th November 2022
Sally I
TourRadar 5 star review on 9th November 2022
Sally I
TourRadar 5 star review on 9th November 2022
Sally I
TourRadar 5 star review on 9th November 2022
Sally I
44
Anonymous
Anonymous  // 01/01/2019
Still waiting for reply to my 2 questions...
Helpful Report
Posted 4 years ago
Hello David, Thank you for your review. We're sorry to hear you've been waiting longer than you'd expected for an answer to your questions. The reason for the short delay is that your Cruise Operator is located in the destination you're travelling to (different to where you are located) and operate during their local business hours. We have reached out now to your Cruise Operator and also forwarded their answers to your questions in your booking page. We hope this resolves your query and that you're looking forward to your cruise! Thanks for choosing TourRadar! The TourRadar Team
Posted 4 years ago
I carefully read the website. When I booked the trip, tourradar added over $500 to the original cost of the tour. I would advise finding the tour you want and then going to the original tour-organizing group instead of this third party site.
Helpful Report
Posted 4 years ago
Hi There, Thank you for taking the time to provide us with your booking experience feedback. We are sorry to see that you are unhappy with the mandatory single supplement required by the tour operator. While some tour operators have a room sharing option for solo travellers, this is not an industry standard. We regret how this has impacted your booking experience with TourRadar. As your booking agent, our support team will be reaching out to the tour operator to look into this more closely and our team will be in touch shortly with a resolution for you. Best regards, The TourRadar Team
Posted 4 years ago
Too many emails before we even travelled! Review this, sell that, did you forget the other......
Helpful Report
Posted 4 years ago
Hello there, Thank you for booking your next trip on TourRadar.com and for taking the time to submit your review regarding your post-booking emails. After looking into the emails we've sent you, we can see there are some changes we can make to improve your experience and thank you sincerely for your feedback. We can also confirm your TourRadar email subscription settings are correctly set to ensure that moving forward, you'll only receive essential emails regarding your booking. Have a wonderful time on your trip! The TourRadar Team
Posted 4 years ago
Love your web-site - many tours to look at - one stop shopping. This is first time I tried booking a trip through you. The experience not so great. During a chat your agent promised to call me the next day to help with booking the tour - well - she did not deliver on the promise. So, I decided to call - again - very disappointed with the service. The man I spoke with didn't know what he was doing, I had to provide cues and he didn't even say thank you or good buy when we were finished. Poor customer service!
Helpful Report
Posted 4 years ago
Hello Josie, We're delighted to hear you've enjoyed using the site but sad to hear we disappointed you with failing to call as we promised. We have reached out by phone and in writing to connect with you but were unable to get through. We look forward to connecting with you to resolve your issue. We're confident it's an easy fix and look forward to improving your TourRadar experience! Thank you again for choosing TourRadar, The TourRadar Team
Posted 4 years ago
Last week I paid a $200 deposit and $399 single supplement. After I had paid the deposit I was advised that I need to purchase a sleeping bag. As I am travelling for 4 weeks I do not wish to cart around a sleeping bag which will probably only used for two nights. Also the total cost of the tour with single supp is close to $2000 staying in 3-3.5 star hotels. I do not wish to outlay any more money. Had the information been provided BEFORE I paid the deposit, I would have chosen another tour. I have indicated via email that a sleeping bag should be provided or at least able to be hired and if not I wish to cancel this particular tour. Tourradar have advised me that should I cancel they will keep the $200 deposit. This is very bad business practice and highly unethical. Should you decide to keep my deposit I will proceed with legal action, as the additional expense was indicated to me AFTER I had paid the deposit. Booking number: 2465855. Robyn Britton
Helpful Report
Posted 4 years ago
Hello Robyn, Thank you for your review. We absolutely understand your aversion to travelling with a sleeping bag given it's only recommended for one night and you'll be on the road for 4 weeks. However, this item is simply a recommended packing item and not a requirement. Blankets are provided for you for the one night you stay at the Bedouin Camp in Morocco, plus you're travelling in the summer, so the choice is yours. On any other tour which includes the unforgettable experience of camping overnight in the desert would have offered the same recommendation regarding your packing list. We encourage you to reconsider your request to cancel your tour. As you have correctly pointed out, the cancellation terms and conditions of your booking, as outlined by the tour operator, would mean loss of your deposit payment (these funds are not held by TourRadar). This is a wonderful tour you have booked and we can speak from our own experience, that Bedouin camps are well equipped. We've been in touch with you directly and hope our assurance might encourage you to reassess your decision moving forward. Regardless of what you decide, we remain here for you 24/7. Respectfully, The TourRadar Team
Posted 4 years ago
I received an email with a booking number. The next day I received an email saying the booking was not confirmed but an open request. After spending many hours communicating with Tour Radar I was told the booking would go through but we would be staying at another hotel 8 minutes walk from the hotel where everyone else is staying.
Helpful Report
Posted 4 years ago
Hello Kimberly, Thank you for taking the time to write us a review of your booking experience. We understand that the On Request process can be frustrating, but it is an industry standard when a tour or region is popular and busy. Even though there are spaces left on the tour, they cannot guarantee that the hotel will have vacancies for every traveller - and with hotels in a high season, the rooming situation in a hotel can change quickly. The Tour Operator has offered to accommodate you in a nearby hotel but also given you the option to cancel with a full refund if this is not suitable for you. We hope we can find the best solution for you regarding your tour. Thank you again for your feedback. We're available for you 24/7 should you have any questions, or like to discuss your tour further Kind Regards, The TourRadar Team
Posted 4 years ago
Return policy is a nightmare to deal with. Booking with them is the worst decision I have made in while.
Helpful Report
Posted 4 years ago
Hi there, Thank you for taking the time to write us a review of your booking experience. We regret to hear that the cancellation process has frustrated you; however, cancellation terms and fees apply to all cancellation requests and can be found on our website and on every checkout page before processing your booking. We can see that the operator and a TourRadar customer service agent have been in touch and offered you a resolution to your complaint. Should you have any questions, we remain available to you 24/7 via live chat or call. Kind regards, TourRadar
Posted 4 years ago
I booked a trip to Jordan/Egypt...turns out that there were no spots available on the tour so a day later I was given an option to try another date...turns out that one was 'available on request' so I am now 4 days later with no confirmation of the alternate option and my airfare has increased to $2900 from $1300. I have used tourradar before for many trips but this screw up may cost me as much as the initial trip that I planned. Hopefully, there is a better solution than being told that I have no alternatives except pay more!
Helpful Report
Posted 4 years ago
Hello Cameron, Thank you for your feedback and for your loyalty to TourRadar. You certainly are quite the traveller! We absolutely understand your concern regarding the pending confirmation of your upcoming trip. Last-minute tour bookings are generally classified as those booked within a couple of weeks of departure and availability of these tours can change from one moment to the next. Many are also 'On Request'. Naturally, any last-minute travel arrangements will almost always coincide with fluctuating flight prices (often increasing, but if you're lucky, decreasing). As you are likely aware, we strongly advise against booking flights until your tour booking is confirmed. This is based on the fact that the confirmation of your tour booking lies in the hands of the operator of your tour and we are unable to affect the fast-tracking of this process. Having said that, some travellers who are willing to be flexible and take a risk with their last minute travel plans, prefer to book their flights before tour booking confirmation to avoid the possibility of their flight costs creeping up. Naturally, this requires the traveller to accept full responsibility for making alternate tour arrangements in the unfortunate case the tour booking request is declined. Of course, our Travel Experts are here to help in any way they can, should you find yourself in this situation. It's a decision the traveller needs to make. The best way to avoid this situation is to book a little earlier. Last minute bookings definitely have their advantages but in order to have the best chance at avoiding situations like this one, booking further in advance, where possible, is recommended. We have our fingers crossed that the operator of your tour is able to confirm your booking and assure you we'll be in touch as soon as we hear from them. Sincerely, The TourRadar Team
Posted 4 years ago
Your booking process favors you in such a way it is impossible to cancel without losing your deposit. Should have booked through the actual tour operator. TourRadar I believe is kind of like Expedia?
Helpful Report
Posted 4 years ago
Hello Thomas, Thank you for your review. TourRadar is indeed a marketplace, in fact, the biggest marketplace in the world for multi-day tours, where we offer our users the opportunity to search and book tours from more than 900 tour operators around the globe. We understand your disappointment regarding your loss of deposit, no-one likes to pay cancellation fees when having to cancel your tour is already disappointing enough. It's important to note though, that TourRadar does not charge any additional booking or cancellation fees on top of the fees outlined by the tour operator. The terms and conditions of your booking are dictated by the operator of your tour, and may vary from one operator to the next. Had you indeed booked this tour elsewhere, (even directly with the tour operator), not only would you have missed out on all the benefits TourRadar offers, but also, the cancellation fees associated with your booking cancellation would have been exactly the same. It may also help to note when booking future travel, that not unlike booking flights, a non-refundable deposit is very much an industry standard for tour operators. In your case, your deposit payment is able to be applied to a future booking with the same operator, which is great news! Hopefully, we'll have an opportunity to book you on this tour to your desired destination in the not too distant future (at a more suitable time for you). Thank you again for your feedback. We're available for you 24/7 should you have any questions, or like to discuss your deposit further. Sincerely, The TourRadar Team
Posted 4 years ago
I was led to believe a tour departed daily and was allowed to request a booking on my chosen days, waited for days, and when confirmation came through I was booked on a different tour. When I pointed this out I was simply told, sorry, we'll have to cancel that. I have already booked other tours on both ends of this trip and no other solution or help was offered, just sorry. Well I am sorry too that days upon days of research have been for nothing and it is impossible to find a similar tours on the days I need.
Helpful Report
Posted 4 years ago
Hi Layla, Thank for you providing your booking feedback. We are sorry to learn about the complications with your booking and that the tour operator has been unable to provide you with alternate solutions. We have removed this tour from our site while we look into what happened and to avoid this from happening to other travellers. Taking a closer look at your booking we can see that our Operator Support team are working hard on a resolution for you. We sincerely regret how this has impacted your holiday plans and we will be in contact with you shortly with some alternate options. Best regards, The TourRadar Team
Posted 4 years ago
Really unhelpful. Had vague and misleading instructions. Definitely would not recommend.
Helpful Report
Posted 4 years ago
Hello Wendy, We're sorry to hear about the confusion surrounding your booking. While we can facilitate bookings for travellers via a Travel Agent such as yourself, TourRadar is essentially built to offer direct bookings to the traveller at the best price, guaranteed. Thank you for taking the time to offer your feedback. We will be revising our policy on facilitating bookings from Travel Agents to avoid this situation in the future. Kind Regards, The TourRadar Team
Posted 4 years ago
The tour did not have an end time. I booked a flight for the 1030pm the day the tour ended. I am trying to see if the tour can accommodate my flight b/c the flight cannot be changed. I even found another tour at the same time that would work but cannot reach anyone by phone to discuss this. I keep getting different answers from Europamundo reps - none of which are immediate or resolve the issue
Helpful Report
Posted 4 years ago
Hello there, We're sorry to hear the trouble you've had arranging your tour and departure from Turkey on the last day. As your booking agent, we are available to help you liase with the tour operator to come to a solution and have already reached out to both you and the operator directly. We look forward to assisting to resolve your issue with your tour operator. Kind Regards, The TourRadar Team
Posted 4 years ago
Customer service does not fully answer my question and the answers does not satisfy. Disappointed.
Helpful Report
Posted 4 years ago
Hello there, Thank you for your feedback. We can see we misunderstood one of your questions and sincerely apologise! We've since been in touch to clarify the answer to your queries and invite you to reach out if there is anything else we can help you with while preparing for your trip. Sincerely, The TourRadar Team
Posted 4 years ago
Part of the package includes complimentary transfer arriva from airport to hotel and departure from hotel to airport. The paper I received contains this information. Yet no one picked me up. The travel agent who booked the trip has called numerous times to find out what happened. Your staff said she did not book the trip, said it was someone else, and they will not do anything. I need to hear back from someone ASAP.
Helpful Report
Posted 4 years ago
Hello Rebecca, Thank you for your feedback. We're glad we were able to resolve your issue. If there is anything further we can assist with, please feel free to get in touch directly. Kind Regards, The TourRadar Team
Posted 4 years ago
Had to book 3 times because first 2 trips were cancelled. When trying to confirm details they emailed me time and meeting point for wrong day. Lack of flexibility for meeting point time, which should have been stated in tour details. Regret my decision to book this overpriced tour but too late to cancel. Single supplement same price as tour.
Helpful Report
Posted 4 years ago
Hello Regina, Thank you for your feedback. Looking at your booking pages, we can see you've had a disappointing experience securing your last minute trip to Sri Lanka. We'll be reaching out to the operators of the tours you requested to book to help them update their availability (and cancelled departures) on our site. We can also see that our TourRadar travel experts reached out with alternatives, but understand that we might have offered a better service by speaking with you on the phone regarding these issues. We'll also be addressing the confused communication with the operator of your tour regarding the starting point, but sincerely believe this was simply human error. Thank you again for your feedback. We assure you we'll be taking action on all of the points you've raised in order to improve our customer experience with bookings like yours in the future. You've booked a wonderful tour of Sri Lanka and we sincerely hope that once you start your trip, that you have an unforgettable time. If there is anything we can help you with at all, please don't hesitate to reach out to our support team here at TourRadar who are available 24/7. Happy Travels! The TourRadar Team
Posted 4 years ago
Your booking agents are under informed and online tour information needs improvement . It took 7 days to get enough information to make a booking . I'm sure my trip will be a great one
Helpful Report
Posted 4 years ago
Hello Ken, You've booked an epic overland trip and we also have no doubt that your tour will be simply amazing. We can also understand your frustration with your booking experience and acknowledge that with the specific trip you've booked, we need to address the issues you've raised as a priority. We thank you for taking the time to offer your feedback and look forward to offering an improved experience for you in the future. Happy Travels! The TourRadar Team
Posted 4 years ago
You have not responded to a question I sent
Helpful Report
Posted 4 years ago
Hello John, We're sorry we kept you waiting for a response to your question. It was great speaking to you on the phone today and we believe we've settled your query. Thanks for choosing TourRadar and Happy Travels! The TourRadar Team
Posted 4 years ago
No one replies to my email
Helpful Report
Posted 4 years ago
Hi there, We're sorry to hear you had not received a response to your question from the operator of your tour. We can see, however, that the operator has answered your question this morning as soon as they got into the office. We hope you have a wonderful time on your tour! If you have any further questions, we'll be happy to help! Kind Regards, The TourRadar Team
Posted 4 years ago
How do you call a tour that's departs on 24/4/ 2019 ...ANZAC Day Dawn Service 2018 ? Totally misleading !!
Helpful Report
Posted 4 years ago
Hello there, Thank you for your review and for bringing this isolated issue to our attention. We can see the problem you have highlighted effects just this one tour page and our team is already working on a fix. We have also called you to confirm all of your travel plans are in order. We certainly have no intention of misleading our valued customers and thank you again for pointing this issue out so we can now correct it. Kind Regards, The TourRadar Team
Posted 4 years ago
I received my booking confirmation on 31 March. Since then I have emailed several times for addtional service, and I never get a reply. I guess this is the worse experience I encountered for travel for more than 20 years.
Helpful Report
Posted 4 years ago
Hello Daphne, Thank you for your review. We can certainly see that although you were receiving responses to your messages, there has been an unfortunate communication problem with your booking. We have now resolved this with the tour operator and processed your request. It was a pleasure speaking with you on the phone and we were happy to hear you're satisfied with the resolution of your service request. We hope you have an amazing time in Iceland and look forward to hearing all about your trip upon your return! Happy Travels The TourRadar Team
Posted 4 years ago
TourRadar is rated 4.6 based on 6,606 reviews