TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,736 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,736 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“I had booked with TourRadar before and had a good experience but this time has been a mess. I never received a confirmation email about my booking and TourRadar never respondent to my follow up. This has been very disappointing.”

Helpful Report

Posted 6 years ago

Hello Heather, We're glad we were able to chat on the phone and rectify your email issue, which had lead you to believe your booking had not yet been confirmed. We're pleased everything is now in order and hope we've been able to restore your faith! Happy Travels, The TourRadar Team

Posted 6 years ago

“I have left a message for someone to call me on 2 different days and no one will contact me. Urgent matter.”

Helpful Report

Posted 6 years ago

Hi there Evelyn, Thank you for your review! We have had a look at your booking and can see that you requested a call; however, because your operator is located in Spain and was unable to call you during suitable hours, they had to reach out to us here at TourRadar for assistance. We do sincerely apologise for the delay in getting back to you and are glad that one of our agents was able to provide clarification and the answers to all your questions. If you need any further assistance, please do not hesitate to give us a call at any time. We are available 24/7 via phone and live chat and are always happy to help. Kind regards, The TourRadar Team

Posted 6 years ago

“Long wait, wrong info, problem not solved. Cancelled trip.”

Helpful Report

Posted 6 years ago

Hi there, Thank you very much for taking the time to write a review. We have had a look at your booking and can see that a member of our team is currently working to provide a resolution as soon as possible. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. Kind regards, The TourRadar Team.

Posted 6 years ago

“I have used you before, so, I know how you worked 3 years ago, but now I've booked my trip to Ethiopia, and I want to get a single room. I tried your chat and now I'm calling you and no answer. If this was my first dealing with you I would be nervous. Now I'm going to call G-Adventure to get my answer. I also have credits from my Nepal and Bhutan trip and would like to use it on this trip.”

Helpful Report

Posted 6 years ago

Hi Sharon, Thank you for your review. It’s great to hear you have returned after a pleasant experience on tour three years ago and decided to book yourself on another wonderful tour. We have taken a look at your booking and can see that you’ve sent your single supplement request on the 28 February. We sincerely apologize as we are experiencing a high volume of inquiries. Currently, it is taking us around 72 hours to reply to our travellers but please give us a call or contact us via live chat for any urgent queries - we have many travellers contacting us about their next dream adventure, but we can assure you that we are always available to assist. As per your booking, it seems like you’ve been in touch with us and we’ve advised about having to request it with the tour operator directly due to unavailability, which you have subsequently agreed to. We will notify you upon hearing back from them about this. With respect to your travel credits, your current booking does consist of greater savings than your travel credits earned in your Nepal and Bhutan booking but it’s ultimately up to you if you want to use your travel credits on your current Ethiopia booking instead. Thank you for your time and we will reach out directly for more feedback on your booking experience. Best Regards, The TourRadar Team

Posted 6 years ago

“very poor in providing tour details, need a lot of follow up questions to the travel agency help desk and the response is late (usually reply in next day), not instant enough to assist tour booking.”

Helpful Report

Posted 6 years ago

Hello Mei Lin, Thank you for your review. We're sorry to hear you've been disappointed with the 24 hour response time from your tour operator. On TourRadar.com you can find and book tours from more than 1000 tour operators around the globe, many of which, invite you to experience your next destination, authentically, with local experts. If the tour operator you're travelling with is a local specialist, (meaning their offices are located in your holiday in your destination), it's also often that they will respond to your tour queries during their local business hours which is what I can see has happened in your case. Should you like to contact our TourRadar Travel Experts, we are available for you 24/7 both via phone and online chat and always happy to help in any way we can. If you have any further feedback as to how we can improve your booking experience, we'd love to hear from you. Have a wonderful trip! The TourRadar Team

Posted 6 years ago

“My messages went unanswered after my tour was confirmed. Very disappointed with the service render by u guys. Wont recommend n will not book any tour thru tourradar.”

Helpful Report

Posted 6 years ago

Hi Chee Meng, Thank you for your review. We have had a look at your booking and regret to hear that you feel disappointed by our service. Due to the high number of inquiries we are currently receiving, it is taking us a bit longer than usual to respond to all inquiries. We would like to remind you that we are available to assist 24/7 via phone and live chat, so for all urgent inquiries, we kindly ask that you contact us via phone or live chat. Whilst we endeavour to answer all messages as quickly as possible, please understand that your booking page is not a live messaging system, so it may take time for us to get to your messages and respond to them. We will follow up with you via your booking page shortly. Thank you for you continued patience, and thank you for choosing TourRadar! Best regards, The TourRadar Team

Posted 6 years ago

“I booked a tour (discover Petra 3 day tour) The website showed 10 places available . I received back an email saying my booking was "denied". No explaination just "denied" I call and inquired "WHY"was I denied. They don't know? Then Tourradar sends me a email with the comment that they have plenty of other 3 days tours. So finally I get another email saying that tour is filled up and that is why I was "denied" Great! so i go on the website to look for another 3 day tour and guess what? The "Discover Petra 3 day tour, is there, the same i wanted to book! I check the date May 2,3,4 and they show 10 available places! This is after i was "Denied" HELP! Really I am not a Bad guy Respectfully Raymond Bill”

Helpful Report

Posted 6 years ago

Hi Raymond and Mattie, Thanks for your review. We have had a look at your booking history and regret to hear that your booking request has come back declined. Please understand that we are a global company with close partnerships with tour operators around the world. As a result, we have tour operators who are responsible for manually adjusting the availability on our site for each departure. This may explain why you still see availability for your preferred departure date after having been advised it was unavailable. For clarity, upon receiving your booking request, the tour operator has subsequently declined your booking because it was no longer available. Rest assured, we have contacted the tour operator directly for an update on their available dates and will be in touch with you after this has been resolved. Regards, The TourRadar Team

Posted 6 years ago

“Still waiting for reply to my 2 questions...”

Helpful Report

Posted 6 years ago

Hello David, Thank you for your review. We're sorry to hear you've been waiting longer than you'd expected for an answer to your questions. The reason for the short delay is that your Cruise Operator is located in the destination you're travelling to (different to where you are located) and operate during their local business hours. We have reached out now to your Cruise Operator and also forwarded their answers to your questions in your booking page. We hope this resolves your query and that you're looking forward to your cruise! Thanks for choosing TourRadar! The TourRadar Team

Posted 6 years ago

“I carefully read the website. When I booked the trip, tourradar added over $500 to the original cost of the tour. I would advise finding the tour you want and then going to the original tour-organizing group instead of this third party site.”

Helpful Report

Posted 6 years ago

Hi There, Thank you for taking the time to provide us with your booking experience feedback. We are sorry to see that you are unhappy with the mandatory single supplement required by the tour operator. While some tour operators have a room sharing option for solo travellers, this is not an industry standard. We regret how this has impacted your booking experience with TourRadar. As your booking agent, our support team will be reaching out to the tour operator to look into this more closely and our team will be in touch shortly with a resolution for you. Best regards, The TourRadar Team

Posted 6 years ago

“Too many emails before we even travelled! Review this, sell that, did you forget the other......”

Helpful Report

Posted 6 years ago

Hello there, Thank you for booking your next trip on TourRadar.com and for taking the time to submit your review regarding your post-booking emails. After looking into the emails we've sent you, we can see there are some changes we can make to improve your experience and thank you sincerely for your feedback. We can also confirm your TourRadar email subscription settings are correctly set to ensure that moving forward, you'll only receive essential emails regarding your booking. Have a wonderful time on your trip! The TourRadar Team

Posted 6 years ago

“Love your web-site - many tours to look at - one stop shopping. This is first time I tried booking a trip through you. The experience not so great. During a chat your agent promised to call me the next day to help with booking the tour - well - she did not deliver on the promise. So, I decided to call - again - very disappointed with the service. The man I spoke with didn't know what he was doing, I had to provide cues and he didn't even say thank you or good buy when we were finished. Poor customer service!”

Helpful Report

Posted 6 years ago

Hello Josie, We're delighted to hear you've enjoyed using the site but sad to hear we disappointed you with failing to call as we promised. We have reached out by phone and in writing to connect with you but were unable to get through. We look forward to connecting with you to resolve your issue. We're confident it's an easy fix and look forward to improving your TourRadar experience! Thank you again for choosing TourRadar, The TourRadar Team

Posted 6 years ago

“Last week I paid a $200 deposit and $399 single supplement. After I had paid the deposit I was advised that I need to purchase a sleeping bag. As I am travelling for 4 weeks I do not wish to cart around a sleeping bag which will probably only used for two nights. Also the total cost of the tour with single supp is close to $2000 staying in 3-3.5 star hotels. I do not wish to outlay any more money. Had the information been provided BEFORE I paid the deposit, I would have chosen another tour. I have indicated via email that a sleeping bag should be provided or at least able to be hired and if not I wish to cancel this particular tour. Tourradar have advised me that should I cancel they will keep the $200 deposit. This is very bad business practice and highly unethical. Should you decide to keep my deposit I will proceed with legal action, as the additional expense was indicated to me AFTER I had paid the deposit. Booking number: 2465855. Robyn Britton”

Helpful Report

Posted 6 years ago

Hello Robyn, Thank you for your review. We absolutely understand your aversion to travelling with a sleeping bag given it's only recommended for one night and you'll be on the road for 4 weeks. However, this item is simply a recommended packing item and not a requirement. Blankets are provided for you for the one night you stay at the Bedouin Camp in Morocco, plus you're travelling in the summer, so the choice is yours. On any other tour which includes the unforgettable experience of camping overnight in the desert would have offered the same recommendation regarding your packing list. We encourage you to reconsider your request to cancel your tour. As you have correctly pointed out, the cancellation terms and conditions of your booking, as outlined by the tour operator, would mean loss of your deposit payment (these funds are not held by TourRadar). This is a wonderful tour you have booked and we can speak from our own experience, that Bedouin camps are well equipped. We've been in touch with you directly and hope our assurance might encourage you to reassess your decision moving forward. Regardless of what you decide, we remain here for you 24/7. Respectfully, The TourRadar Team

Posted 6 years ago

“I received an email with a booking number. The next day I received an email saying the booking was not confirmed but an open request. After spending many hours communicating with Tour Radar I was told the booking would go through but we would be staying at another hotel 8 minutes walk from the hotel where everyone else is staying.”

Helpful Report

Posted 6 years ago

Hello Kimberly, Thank you for taking the time to write us a review of your booking experience. We understand that the On Request process can be frustrating, but it is an industry standard when a tour or region is popular and busy. Even though there are spaces left on the tour, they cannot guarantee that the hotel will have vacancies for every traveller - and with hotels in a high season, the rooming situation in a hotel can change quickly. The Tour Operator has offered to accommodate you in a nearby hotel but also given you the option to cancel with a full refund if this is not suitable for you. We hope we can find the best solution for you regarding your tour. Thank you again for your feedback. We're available for you 24/7 should you have any questions, or like to discuss your tour further Kind Regards, The TourRadar Team

Posted 6 years ago

“Return policy is a nightmare to deal with. Booking with them is the worst decision I have made in while.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for taking the time to write us a review of your booking experience. We regret to hear that the cancellation process has frustrated you; however, cancellation terms and fees apply to all cancellation requests and can be found on our website and on every checkout page before processing your booking. We can see that the operator and a TourRadar customer service agent have been in touch and offered you a resolution to your complaint. Should you have any questions, we remain available to you 24/7 via live chat or call. Kind regards, TourRadar

Posted 6 years ago

“I booked a trip to Jordan/Egypt...turns out that there were no spots available on the tour so a day later I was given an option to try another date...turns out that one was 'available on request' so I am now 4 days later with no confirmation of the alternate option and my airfare has increased to $2900 from $1300. I have used tourradar before for many trips but this screw up may cost me as much as the initial trip that I planned. Hopefully, there is a better solution than being told that I have no alternatives except pay more!”

Helpful Report

Posted 6 years ago

Hello Cameron, Thank you for your feedback and for your loyalty to TourRadar. You certainly are quite the traveller! We absolutely understand your concern regarding the pending confirmation of your upcoming trip. Last-minute tour bookings are generally classified as those booked within a couple of weeks of departure and availability of these tours can change from one moment to the next. Many are also 'On Request'. Naturally, any last-minute travel arrangements will almost always coincide with fluctuating flight prices (often increasing, but if you're lucky, decreasing). As you are likely aware, we strongly advise against booking flights until your tour booking is confirmed. This is based on the fact that the confirmation of your tour booking lies in the hands of the operator of your tour and we are unable to affect the fast-tracking of this process. Having said that, some travellers who are willing to be flexible and take a risk with their last minute travel plans, prefer to book their flights before tour booking confirmation to avoid the possibility of their flight costs creeping up. Naturally, this requires the traveller to accept full responsibility for making alternate tour arrangements in the unfortunate case the tour booking request is declined. Of course, our Travel Experts are here to help in any way they can, should you find yourself in this situation. It's a decision the traveller needs to make. The best way to avoid this situation is to book a little earlier. Last minute bookings definitely have their advantages but in order to have the best chance at avoiding situations like this one, booking further in advance, where possible, is recommended. We have our fingers crossed that the operator of your tour is able to confirm your booking and assure you we'll be in touch as soon as we hear from them. Sincerely, The TourRadar Team

Posted 6 years ago

“Your booking process favors you in such a way it is impossible to cancel without losing your deposit. Should have booked through the actual tour operator. TourRadar I believe is kind of like Expedia?”

Helpful Report

Posted 6 years ago

Hello Thomas, Thank you for your review. TourRadar is indeed a marketplace, in fact, the biggest marketplace in the world for multi-day tours, where we offer our users the opportunity to search and book tours from more than 900 tour operators around the globe. We understand your disappointment regarding your loss of deposit, no-one likes to pay cancellation fees when having to cancel your tour is already disappointing enough. It's important to note though, that TourRadar does not charge any additional booking or cancellation fees on top of the fees outlined by the tour operator. The terms and conditions of your booking are dictated by the operator of your tour, and may vary from one operator to the next. Had you indeed booked this tour elsewhere, (even directly with the tour operator), not only would you have missed out on all the benefits TourRadar offers, but also, the cancellation fees associated with your booking cancellation would have been exactly the same. It may also help to note when booking future travel, that not unlike booking flights, a non-refundable deposit is very much an industry standard for tour operators. In your case, your deposit payment is able to be applied to a future booking with the same operator, which is great news! Hopefully, we'll have an opportunity to book you on this tour to your desired destination in the not too distant future (at a more suitable time for you). Thank you again for your feedback. We're available for you 24/7 should you have any questions, or like to discuss your deposit further. Sincerely, The TourRadar Team

Posted 6 years ago

“I was led to believe a tour departed daily and was allowed to request a booking on my chosen days, waited for days, and when confirmation came through I was booked on a different tour. When I pointed this out I was simply told, sorry, we'll have to cancel that. I have already booked other tours on both ends of this trip and no other solution or help was offered, just sorry. Well I am sorry too that days upon days of research have been for nothing and it is impossible to find a similar tours on the days I need.”

Helpful Report

Posted 6 years ago

Hi Layla, Thank for you providing your booking feedback. We are sorry to learn about the complications with your booking and that the tour operator has been unable to provide you with alternate solutions. We have removed this tour from our site while we look into what happened and to avoid this from happening to other travellers. Taking a closer look at your booking we can see that our Operator Support team are working hard on a resolution for you. We sincerely regret how this has impacted your holiday plans and we will be in contact with you shortly with some alternate options. Best regards, The TourRadar Team

Posted 6 years ago

“Really unhelpful. Had vague and misleading instructions. Definitely would not recommend.”

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Posted 6 years ago

Hello Wendy, We're sorry to hear about the confusion surrounding your booking. While we can facilitate bookings for travellers via a Travel Agent such as yourself, TourRadar is essentially built to offer direct bookings to the traveller at the best price, guaranteed. Thank you for taking the time to offer your feedback. We will be revising our policy on facilitating bookings from Travel Agents to avoid this situation in the future. Kind Regards, The TourRadar Team

Posted 6 years ago

“The tour did not have an end time. I booked a flight for the 1030pm the day the tour ended. I am trying to see if the tour can accommodate my flight b/c the flight cannot be changed. I even found another tour at the same time that would work but cannot reach anyone by phone to discuss this. I keep getting different answers from Europamundo reps - none of which are immediate or resolve the issue”

Helpful Report

Posted 6 years ago

Hello there, We're sorry to hear the trouble you've had arranging your tour and departure from Turkey on the last day. As your booking agent, we are available to help you liase with the tour operator to come to a solution and have already reached out to both you and the operator directly. We look forward to assisting to resolve your issue with your tour operator. Kind Regards, The TourRadar Team

Posted 6 years ago

“Customer service does not fully answer my question and the answers does not satisfy. Disappointed.”

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Posted 6 years ago

Hello there, Thank you for your feedback. We can see we misunderstood one of your questions and sincerely apologise! We've since been in touch to clarify the answer to your queries and invite you to reach out if there is anything else we can help you with while preparing for your trip. Sincerely, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,736 reviews