TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,876 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

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4.5

Based on 6,876 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 5th November 2026

Manuel

TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“Easy booking process. Went smoothly. However follow up question after the booking was confirmed was very slow and am still emailing trying to get answers. Once they get the booking it seems there is no customer service.”

Helpful Report

Posted 8 years ago

Hello there, Thank you for your feedback. We're glad to hear you had a smooth booking experience and apologise for the short delay in responding to your query. We have already been in touch with you and resolved your query. While our team is working hard around the clock to respond to your emails as promptly as possible, we remind you that for urgent matters, you can also contact us via phone or online chat for a more immediate response. Thanks for choosing TourRadar! Happy Travels The TourRadar Team

Posted 8 years ago

“Excellent. Very easy. Good feedback.”

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Posted 8 years ago

“The website was easy to use and have good customer service. It was a bit misleading when it came to the costs of accommodation as it showed an option for a twin room for no extra charge were in fact accommodation is not included. I was approached by TourRadar and was told that this will be checked and removed.”

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Posted 8 years ago

“Helpful over the phone. Cleared up any miss understanding I had with the tour operator”

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Posted 8 years ago

“The staff at tourradar gave me some misinformation which wound up costing me a great deal of money on a trip (1000GBP). When I contacted them to ask about it, they owned up to their mistake right away, and found a way to refund me the money. All the staff were very pleasant and seemed genuinely happy to help. I was not able to call the tourradar team because of issues with the listed number but when I would email them asking to be called they would get back to me right away. I really appreciated the integrity of tourradar and intrepid tours. I have been travelling with tourradar for the last 2 years and this kind of customer service is exactly why. Oh, and for those of you who are also having trouble using number listed online I have been assured the tech team are getting it fixed so it will work soon :-)”

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Posted 8 years ago

“There was alot of information regarding the trip on the website.”

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Posted 8 years ago

“The trip that was offered and that we selected was just the right number of days for us to travel - not too long, not too short.”

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Posted 8 years ago

“The tour itinerary contained almost all the major attractions. The total duration (5 days) was exactly what we needed. It was easy to book the tour.”

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Posted 8 years ago

“First time to use. Very easy.”

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Posted 8 years ago

“My first time using tour radar The booking was very simple and easy”

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Posted 8 years ago

“Good service, rapid replies and better than expected responses to feedback.”

Helpful Report

Posted 8 years ago

Hello Terry, Thank you for your feedback and for choosing to book your next holiday on tourradar.com. We can see you got a great deal on your tour of choice as you booked during our Getaway Sale! As you have correctly pointed out, our sales offer our customers superior savings to personal promos like the 3% you received via email, so there is no doubt, you got the best available price on your trip. As outlined in our terms and conditions, TourRadar promotions are not combinable, that is, you can only use one per booking. The Getaway Sale promo is automatically applied to your booking as it offers the best savings possible. We hope this clarifies things and that you have a great time on tour! The TourRadar Team

Posted 8 years ago

“Very fast answers to all my questions”

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Posted 8 years ago

“Tour information on the highlights does not match itinerary. It is confusing and causes a lot of stress.”

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Posted 8 years ago

Hi there, Thank-you for your review, we certainly appreciate the feedback regarding your upcoming trip to Japan. We have just tried to get in touch with you to discuss and address any booking concerns about your upcoming trip. If you would like to get back in touch with us, please note our helpful team will be more than happy to discuss your feedback in further detail and provide further information regarding the tour itinerary. Kind regards, The TourRadar Team

Posted 8 years ago

“RESPONDED TO MY QUESTIONS. KEEP ME INFORMED”

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Posted 8 years ago

“TourRadar site was very clear and easy to understand”

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Posted 8 years ago

“Very easy to use site multiple tours to choose from in one place. Easy to pick a package and navigate checkout.”

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Posted 8 years ago

“Easy to book. Good products selection and quick reply.”

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Posted 8 years ago

“such a good price and compares all tours!”

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Posted 8 years ago

“The site was relatively easy to use. The operator had to adjust the price because the incorrect price was displayed. i sent a message 24 hours ago regarding booking accommodation prior to the tour commencing however I am still waiting for a reply. The tour looks very comprehensive and we are looking forward to it.”

Helpful Report

Posted 8 years ago

Hello Jane, Thank you for your review, you’ve chosen a wonderful tour of Sicily with one of our specialised local operator partners. We can see they have responded to you in your booking conversation and you’ve also now written back, which is great! By booking your tour on TourRadar, you are put in direct contact with the local tour operator, which means you can end up speaking with someone from the other side of the world. Time zones can delay response times sometimes, as not all of our smaller partners are available 24/7. The most important thing is that your queries are being addressed and we’d also like to remind you that our Travel Experts here at tourradar.com are available for you around the clock. Have a wonderful weekend and enjoy planning your trip! The TourRadar Team

Posted 8 years ago

“Excellent service”

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Posted 8 years ago

TourRadar is rated 4.5 based on 6,876 reviews