TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“2nd tour booked. Seamless and quick. No surprises”

Helpful Report

Posted 7 years ago

Hi Heather, Thanks for the great feedback! We are happy to hear that you found our site seamless and quick to use, as this is what we strive for! Happy travels, The TourRadar Team.

Posted 7 years ago

“Didn't make me happy having to chase up and getting contradictory information but they took my issues seriously and sorted them out well.”

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Posted 7 years ago

“Great range of tours, queries & questions quickly answered, easy to book.”

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Posted 7 years ago

Hi Robert, Thank you very much for taking the time to leave such a positive review, it is much appreciated. We look forward to working with you up until your tour departure. Best wishes, The TourRadar Team.

Posted 7 years ago

“Very easy to use website. Excellent advice was given to me. Very happy with service.”

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Posted 7 years ago

Hey Sarah, We love being able to assist our passengers in booking the perfect tours and love that our work is well received :) We look forward to assisting you up until departure! Best wishes, The TourRadar Team.

Posted 7 years ago

“Easy to use, quick responses.”

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Posted 7 years ago

Hey there, Thanks for kind the review! We are happy to hear that you enjoyed the functionality of the website. Best regards, The TourRadar Team.

Posted 7 years ago

“TourRadar is an excellent company to book your holidays with and have excellent options.”

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Posted 7 years ago

Hi there, Thank you for taking the time to leave this lovely feedback. We certainly have lots of options to offer and are always happy to assist you in finding the perfect one! We look forward to assisting you up until your tour departure. Many thanks, The TourRadar Team.

Posted 7 years ago

“The tour was great. We would never have been able to see so many places and experience Italy the way we did without the tour. Our guide Shabby was the best and made the trip extra special”

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Posted 7 years ago

Hi Susan, We are extremely happy to hear that you had a great time on tour and really enjoyed the benefits of the touring experience. We can't wait to book you on another one in the future :) Best wishes, The TourRadar Team.

Posted 7 years ago

“The operator from "Destination Service Costa Rica" was helpful when I first asked questions, but later, somehow, no body replied back to me any more. I can saw all my questions still in my inbox, i don't know what is going wrong with them. I do have some complains on your web site, the listing price is for triple occupier and when you booked the tour for two, there is extra charge, Also the last day is in Manuel Antonio, it will takes three hours for driving back to San Jose and travelers need be airport 3 hours before the departure time, that means it will need 6 hours to prepare to be in airport. Therefore, you should tell the travelers to book flight after noon not in the morning.”

Helpful Report

Posted 7 years ago

Hi Gloria, Thank you for providing us with your feedback, we really appreciate it. TourRadar's support team is available 24/7 by phone and time chat, however, most tour operators are not open over the weekend, this can lead to delays in their normal response time. We regret the delay in answering your questions but pleased both the tour operator and our support team have been in contact with you to address your booking concerns and go over the tour operators operating hours. We hope you have a wonderful upcoming trip to Costa Rica and we remain available if you have any other questions before you leave. Happy Travels, The TourRadar Team.

Posted 7 years ago

“Happy with the prompt response”

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Posted 7 years ago

Hey Lucy, Thanks for taking the time to express that you were happy with our prompt responses! We look forward to assisting you with any further questions you may have up until your tour departure. Best wishes, The TourRadar Team.

Posted 7 years ago

“My experience with TourRadar was excellent. They did a very professional job, and they answered all my questions.”

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Posted 7 years ago

Hi Karin, Thank you very much for your kind words. We are delighted to hear that you have enjoyed our service thus far, we look forward to assisting you until you embark on your journey! Best wishes, The TourRadar Team.

Posted 7 years ago

“Webpage is somewhat confusing to navigate”

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Posted 7 years ago

“They ensure smooth process and arrangement for your tours. They attend to your problems really quickly.”

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Posted 7 years ago

“Happy: Easy to use & provide a platform that facilitates entering in contact with various tour operators - e.g., the "Kayak" of tour search. Not happy about: (1) I started receiving *way* too many emails about unwanted offers/deals etc; acts similar to a spambot; (2) some of my emails have remained unanswered for 36+h-not acceptable, especially when the question pertains to payment strategy.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for taking the time to provide your booking experience. We are pleased that you found our site easy to navigate. TourRadar believes helping travellers connect with the tour operator is the best way to get all the information needed about your upcoming trip. We regret that your question about payment options took longer than expected, but are happy to see that our team has been able to contact you to resolve your query. Our support team will also be looking into your account activity to investigate your email subscriptions. If you have any other questions before your upcoming trip to East Africa please let us know. Best regards, The TourRadar Team

Posted 7 years ago

“The site is easy to navigate; multiple options for the same destiny”

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Posted 7 years ago

“Excellent, quick responses to my questions. Would use again and recommend.”

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Posted 7 years ago

“Andrea in Austria was very helpful and always available.”

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Posted 7 years ago

“Tour Radar some tours are my favorite, in the future I will join those tours.”

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Posted 7 years ago

“The Website is so easy to use. And love how they always provide information, and stay in contact with the tour operator and you. Highly recommended!!”

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Posted 7 years ago

Hi Nathalie, Thank you for your stellar feedback, it’s always great to welcome new customers to our site! We understand the time and effort that goes into travel planning and strive to provide our travellers with the resources and information needed for a smooth holiday. If you refer any of your family and friends to TourRadar, don't forget to use your referral code and continuing earning travel credits towards your next trip! Enjoy your trip to New Zealand and looking forward to hearing about it upon your return. Happy Travels, The TourRadar Team

Posted 7 years ago

“Easy to navigate site. The one question I did have, which was already answered if I had read thoroughly, was answered within 24 hours.”

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Posted 7 years ago

“I tried to sign up to become a member when I was told the e-mail was already used. Then I tried to use the forgot password function which never sent me an e-mail (I checked my spam). I then contacted tourradar about the issue and it said I should get an answer within the hour. Again, no answer. When booking my tour, I used a promo code that was shown as being accepted, but an error message was shown that it doesn't work after payment. All in all, the tours on offer and the overview are really good, but processes are not good at all.”

Helpful Report

Posted 7 years ago

Hello Sebastian, Thank you very much for bringing this to our attention! We're sorry to hear you've had some troubles using our site. We can see that there was an issue with you receiving our emails which is directly related to all the points you've raised. We have fixed it for you now :) We'll continue communication with you directly in order to make sure everything is working as it should and also important is to make sure you have that promo code applied to your booking! Your feedback helps us to help you, so thank you again! Happy Travels The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews