TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Very prompt at replying to inquiries. Very helpful and willing to assist”

Helpful Report

Posted 7 years ago

Hi Greig, Thanks for the positive review surrounding our customer service. We are happy to hear that our travel experts have been of great assistance throughout your booking journey thus far. Thanks for booking with TourRadar! Much appreciated, The TourRadar Team.

Posted 7 years ago

“Trip isn't until Sept.2020 but so far, the process has gone well.”

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Posted 7 years ago

Hi Faylyn, Thanks for taking the time to provide us with this review! We are happy to have you as a customer and look forward to assisting you with your travel plans right up until your departure in 2020. Many thanks, The TourRadar Team.

Posted 7 years ago

“It’s very easy to use, and I’m confident that I got the best deal on my trip. I will definitely be using Tour Radar again in the future.”

Helpful Report

Posted 7 years ago

Hey Brooke, Thanks for taking the time to leave us this positive feedback! We too are sure that you were provided with the best deal :) We are excited to learn that you will be looking to book with us in the future, we look forward to assisting you then! Much appreciated, The TourRadar Team

Posted 7 years ago

“The website was easy to use and had all the info I was looking for.”

Helpful Report

Posted 7 years ago

Hi there, Thanks for providing us with this great bit of feedback. We are always happy to hear that our travelers have found that our site had everything they needed. We look forward to assisting you with your travel plans up until the departure of your tour! Best wishes, The TourRadar Team.

Posted 7 years ago

“Team has been very helpful in getting the things right and providing right information on timr for all my queries. looking forward for trip”

Helpful Report

Posted 7 years ago

HI Sushma, Thanks for taking the time to leave this lovely feedback! We can see that you depart very soon and are sure that you will have an amazing time on tour! Happy travels, The TourRadar Team.

Posted 7 years ago

“TourRadar was very responsive to all questions asked. They had a great selection of tours. The only site I have seen with an affordable tour to Cuba.”

Helpful Report

Posted 7 years ago

Hi Sharon, Thank you for your kind words surrounding our customer service and selection of tours. We are excited to be sending you off on such an amazing trip to Cuba and are happy to have you as a customer! Best wishes, The TourRadar Team.

Posted 7 years ago

“I had a number of questions and they were all clarified.”

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Posted 7 years ago

Hey Libby, Thank you for taking the time to leave a review. We are happy to hear that our team of travel experts were able to smooth out any queries you had. Of course, if you have any further ones before departure simply get in contact with us again! Happy travels, The TourRadar Team.

Posted 7 years ago

“It seems that Tourradar is a middle-man for a number of other travel agencies. This is a confusing situation for travelers, who are forced to deal with TWO separate travel agencies to book ONE TRIP! This involves two separate login IDs and two separate passwords. And it increases the possibility that Tourradar has one idea of the booking facts, while Globus has another. While it is possible that travelers get a better deal booking with Tourradar rather than directly with Globus, I believe that one is better than two for travel contracts. Another annoying fact is that no matter what hour of the day or night one asks Tourradar a question, a warning message is generated telling the traveler that because of a high number of requests, there will be a "higher than usual" response time. If Tourradar is so short-staffed, it should hire more agents. My booking required certain information concerning my passport. I've traveled a lot and requesting such information is common. But, Tourradar requires an answer to the question concerning "place of issue" of the passport, which nobody else asks. Exactly who at your company decided it is required to know the place of issue of a passport?”

Helpful Report

Posted 7 years ago

Hi Michael, Thank you for taking the time to provide us with your review, we appreciate your feedback as this helps us become better! TourRadar works with over 750 different tour operators worldwide to bring you the biggest selection of scheduled, multi-city group tours available at the best prices. Each tour we offer has a dedicated tour details page where you can browse the details of the itinerary, the tour inclusions, as well as the available departure dates and their corresponding prices. We make comparing and booking tours incredibly easy. When travellers use our site, they are set up with a TourRadrar account using their email address. This account is a great way to view and manage all your bookings and travel enquiries all in one spot. We're pleased to see that our team has already reached out to you and addressed your concerns about using our platform and the information you are required to provide. We are also looking into the message prompt you received when you sent us a question about a tour. Our support team is available 24/7 by phone and live chat to provide immediate assistance to any questions. We hope you have a great trip to Portugal next Spring and if you have any further questions, please just let us know and we will gladly assist. Happy Travels, The TourRadar Team

Posted 7 years ago

“Everything was ok. I presume I will get embarkation details nearer the time. Gordon Ritchie.”

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Posted 7 years ago

“I really enjoyed my relationship with Natalia. She seemed to care that I found the right cabin. It was hard for me to find the right place to log in on the web site. What web site do I go to in order to log in to my tour?”

Helpful Report

Posted 7 years ago

Hi Patrick, Thanks for taking the time to leave us this review. We are glad to hear that Natalia was able to assist you in booking the perfect cabin. We believe she has also sent you the login details and instructions for finding your confirmed booking on our site. Of course, if you would like further assistance we are available 24/7 via phone or online chat to help! Best wishes, The TourRadar Team.

Posted 7 years ago

“We have not taken the tour yet. But I am very impressed with the thoroughness and promptness of their replies to my emails. And something rare -- they actually answer my questions and do not just send a stock reply. We have placed our deposit and will definitely take the tour. And if the quality of the tour is anything like the attention I have received in booking it, then I am sure we will be happy with it.”

Helpful Report

Posted 7 years ago

Hi Brenda, Thank you very much for such a lovely review, this is truly appreciated. We love being able to provide you with a 24/7 customer service line and look forward to assisting you throughout your booking experience. We are sure that you will have an amazing time on the tour you have booked with us! Many thanks, The TourRadar Team.

Posted 7 years ago

“TourRadar was easy to use when booking our tour. Customer service support was available during our booking.”

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Posted 7 years ago

Hi there, Thanks for taking the time to write a review for us, it is very much appreciated. We are glad to hear that you were able to take advantage of our 24/7 customer support line and book a tour! Many thanks, The TourRadar Team.

Posted 7 years ago

“I was very happy with the service, I received from TourRadar. Every one was very kind and helpful on the phone and through the emails, It is good if you are not used to working on the computer, to be able to ask for help, Sandy was wonderful and very patient for quite a long time, I WOULD DEFINITELY USE YOUR SERVICE AGAIN. thankyou Suzanne Watton.”

Helpful Report

Posted 7 years ago

Hi Suzanne, Thank you for taking the time to provide your wonderful feedback. Our support team is available by phone and live chat 24/7. TourRadar understands the importance of having the right people available when you have questions. We are pleased that you enjoyed working with our team and we look forward to assisting with your next adventure! We hope you have a great time exploring Scandinavia next year. If there's anything we can help with before you go, just let us know. Cheers, The TourRadar Team

Posted 7 years ago

“Was very simple to find the tour I wanted and each stage was explained clearly. The whole process didn’t take too long at all! Very pleased”

Helpful Report

Posted 7 years ago

Hey Evelyn, Thanks for the lovely comments surrounding the functionality of our site, it is much appreciated. We are pleased to see that we were able to assist you in finding the perfect trip. Happy and safe travels, The TourRadar Team.

Posted 7 years ago

“I am working with a Supervisor named Sandy and she is overseeing any arrangements or problems I have. Thank you. Kathleen A. McClure”

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Posted 7 years ago

“Very quick response to questions and made good suggestions.”

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Posted 7 years ago

Hi Martin, Thanks for your lovely feedback surrounding our customer service! We are glad to hear that you were able to use the suggestions provided by our team of travel experts. We look forward to sending you off on your trip of a lifetime! Best wishes, The TourRadar Team.

Posted 7 years ago

“The customer service rep was most helpful in guiding me to the tour I eventually picked.”

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Posted 7 years ago

Hey Valerie, Thanks for the great review! We are happy to hear that our travel experts could be of assistance in finding the perfect trip! We hope you have a wonderful time on tour! Happy and Safe Travels, The TourRadar Team.

Posted 7 years ago

“Answer questions, if did not know the answer got back to me quickly. Email confirmation is quick.”

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Posted 7 years ago

Hi Karen, Thanks for taking the time to leave us a review. We are happy to hear that all of your questions have been answered. We look forward to working with you right up until you depart on your trip of a lifetime! Happy travels, The TourRadar Team.

Posted 7 years ago

“Easy to negotiate and fast response”

Helpful Report

Posted 7 years ago

Hey there, Thank you for taking the time to leave us a review. We love being able to provide our passengers with fast responses and are glad to hear that this is well received. Best regards, The TourRadar Team.

Posted 7 years ago

“They keep track of my past trips and give me money for loyalty Everyone I talk to on the phone seems knowledgeable and helpful. A very good company.”

Helpful Report

Posted 7 years ago

Hi Anita, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. When you book a tour or refer a friend to TourRadar, you earn travel credits that can be applied on any future trip you book through us. We count ourselves lucky for travellers like you. We look forward to working with you again in the future! Happy travels, The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews