TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Everything was well explanatory on the website. I chose TourRadar because it had the perfect itinerary for me. I was looking for the Spain/Rome itinerary for a while.”

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Posted 7 years ago

“Was nice to get a discount on a great trip. Before I settled on this trip, I appreciated all the listings on the site. And your phone agents were great - knowledgeable and helpful.”

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Posted 7 years ago

“Everything so far, very good, if not excellent. Many thanks to the experts. Best regards, barbara”

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Posted 7 years ago

“So far, the first Tour booking we made for our Vietnam trip, the Company that we chose was fantastic! Honest, professional & friendly. We are hoping the next Tour company in India will be just as good - communication with them prior to booking was excellent. Having had positive experiences so far with the Tour companies gives me peace of mind to continue to use TourRadar for booking Tours. That, plus the 'credit' to use toward the next booking keeps me coming back :-)”

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Posted 7 years ago

“Clear and quick”

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Posted 7 years ago

“Good selection of relevant tours at reasonable prices. Easy to use website and booking procedure.”

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Posted 7 years ago

“Very easy to navigate. Suggest vendor to provide more detailed description on costs so that customers do not need to msg customer service.”

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Posted 7 years ago

“This is my first time booking a tour trip on any website. I’ve always been nervous to travel with a tour as I feel more comfortable booking everything myself. Tour Radar definitely made it easy and offered the perfect tour through my favorite countries. I’m glad I found Tour Radar.”

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Posted 7 years ago

“The website is very user friendly. There is a good selection of yours too. The online chat is great. The only setback I can think of is there is no provision for triple room for our family tour in Egypt. As a result one of us had to pay USD220 for a single room. This is exorbitant as it is more than 50% of our individual tour fare. Overall, great site. Highly recommended.”

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Posted 7 years ago

“Easy to navigate and good options for dates”

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Posted 7 years ago

“The Operators were prompt and friendly. I hope the cruise that I have booked is as good!”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

“Rather then book on line I called and did it over the phone and was pleased with the service.”

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Posted 7 years ago

“The interest shown by the staff in responding to our various requests and enquiries when some problems arose has given us a sense of security because it showed we are dealing with an organisation where the clients' concerns really matter.”

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Posted 7 years ago

Hi Joseph George, Thank you for your thoughtful review. Our Rivercruise specialists are a wonderful team that understands the importance of personalized service. They pay close attention to detail to ensure that all the travellers questions are answered in each enquiry. We are pleased you enjoyed working with them. We hope you have a wonderful holiday cruising through France next year. If there's anything else we can assist with please let us know. Happy Travels, The TourRadar Team

Posted 7 years ago

“Personal and fade response!”

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Posted 7 years ago

“Very helpful assistance with all the questions I had before booking.”

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Posted 7 years ago

“TourRadar was excellent all sorted with a phone call”

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Posted 7 years ago

“I had difficulty understanding the accent of the phone operator. Otherwise communication was fine.”

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Posted 7 years ago

“Website worked well. Phone questions were answered promptly by someone whose English was very well understood.”

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Posted 7 years ago

“Answered my question within a day "you will be charged in your own currency" so no foreign currency surprises. The next day, I got confirmation by the tour operator. Better rates than the actual tour operator. Hopefully, the quality of the tour will be just as good!”

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Posted 7 years ago

Hello Geneviève, We appreciate you taking the time to provide us with your booking feedback. When you book with a travel agent, you can be charged unexpected fees. TourRadar will never charge you hidden booking or credit card fees. Not only do we not charge bank fees but we offer payment options in CAD, USD, GBP, EUR, AUD, NZD and INR. Our Best Price Guarantee means that if you find the same tour with the same departure date for a lower price elsewhere, we'll match the price prior to booking. We are happy to see that you found the right tour at the right price for your upcoming trip. We wish you all the best with your upcoming Kilimanjaro hike and look forward to assisting you again soon. Happy Travels, The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews