TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“I booked the tour but it says that the price you see is what you pay and it stated the price in AUD. My bank then charged an International fee, which is expensive. It would have been cheaper for me to pay in EUR or INR and the exchange rate would have been more favourable than the Intl fee. This option should be available when paying. I always use the local currency when overseas and it has always been cheaper than Intl fee.”

Helpful Report

Posted 7 years ago

Hello Bryan, Thank you for your review. We're sorry to hear you have incurred international fees, imposed by your bank or financial institution. While we have not charged you these fees, it's important to us that every single one of our customers are able to book their holiday on TourRadar.com without incurring any fees at all. We've already reached out to you to make things right and look forward to resolving the issue for you upon receipt of the requested document. Thanks for choosing TourRadar and Happy Travels! The TourRadar Team

Posted 7 years ago

“Very easy to complete the forms.”

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Posted 7 years ago

“Connor & Jenni were very nice and helpful.”

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Posted 7 years ago

“Communicating and processing my future trip with tour radar made the process as easy as possible. Quick feedback and very informative information . Would definitely use them again for future travel plans”

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Posted 7 years ago

“easy to use”

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Posted 7 years ago

“Excellent website showing so many possible tours. I accidentally booked the same trip twice and was helped to change the booking. I am still waiting to hear from one of the tour groups about wheter the tour will go--makes it hard to book flights without a confirmation.”

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Posted 7 years ago

“You worked with me all the way through the booking and was able to resolve any issues right away. I referred you to my sister and she mad a booking as well for her and her family. Excellent staff.”

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Posted 7 years ago

“The selection of trips and explanation of each trip was great, almost too many choices but allowing me to pick exactly what I wanted. The prices were great!! I chatted with online several times as I was figuring out which trip I wanted to take. The option to book travel insurance on same site was also a plus. I received responses quickly and accurately from the tour radar staff and the tour groups especially Egypt Tours Club - which I booked. This is the first time I have used this site but love the access to the TourRadar (feel like they have my back) and the tour group on the ground. Great service.”

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Posted 7 years ago

“Very helpful, quick response, great touroffers.”

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Posted 7 years ago

“Easy to compare different tours, quick response to all my questions and easy to book and may payment.”

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Posted 7 years ago

“I was impressed with how easy it was to book our tour via the website and have my queries responded to within a few hours. Thank you!”

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Posted 7 years ago

“I'll start with the negatives- 1. It was only after I had made the booking that I was advised not to book flights until after confirmation, If it was in any prior communication I did not see it. 2. It took 4 business days to receive confirmation. When a tour is being advertised for a certain date and all seats are still available then it is a little hard to understand why confirmation takes so long. I actually had booked the flights on the same day as the booking as the prices were rising at a rapid rate. The positives - 1. Communication was easy. 2. I like the flexible payment plan offered after paying the deposit.”

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Posted 7 years ago

Hello Geoffrey, Thank you for your review, we're happy you enjoyed booking your next holiday on TourRadar.com and that the payment instalments feature we offer, is something you find useful! While we can see your trip has now been booked and confirmed, it's true it took a little longer than usual for the operator to confirm. While many of the tours we offer on our site can be instantly booked, others require attention from the operator. We'll reach out to the tour operator to work toward a faster confirmation time on their future bookings. Regarding our advice about booking your flights, thank you for your feedback. We do have information regarding this in our help centre and also send the same advice via email as soon as you have submitted a booking request, but will look into ways we might communicate this even more clearly in the future. Thank you for choosing TourRadar and Happy Travels! The TourRadar Team

Posted 7 years ago

“Tourradar was very attentive to and rapidly answered my enquiries. Since this is our first river cruise, we would like it to be awesome and Tourradar has given us the feeling that it will.”

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Posted 7 years ago

“I do not like being harassed on line with so many 'pitch' emails .. I would appreciate just receiving the ones relative to THE ICELAND TOUR are enough Thankyou ... Too much from TOURRADAR is very annoying .. and gets the important emails deleted by mistake ..”

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Posted 7 years ago

Hello Virginianne, We're sorry to hear we've sent you some emails you did not find useful! However, we've looked closely at your TourRadar email history and thanks to your valued feedback, we are already working to improve your TourRadar email experience from here on. Thank you for taking the time to let us know what you think! Happy Travels The TourRadar Team

Posted 7 years ago

“Easy to deal with and respond quickly. Questions are dealt with in no time at all.”

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Posted 7 years ago

“I had no difficulty navigating the website. I did ask a question about transportation from Amman to Cairo. I was told I would get a response in four hours. I never did. I need to make airline reservations from my city to Amman and from Cairo back. I need to know if I also need to make reservation by air from Amman to Cairo. Last year I was on a tour with another company the CEO bought all the airline tickets and overnight train tickets for the group. It's been over 18 hours since I asked my question. Still waiting for an answer.”

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Posted 7 years ago

Hello Wayne, Thank you for your review. We're pleased to hear you find our website easy to navigate and that you found a tour you like! We can see the question you submitted regarding your tour and will be more than happy to expedite a response from the operator today (Monday). Their office has limited opening hours over the weekend which is the reason for their delayed response. We look forward to assisting you to prepare for your trip! The TourRadar Team

Posted 7 years ago

“Very helpful for booking and for çancellation!”

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Posted 7 years ago

“Everyone was very friendly, and the prices are great, but the left hand doesn’t know what the right hand is doing at Tour Radar. We placed our deposit down on our trip and then were notified that our trip was sold out and could not be confirmed . We decided to book another trip with the same company but directly with Trafalgar instead of through Tour Radar. Trafalgar verified that our deposit was there...we were confirmed for the trip....Tour Radar had just not entered it correctly. It took over 5 hours and multiple phone calls to straighten this out. Very frustrating! But, we are thrilled with the price we got on our trip and happy that we are confirmed for our trip.”

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Posted 7 years ago

Hi Cheryl, We really appreciate you taking the time to provide us with your booking experience feedback. We regret that you experienced some complications when placing your booking with TourRadar. When the booking was initially made, there was a duplicate hold created with the tour operator directly, this resulted in us notifying you the tour being sold out. Our support team worked diligently to resolve things for you and we are pleased to see that all worked out and you were confirmed on the tour of your choice. If there is anything further we can assist with before your trip to Europe, just let us know. Happy Travels, The TourRadar Team

Posted 7 years ago

“Great job.”

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Posted 7 years ago

“I found your website easy to search through and found it easy to see what was being offered. I was excited to find your Cycle Madagascar - Exodus trip. It promises to be a wonderful adventure. Two years ago, I did a Cycle Sri Lanka trip with Intrepid and it was excellent. Cycle Madagascar promises to be the same. I had hoped to see the baobab forests while in Madagascar as this is something possible in a few places in the world. The oldest (in Senegal) is carbon dated back 6,000 years. Maybe something to consider in future Cycle Madagascar - Exodus itineraries. Questions sent to Exodus were answered promptly and the service has been great. I booked just yesterday and just got and email saying that there is a further discount of $250 for my trip dates. How good is that!”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews