TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“I was impressed at how easy the website is to find the perfect tour. There are a lot of tours to choose from and I found the perfect tour - just what I wanted to visit. Customer support was very professional when I called for questions. I will definitely look here first before I book my next tour.”

Helpful Report

Posted 7 years ago

“I was very satisfied with booking through TourRadar. They were fast, efficient, friendly and seemed to go out of their way to satisfy my questions and requests. A very professional team.”

Helpful Report

Posted 7 years ago

“I have been very impressed with the speed in which Tour Radar has responded to questions and given me information. Their website and communication chat is very easy to use and efficient!”

Helpful Report

Posted 7 years ago

“I booked and was confirmed for a bike trip (Dalmatian Coast May 11) only to be notified later in the day that the trip was overbooked even though your website stated there were 8 spots left. I am in limbo and not pleased about the situation. Ofer was your advisor who informed me of this. Too early to give you your rating.”

Helpful Report

Posted 7 years ago

Hi Dennis, Thank you for taking the time to provide us with your review. It's thanks to feedback like yours, that TourRadar is able to better improve our travellers booking experience. Whenever a booking is submitted on TourRadar, the space needs to be confirmed by the tour operator. We regret the confusion with your booking and the confirmation message you received incorrectly. We are working with our team to look into this further to ensure better clarity for our travellers. We can see that right after your initial booking, our support team reached out to advise the tour was not confirmed but the spaces were 'On Request' and not able to be confirmed right away. This means that although there are still some available places left in the tour group, the tour operator will need 2-3 business days in order to confirm that all of the components of the tour package can be confirmed for you. We are pleased to see that our team has been in contact with you to go over the operator's request process and have already submitted your booking request with the operator. If there is anything further we can do to help out please let us know. Happy Travels, The TourRadar Team

Posted 7 years ago

“Very easy to book with this company, and they happily answered any questions I had about the tour. Very helpful.”

Helpful Report

Posted 7 years ago

“This is my first trip using a tour company and I must say that the professionalism and customer service provided was exemplary. Too many individuals to name, but the whole team deserves hearty congratulations (and a raise, please!). Very pleased with the pricing, hotels and itinerary.”

Helpful Report

Posted 7 years ago

“Website was very easy to use, with a large selection of tours at great prices. Booking process was really smooth too.”

Helpful Report

Posted 7 years ago

“the were two things in particular - one was the pricing and the other was the ease of interaction with staf. The prices quoted were competitive and it seemed that the staff work well to get the best deal. Not only that they responded promptly and politely to phone calls and on line chat.”

Helpful Report

Posted 7 years ago

“User friendly website”

Helpful Report

Posted 7 years ago

“They were very helpful in answering questions. The tour we selected was a great price and everything we wanted.”

Helpful Report

Posted 7 years ago

“It was a bit confusing to ask questions and have them sometimes answered by Tourradar and other times by the tour operator. At one point, I was ready to book online and the discount wasn't applied and it required a roommate name when the tour operator was assigning the roommates. Made for a lot of back and forth.”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to provide us with your feedback. We appreciate the points you have outlined and can understand that communicating with multiple people about your booking can seem confusing. All communications on your booking page will be done between your self and the tour operator to ensure you have all the details needed for a great trip. As your booking agent, TourRadar is here to assist any questions about our booking platform and payment options. We are pleased to see that our support team has been in contact to go over the different communication options available and to address your concerns about the discount applied to your booking. We hope you enjoy your trip to Greece and if you have any other questions, please let us know. Happy Travels, The TourRadar Team

Posted 7 years ago

“We have not gotten any confirmation correspondence from you yet! How did this e-mail make it but not any confirmation? Lori Brien All communication difficulties have been resolved! Thank you so much for your diligence. Lori Brien”

Helpful Report

Posted 7 years ago

Hello Richard, Thanks for your feedback. We're sorry to hear you have not received your confirmation email, but you're certainly booked and confirmed on a wonderful tour! We can confirm all regular correspondence was sent and have reason to believe the email is being rejected by your email provider. We've given you a call to help sort this out which will have your problem fixed in no time! Happy Travels and thanks again for choosing TourRadar! The TourRadar Team

Posted 7 years ago

“Recommended by a friend who I am travelling with. Seems o so far but a few initial issues. Tried to book same tour but names a bit confusing as numerous to same places. Should be numbered for ease. We looked at same one in the end but had different discounts and I paid more even though only a bit. Customer service would not refund me the difference even though the same price came up as my friend after confirmed booking and advised them about it on the same day. Hope more accommodating if any issues arise on the trip in January”

Helpful Report

Posted 7 years ago

Hello Mark, We're sorry to hear you've experienced some difficulty booking your trip and thank you for bringing it to our attention. It looks like your friend had a different promotion applied to his booking which you just missed out on! We can understand this is disappointing but assure you you still got the best deal available at the time you booked as your friend's promotion had expired by the time you booked your ticket some hours later. You've booked a wonderful tour with a very experienced and professional tour operator and have no doubt you'll have a wonderful time in January! Happy Travels The TourRadar Team

Posted 7 years ago

“Easy to find information, and response so quickly”

Helpful Report

Posted 7 years ago

“Easy to deal, quick at responding to queries, great experience!”

Helpful Report

Posted 7 years ago

“The website was well set out and easy to search information.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your compliments on our website. Our mission in life is to make your tour booking experience as easy as possible and a clear, easy to use website comes first and foremost to make this possible! If you have any further feedback on how we can make TourRadar even better, we'd love to hear from you. Happy Travels, The TourRadar Team

Posted 7 years ago

“The operators were very good and corteous, they answer all my questions quicly. I would definitely recommend your company to other people.”

Helpful Report

Posted 7 years ago

“From my very first enquiry there has been nothing less than Great Communication , will recommend TourRadar to everyone”

Helpful Report

Posted 7 years ago

“questions asked were answered quickly!”

Helpful Report

Posted 7 years ago

“Excellent customer service, and comprehensive and easy-to-follow web design. Thanks for all your work!”

Helpful Report

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews