TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Well, I can's say much right now until I go on my vacation. So far Tour Radar has been very helpful in providing accurate information.”

Helpful Report

Posted 7 years ago

Hi Sandra, thank you for providing us with your comments. We are happy to see you have enjoyed your booking experience with TourRadar. If you have any questions our team of travel experts is here to help 24/7 by phone and live chat. Have a wonderful upcoming vacation. Cheers, Natasha

Posted 7 years ago

“Great chat service, good prices. Credit card payment did not work though.”

Helpful Report

Posted 7 years ago

Hi Stefanie, thank you for the feedback and sorry to see that you ran into some complications processing payment on our site. Our team of travel experts is available 24/7 for immediate assistance should any issues using our site arise. We are glad that you have enjoyed your overall booking experience with us. Cheers, Natasha

Posted 7 years ago

“I am full of concerns about the trip I booked, should I buy plane ticket, what if it will be canceled later on, learned later it is not guaranteed ?”

Helpful Report

Posted 7 years ago

Hi there! Thank you for your comments and feedback. We understand that planning your next vacation can cause a lot of questions to arise. It is very common that tours are listed as guaranteed departures until there are enough people in the group to make is a successful tour. We do recommend not booking any flights until the tour has been deemed a guaranteed departure as we would not want our clients dealing with changing flight tickets. If a tour is ever canceled due to lack of participants, the tours operators will issue a refund for the tour, if a suitable alternative option is not found. Our team of travel experts is available 24/7 to address any of your concerns. Cheers, Natasha

Posted 7 years ago

“Good deal.”

Helpful Report

Posted 7 years ago

Hi Yusuf! We are happy to see you found enjoyed using our site. We look forward to assisting you again. Cheers, Natasha

Posted 7 years ago

“We found the operators very friendly and helpful. If there was one thing we found annoying, it was that there were more than 1 person involved with our travel arrangements, bringing about some confusion, left hand, right hand scenario. If one person was allocated, it would have been a better outcome. Would we recommend TourRader to others, yes we would, especially if our recommendations were implemented, thank you.”

Helpful Report

Posted 7 years ago

Hello Cheryl, Thank you for your recommendation. Our Customer Support team work hard around the clock to make sure your booking is attended to as promptly as possible, which also means that various agents may handle your booking. It's very important to us that your booking experience is as seamless as possible and we're certainly happy to assign one agent to any of your future bookings upon request. Kind Regards, Leona

Posted 7 years ago

“The way you guys treat me! You were above and beyond my expectations! Very helpful and understanding. Great customer service!”

Helpful Report

Posted 7 years ago

Hi Paola, thank you so much for your beautiful words. We are so happy to see that our team of travel experts has wowed you. Providing excellent customer service is a top priority for us here and we look forward to assisting you again. Cheers, Natasha

Posted 7 years ago

“Very easy to navigate and use their site. Tours of different kinds and budget for everyone. Flexible payment options available. I enjoy browsing through their tours.”

Helpful Report

Posted 7 years ago

Hi there, TourRadar makes booking tours easy and we are happy to see that you enjoyed our site. We hope you found the perfect tour for your upcoming holiday. Cheers, Natasha

Posted 7 years ago

“Very prompt in replying to questions”

Helpful Report

Posted 7 years ago

Hi Gautam, thank you for sending us your feedback, we appreciate it. Our team of travel experts is available 24/7 to provide you with efficient customer service. We look forward to helping you with your next travel plans. Cheers, Natasha

Posted 7 years ago

“Very responsive.”

Helpful Report

Posted 7 years ago

Hi Wendy, we appreciate your feedback. Have a great upcoming vacation. Cheers, Natasha

Posted 7 years ago

“Hany replied quickly to all my questions and gave me great advise! The process of buying the tour was easy and straight forward. Will be booking through tour radar again :)”

Helpful Report

Posted 7 years ago

Hi there, thank you for the kind words. TourRadar loves connecting people to the right tours and makes connecting with the tour operators easy. We are happy to see that your experience with our booking platform has been a positive one. Cheers, Natasha

Posted 7 years ago

“am booked, hassle free, trip does not begin until april 2018...all is well...”

Helpful Report

Posted 7 years ago

Hi there! Thank you for providing us with your feedback. We take booking tours seriously here at TourRadar and want to ensure your booking process is a smooth one. We hope you have a wonderful upcoming trip and please let us know if you have any questions. Cheers, Natasha

Posted 7 years ago

“I tried to book a tour with tour radar but there had been a pricing error. They got back to me almost immediately and apologized for the inconvenience and even gave me a small credit. Very impressed with how it was handled and will def book a tour with them again soon.”

Helpful Report

Posted 7 years ago

Hi Megan, thank you for your wonderful feedback! Our support team places a high priority on customer service so it's great to see that you have enjoyed your experience with TourRadar. We hope you enjoy your upcoming holiday! Cheers, Natasha

Posted 7 years ago

“responded within expected time. tried to solve the issues at their best.”

Helpful Report

Posted 7 years ago

Hi MD, thank you for your feedback! Great to hear you have enjoyed your booking experience with TourRadar, we aim to please! We hope you have an amazing time on your trip! Cheers, Natasha

Posted 7 years ago

“Available to answer questions at all times”

Helpful Report

Posted 7 years ago

Hi Debra, thanks for your feedback. We are available 24/7 and are ready to assist when you need us. We certainly look forward to helping you with your future travels! Cheers, Natasha

Posted 7 years ago

“TourRadar has been prompt with their responses at the time of booking. A bit slow however after the booking was secured.”

Helpful Report

Posted 7 years ago

Hi Frieda, thank you for your feedback, we are always looking for ways to improve. Glad to see that you have enjoyed our booking process. We look forward to assisting you in future and hope you enjoy your upcoming vacation. Cheers, Natasha

Posted 7 years ago

“Very easy to use.”

Helpful Report

Posted 7 years ago

Hi Ann, thank you for providing us with your feedback. We are glad to see you found working with us smooth process and we look forward to assisting you again soon. Cheers, Natasha

Posted 7 years ago

“Step by step instructions were easy. Knowledgeable phone contacts had the trip paid for quickly. Just waiting for voucher and more visa information.”

Helpful Report

Posted 7 years ago

Hi Linda, it's great to see that you enjoyed your booking experience, we hope you’re looking forward to the upcoming trip! For visas enquires, it would be best to contact the Embassy closest to you, or your Governments travel website for the most up-to-date entry and exit requirements for your upcoming trip. If you have any questions, please reach out to our team who will be happy to assist. Cheers, Natasha

Posted 7 years ago

“Great discount. Tho a bit late but they always respond. I love travelling. I want to book another tour with them after completing this tour once I know everything moves smoothly.”

Helpful Report

Posted 7 years ago

Hi Poonam, thank you for your feedback, we are always looking for ways to become better. Our team of travel experts is available 24/7 via phone and live chat should you ever require immediate assistance. We hope you have a great upcoming vacation and look forward to assisting you again soon. Cheers, Natasha

Posted 7 years ago

“Good service however booking form is a little confused”

Helpful Report

Posted 7 years ago

Hi Geoff, thank you again for your comment. TourRadar has the best travel experts around who are happy to help 24/7 via phone and live chat. Please don't hesitate to reach out to us should you have any questions. We hope you have a great upcoming vacation and look forward to assisting you again in future. Cheers, Natasha

Posted 7 years ago

“Service was good, phone connection was not”

Helpful Report

Posted 7 years ago

Hi Leanne, thanks for your feedback. We are always looking for ways to become better and comments like yours will surely help us get there. Glad to see you enjoyed working with TourRadar - enjoy your upcoming trip! Cheers, Natasha

Posted 7 years ago

TourRadar is rated 4.5 based on 6,763 reviews