TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“TourRadar responded quickly and efficiently to my request for information and my booking. The only detail which I think TourRadar should adopt in its communications is to appoint one, but only one, of their team to be THE contact for each client ; I have received replies from TourRadar Austria, Canada and Australia which, for me, doesn't inspire the idea that someone is responsible for my booking. Despite that, I have confidence that TourRadar will ensure that the Volga cruise I have booked goes as planned.”

Helpful Report

Posted 7 years ago

Hi Roy, thank you for providing us with your feedback, it's greatly appreciated. As a global company we want to ensure that regardless of the time of day, our clients inquires are handled in a timely matter. We are available 24/7 via live chat and phone, which allows us to be there when our travellers need us. Please reach out to us if you have any other questions and we hope that you have a memorable upcoming getaway. Cheers, Natasha

Posted 7 years ago

“good range of choice fair price”

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Posted 7 years ago

Hi, thank you for your feedback. We hope to assist you again in the future. Cheers, Natasha

Posted 7 years ago

“Good customer service, very professional, and courteous.”

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Posted 7 years ago

Hi Wasim, thank you for your review. Lovely to see that you enjoyed the TourRadar booking experience, we hope you are looking forward to your trip! Cheers, Natasha

Posted 7 years ago

“Could be better , Im having difficulty asking the right questions”

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Posted 7 years ago

Hi Helen, thank you for the review! Whatever the question or concern, we are here to help out. No question is too small or too big, to ensure you are ready for your holiday. Cheers, Natasha

Posted 7 years ago

“I'm pleased with the help so far but hope be continuously updated regarding my upcoming trip.”

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Posted 7 years ago

Hi Yvonne, thank you for your feedback. We are glad to see that you have enjoyed your booking process with us and we look forward to assisting you in the future. Our team is available 24/7 via live chat and phone should you have any questions. Cheers, Natasha

Posted 7 years ago

“They replied all enquiries promptly.Very professional and keep customers well informed. Thank you!”

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Posted 7 years ago

Hi Michelle, thank you very much for your positive feedback, our travel experts love talking with travellers about their trips and assisting them with the finer details of their travel plans :) We hope you're looking forward to your upcoming trip and appreciate you sharing your booking experience with us. Cheers, Natasha

Posted 7 years ago

“Rapid and helpful response to my questions. Quite easy to book. Happy to hold my booking until I was sure.”

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Posted 7 years ago

Hi Roger, thank you for your feedback. With customer service being our number one priority, your kind words are very much appreciated. We look forward to assisting you with your future travel plans! Cheers, Natasha

Posted 7 years ago

“Good range of tours, good prices and very prompt response to any questions. The only thing I didn't like was Tour Radar retaining the deposit if a tour has to be cancelled Most tour companies I have been dealing with lately allow free cancellation, at least up to a few weeks before departure.”

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Posted 7 years ago

Hi Margaret, thank you for your feedback, we really appreciate it. Glad to hear that you have enjoyed your booking experience with TourRadar for the most part! With deposit refunds, these are determined by the Tour Operator's terms and conditions and not TourRadar. Some Tour Operators will allow cancellation without penalty, however, most will hold deposit as a cancellation penalty. Please do let us know if we can assist further, we are available 24/7. Kind Regards, Natasha

Posted 7 years ago

“Staff are friendly. If they do not know the answer, they find out for you. Poor knowledge of tours would be beneficial to customers. Booked a tour and changed my mind. First payment was made and instead of a refund or payment, another payment was undertaken for the second tour. My funds were held by my bank for over a week which was totally unsatisfactory. Feedback is that if payment has already been undertaken, a change in tour would be a refund or payment by the customer. Finance Dept needs to communicate with salesperson so that Tour Radar does not look as though there are internal communciation issues.”

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Posted 7 years ago

“The response from your company has been great. Also, a discount was applied even after I had already booked. Nice to see something like that.”

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Posted 7 years ago

Hey Gino, thank you for your feedback. It is great to hear that you have enjoyed the experience you have had with our travel experts, we love to help you where we can! Kind Regards Samantha

Posted 7 years ago

“We will be going on the trip of a lifetime, and that is fantastic. Your customer service staff were very helpful and always answer all our questions quickly. I have just one complaint, when we paid our deposit we were charged foreign exchange fees. I believe if we are quoted a price in AUD then that is what we should pay. We booked our tour through "Tour Radar" because of the discount you were giving, which now is completely negated because of the "foreign exchange fees". If we had booked through our Australian Travel Agent we would have paid less. It should be made clearer that there we be "foreign exchange fees" charged upfront and not just in the fine print. So I will find it difficult to recommend your without warning people of the hidden costs.”

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Posted 7 years ago

Hi Robyn, thank you for your review. Exchange fees are a result of your bank and as a global company, it is, unfortunately, not something we can predict. Most customers do not have this issue. However, we do understand the frustration so I have been in touch directly with you directly so we can resolve this. Kind Regards Samantha

Posted 7 years ago

“I spoke to 3 tour advisers. They are all very pleasant and helpful. Also gave good advice. Well done.”

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Posted 8 years ago

Hi Julia, thank you for your kind words - they don't call us travel experts for nothing! We want to ensure our clients find the right trip to help them optimise on making lasting memories. Kind Regards Natasha

Posted 8 years ago

“Just booked an Anduluscia tour of Spain from Madrid- had a good time, thought it was a great value, only thing is the accommodations and food was a bit below our expectations, but nonetheless thought it was a great value overall- got to see a lot of cool places we otherwise would not have been able to see on our own.”

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Posted 8 years ago

Hi Mark, thank you for the insightful feedback! Firstly, welcome back from Spain and glad to see that overall you had a wonderful time. We hope to assist you again in the future Kind Regards, Natasha

Posted 8 years ago

“The staff at TourRadar were very curtious and helpful and an initial problem was solved promptly”

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Posted 8 years ago

Hi Ingelore, thank you for your feedback! It's always great to read when we are able to provide great customer service, regardless of the situation. We are happy that you enjoyed working with us and hope to assist you again in the future. Kind Regards, Natasha

Posted 8 years ago

“All the choices in the world - one of them was right for me.”

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Posted 8 years ago

Hi Katie, thank you for your feedback. TourRadar works with hundreds of trusted operators which means that we list thousands of tours all around the world and provide an unbiased comparison to find the right tour for you in terms of your dates and travel style. We look forward assisting you with your next tour! Kind Regards Samantha

Posted 8 years ago

“Prompt notification and slow reply. It takes almost 2 days to get feedback. Wonderful itinerary and hope the tours will be very fruitful.”

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Posted 8 years ago

Hi Haytham, thank you for your review, you have chosen two fantastic tours! I can see that messages received by you have been responded to within one business day, if not sooner. Please note that responses via your booking conversation page are more aligned with email rather than a live-chat. I would recommend that you chat with one of our travel experts via phone or via the live-chat box on our website if you would ever like an immediate response as these services are manned 24/7. Kind Regards Samantha

Posted 8 years ago

“Good communications and helpful advice”

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Posted 8 years ago

Hi Jimke, thank you for your review! I am glad to hear that you have enjoyed the TourRadar experience, a positive customer experience is our number one priority! We hope you have a great time on your upcoming adventure! Kind Regards Samantha

Posted 8 years ago

“tour radar was easy to book and manage, phone service was great but could improve on paying services full balance online.”

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Posted 8 years ago

Hi there, thank you very much for your feedback regarding payment structures - this is certainly something that our team is looking into. It is great to hear that you have had a positive booking experience with TourRadar and we hope you have a great time on your upcoming adventure! Kind Regards Samantha

Posted 8 years ago

“Always very helpful and answered questions fully”

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Posted 8 years ago

Hi Claire, thank you for your kind words! It is great to hear that you enjoyed your experience with our travel experts. We hope you have an amazing time on your upcoming tour! Kind Regards Samantha

Posted 8 years ago

“I am happy to inform you that your representative was always there to take my call and explained me everything. Unhappy about the fact that I had requested your Indian representative to call me up so that I could discuss certain finer points like visa etc. But, till now no calls were received. Otherwise,I would have rated 5/5. Regards. Rana Barua.”

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Posted 8 years ago

Hi Rana, thank you for your feedback, it is great to hear that you have enjoyed your experience. Unfortunately, we do not provide a designated Indian customer support service which is why it is best to chat with one of our global travel experts by phone or live chat as both services are manned 24/7. We look forward to assisting you with your next adventure! Kind Regards Samantha

Posted 8 years ago

TourRadar is rated 4.5 based on 6,763 reviews