TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to use website and helpful reminders”

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Posted 7 years ago

“Was able to change tour date easily without to much difficulty”

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Posted 7 years ago

“site navigation and response from the tour operator is very good.”

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Posted 7 years ago

HI EswaraPrakash, thank you for your kind words. We work very hard to provide the best tour selections at an unbeatable price. Glad to see that you have enjoyed working with us. Have a wonderful upcoming holiday! Cheers, Natasha

Posted 7 years ago

“Euro Tour in 14 days!! Amazing!”

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Posted 7 years ago

“The information was clear and understandable”

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Posted 7 years ago

“Your site supplied us with so many choices to choose our vacation tour to Ireland. The only problem was choosing the tour that we wanted as each one had somethings that were great. Now that we have booked a tour it would be great to have some information as we are arriving in Dublin one day early and I have sent an email to Trafalgar a couple of days ago, asking about possible room to rent for the first night there. I have not heard back and do not seem to have any way to reach them. Other than that life is great and I am so looking forward to visiting Ireland which has been a dream for many years.”

Helpful Report

Posted 7 years ago

Hello Bob, Thank you for your feedback, we're delighted you found the perfect trip to Ireland on TourRadar and hope you're looking forward to your upcoming tour. Planning for your pre and post tour arrangements is something we can definitely assist you with and a service we offer all of our customers (subject to operator availability). Simply let us know in writing in your booking conversation or get in touch with our 24/7 customer support team and we'll be happy to take care of the rest. Thanks again for your feedback Bob, we look forward to checking the last few boxes to make sure your trip to the Emerald Isle in Summer is completely seamless and everything you've been dreaming of all these years. We'll be in touch! Regards, Leona

Posted 7 years ago

“We enjoyedt a tour of central & western Europe late 2016. The trip was well organised and well thought out with accom close to public transport and while there were guides there was also plenty of opportunities to explore yourself. Our tour guide Kaleigh was awesome as was our bus driver Dave. Both had a wealth of experience and knowledge. We are certain to travel again with this company.”

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Posted 7 years ago

“Fast and easy booking process.”

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Posted 7 years ago

“lots of info, simple to book”

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Posted 7 years ago

“Easy to use. Was great to be able to compare similar tours with different service providers. TourRadar were quick to respond after booking and we were also able to take advantage the Boxing week sale.”

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Posted 7 years ago

“Had success in making a booking”

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Posted 7 years ago

“A good selection of interesting tours to the location I was looking into”

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Posted 7 years ago

Hi Talita, thank you for providing us with your feedback, it's great to see that you have enjoyed working with TourRadar. We hope you have a lovely upcoming holiday. Cheers, Natasha

Posted 7 years ago

“Good deal, fairly easy to book in although there should be a mention of the booking to departure restriction in relation to multiple payments.”

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Posted 7 years ago

“Easy booking and tour guide was accommodating guy.”

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Posted 7 years ago

“Rebecca at TourRadar in Australia made me very happy and I would give her 10/10 Other, however, who answered some of my emails made me very unhappy! They seemed to just shoot off replies without understanding the question. I found this very frustrating.”

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Posted 7 years ago

“TourRadar was very helpful for me in, not only getting the booking for the tour that I wanted to go on, but helping me to know what tour was right for me, at the price I could afford. The selection of tours available to me was more than adequate and the information on each of the tours was detailed and helped me with my spending money budget. The pay in advance discount represents real savings. The staff answered all my questions quickly through an online conversation that also kept me up to date about the status of my booking. TourRadar made booking my dream holiday very simple, quick and easy.”

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Posted 7 years ago

“Offered some great river cruise specials.”

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Posted 7 years ago

“The tour that was run by HotSpots was excellent. However TourRadar, you need to publish an up to date itinerary as it appears that the one you have on your website is at least three years out of date, highlighting activities that have not been run for some time (ostrick riding in particular). It was a little confusing as the order was a bit different too. However the trip was really good, very well organised, professional and a nice balance of activities and travel. It was even better for the things no longer included.”

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Posted 7 years ago

Hi Marianne Thank you for bringing this to our attention. We here at TourRadar work closely with all of our tour providers to ensure accuracy on all the tour listings on our site. We regret that there have been some issues with your specific tour listing and have taken immediate action to remedy this. Your feedback has been escalated with your tour provider to ensure that they maintain an accurate itinerary description on our website and ensure all travellers receive the tour they expect when booking. We're very glad to hear you enjoyed your touring experience despite these discrepancies, and look forward to assisting you in booking your next incredible touring adventure. Kind Regards Carly

Posted 7 years ago

“TourRadar was friendly but some questions were not answered... they told me to contact the operator but that’s the whole point of booking with tour radar”

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Posted 7 years ago

Hi Tania Thank you for providing your feedback, we always appreciate hearing from you about your experience. From looking at your booking conversation, we can find no instance of directing you to speak with your tour provider, so we regret that you had that impression from our discussions. As your tour booking platform we are always happy to answer any questions you have regarding your booking with our online support team. Please do contact us via your booking conversation if you have further concerns surrounding this issue as we will happily discuss this with you to ensure your booking experience met your expectations. Kind Regards Carly

Posted 7 years ago

“this website has made my bookings easy”

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Posted 7 years ago

Hi Shiva, thank you for taking the time to provide us with your comment, we greatly appreciate it. It very nice to see that you have found the TourRadar site easy to use. We strive to make booking tours as user-friendly as possible to ensure our clients find the right tour for their travel needs. We hope you have a great upcoming holiday. Cheers, Natasha

Posted 7 years ago

TourRadar is rated 4.5 based on 6,763 reviews