TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“TourRadar has helped save $2000.00 0n our UK and Ireland trip. They have been easy to deal with and answered our question via email in a prompt and efficient manner”

Helpful Report

Posted 7 years ago

Hello Ross, What a saving! Looks like you've definitely reaped the benefit of our best price guarantee! We wish you well on your trip and thank you for choosing TourRadar to plan and book your trip! Thanks for your review, The TourRadar Team

Posted 7 years ago

“well, very professional service provided by super professional staff.”

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Posted 7 years ago

Hello there, Thank you for your review! Here at TourRadar, we pride ourself on the usability of our site and the professionalism and expertise of our Travel Experts. We're all passionate about travel and grateful to have been invited to assist you with booking your tour! Have a wonderful trip! The TourRadar Team

Posted 7 years ago

“Cruise info and special terms are either revealed after collecting money or change all the way up to sailing!”

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Posted 7 years ago

Hello there, Thank you for your review. Looking at your booking conversation page we agree there has been some confusing communication, for which we sincerely apologise. Your booking will be overseen by a supervisor moving forward to ensure everything runs smoothly in the lead up to your trip. We very much value your feedback and hope you have a wonderful time on your cruise! Sincerely, The TourRadar Team

Posted 7 years ago

“Good selection of tours and operators, and the filtering options made it easy to find dates that worked”

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Posted 7 years ago

“i have only booked my tour last week but TourRadar have been very helpfull so far. I will give a report when I get back from the tour at the end of March”

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Posted 7 years ago

“Easy to navigate and I love the tools to narrow the search. Found the perfect Italian adventure within minutes!”

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Posted 7 years ago

Hello Melissa, Thanks for your review, we're delighted to hear you've so effortlessly used the filters on our search page to find your perfect trip! Have a wonderful time on your tour and thanks for choosing TourRadar! The TourRadar Team

Posted 7 years ago

“So far the booking process & the savings have been great. Hoping this continues 😊”

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Posted 7 years ago

“Your initial telephone contact Aliana (from Brisbane) was very efficient, well informed and if in doubt, followed promptly with a clarifying e-mail. If I followed your advise and refrained from booking the air ticket before your final confirmation, I would loose a much better, direct traveling connection, including better pricing. I understand your need for caution and perhaps there is some room for improvement in this segment of planning.”

Helpful Report

Posted 7 years ago

Hello Tadeusz, Thank you for booking your tour through TourRadar.com and sharing feedback on your booking experience. Our Travel Experts are all very experienced and always happy to help - we're delighted to hear you enjoyed working with our support team! We can absolutely understand your point regarding our advice on holding off booking your flights until your booking is confirmed. The truth is, you book your flights at your own risk before receiving your tour booking confirmation. Of course, if your tour operator is unable to confirm your booking, or if your tour departure is not guaranteed to depart, you can find yourself in a position where you need to find a new tour to fit your flight dates. The best way around this, if you want to book your flights before your tour confirmation, is to make sure you book a flight ticket with changeable dates. This way you can benefit from an early flight booking deal and still be in a position to manage any changes to your tour dates in the unlikely situation your tour booking cannot be confirmed. We're glad your travel plans are now solidified and thank you again for your feedback! Happy Travels, The TourRadar Team

Posted 7 years ago

“Very good customer service!”

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Posted 7 years ago

“Easy to book, clear and concise. Detailed itinerary and beautiful photos!”

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Posted 7 years ago

“very poor in providing tour details, need a lot of follow up questions to the travel agency help desk and the response is late (usually reply in next day), not instant enough to assist tour booking.”

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Posted 7 years ago

Hello Mei Lin, Thank you for your review. We're sorry to hear you've been disappointed with the 24 hour response time from your tour operator. On TourRadar.com you can find and book tours from more than 1000 tour operators around the globe, many of which, invite you to experience your next destination, authentically, with local experts. If the tour operator you're travelling with is a local specialist, (meaning their offices are located in your holiday in your destination), it's also often that they will respond to your tour queries during their local business hours which is what I can see has happened in your case. Should you like to contact our TourRadar Travel Experts, we are available for you 24/7 both via phone and online chat and always happy to help in any way we can. If you have any further feedback as to how we can improve your booking experience, we'd love to hear from you. Have a wonderful trip! The TourRadar Team

Posted 7 years ago

“In 2017 I used Tour Radar to travel to Egypt and it was excellent. Tour Radar took care of everything. The booking, the hotels, the transportation to 5 cities in Egypt, the meals, and booked us to see all the sites including pyramids, sphinx, and numerous tombs. I would recommend Tour Radar to everyone I know, but I rather keep this find to myself. It's my best kept secret. I am also booking another trip with them this year called 7-day Europe Taster Tour.”

Helpful Report

Posted 7 years ago

Hello Theresa, We're excited to hear you're well on your way to becoming a touring guru - It's great to have you back! As we're sure you're aware, all of the services included on your selected tour are displayed on each dedicated tour page on TourRadar. Each tour is operated by one of more than 1000 authorised and experienced TourRadar partners around the globe, who will ensure your transport, accommodation and touring activities as listed in the tour details are all booked and lined up for your trip! Travel could not be any easier! Have a wonderful time on your tour of Europe and don't forget to share your experience with a tour review once you're home! Happy Travels, The TourRadar Team

Posted 7 years ago

“Very quick response and helpful.”

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Posted 7 years ago

“It seems pretty good to me and I recommend it to my friends.”

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Posted 7 years ago

“We had an easy time signing up. Also it was nice to receive a call from a rep who help us.”

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Posted 7 years ago

Hello Robert, Thank you for sharing your TourRadar booking experience. Although TourRadar is an online booking platform, we understand that it's always nice to be able to speak to someone if the need arises! That's why our Travel Experts are available around the clock to make your tour booking as easy as possible. We're all really passionate about sharing our touring expertise with other globe-trotters! Have a wonderful time on your trip, The TourRadar Team

Posted 7 years ago

“So far so good wIting a confrontation, love the selection and ease of use of the site! Oh and prices seem fair!”

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Posted 7 years ago

“I was trying to set up a group tour and had many questions. They returned their answers almost immediately, and their price match is legitimate! I respect and appreciate how they treated me.”

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Posted 7 years ago

Hello Kathryn, Thank you for review. Here at TourRadar we are genuinely committed to making sure you get the best price available at the time of booking your tour. It looks like your bargain-hunting has paid off! We hope you have a wonderful time on your tour and can't wait to see where you're off to next! Happy Travels, The TourRadar Team

Posted 7 years ago

“TourRadar's booking process was virtually pain free. They offered the Transylvanian tour I had in mind--when I return from that tour, I'll share my commentary . . .”

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Posted 7 years ago

Hello John, Thank you for your review! We're glad we could help to make your tour booking experience as easy as possible! Transylvania is a wonderful destination and we have no doubt you'll have a great time on tour. Don't forget to post a tour review on TourRadar.com to share your on-tour experience with other travellers! Happy Travels! The TourRadar Team

Posted 7 years ago

“I took a trip to golden triangle, India. It was amazing, our principal tour guide, DK, picked us up from the airport and ever since, he has been with us every day, being the most patient, attentive and helpful, incredibly nice and kind. Our guide in Delhi was super nice and genuine, our guide in Agra, Manug, was super kind, and our guide in Jaipur was very nice too. Overall a very good experience to get to know India.”

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Posted 7 years ago

“Very easy to use their website but most importantly all my questions were answered promptly and completely.”

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Posted 7 years ago

Hello Muriel, Thank you for sharing your positive booking experience. It's been a pleasure assisting you with your tour preparation! Happy Travels! The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews