TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Helpful when organizing single supplement on the tour”

Helpful Report

Posted 7 years ago

“I have received a huge number of follow up emails advising me of a change in my reservation but requiring the reading of teams of paper to find out what the change is. Can’t you make it a simple follow up telling what the change is rather than your current burdensome process???”

Helpful Report

Posted 7 years ago

Hi Peter, Thank you for your review. We have had a look at your booking history and see that we have sent follow up messages to inform you of changes advised by the tour operator and to confirm your booking request to ensure your space is reserved for your tour. Nonetheless, we understand how it can seem burdensome to be sent multiple follow up emails about your booking. As an alternative, you can look at unsubscribing from the emails and accessing your booking page by logging into TourRadar directly. With that said, we do value your feedback and will be in touch with you directly to learn more about your booking experience. Regards, The TourRadar Team

Posted 7 years ago

“Easy to find tours at great prices and prompt responses. Easy to contact tour operators on the phone with no wait time.”

Helpful Report

Posted 7 years ago

“I messed up the booking, and they were extremely helpful in correcting my mistake and helping me find the right tour and save me money. Thank you.”

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Posted 7 years ago

“We are 'newbies' to managed touring. We were readily confident that the Tourradar program had everything we would like. Generally most of the reviews we read were very positive. Ted and Elaine”

Helpful Report

Posted 7 years ago

Hello Ted and Elaine, Welcome to the touring family! We love touring and have no doubt you'll have a wonderful time on your first trip! If there is anything at all we can help you with regarding your tour preparation, please don't hesitate to reach out to our experienced Travel Experts who will be more than happy to help. Happy Travels! The TourRadar Team

Posted 7 years ago

“Essy to use!”

Helpful Report

Posted 7 years ago

“Misleading advertising. Booked the Orkney, Ullapool & Highlands Tour. Price $572, advertised as including accommodation. Booked Tour, price doubled as accommodation not included.”

Helpful Report

Posted 7 years ago

Hi Angela, Thank you for your review. You've booked a wonderful trip and we have no doubt you'll have an unforgettable time on tour! Regarding your tour accommodation, while most tours do include accommodation, you'll find on the tour page for your tour, under the "What's included" section, it states that no accommodation is included. There is also a reminder of this on the booking page before checking out. Your feedback is very much appreciated though and if you have any other questions, our support team is available 24/7! Regards, The TourRadar Team

Posted 7 years ago

“The initial tour booking was satisfactory although slow and I had to chase it up. It said "Instant Booking" but I had to wait for confirmation. A follow on tour I wished to book and with the same tour company as the first, only had date for 6 weeks ahead, I inquired using on-line Chat. I receive a curt response that "We do not have dates for your trip". End of story and effort. With an online inquiry and emails the provider company, Tangol, quickly prepared a quote and the booking made within an hour. So little effort or to lazy lost your company my business and I lost the Valentine's Day Discount and or the emailed 3% discount. I would have looked at booking flights through TourRadar but will go elsewhere now. I use Firefox browser, none of the Links on your website would work, but worked fine when I changed to Edge. Similarly the email links would not work on my MS Outlook email program but when I forwarded them to my Gmail a/c they worked fine. I don't have an explanation but it was very frustrating. Any other email or website links worked normally - it was a problem specific to TourRadar. Hope that is some help to you.”

Helpful Report

Posted 7 years ago

HI David, Thank you for taking the time to leave this review. Your feedback is incredibly valuable and as such a member of our team will be in contact to discuss all points that have been raised in your review. We are confident that we will be able to add clarity to the topics outlined. We thank you for booking with TourRadar! Many thanks, The TourRadar Team.

Posted 7 years ago

“Easy navigate”

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Posted 7 years ago

“They have been seamless! Easy and quick responses and I came with a price which they quickly matched! Much better than the original company I was using! Amazing service!”

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Posted 7 years ago

Hello Chelsea, Thank you for your review. As a leader in the touring industry, we believe it's vital we keep to our promises. We're delighted to hear your booking experience was easy and that we were able to offer you our best price guarantee! Have a wonderful time on tour and thanks again for your positive feedback! The TourRadar Team

Posted 7 years ago

“I liked it a lot but I have not received the confirmation of my reservation.”

Helpful Report

Posted 7 years ago

HI Isabella, Thank you very much for taking the time to leave a review. We can see that your booking was confirmed instantaneously through our automatic booking system when it was placed a day ago. We will be in contact with you to direct you on where this can be located and ensure that our emails are reaching you correctly. Thank you again for booking with TourRadar! Happy Travel, The TourRadar Team.

Posted 7 years ago

“Titu radar had lots of options to choose from and gave all details of the tours in depth so was easy to finalise the tour of our choice”

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Posted 7 years ago

“As I started the process of booking a trip, my questions were answered promptly. I appreciate the details that I have been given.”

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Posted 7 years ago

“Ashley was very helpful and she processed both are deposits with separate phone calls. Because of her good service , we booked another tour the next day (different agent).”

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Posted 7 years ago

“I recently booked trip for four people sailing in Croatia, putting down 20% deposit. When I received the invoice, there was an additional charge of $1,200 for cabins. The 20% deposit does not cover this additional cost so it feels like it has been added on. I am trying to make the changes in cabin selection to get us back down to the brochure cost that I registered for, but I have not yet gotten the assistance needed to do this. Nicole Avery”

Helpful Report

Posted 7 years ago

Hi Nicole, Thank you for your review and sorry to hear that you have not received any assistance yet. We've reviewed your booking and will investigate further by contacting the tour operator directly and verifying pricing with them to ensure everything is accurate in your booking page. Upon clarifying and resolving the issue with the tour operator, we will be in touch with you to gather more feedback about your booking experience. Regards, The TourRadar Team

Posted 7 years ago

“Very easy to use, lots of tours to choose from , all price range.”

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Posted 7 years ago

“The website was easy to navigate. The tour descriptions were quite complete and when I emailed a few questions for clarification, the customer service representative answered promptly (as promised on the website) and gave even more detail.”

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Posted 7 years ago

“Very good communication and 'can do' attitude. Efficient when dealing with queries. Pricing structure is very clear, easy to understand and competitive.”

Helpful Report

Posted 7 years ago

Hello there, Thank you for your review, a 'can do' attitude is a vital part of our company culture here at TourRadar so we're happy to hear it's shining through in your booking experience! We hope you have a great time on tour and thank you for choosing TourRadar as your preferred booking platform. Happy Travels, The TourRadar Team

Posted 7 years ago

“The variety of tour available and you came highly recommended.”

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Posted 7 years ago

“I get prompt response to my request/inquiry. I also get updates on the status of my request/inquiry.”

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Posted 7 years ago

Hello Jose, Thank you for sharing your positive booking experience with TourRadar! We're delighted to have been a part of booking your next adventure! Happy Travels, The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews