TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“We purchased a great deal to Thailand & Laos with TourRadar. Really looking forward to our tour.”

Helpful Report

Posted 7 years ago

“It turned out so easy! I just persevered😊I cant wait to see Morrocco and hopefully Spain👍😊🌎🇲🇽”

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Posted 7 years ago

“Ashley was very friendly and helpful.”

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Posted 7 years ago

“So far so good!!! I was little nervous about booking a tour online and have phoned the support number on three occasions to ask questions....every time I got a very helpful person who answered all of my questions. Im excited for my trip!!!!”

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Posted 7 years ago

Hello Leeanne, Thank you for taking the time to write your review. We understand that many people who go on tours might not be confident booking online at first, which is precisely why we're here for you via phone or online chat 24/7 - all the way! The truth is that booking travel of all kinds is moving online, and there are many benefits to booking with TourRadar; not least our no booking fees policy and 24/7 support - no matter where you are in the world! Thanks for choosing to book with TourRadar Leeanne. We hope you have a wonderful time on your tour and look forward to having you back! Happy Travels, The TourRadar Team

Posted 7 years ago

“I booked a package 6 days detox at Selina Manuel Antonio and the hostel wasn’t aware of this. I am still waiting. Also they didn’t received the payment while I already been charged and asked me to pay! I am still there it is my first night and doesn’t know where my money is. Moreover the price mentionned on the website is not correct i paid more! I want to be refund at least some part of the package.”

Helpful Report

Posted 7 years ago

Hi Alida, Thank you very much for taking the time to write us a review, even whilst you are on tour. We can see that a member of our customer relations team has been in touch with you directly and that the hostel successfully located your booking and checked you in. We would like to clarify that the operator sells this tour in US dollars, which we converted to Canadian dollars for you. Currently, the US dollar is worth more than the Canadian dollar as per market exchange rates, so you paid the equivalent amount in Canadian dollars. We will continue to have our customer relations team communicate with you directly to ensure that the rest of your tour goes smoothly. Thanks for choosing TourRadar, and happy touring! Best regards, The TourRadar Team

Posted 7 years ago

“The site provided multiple options and I was able able to find a highly recommended tour that fits our time frame and budget as well as our requirements for itinerary.”

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Posted 7 years ago

“Your supplier Europamundo was incompetent. I purchased an extra night post tour and paid for it but yet they kept asking if I needed an extra night. This made me wonder if they would reserve the hotel stay and whether they would ask me to pay again. More importantly it made me wonder what the tour would be like if they couldn’t manage a simple issue like this.”

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Posted 7 years ago

Hi Frank, Thank you for your review! We can see that you have recently been in touch with one of our team members who has since reached out to the operator to ensure that pre-tour accommodation gets added to your booking accordingly. We always ask our operators not to add additional services to bookings until they receive written confirmation from the passenger that he or she accepts the quoted amount. Since one of our agents added this to your booking via your verbal confirmation on the phone, the operator wanted to be absolutely sure before proceeding to book your pre-tour accommodation. We sincerely apologise for any inconvenience this has caused and will follow up with you shortly via your booking page. Best regards, The TourRadar Team

Posted 7 years ago

“Great to be able to book a trip quickly without too much hassle. My only issue is that I couldn't book the trip just for me & my friend couldn't book just for them. I had to book for both of us to be able to share the room. We would have liked to be able to play separately as we are in different countries and currencies.”

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Posted 7 years ago

Hello there, Thank you for your feedback! It's easy to understand you and your travel partner would prefer to book separately, and it's actually something we offer :) On the booking page for the tour you've chosen, you're able to select 'twin share' as a solo traveller, then enter the name of the person you're travelling with so we know to link your bookings. Now that you're booked together on the same booking, you might also find it useful to know that you also have the option to pay your balance in instalments. What that means, is you can have your travel partner upload their payment details to your booking and manually process the amount they wish to contribute. If you need any help at all separating the payment for your booking, our Travel Experts are available 24/7 by phone or online chat and will be more than happy to guide you through! Thanks for choosing TourRadar! The TourRadar Team

Posted 7 years ago

“Booking was very easy to use. The only issue I have found so far was the amount payable. Didnt match original quote but only different by the rounding of totals. Totals should equal. Happy that I could hold without paying so I could choose flights and then confirm my booking. Email messaging was answered quickly and promotion for discount was applied to my booking so I made an extra saving. Thank you, I appreciate very much.”

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Posted 7 years ago

“I have requested three times and have had zero follow up on my questions 1. can I add on one night hotel the night before the tour? 2. Can i get transportation pick up from the airport? PLEASE respond...I am starting to get nervous...”

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Posted 7 years ago

Hi there Ellen, Thank you for reaching out to us! We can see that you sent the operator messages to request additional services but have not received a reply. We sincerely apologise for the delay and will ensure that the operator responds to you when they reopen during their normal business hours, as they are closed through the weekend. Best regards, TourRadar

Posted 7 years ago

“I found I easy to pick the tour that included placed important for me to experience, and I received a quick confirmation response.”

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Posted 7 years ago

“Easy booking. Extra discount that made me very happy.”

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Posted 7 years ago

“I booked a tour (discover Petra 3 day tour) The website showed 10 places available . I received back an email saying my booking was "denied". No explaination just "denied" I call and inquired "WHY"was I denied. They don't know? Then Tourradar sends me a email with the comment that they have plenty of other 3 days tours. So finally I get another email saying that tour is filled up and that is why I was "denied" Great! so i go on the website to look for another 3 day tour and guess what? The "Discover Petra 3 day tour, is there, the same i wanted to book! I check the date May 2,3,4 and they show 10 available places! This is after i was "Denied" HELP! Really I am not a Bad guy Respectfully Raymond Bill”

Helpful Report

Posted 7 years ago

Hi Raymond and Mattie, Thanks for your review. We have had a look at your booking history and regret to hear that your booking request has come back declined. Please understand that we are a global company with close partnerships with tour operators around the world. As a result, we have tour operators who are responsible for manually adjusting the availability on our site for each departure. This may explain why you still see availability for your preferred departure date after having been advised it was unavailable. For clarity, upon receiving your booking request, the tour operator has subsequently declined your booking because it was no longer available. Rest assured, we have contacted the tour operator directly for an update on their available dates and will be in touch with you after this has been resolved. Regards, The TourRadar Team

Posted 7 years ago

“Good selection of tours, easy purchase online and webpage to me looks minimalist less unnecessary detail but concise.”

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Posted 7 years ago

“The ease at which I found the right tour. I had an idea of what I wanted and I flicked through until I found the tour, age appropriatness, length and time of year.”

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Posted 7 years ago

“tours and selection was very good. knowledgeable operators on the tour and price pretty good”

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Posted 7 years ago

“The website was very easy to use, very detailed in explanation of tour, any questions we had were answered promptly.”

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Posted 7 years ago

“Agent on the phone was quick to respond to inquiry.”

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Posted 7 years ago

“Good descriptions of the tours & many reviews”

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Posted 7 years ago

“TourRadar has a wide spectrum of offerings although clients will be picking from a narrower range when planning. Assistance in Planning was minimal. The call line was not manned with people that knew their tour offerings and the tour operators advice needed to be sought. Seeking advice from the Tour operators was problematic. Ended often with advice to search on line rather " we will help you get to the start of our tours and assist your onward journey when the tour is done. Big need in planning any tour. Finally despite having booked on line and spaces were available there was a long delay in confirmation with "don't book your flight yet". What this is electronic booking? Good points, on line information was good and downloadable brochures excellent.”

Helpful Report

Posted 7 years ago

Hi Neil, Thank you for your review. We're glad to hear that you liked our downloadable brochures and found the information on our website helpful. We do have a close partnership with 1000+ tour operators on our website so this does explain why we often direct travellers with itinerary-specific queries to reach out to the tour operator directly. It does look like your tour operator has been fairly responsive to your queries prior to booking. When asked about how travellers arrive into the starting city, they advised that there are trains and directed you to a specific online platform that assists travellers in finding the most efficient route to the starting point of your tour. Each tour operator that we work with does have slightly different confirmation turn around times. This is often also due to the fact that we are a global company and working with tour operators from different time zones. This tour operator did take 24 hours to confirm your booking as they needed to check with their local operations team to fully secure your spot on tour. The good news is your tour has now been confirmed. Having said that, we'll reach out to you further for more feedback on your booking experience. Regards, The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews