TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,863 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,863 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“TourRadar was very easy to understand and to find the perfect tour for me.”

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Posted 7 years ago

“Very easy to use online. Also good follow up to questions and messages. Got me on the tour when others couldn't. Very pleased with the result and service”

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Posted 7 years ago

“Lots of great tours to choose from with good description and pricing.”

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Posted 7 years ago

“Friendly, courteous and knowledgeable”

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Posted 7 years ago

“Your website made it easy to contact one of your representative to chat; you sent me information and then I quickly applied. EASY!”

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Posted 7 years ago

Hello Brenda, Thanks for your feedback! Who needs their vacation planning to be difficult? Easy is our motto and we're glad to hear you've effortlessly booked your trip on TourRadar! Happy Travels, The TourRadar Team

Posted 7 years ago

“Easy to navigate the site and found very good prices for the tour we were looking for.”

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Posted 7 years ago

“Excellent customer service. Addressed all of my concerns and feel confident that my my personal details are secure.”

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Posted 7 years ago

“I had a lot of questions to ask and I received replies very promptly.”

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Posted 7 years ago

“I made a reservation and down payment last sunday. Iam Supposed to have a confirmation in 48 hours (yesterday), But I still do not have it. Olman Zumbado I missed the confirmation”

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Posted 7 years ago

Hi Olman, Thank you for your review! We can see that your tour was confirmed the same day you placed your booking; we will send through your confirmation again and ask that you check your spam or junk folder, in case your email provider has marked email from TourRadar as junk or spam. If you have any questions, our customer support team is available to help 24/7 via phone or live chat. Thanks for choosing TourRadar, and have a wonderful day! Kind regards, The TourRadar Team

Posted 7 years ago

“Very excellent customer service; was not able to make scheduled bus pick up because of flight times and they found us a later bus right away.”

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Posted 7 years ago

“Website easy to navigate- phone call answered promptly by an agent. Issue resolved.”

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Posted 7 years ago

“You can find many options of the tour you are looking for and user friendly. The customer service is very good and helpful.”

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Posted 7 years ago

“Helpful when organizing single supplement on the tour”

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Posted 7 years ago

“I have received a huge number of follow up emails advising me of a change in my reservation but requiring the reading of teams of paper to find out what the change is. Can’t you make it a simple follow up telling what the change is rather than your current burdensome process???”

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Posted 7 years ago

Hi Peter, Thank you for your review. We have had a look at your booking history and see that we have sent follow up messages to inform you of changes advised by the tour operator and to confirm your booking request to ensure your space is reserved for your tour. Nonetheless, we understand how it can seem burdensome to be sent multiple follow up emails about your booking. As an alternative, you can look at unsubscribing from the emails and accessing your booking page by logging into TourRadar directly. With that said, we do value your feedback and will be in touch with you directly to learn more about your booking experience. Regards, The TourRadar Team

Posted 7 years ago

“Easy to find tours at great prices and prompt responses. Easy to contact tour operators on the phone with no wait time.”

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Posted 7 years ago

“I messed up the booking, and they were extremely helpful in correcting my mistake and helping me find the right tour and save me money. Thank you.”

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Posted 7 years ago

“We are 'newbies' to managed touring. We were readily confident that the Tourradar program had everything we would like. Generally most of the reviews we read were very positive. Ted and Elaine”

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Posted 7 years ago

Hello Ted and Elaine, Welcome to the touring family! We love touring and have no doubt you'll have a wonderful time on your first trip! If there is anything at all we can help you with regarding your tour preparation, please don't hesitate to reach out to our experienced Travel Experts who will be more than happy to help. Happy Travels! The TourRadar Team

Posted 7 years ago

“Essy to use!”

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Posted 7 years ago

“Misleading advertising. Booked the Orkney, Ullapool & Highlands Tour. Price $572, advertised as including accommodation. Booked Tour, price doubled as accommodation not included.”

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Posted 7 years ago

Hi Angela, Thank you for your review. You've booked a wonderful trip and we have no doubt you'll have an unforgettable time on tour! Regarding your tour accommodation, while most tours do include accommodation, you'll find on the tour page for your tour, under the "What's included" section, it states that no accommodation is included. There is also a reminder of this on the booking page before checking out. Your feedback is very much appreciated though and if you have any other questions, our support team is available 24/7! Regards, The TourRadar Team

Posted 7 years ago

“The initial tour booking was satisfactory although slow and I had to chase it up. It said "Instant Booking" but I had to wait for confirmation. A follow on tour I wished to book and with the same tour company as the first, only had date for 6 weeks ahead, I inquired using on-line Chat. I receive a curt response that "We do not have dates for your trip". End of story and effort. With an online inquiry and emails the provider company, Tangol, quickly prepared a quote and the booking made within an hour. So little effort or to lazy lost your company my business and I lost the Valentine's Day Discount and or the emailed 3% discount. I would have looked at booking flights through TourRadar but will go elsewhere now. I use Firefox browser, none of the Links on your website would work, but worked fine when I changed to Edge. Similarly the email links would not work on my MS Outlook email program but when I forwarded them to my Gmail a/c they worked fine. I don't have an explanation but it was very frustrating. Any other email or website links worked normally - it was a problem specific to TourRadar. Hope that is some help to you.”

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Posted 7 years ago

HI David, Thank you for taking the time to leave this review. Your feedback is incredibly valuable and as such a member of our team will be in contact to discuss all points that have been raised in your review. We are confident that we will be able to add clarity to the topics outlined. We thank you for booking with TourRadar! Many thanks, The TourRadar Team.

Posted 7 years ago

TourRadar is rated 4.5 based on 6,863 reviews