TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Friendly staff on the web chat who answered all my questions and helped when I had a problem with a discount code not working correctly. So many tours to choose from. The 2 for 1 deal with On The Go pushed me over the line to book and I'm pleased to book with you guys to earn the Tour Credits for future trips!”

Helpful Report

Posted 7 years ago

“Booking our tour was so easy. The tour descriptions were very detailed and the number of tour options was numerous. It’s a fantastic website to choose a vacation. I’m very grateful for TourRadar’s resources!!”

Helpful Report

Posted 7 years ago

Hello Jennifer, Booking tours made easy is what we do, so we're delighted to hear we've been a part of connecting you with your next trip! Thank you for taking the time to share your positive booking experience. We're grateful for your choice to book with TourRadar! Happy Travels, The TourRadar Team

Posted 7 years ago

“It was easy to browse the site and the support team was excellent.”

Helpful Report

Posted 7 years ago

“I commend the efficient, friendly, responsive and customer-oriented service. All my questions were answered quickly, helping me decide the right cruise for me and complete my booking hassle-free. Thank you!”

Helpful Report

Posted 7 years ago

Hi there, We're delighted to hear our Cruise Consultants have made for an easy booking experience of your cruise! Have a wonderful time on your trip and thank you very much for taking the time to offer your positive feedback. Kind Regards, The TourRadar Team

Posted 7 years ago

“My query was finally answered and resolved”

Helpful Report

Posted 7 years ago

“Easy to follow”

Helpful Report

Posted 7 years ago

“Lots of choices”

Helpful Report

Posted 7 years ago

“Very efficient responses from a number of different tour groups, all within hours of the questions. A good variety of tours, some with flexible dates.”

Helpful Report

Posted 7 years ago

Hello there, Thank you for your feedback. We're happy to hear you've enjoyed how we've handled your booking enquiries and that you've managed to find and book the perfect trip for you! Have a wonderful time on tour and thanks for choosing TourRadar! The TourRadar Team

Posted 7 years ago

“is is very easy to navigate”

Helpful Report

Posted 7 years ago

“Smooth booking procedure”

Helpful Report

Posted 7 years ago

“Quick and clear communication. A good selection of tour options.”

Helpful Report

Posted 7 years ago

“There can sometimes be a lag in communication between Tour Radar and the tour companies when booking, but Tour Radar seems to be working diligently to improve their response time and communication with customers. Agents are always friendly, and I appreciate the discounts I wouldn't get otherwise.”

Helpful Report

Posted 7 years ago

Hi Laura, Thank you for your review. We have had a look at your booking history and are sorry about your delayed response. Upon booking, we were advised by the tour operator that the single supplement was sold out. We understand a single room is crucial for you on tour so have once again reached out to the tour operator to see if they can accommodate this. In the meantime, we'll contact you directly to further understand your booking experience and provide you with an update regarding your single room request. Regards, The TourRadar Team

Posted 7 years ago

“They offer very competitive prices compared to their competition. Website was great and I had no problem arranging the booking with them.”

Helpful Report

Posted 7 years ago

“Range of tour are great. The discount encouraged me to book. However, the tour information was incorrect on two tours I was interested in which was frustrating.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your review. We're glad to hear you liked our range of tours and the ongoing Member Saving deals on our website. Hope you're also getting excited about your upcoming trip to Australia. We are currently in touch with the tour operator to ensure their tour details are correctly reflected on the tour page. Your feedback is important to us so we'll also reach out to you directly to gather more information on your booking process. Happy Travels, The TourRadar Team

Posted 7 years ago

“Simplicity with efficiency”

Helpful Report

Posted 7 years ago

“Great service here. I'd like to give another review after we return from the trip..”

Helpful Report

Posted 7 years ago

“We were never able to complete our booking.”

Helpful Report

Posted 7 years ago

Hello Ronald, Thank you for your review. It appears there seems to be some confusion as we have sent you your booking confirmation. We'll reach out to you directly to clarify any questions or concerns you have. Kind Regards, The TourRadar Team

Posted 7 years ago

“Many places to see for a good price. Website is easy to navigate and happy with the payment options.”

Helpful Report

Posted 7 years ago

“Great service!”

Helpful Report

Posted 7 years ago

“Everyone is soooo...helpful”

Helpful Report

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews