TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“The booking was easy and very user friendly. The information on your site was superb and complete.”

Helpful Report

Posted 7 years ago

“They responded back quickly.”

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Posted 7 years ago

“Very easy site to use and the online help to answer any questions was extremely helpful.”

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Posted 7 years ago

“I carefully read the website. When I booked the trip, tourradar added over $500 to the original cost of the tour. I would advise finding the tour you want and then going to the original tour-organizing group instead of this third party site.”

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Posted 7 years ago

Hi There, Thank you for taking the time to provide us with your booking experience feedback. We are sorry to see that you are unhappy with the mandatory single supplement required by the tour operator. While some tour operators have a room sharing option for solo travellers, this is not an industry standard. We regret how this has impacted your booking experience with TourRadar. As your booking agent, our support team will be reaching out to the tour operator to look into this more closely and our team will be in touch shortly with a resolution for you. Best regards, The TourRadar Team

Posted 7 years ago

“Response to questions was very fast.”

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Posted 7 years ago

“I received over and above service from an agent, Fin! He went over and above by patiently listening to my predicament, got all the details right, and worked with the tour operator to add me to a tour that was already sold out! (My brother and 3 others were booked on this tour and they will be first time travelers to Europe. All seniors!) Fin was detailed oriented and answered all the questions I had. He is an asset to Tour Radar!”

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Posted 7 years ago

“Ease of use, prompt response”

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Posted 7 years ago

Hello there, Thank you for your review. If there is anything more we can be doing to improve your booking experience, we'd love to hear it! Happy Travels, The TourRadar Team

Posted 7 years ago

“simply put the experience was breathtaking”

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Posted 7 years ago

“It was an awesome experience, the customer service was superb and prices were pocket friendly in a nutshel it was satisfactory”

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Posted 7 years ago

“Fast response”

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Posted 7 years ago

“The people I talked & people I sent my messages are easy to contact. They are reliable and they reply to me as soon as possible.”

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Posted 7 years ago

“Gave many choices. Easy to use.”

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Posted 7 years ago

“Just booked what I hope is going to be a 'holiday of a lifetime' to New Zealand through TourRadar. They gave us various options from which we chose the sort of level of 'organisation' of us that we wanted. the tour looks amazing and includes all the places we have been told to include by friends who have been to New Zealand before. Really looking forward to it (apart from the flights!!)”

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Posted 7 years ago

“All the information was clear and the booking was easy to do.”

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Posted 7 years ago

“Excellent very satisfied”

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Posted 7 years ago

“On-line was easy and when I called with questions Sarah was extremely helpful.”

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Posted 7 years ago

“Tour radar was good but cosmos for continue was very poor. Very difficult and frustrating”

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Posted 7 years ago

Hello Janet, Thank you for your review. We're glad to hear you enjoyed your TourRadar booking experience. With regard to your comment about your tour operator's registration process; as your booking agent, we'll be more than happy to forward your feedback to Cosmos. We have no doubt you'll have a wonderful time on your vacation and we look forward to hearing all about it in your tour review. Happy Travels, The TourRadar Team

Posted 7 years ago

“I purchased Australian trip from your web and pay by visa. Then I waited and waited and they could not confirm. You web showing age limit 18 to 99. However they said they can't confirm because is 18 to 35 . I putting POOR because even today your web showing 18to99 no body corrected yet. Is left for next person to waist lots of time.”

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Posted 7 years ago

Hello Darius, Thank you for your review. We have had a look at your booking history and cannot identify the issue you've explained as you have a confirmed booking. Having said that, your feedback is important to us so we'll reach out to you directly to understand the issue and resolve anything that needs correction. Best Regards, The TourRadar Team

Posted 7 years ago

“TourRadar makes booking trips very easy. I am new at solo travelling, but TourRadar makes the process simple and offers so many different tours that start each month. It is so great! Thank you TourRadar!!”

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Posted 7 years ago

“Relatively quick response time”

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Posted 7 years ago

Hello, Thank you for your review! Although most of our customers prefer interacting with us over email, we also offer 24/7 support via our chat and phone service. We are glad that you were impressed with our response time, but should you ever need an immediate response, we also suggest contacting us on our live channels. Thank you for choosing TourRadar. The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews