TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,863 Reviews

91 %

of reviewers recommend TourRadar

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4.5

Based on 6,863 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“Always very helpful. Great website”

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Posted 7 years ago

“My enquiries were dealt with very promptly, and the staff I did speak to were very courteous and friendly.”

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Posted 7 years ago

“Easy booking process and communication was great. Would use again and recommend.”

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Posted 7 years ago

“Well, the tour we are on is great, and we did book at fairly short notice BUT we had to take matters into our own hands and contact the operator direct to check we could get on it in order to book flights. A phone call from Australia to Tourradar was picked up in Toronto (!) the time zone difference made his ‘as it’s Sunday, we’ll just have to wait for the operator to come back’ very frustrating to us - half way through Monday. And the emailed communication was imprecise and unhelpful.”

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Posted 7 years ago

Hi there Jane, Thank you for taking the time to write us a review! We have had a look at your booking and can see that a number of our agents had reached out to the operator multiple times every day within a 3-day period to check the status of your booking. Each time, the operator informed us that they were still waiting on their local operations team in Australia to confirm your spaces. To clarify, operators often need at least 2-3 business days to confirm most bookings that depart within 30 days. This is because they need to reach out to all their local suppliers to ensure that all components of the trip will be available for you. We can certainly understand the sense of urgency you experienced, as your tour was set to depart in just 5 days from when you sent through your booking request. We regret that we were not able to expedite the booking process but are glad that you are on tour now and enjoying your time. Thank you for choosing TourRadar, and happy touring! Kind regards, The TourRadar Team

Posted 7 years ago

“The site is very comprehensive and easy to navigate around. When I wanted more details about the tour I was able to contact a staff member and enquire via a chat session. The prices were very competitive and what I really liked was that it was in my local currency. In the past, I dealt with sites that published in USD which was not always an accurate way of costing the trip. Also, when I did book the confirmation came back in good time. Since then I have received more correspondence regarding the trip, which is good to see and very informative. Hopefully, this will continue as it has been.”

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Posted 7 years ago

“Site was easy to navigate, interesting routes. Descriptions were complete. Would like to have had a little more info on the lodging,”

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Posted 7 years ago

“Easy to view optional tours for booking our trip to Ireland. Excellent communication when I had questions. Easy booking and confirmation.”

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Posted 7 years ago

“I am a travel agent, and so I have knowledge of what makes bookings easy or difficult. This trip I booked with you is for me personally...I have a personal goal of 100 countries and then I will renegotiate a higher goal. This Balkan Kaleidescope tour will bring me to Sophia, Bulgaria and beyond which will be my 82nd through 88th country...I am so excited. More importantly, I must tell you that I have been perusing TourRadar now for a month, and I am totally impressed with the expansive offerings, the user-friendly web search and details offered, and the knowledge of your representatives who assist on the phone. I am phasing out of my business very slowly, but feel I have found a site I want and will continue to be working with. I would recommend you to anyone....Thank you...Saundra Sage”

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Posted 7 years ago

Hello Saundra, Thank you for taking the time to share your TourRadar experience. We're sure you'll agree, being an industry professional, that the options for touring around the globe are not only extensive but also extremely varied. Our platform works to offer a tour booking experience that's just as easy as booking a simple flight or hotel room. Your compliments mean a lot, not only as a valued customer but also as a travel industry professional. Have a wonderful time in the Balkans - we can't wait to see where you'll be off to next! Happy Travels, The TourRadar Team

Posted 7 years ago

“Website is easy to use. The only issue so far is on the communication with the tour operating agent Achut. Doesn't answer all the questions to the point.”

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Posted 7 years ago

“Quick up get back to me, very helpful and efficient”

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Posted 7 years ago

“Booking was hassle free and reasonable time frame and good time follow up.”

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Posted 7 years ago

“It was easy to navigate through the website and after I booked my trip there was communication that I have to wait to book my flight until the tour has been confirmed. This was all done in a very friendly way.”

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Posted 7 years ago

“Worked with Michael. He was knowledgeable and patient. He spent a long time with me on the phone.”

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Posted 7 years ago

“Great selection of tours and good information.”

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Posted 7 years ago

“I could not find a detailed itinerary including accommodation. Apart from that, which is important to me I found it easy to use.”

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Posted 7 years ago

Hi Diane, Thank you for your review. As accommodation is subject to change, most tour operators do not provide this information until closer to departure. With that said, in some cases the tentative accommodation list can be found in the "What's' Included" section of the tour. Despite this, we are glad to hear that everything else was easy to use :) We wish you a wonderful time on your tour and thanks for choosing TourRadar! Kind Regards, The TourRadar Team

Posted 7 years ago

“A friend recommend TourRadar and the trip that I have booked to the Balkans. It was a very easy process booking online. I am waiting on answers to questions forwarded and look forward to my trip.”

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Posted 7 years ago

“Kept me informed of our tour package, great service.”

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Posted 7 years ago

“By answering my queries promptly although I had not yet booked. I received all the information I needed”

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Posted 7 years ago

“I started with a whole lot of questions, and have been so surprised and impressed by the friendly, well-researched, and very helpful answers. TourRadar's responsiveness has been far above and beyond what I expect from any customer-service organization, and specifically is much superior to the support from the tour companies themselves. Thank you for making a complex process (booking a tour in a faraway country) a bit easier.”

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Posted 7 years ago

“easy to setup account and relatively intuitive questions.”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,863 reviews