TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Easy to make vontact. Immediate answers.”

Helpful Report

Posted 7 years ago

“The website was User friendly and the tour dates were easily accessible. The follow up call answered all the questions specific to me including additional hotel booking.”

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Posted 7 years ago

“I have had immediate response within the time frames that I was advised of at the commencement of booking this tour. All my questions and queries have been answered and the information pre tour provided has been excellent.”

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Posted 7 years ago

Hello Roberto, Thank you for your review. We're glad to hear that the information and service we've provided has ensured an enjoyable and easy booking experience. Happy Travels! The TourRadar Team

Posted 7 years ago

“So far you have been very helpful and made it easy for first time overseas travelers.”

Helpful Report

Posted 7 years ago

“Web site was easy to use, the selection of tours was very good, the speed of response to questions was acceptable and all questions asked were answered.”

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Posted 7 years ago

Hello Nancy, Thank you for sharing your feedback on your booking experience. We're happy to hear everything is running smoothly and have no doubt you're now looking forward to your trip! Happy Travels! The TourRadar Team

Posted 7 years ago

“Good communication from the website and directly from the office. Very happy with the overall presentation and fast response times - I've only booked a few days ago, and will not be travelling for a few months - so time will tell. However, so far so good...!!!”

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Posted 7 years ago

“Questions answered in timely manner a great deal of information given. My request re rooms covered I had problems trying to coordinate flight times etc but again staff helpful with that issue”

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Posted 7 years ago

Hello Barbara, Thank you for your feedback. Although we don't offer the option to book flights at this time, we're glad we could offer you some helpful guidance which was useful for you! We want to thank you for choosing TourRadar and from the whole team here, we hope you have a wonderful time on tour! Happy Travels, The TourRadar Team

Posted 7 years ago

“Easily accessible and lots of choice and many dates for selection. Staff are helpful and response fast.”

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Posted 7 years ago

“It was a great collection of trips, reviews and was easy to purchase from. We are already receiving communication from the tour provider”

Helpful Report

Posted 7 years ago

Hello Josie-Lynn, Thank you for your positive feedback! We understand that in order to ensure you find the best tour for you, a vast selection is vital. Our team at TourRadar works continuously to offer you the biggest selection of tours around the world and as you've said, at the best price available! We're delighted to have you join the TourRadar family and hope you have a wonderful time on your trip! Happy Travels, The TourRadar Team

Posted 7 years ago

“You are very professional and your wide knowledge of your subjects, thank you for talking for a Senior.”

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Posted 7 years ago

Hello Sofia, Thank you for your review! Whether you're a mature-aged traveller or a high-school graduate heading out on your first independent trip, our Travel Experts are here to help 24/7 with a passion for travel and exceptional experience. Have a wonderful time on your trip and don't forget we're here if you need anything at all. Kind Regards, The TourRadar Team

Posted 7 years ago

“Quick, best price and easy to use!”

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Posted 7 years ago

“Prompt and courteous replies to my queries. Payment system easy to use”

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Posted 7 years ago

Hello John, Thank you for your review, we're pleased to hear you've found the site easy to use and our Travel Experts helpful. Have a wonderful time on your tour! The TourRadar Team

Posted 7 years ago

“TourRadar replied to my requests and questions very quickly.”

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Posted 7 years ago

“Overall I have to say I’m disappointed with Tour Radar so far. Finding the tour was relatively easy; getting booking confirmed took much too long. Long story short, I found out the booking was confirmed through a competitor (Vacations To Go) 3 days before Tour Radar notified me. Once my deposit was processed Tour Radar appears to have taken my money & run...I’ve sent 3 messages over the last 3 days & have yet to hear a single word from them. Customer service - grade F.”

Helpful Report

Posted 7 years ago

Hi Julie, Thank you for your review. We’re happy to hear it was easy to find a tour! TourRadar is a marketplace for booking tours, where we offer our customers the opportunity to search and compare tours from more than 1000 tour operators partnered with us, all over the globe, before booking their trip. Regarding the booking confirmation, there had been a delay as the tour operator advised us this departure date was on request meaning it does take 2-3 business days to confirm this tour which we also confirmed with you before submitting your booking. As your booking page is not a live messaging system, for any urgent enquiries we always encourage travellers to utilize our 24/7 live chat or give us a call on our toll-free number. We'll reach out to you directly to clarify any questions you have about your booking shortly. Your feedback is very much appreciated and if you have any other questions, our support team is available 24/7. Regards, The TourRadar Team

Posted 7 years ago

“Excellent service, very professional agent After the cruise if everything went great i will recommend to my friends who would like my comments”

Helpful Report

Posted 7 years ago

Hi Madeleine, Thank you for submitting a review. Our cruise team at TourRadar is always pleased to hear such positive feedback. It was a pleasure speaking with you over the phone and assisting with your booking. We hope you have a wonderful time in Central Europe. We look forward to connecting with you upon your return, and assisting you on your next life-enriching experience! Regards, The TourRadar Team

Posted 7 years ago

“I just booked a two-week family trip to Egypt with TourRadar, easy to book and really good price. The reviews are good. We all look forward to the trip.”

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Posted 7 years ago

“Prompt and informative response”

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Posted 7 years ago

“Yes it is i been uasing it for almost 3 years”

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Posted 7 years ago

Hello there! Thank you for your review, it's been a pleasure assisting you with your travel plans since 2017! If there is anything we can be doing to make your tour booking experience even better, we'd love to hear it! Have a wonderful time on your upcoming tour, we look forward to reading all about it in your tour review! Happy Travels, The TourRadar Team

Posted 7 years ago

“Great service 💥 Live chat continuous help was great. Looking forward to the tour!”

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Posted 7 years ago

“Your agent on the phone was absolutely wonderful, worth the 20 minute wait on the line. She was patient, professional and very helpful. She is an asset to your org.”

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Posted 7 years ago

Hello Vincent, Thank you for leaving us a review and for your compliment to the Travel Expert who assisted with your booking. We appreciate the kind feedback on your experience! Thank you for choosing TourRadar to book your tour - we have no doubt you'll have a wonderful time on your tour! If there is anything you need in the lead up to your departure, we'll be more than happy to assist. Happy Travels, The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews