Trouva Reviews

4.68 Rating 1,832 Reviews
93% of reviewers recommend Trouva
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Phone:
+442071936444

Email:
support@trouva.com

Location:
60 Worship Street

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
average delivery time
Within 5 Days
on-time delivery
Greater than 91%
accurate and undamaged orders
Greater than 94%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
customer service
4.86 out of 5
"Gorgeous pieces - and I am *super* choosy! It’s fantastic to have access to independents as there are none near where I live. Great website - I don’t even need to buy, it’s simply a pleasure to browse the goodies..."
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"Shoes ordered were perfect for my granddaughter comfortable and easy for her at 2 to put on herself"
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"Was very pleased with my 1st purchase from this site loads selection and hard to find items. Price is reasonable & prompt delivery. Will be back next time. Thanks Trouva"
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"Fast service and great product. Exactly what I was looking for 😊"
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"Loved receiving my purchase! It’s was wrapped beautifully, there was a little thank you note, everything was so thoughtful and personal. Made me smile. The only negative was that it took a little bit longer than I thought, I should have looked properly at where it was being shipped from, and how long it would take...but that’s my fault!"
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"Bought for my 2 year old grandson . A good choice . His 5 year old brother also loves it."
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"I’ve bought a few items and like you philosophy. You can also get individual items that are a bit different. However, your after sales service sucks. The items take a long time to arrive, sometimes a week and you are never sure exactly when they are going to arrive as you don’t get alerts. But my experience with a mirror purchase has been dismal. When the mirror arrived three weeks ago it was damaged. I immediately contacted Trouva and got no response. Over the next week I chased again and then got a response and then had to wait for the boutique to pass judgement. They agreed it was flawed but needed the mirror back before they would replace. Had to chase Trouva a number of times about collecting the damaged mirror. This has finally happened but I am still without a mirror and have no idea when I’m going to get another one. This would stop me recommending you or buying anything else. It is unacceptable for you to take a month to resolve a issue from sale to yet unfulfilled delivery despite having 175 pounds of my money."
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"Good quality and reasonable prices. Recommend"
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"Easy to order & fast delivery with a handwritten card enclosed with my parcel which was well wrapped. Recommended."
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"Lovely products and great service, thank you!"
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"I ordered the palo santo incense. It is beautiful and the handwritten message made the purchase feel very special."
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"Great selection of independent shops!"
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"Love the wine rack, looks really good. 😊"
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"service was efficient and prompt"
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"Promptly received my order. When there was a problem with stock supply on an item it was quickly resolved with a refund and a 10% voucher. I would have given 5 stars but when I tried to purchase something else using the voucher was told it had expired but it hadn't! Just a blip. Wonderful choices across a wide range. Love Branche d'Olive!!"
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"A really interesting selection of items and the item I bought was handmade with natural fabrics, something I struggled to find elsewhere."
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"Rubbish . Will never order from trouva again. Item never turned up. Sent 4 emails asking for information on my package and asking for a refund ! NO ONE HAS EVER CONTACTED ME OR RETURNED MY MONEY . No communication with customer care ! Shocking service"
1 Helpful Report
"Just what I wanted and quick delivery!"
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"They sell quality products and delivery is quick. They offer lots of discount codes so I will continue to shop with them and will recommend my friends as well."
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"I had a hard time trying to reach out to the seller about my order and it was quite urgent. I might’ve missed the quick way to message the seller about a specific order but if so maybe you could make it easier for us to navigate the website. other than that I had a really nice experience."
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Trouva is rated 4.68 based on 1,832 reviews