Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

Write Your review

Tell us how Trouva made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this for my kitchen and it's absolutely lovely!”

Helpful Report

Posted 9 years ago

“I cannot be happier - the help the service just amazing 10/10”

Helpful Report

Posted 9 years ago

“Lovely company to deal with; competitive procing, quick delivery and beautiful products. Would highly recommend.”

Helpful Report

Posted 9 years ago

“Very efficient service, product arrived promptly and as described. Would use again.”

Helpful Report

Posted 9 years ago

“Although I'm aware in the details it does state the size of the product, I do find the product a little misleading. In the photos you assume there are more than one mini lantern, and as the description says, 'these stylish box lanterns', I naturally assumed I was buying a set. Obviously it was my mistake not to look in the details but I just wish it was more obvious what I was buying. The product itself it nice and quaint, and the quality is good.”

Helpful Report

Posted 9 years ago

“Good not in stock so Trouva upgraded the product at no cost, very prompt response to missing package resulting in replacement in two days.”

Helpful Report

Posted 9 years ago

“Easy to use site and I like the thought of supporting independent retailers. Love the products and quick delivery! Will be back!!!”

Helpful Report

Posted 9 years ago

“I would strongly recommend using this service. Quick and easy.”

Helpful Report

Posted 9 years ago

“I love the site, and the staff extremely very helpful and direct in organising delivery very close to Christmas. Would recommend!”

Helpful Report

Posted 9 years ago

“Great Shops, Great products, Great service”

Helpful Report

Posted 9 years ago

“Delivered on time, and through the door - nicely packaged - excellent for gift ideas”

Helpful Report

Posted 9 years ago

“Lovely item. Well packaged.”

Helpful Report

Posted 9 years ago

“Nice website, good service, quick delivery. Very pleased with my purchase.”

Helpful Report

Posted 9 years ago

“Having ordered what i wanted on the 26th of December I was informed that it wouldn't be sent out till the 4th of January, which seemed reasonable at the time. But when it came to the 18th of January and i hadn't received my order, I decided to call Trouva and find out where it was. I was informed by the lady that i spoke to that according to the computer it had already been sent out to me so i said OK I'll wait a few days and see if it arrives. A few days later i called again to see where it was and the lady i spoke to said she would try and find it for me and call me back. That call never came. Then on the 23rd i called again to be told that i would get a call back after they found out what was happening with my order. Not even 10 minutes later i got a call back saying sorry it seems we are out of stock of this product what would i like to do. Seeing as i had been waiting over a month for something that i needed by the 10th of January at the latest i decided to cancel my order and am now waiting for my refund. I have been offered a discount for my next purchase with Trouva but i don't think I'll bother, seeing as i was lied to about the status of my paid for product.”

Helpful Report

Posted 9 years ago

“I wouldn't normally write these kind of reviews but I was so pleased with the Trouva service. I recommended it to all my friends before Christmas! Great selection of products, all stylishly curated and great quality and prices! Everything that you would want from a website that sells things you never know how to find online. Ideal for presents!”

Helpful Report

Posted 9 years ago

“i bought a pencil case form my boyfriend for christmas, after i placed the order they got back to me the next day and informed me they had sold out. i then received a discount code for something else swell as a brownie and teapigs! tea bag! perfect for elevenses. i also received a personal not apologising along with the brownie. amazing customer care! I would definitely buy from them again.”

Helpful Report

Posted 9 years ago

“I was very pleased with the level of service from your website as well as from the boutique store. I think this is a fantastic idea and have spread it to friends as well. Keep up the good work!”

Helpful Report

Posted 9 years ago

“Easy to order, came in time for Christmas and you actually managed to find my house, lots of couriers can't. Very pleased with the projector, thought it was a great present and good value too, very happy ????”

Helpful Report

Posted 9 years ago

“Love searching for little gems from independent shops and being able to do it online is just perfect. I bought couple of pieces already as they make perfect gifts!”

Helpful Report

Posted 9 years ago

“my daughter asked me to buy her a jug and mug from Another Country. She is an architect and appreciates good design. we both both love their simplicity, and I shall order further things. A good experience!”

Helpful Report

Posted 9 years ago

Trouva is rated 4.6 based on 4,471 reviews