Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and fast delivery, and a special thanks to England at Home boutique in Brighton for their brilliant customer service.”

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Posted 7 years ago

“The service I have received from Trouva has been terrible. I ordered a mirror. The wrong mirror turned up which I then returned. A month later I have still not been refunded for the mirror. The whole experience has been appalling. Can I be refunded for the mirror as you promised to do a month ago.”

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Posted 7 years ago

“Fabulous! Quick, efficient and love the product! Highly Recommended - 5 star”

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Posted 7 years ago

“Cool stuff, nicely priced, quickly delivered”

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Posted 7 years ago

“Ordered my item 2 weeks ago and it still has not been delivered. Did receive communication from Trouva (apparently item sent to wrong address) although little was done to actually resolve issue/ get my item to me in timely manner.”

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Posted 7 years ago

“I found what I wanted easily and. Description was precise and ordering was quick. Although I ordered the standard delivery, my dress arrived in 2 days. I would recommend Trouva to my friend.”

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Posted 7 years ago

“Loved the packaging, arrived in excellent condition as a gift.”

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Posted 7 years ago

“Lovely products All the artisans on one website Wonderful”

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Posted 7 years ago

“Item arrived within time stated.”

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Posted 7 years ago

“I love this website, and I found the perfect gift”

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Posted 7 years ago

“Item was never delivered, trying to get a refund or redelivery still, customer support is almost non-existent, impossible to get in touch with the seller directly. Worst experience I've ever had buying anything online in the last 20 years.”

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Posted 7 years ago

“Fantastic service, goos product, recommended”

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Posted 7 years ago

“Very helpful , Good prices”

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Posted 7 years ago

“Ordered a product, wasn't in stock. Essentially useless.”

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Posted 7 years ago

“Providing great information on the goods I’m looking for”

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Posted 7 years ago

“The website is time consuming to navigate given the number of products and range of shops. I’ve often believed I’ve purchased something only to find out that it has been sold out either on- or off-line, which has been rather frustrating. When it does work the experience has been good although the delivery aspect of my recent purchase was only just acceptable with a portion of the liquid product decorating the packaging. Despite these gripes I would recommend Trouva as a shopping experience.”

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Posted 7 years ago

“I had a candle in a glass jar arrive a bit smashed up from the journey, it was handled well by Trouva, replaced like for like along with an unexpected gift and a lovely handwritten message. Thanks Trouva 🧡”

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Posted 7 years ago

“I ordered a floor lamp but it was not well packaged and it arrived in a very poor condition. The lamp was in pieces . Customer services was first class however. Jem responded quickly , the lamp was collected and the payment refunded quickly.”

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Posted 7 years ago

“It's great that you can shop from many different outlets all in one place!”

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Posted 7 years ago

“Excellent service and beautiful product”

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Posted 7 years ago

Trouva is rated 4.6 based on 4,471 reviews