Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes ordered were perfect for my granddaughter comfortable and easy for her at 2 to put on herself”

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Posted 6 years ago

“Was very pleased with my 1st purchase from this site loads selection and hard to find items. Price is reasonable & prompt delivery. Will be back next time. Thanks Trouva”

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Posted 6 years ago

“Fast service and great product. Exactly what I was looking for 😊”

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Posted 6 years ago

“Loved receiving my purchase! It’s was wrapped beautifully, there was a little thank you note, everything was so thoughtful and personal. Made me smile. The only negative was that it took a little bit longer than I thought, I should have looked properly at where it was being shipped from, and how long it would take...but that’s my fault!”

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Posted 6 years ago

“Bought for my 2 year old grandson . A good choice . His 5 year old brother also loves it.”

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Posted 6 years ago

“I’ve bought a few items and like you philosophy. You can also get individual items that are a bit different. However, your after sales service sucks. The items take a long time to arrive, sometimes a week and you are never sure exactly when they are going to arrive as you don’t get alerts. But my experience with a mirror purchase has been dismal. When the mirror arrived three weeks ago it was damaged. I immediately contacted Trouva and got no response. Over the next week I chased again and then got a response and then had to wait for the boutique to pass judgement. They agreed it was flawed but needed the mirror back before they would replace. Had to chase Trouva a number of times about collecting the damaged mirror. This has finally happened but I am still without a mirror and have no idea when I’m going to get another one. This would stop me recommending you or buying anything else. It is unacceptable for you to take a month to resolve a issue from sale to yet unfulfilled delivery despite having 175 pounds of my money.”

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Posted 6 years ago

“Good quality and reasonable prices. Recommend”

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Posted 6 years ago

“Easy to order & fast delivery with a handwritten card enclosed with my parcel which was well wrapped. Recommended.”

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Posted 6 years ago

“Lovely products and great service, thank you!”

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Posted 6 years ago

“I ordered the palo santo incense. It is beautiful and the handwritten message made the purchase feel very special.”

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Posted 6 years ago

“Great selection of independent shops!”

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Posted 6 years ago

“Love the wine rack, looks really good. 😊”

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Posted 6 years ago

“service was efficient and prompt”

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Posted 6 years ago

“Promptly received my order. When there was a problem with stock supply on an item it was quickly resolved with a refund and a 10% voucher. I would have given 5 stars but when I tried to purchase something else using the voucher was told it had expired but it hadn't! Just a blip. Wonderful choices across a wide range. Love Branche d'Olive!!”

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Posted 6 years ago

“A really interesting selection of items and the item I bought was handmade with natural fabrics, something I struggled to find elsewhere.”

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Posted 6 years ago

“Rubbish . Will never order from trouva again. Item never turned up. Sent 4 emails asking for information on my package and asking for a refund ! NO ONE HAS EVER CONTACTED ME OR RETURNED MY MONEY . No communication with customer care ! Shocking service”

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Posted 6 years ago

“Just what I wanted and quick delivery!”

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Posted 6 years ago

“They sell quality products and delivery is quick. They offer lots of discount codes so I will continue to shop with them and will recommend my friends as well.”

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Posted 6 years ago

“I had a hard time trying to reach out to the seller about my order and it was quite urgent. I might’ve missed the quick way to message the seller about a specific order but if so maybe you could make it easier for us to navigate the website. other than that I had a really nice experience.”

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Posted 6 years ago

“Absolutely love this .. beautiful design and well made .. bought to add privacy to glass panel door without using a curtain .. delivery quick and packaged well .. highly recommended .. have photo but sadly no option in this site to upload”

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Posted 6 years ago

Trouva is rated 4.6 based on 4,471 reviews