Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely range of products and the wooden postcard I ordered is fantastic”

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Posted 7 years ago

“Excellent service & good quality goods.”

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Posted 7 years ago

“Great service, interesting products.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Good price and fast delivery thanks Touva”

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Posted 7 years ago

“Excellent delivery service. Goods arrived on time. Fantastic designer piece. Satisfied customer”

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Posted 7 years ago

“I’m an still waiting for my order that I placed on the 7th of May and it is now the 25th, the tracking service has not kept me updated; the last piece of information I received was on the 13th which was “nothing to collect” and hasn’t changed since. I am still waiting for a response form this company because the money has already been taken out of my account so either I expect it to be found and sent to me or to receive a full refund. I’m waiting for a response.”

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Posted 7 years ago

“Fast delivery thank you , maybe could be free or discounted for orders over 80, even 100 :)”

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Posted 7 years ago

“Very bad customer service. Took 3 weeks to sort out wrong item that was sent.”

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Posted 7 years ago

“Ordered a plant pot; it arrive broken (I didn’t even take it out the bubble wrap) send a selection of photos and got an email saying they would look into it. That was over a week ago - and I’ve chased since, but still heard nothing”

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Posted 7 years ago

“Very fast and great to find just what I was looking for.”

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Posted 7 years ago

“Quickly delivery and a lovely product, thank you.”

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Posted 7 years ago

“Very good quality products, very efficient with the delivery!!”

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Posted 7 years ago

“Brilliant Service”

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Posted 7 years ago

“I love my Dar Leone Foutas. Beautiful quality, super absorbent and a stylish addition to my new bathroom. Service was great too with my order arriving within a couple of days. Trouva has unusual and beautiful items - take a look and enjoy :)”

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Posted 7 years ago

“Arrived when expected. Good price”

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Posted 7 years ago

“I love Trouva and the ethos but I didn’t realise customers had to pay for return postage. As my item was bulky I ended up paying a third of the cost of the item in postage back. I probably won’t use Trouva again because of this unless my postage can be refunded???”

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Posted 7 years ago

“I ordered a gift for a friend on the 5 May and haven’t heard any more from Trouva or the individual boutique since. I have contacted customer support to follow up my query and have had no answer either. Not impressed at all.”

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Posted 7 years ago

“Great different products and a very good refund policy”

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Posted 7 years ago

“Currently very disappointed. Probably more delivery company issue but order was for on 10th May & still not received. Both Trouva & Parcel2Go are impossible to contact. Immediate standard response to email so they must not be read. What do I do about my outstanding £300 order?! Very unhappy.”

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Posted 7 years ago

Trouva is rated 4.6 based on 4,471 reviews