Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service at all points, ordering, and delivery. Quality products.”

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Posted 6 years ago

“Had an issue with the worlds worst delivery company being used. Reported to Trouva and it took more than a week after the late delivery for Trouva to respond with "I hope that the issue is now resolved"!!”

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Posted 6 years ago

“I ordered a mug from Trouva on 17th April, nearly 4 weeks later I have not received anything. I initially inquired with the delivery company parcel 2 go who referred me back to Trouva. I have 'submitted' three 'requests' through the website to 'customer services' with a response promised in '12-24 hours' There is no phone number to call. I would like my mug or a refund.”

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Posted 6 years ago

“Still haven’t received my order, no help from the delivery company and no feedback from Trouva either.”

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Posted 6 years ago

“Good service. Arrived promptly. Would order again”

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Posted 6 years ago

“I was completely satisfied with the way my order was handled”

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Posted 6 years ago

“Goods arrived quickly , unfortunately it was too big so I needed to return, return was easy and refund quick .”

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Posted 6 years ago

“I'm glad I found Trouva. The egg cups I bought are adorable and I'l buy from Trouva again.”

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Posted 6 years ago

“Excellent product and very fast delivery. Would definitely recommend this company to friends and family.”

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Posted 6 years ago

“This was my first order and I was kept informed about it and it was sent promptly and arrived with a nice note which is a lovely touch. Will definitely use this service again. Many thanks”

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Posted 6 years ago

“Lovely coffee cup. service as great my item came really well packed and in such a cute wrap, felt like it had a personal touch to it. definitely recommend this store and will buy from trouva again :)”

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Posted 6 years ago

“Prompt delivery and very nicely packaged, Good value for money.”

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Posted 6 years ago

“Excellent well curated clothing and home ware. Prompt delivery and trouble free returns. I would recommend Trouva.”

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Posted 6 years ago

“Dreadful! Haven’t received my order. Trouva have taken my money, not supplied the item ordered, will not answer the phone or the five emails I have sent Customer Support.”

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Posted 6 years ago

“I love Trouva. They brought together a beautiful community of sellers with really unique and handy things for your home. So much good stuff.”

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Posted 6 years ago

“Wreath choice, service and fast delivery”

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Posted 6 years ago

“Good choice of products, easy ordering and delivery.”

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Posted 6 years ago

“Independent shop with wide selection of goods. Fast service”

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Posted 6 years ago

“Excellent service and goods”

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Posted 6 years ago

“I'm afraid my very first order with Trouva was messed up not once but three times, two and half weeks after ordering I still hadn't got my goods (the right item anyway!) and so in the end I cancelled and asked for a refund - still waiting for the refund. Some lovely products but order and delivery service useless, no good getting the stuff straightaway if they deliver the wrong product! Plenty of other sites that offer nice household goods and a decent service so I'll be going elsewhere in future.”

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Posted 6 years ago

Trouva is rated 4.6 based on 4,471 reviews