Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the items I ordered - arrived quickly and well packaged.”

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Posted 6 years ago

“Have not received my 2 juicers yet. Yours A Watson”

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Posted 6 years ago

“I have ordered four products through Trouva so far and have been disappointed with my experience for two of them. One of my items didn't turn up. It wasn't until I chased Trouva to find out where it was, that they informed me that the item as was out of stock. They had already taken my money at this point, AND sent me any email to say my item had been shipped – when it clearly hadn't. On a separate occasion the product I received was different from what I had ordered. At first I assumed, I'd possibly selected the wrong option when ordering – however, upon checking my order and reviewing the description Trouva's website, I realised that the they have used the incorrect images to display the product. My wife has also ordered from Trouva and received damaged and dirty goods. And get's no response to her emails when she writes to complain. I will not be using this site again in a hurry!”

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Posted 6 years ago

“Excellent communication, unfortunately I had to return my item as the colour and size didn't work for me, however I received my refund very quickly and would happily shop here again. Angela”

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Posted 6 years ago

“Excellent service. Superb packing”

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Posted 6 years ago

“Unfortunately the item I ordered and paid for was out of stock, and I received an email a day or so afterwards informing me so. Shops should update their websites so you are unable to order and pay for an item which is out of stock. However, Trouva contacted me and refunded my money and kindly offered a £5 discount on my next purchase. I'm not sure how long that offer will last though as there is nothing I require at the moment.”

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Posted 6 years ago

“Bought two brackets, very quick delivery”

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Posted 6 years ago

“Arrived quickly, nice packaging and a lovely greeting message from the vendor! Recommended”

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Posted 6 years ago

“I am still waiting for my item over 2 weeks after order it. I have contacted customer services several times and still not had a reply. Not impresssed”

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Posted 6 years ago

“Very fast and efficient delivery and very well packaged with no breakages.”

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Posted 6 years ago

“Found a lovely modern wall clock, just what we were after. Reasonably priced and delivered quickly.”

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Posted 6 years ago

“Lovely selection of products, fast service, excellent quality items!”

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Posted 6 years ago

“Terrible, item didn’t turn up. No customer service number to call and they ignore emails. I just want my money back or the item I bought!!”

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Posted 6 years ago

“Always a happy customer!”

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Posted 6 years ago

“Love the unusual products!”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“First time shopping on Trouva and won’t be the last! Fast delivery & well packaged items. What a gem online!!!”

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Posted 6 years ago

“A great website to shop all the boutiques that you love. Great customer service team who are always there to help. I highly recommend Trouva as a place to find that individual item your looking for.”

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Posted 6 years ago

“Brilliant service love your products”

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Posted 6 years ago

“Very Efficient and wonderful product received. will definitely shop with you again.”

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Posted 6 years ago

Trouva is rated 4.6 based on 4,471 reviews