Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an Easter egg, amazing chocolate, packed beautifully, it not only arrived in perfect condition but within 3 days. Would recommend 100%!”

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Posted 7 years ago

“I have had a terrible experience with Trouva. Would give zero stars if I could”

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Posted 7 years ago

“Beautiful shoes, speedy delivery and great value.”

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Posted 7 years ago

“A fabulous range of unique products to choose from which arrive securely packaged and within good time limits. I bought a beautiful heart shaped trailing plant which was packaged in such a way to retain moisture yet not leak. The plant was in perfect condition with all delicate leaves intact. It is sitting on my window ledge looking exquisite.”

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Posted 7 years ago

“Horrendous experience. The boutique owner used misleading photos of a more expensive product, as well as sending a grubby product. Took ages to respond when I queried this - I had to chase customer services multiple times. The boutique owner then lied about not being able to re-send the product to remedy the fact it was grubby! She was still selling the item (with the misleading photo unchanged, natch) so presumably if I’d placed another order she would have sent it out, but wasn’t prepared for me to return and exchange the poor quality item she sent.”

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Posted 7 years ago

“Lovely to be able to shop from independents. Both packages arrived well protected and even lovelier than in the pictures”

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Posted 7 years ago

“Excellent & interesting products”

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Posted 7 years ago

“Super quick delivery and gorgeous item ♥️”

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Posted 7 years ago

“Lovely product Quick delivery very pleased”

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Posted 7 years ago

“excellent service many thanks, fast delivery no probs. Irresistible goodies for sale”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“I was very pleased with my purchase from Trouva. It was just what I wanted for a friend's special birthday. The item came beautifully gift boxed, well packaged and arrived quickly. I would recommend anyone looking for something special or different to have a look at this website.”

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Posted 7 years ago

“Amazing service! Thank you”

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Posted 7 years ago

“Product was great and delivered on time, would have given them a 5 star review but I won't be using Trouva again as I've been inundated with promotional emails ever since making the order - way too many messages is like harassment in your inbox.”

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Posted 7 years ago

“Thanks very much”

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Posted 7 years ago

“Good communication, fast delivery quality products will use again”

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Posted 7 years ago

“Collected order from shop. Very happy with my purchase and will definitely buy again through Trouva.”

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Posted 7 years ago

“Fantastic quality products / no problems with delivery - I am a happy customer - thanks Trouva”

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Posted 7 years ago

“Lovely site with lots of different items that are not regular high-street items. It is a good site for something a little less standard or unique. Good customer service.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

Trouva is rated 4.6 based on 4,471 reviews