Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

Write Your review

Tell us how Trouva made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impressive speed of delivery given the challenges just before Christmas. Great candles and colour matched the website”

Helpful Report

Posted 5 years ago

“I found your website by chance and bought the antique black brass candelabra. WOW what a lovely piece for the centre of my table thank you.”

Helpful Report

Posted 5 years ago

“I bought some presents for Christmas this year and was so so impressed with the service!! Will deffo buy from here again! Beautiful gifts!”

Helpful Report

Posted 5 years ago

“Great product, easy purchase + love that I'm helping a high street shop!”

Helpful Report

Posted 5 years ago

“I love the thought of buying from artisans. For presents that are quality and not run of the mill. Delivered in a flash. I’m buying through these guys again.”

Helpful Report

Posted 5 years ago

“Delivery twice as long as advised, arrived in a box 50 times bigger that the product which was just in a plastic bag inside and sent from Birmingham rather than the boutique in Devon.”

Helpful Report

Posted 5 years ago

“Great website. Excellent speedy service. Very lovely personal touch/ written note from ‘makers’ with beautiful red linen tablecloth. Thank you.”

Helpful Report

Posted 5 years ago

“I had an order cancellation but very quickly resolved with a 5£ Extra. I could find the same items in another shop, got a fast delivery and great products! Will recommend”

Helpful Report

Posted 5 years ago

“I cannot praise the standard of service and quality of the goods highly enough. I bought a gift for a friend and it was so beautiful that I immediately bought it again for another friend! My last-minute order for Christmas arrived within two working days. I’m really impressed all round.”

Helpful Report

Posted 5 years ago

“For me to spend this much, & get sent the wrong color. Unfortunately I can’t send it back because Christmas is here & I needed it. I wasn’t too happy with the product.”

Helpful Report

Posted 5 years ago

“Good service and fast delivery”

Helpful Report

Posted 5 years ago

“Really fast delivery, with a well-packed product.”

Helpful Report

Posted 5 years ago

“I have made two purchases over the Christmas period. Both arrived very quickly and were just as I had hoped. I will definitely be shopping again 💛💛”

Helpful Report

Posted 5 years ago

“Quick and easy.”

Helpful Report

Posted 5 years ago

“Arrived within a few days. Well packaged and in perfect condition.”

Helpful Report

Posted 5 years ago

“Excellent service and very secure packaging”

Helpful Report

Posted 5 years ago

“Found this fab site that sells everything. My order arrived a day early so I was able to enjoy it this Christmas a part was missing but that sums up 2020. Emailed them and the part is being sent. Look forward to buying again.”

Trouva 5 star review on 23rd December 2020

Helpful Report

Posted 5 years ago

“Having to escalate a problem to PayPal because only half an order arrived. Have sent several emails but no solution. Poor service.”

Helpful Report

Posted 5 years ago

“The gift came quickly, beautifully wrapped, and with a little bonus!! Very happy.”

Helpful Report

Posted 5 years ago

“I am so glad I found Trouva. I have used it for Christmas presents and loved what I had delivered to me at home. One of the items came with a gorgeous hand written note! The second order I made I had sent directly to the recipient - the boutique wrapped the gifts and everything. Such beautiful finds and a real pleasure to shop. I am really impressed with the speed of delivery (and the update emails) - one order was out the door within an hour!”

Helpful Report

Posted 5 years ago

Trouva is rated 4.6 based on 4,471 reviews