Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

Write Your review

Tell us how Trouva made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful vase, exactly what I was looking for. Quick delivery. Will be back to buy from you again.”

Helpful Report

Posted 4 years ago

“Fist time order from Trouva and wow! The order was from overseas and arrived in a few days! Amazing service, couldn’t be happier with the product. Will definitely order again!”

Helpful Report

Posted 4 years ago

“Excellent service and top quality furniture. Will be using again.”

Helpful Report

Posted 4 years ago

“Very nice beautiful cake”

Helpful Report

Posted 4 years ago

“Excellent online experience, would definitely recommend”

Helpful Report

Posted 4 years ago

“Not great at communication or fulfilling an order I made an order on the 11th December and received several emails letting me know that my order was on the way and congratulating me on my first order and hoping I would love my new purchase and then!! An email from Daniel letting me know that my order could not be fulfilled 12 days after the initial order.”

Helpful Report

Posted 4 years ago

“Excellent!”

Helpful Report

Posted 4 years ago

“Good prompt service,good value for money.”

Helpful Report

Posted 4 years ago

“Gorgeous porcelain vase and Santa for the perfect festive table decoration. Items were well packaged by the supplier and delivered extremely swiftly, in the midst of the Christmas postal chaos. Would recommend.”

Trouva 5 star review on 24th December 2020

Helpful Report

Posted 4 years ago

“Very pleased to find a set of steak knives on their website which was out of stock on the Robert Welch website at the time. Ordering was easy, I received confirmation straight away and within a couple of days the packaged arrived secured packed. I'm very pleased with my purchase, a small pleasure in a uncertain world. I would use this site again.”

Helpful Report

Posted 4 years ago

“The Trouva website is easy to navigate and the Elm boutique processed my order quickly. Delivery happened within 2-3 days. Shame gift wrapping was not offered.”

Helpful Report

Posted 4 years ago

“Excellent customer service. Would recommend and will definitely buy from in the future”

Helpful Report

Posted 4 years ago

“I bought 2 pink glass waterfalls, 1 for a friend's birthday and 1 for me. They are absolutely beautiful and came 2 days after ordering. Brilliant.”

Helpful Report

Posted 4 years ago

“Everything I bought was fantastic. Really nice quality, packaged lovely and they managed to get everything to me before Christmas. Excellent.”

Helpful Report

Posted 4 years ago

“Excellent service. Prompt delivery and great choice of goods that are unique. Thank you.”

Helpful Report

Posted 4 years ago

“Bee bone china mug exactly as described. Excellently and safely packaged and arrived a day ahead of estimated delivery time. Thank you. Will recommend and use your company again.”

Helpful Report

Posted 4 years ago

“An easy website, lots of choice, and very efficient service. I would recommend it thoroughly.”

Helpful Report

Posted 4 years ago

“It has taken me two years to return to trouva after my first, very disappointing experience. I ordered a little printed rug as a xmas gift for a friend. It arrived late and in a meanwhile trouva informed me, it was not going to be delivered before Christmas. Even though it was advertised as Christmas express shipping Rug appeared a day late, which was as a lovely surprise. However, my joy did not last. Upon opening the parcel i realised that the rug was very dirty. The back of it has a big brown stain and dozen of small dark stains scattered around. If it was for me, I'd probably be very disappointed and return it but i cannot gift a dirty present to a friend! It is such a shame about trouva. In theory it should work so well but with two disappointing experiences in two years, i doubt it i will be going back for a third time.”

Helpful Report

Posted 4 years ago

“Easy to use website and delivery on time!!”

Helpful Report

Posted 4 years ago

“Found 2 things I’d been looking for on this site. Both came from different shops. Both items arrived quickly and very happy with both. A great first experience and I will be back.”

Helpful Report

Posted 4 years ago

Trouva is rated 4.6 based on 4,471 reviews