Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,001 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a really bad experience with Turo customer service they took me through hell about a vehicle they don't listen and try to over talk you and then when you do your rating they put it on my host as if she was a bad host and that was not the case my host was amazing and we kept in communication the whole time about the vehicle it was Turo customer service who took me through hell not my host my rating was toward Turo and not my host now she has a bad review and I didn't like that”

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Posted 7 months ago

“Very disappointed in Turo Claims. They will ignore you will not pay you and will drag a claim for over six months and will respond once a month. Horrible service and I’m still not able to get a hold of my adjuster and his supervisor”

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Posted 7 months ago

“Good luck.”

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Posted 7 months ago

“When there are no issues, everything is fine. However when an issue arises, Turo customer service is extremely inconsistent. They make promises they can’t keep. The agents you speak with don’t seem to be completely in tune to what you previously reported to them. In my situation the host charged an invalid parking fee. Turo deemed the fee invalid, but the host kept messaging me about it and was extremely disrespectful. They had no way to block the host. They said I just had to keep clicking the dispute button on the invalid charges he was sending me and they had no way to stop them from coming. They said the host would be taken down and investigated but he never was. He stayed on the platform, messaging me about a fee I needed to pay because he “couldn’t pick up the car until the next day” (the day after I dropped the car off). The host parking policy clearly states hosts are not allowed to charge fees they pay for picking up their vehicle. Turo told me I wouldn’t be charged for parking again so when I asked him what this fee was for he asked, “Are you always like this?” and other rude things. The host told me Turo was telling him the opposite of what they were telling me which led to an extremely stressful situation. I honestly believe that based on the empty promises they told me. Finally they deleted my review on the host’s page which was very thoughtfully and professionally written, falsely stating that it was written with retaliation of “post trip fees.” They previously told me my review was valid and not eligible to be deleted (see screenshots). The parking fee didn’t even apply to that category of fees. I asked them to investigate his page because he never disclosed the parking fees in his main car description like the policies state, but no changes were ever made. I firmly believe they keep bad hosts up to profit off of them, despite valid complaints. I reported them to the BBB, not sure it will get anywhere. Please, for your own sanity, avoid at all costs. It is worth renting with an established rental car company even if it is a bit more expensive, though it may not even be.”

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Posted 7 months ago

“I’ve had an incredibly disappointing experience with Turo’s damage claim process, and unfortunately, there is still no resolution in sight. After my vehicle sustained over $6,000 in damage during a rental, I’ve faced significant delays and unresponsiveness from both Turo and their insurance facilitator. Despite multiple attempts to address the issue, only two areas of damage are being considered, while much of the damage remains ignored. To make matters worse, the insurance facilitator has been extremely rude and disrespectful to the repair shop owner. This unprofessional behavior led the shop to refuse further collaboration with the facilitator, leaving me stuck with an unresolved claim and a damaged vehicle. As a disabled veteran, this has been an especially frustrating and stressful experience. I expected much better communication, professionalism, and support from Turo, but unfortunately, I have yet to see any progress toward resolving the issue. At this point, I would not recommend Turo based on how they’ve handled my claim. It's been a challenging and disheartening ordeal with no resolution in sight.”

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Posted 7 months ago

“Their business model revolves around getting you on claims and shams”

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Posted 7 months ago

“Scam company, can list car but won’t let you rent one and won’t tell you why! Stick with Enterprise! Cheaper and more reliable”

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Posted 7 months ago

“Rented a truck for work. everything went well. Assumed i could rent a truck again for work but Turo decided to quietly revoke my rental privileges without even letting me know. I run my own business and this put me in a huge bind as I had a full week of work and had no idea they revoked my rental eligibility. If you are depending on Turo while on a strict schedule be very careful.”

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Posted 7 months ago

“This the worst experience ever. I will never book with you guys ever again. First I had to pay $155 a day for rental I barely knew how to work. Then, I called to asked for another day and later time to return the car I had to pay an additional 155. I was also told I wouldn’t be charged for a late fee; yet, they charge my card an additional $145. The host also lied and said that I smoked in his car which I never did. I was charged an additional 166 which they told me came out of deposit. Also, I was charged an additional 30 of which they said came out of deposited, yet, they also charged my card with an additional 30. Please never book with Turo. Altogether, I ended up spending almost a 1000, on fees that appeared out of no wear. When I tried to disputed they told me the lady never said, I wouldn’t be charged late fees and also the pictures that were provided as evidence for smoking was pictures of dirt. On top of that, the car was dirty when I got it. NEVER BOOK WITH TURO. Or the host IGOR!”

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Posted 7 months ago

“If you’re a Turo host or guest, DO NOT allow a guest named Vidisha S. (VS 2) to rent your car. She will stalk and harass you and Turo will do nothing about it.”

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Posted 7 months ago

“Turo is not a good service. They allow host to scam, especially around the Texas area. A host was visibly scamming in the messages for the cancellation fee and they see nothing wrong, and did nothing to the host. Beware, use more notable platforms.”

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Posted 7 months ago

“I had multiple issues with the car. I was told to return it and I would receive a full refund. Instead I was refunded $221 instead of $862. I had the car for 10 days with multiple issues and customer service led me astray. I will never use them again or recommend them.”

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Posted 7 months ago

“Just another computer driven company. I tried to book a car and could even get their sys to send their"CODE". and just ot rub salt into the wound you cant get a human to help the damn recording says to go get your own help from their computer that cant solve the problem. Guess what? NO turo for me. Keep your computer and your company. I AM OUT.”

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Posted 7 months ago

“Don’t rent from Las Vegas Turo or Dylan. They lie and say things but don’t delivery. Terrible. DONT RENT FROM DYLAN”

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Posted 7 months ago

“Turo has terrible customer service. They only have a book of issues anything outside of that, they don’t know what to do. My car rental got cancelled 3 times. I called to speak to a supervisor to figure out a solution but the agent told me there is no option for him to transfer the call to the supervisor because he didn’t have a drop down menu of my issue that he can use to transfer the call. When you hear things like that, you just sit there and wonder when will common sense prevail. Just to top things up it was my 1st time trying to rent from Turo. Safe to say it will be my last”

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Posted 7 months ago

“This is what went wrong. I was renting this vehicle for my wife and our twenty fourth wedding anniversary, and here is the message I received. Im Ty! Nice to "meet" ya. Turo changed all my pricing without notifying me to some new dynamic pricing. I am not willing to rent it for 100 dollars... so im asking them to pay me my asking price of 300 a day which is where it was set. Or they may cancel the reservation. I will let you know asap what their response is. Thanks in advance and Im really sorry about this. It wasnt on me I assure you. I had my prices set, they went in and changed them all. Its lunacy. Lots of upset hosts rn”

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Posted 7 months ago

“A bunch of crooks with shady hosts and low safety and quality standards”

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Posted 7 months ago

“TURO allows their renters to the drivers to be able to file false complaints that can lead to being charge a fee and a removal of your account without a valid investigation. I was accused of smoking in the car without any proof of evidence other than me dropping the guts of a leaf on the floor unable to vacuum due to running late for drop off. There was no smell. I DID NOT SMOKE. There was no hard evidence. I DID NOT SMOKE. The only thing was technically "trash" that does not indicate that smoking was done in the car. They said the owner of the carl was able to report and that gave them all the evidence they needed to proceed to close my case. I did not have any say so. Not to mention the owner was very discriminative. I was also fined and banned which is crazy considering that I DID NOT SMOKE! All it needed was a damp napkin for clean up of small pieces OR TO BE VACCUUMMED! Non of the less, typical wear and tear of trash being left behind. I compare it to crumbs of food. I DO NOT RECCOMMED!”

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Posted 7 months ago

“The worst customer support I have ever experienced. Disgruntled support disgruntled host. No good”

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Posted 7 months ago

“I started renting from Turo four years ago and initially loved it. In recent months, it has changed drastically and I think people need to be very aware and very careful. The fees they attack on after you return the car, especially if you are picking up and dropping off at an airport has become out of control. There is zero customer service if you have a dispute. And you will have to pay the fee to get the car out of the airport parking lot. When you add all of this up, it really doesn’t make sense anymore. Not to mention that you are asked to take almost 60 pictures during your trip to verify the condition of the vehicle , should there be a dispute. I’ve had good luck renting from friendly and reasonable owners, but the company itself is a disaster. They are based in San Francisco and offer zero customer service so you’ll be stuck with charges on your credit card that are virtually impossible to discuss with them. I went ahead and filed a claim with American Express to dispute charges we received on a recent trip, I have now tried to delete my account and ironically I keep getting an error message saying the “system is down” and they cannot delete my account. A bunch of monkey business going on here and I would stay far far away. It’s a shame they used to be good .”

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Posted 8 months ago

Turo is rated 1.3 based on 1,001 reviews