Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,001 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Turo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please avoid renting with turo this was my first and last time renting with them the reason I rented a car was because my car was being fixed. My Host name was Jesus L. From the beginning I communicated with him a lot because I didn’t know how things worked so I one car for a few days and things was pleasant but because my car still being repaired I rented another car and I had it a little over a week and when I received it I communicated with him that I think this is blood all over the back of the car and so I returned it and he then sent a invoice of 154.00 saying that I was smoking in the car and when I go to read what he was talking about it say it was a smell which was untrue and then I contacted turo now he sent pictures saying it was things indicating that I was smoking in the vehicle I personally think he seen that I was a good customer and is trying to take advantage of me by saying these things because I spent around $800 dollars renting this vehicle these are the photos of accusing me of smoking and these are the pictures of how I received the vehicle I feel like he was trying to come up off me. I did not i repeat did not smoke in this vehicle at all i thought he was a decent person until this trying to take advantage of me”

Helpful Report

Posted 8 months ago

“I rented with turo a total of 4 times 2 times in Canada and two times here in the US. The last time I rented was here in the US in California to be exact and it was probably the worst mistake/decision could have made the owner (ghost rentals)of this Blue car Honda civic 2015 name and if I remember right it's from Ontario California, he claimed that we scratched the side of his car and that was untrue. Anyways they charge me 2052 for that supposed scratch i fought it for months they almost returned my money but they are officially charging that amount I had to beg Turo to send me proof of the damages and invoices from the supposed mechanic and they did finally but don't show proof where they took the car it's so weird that I just don't remember ever damaging the car so I don't know if at the end the owner just try to rip us off and try to get as much money as possible i would not recommend this company anymore or if you do use it just be very careful”

Helpful Report

Posted 8 months ago

“Please I’m begging you do yourself a favour a rent from a professional company. I was scammed from a renter. What they do is claim damages so they can cash in on the claims. The damage could be as little as a 1 inch catch and you’ll end up paying hundreds. Turo also doesn’t care for proof they will still rule in the renters favour. Pleaseeeee do not rent from the company !!”

Helpful Report

Posted 8 months ago

“I spent a lot of time selecting a car and reserving it, then made flights and hotels around the rental, only to have the reservation abruptly canceled for no apparent reason. Found another car and reserved, same result: within a day the reservation was canceled by host, though she at least apologized. Turo tried to help find other cars for my dates, but they weren't comparable to the ones I had chosen. It took Turo 5 seconds to collect my deposit but 10 days to return my money. I would not trust my vacation to Turo and am re-jiggering everything. Unfortunately I'd needed a long term rental and they seemed a welcomed option but their hosts are unreliable and I feel relieved, though thoroughly irritated, to have escaped further let-downs and inconveniences from a "wannabe" rental agency that doesn't have their ---- together.”

Helpful Report

Posted 8 months ago

“Anro Group LA. Rented from them and everything seemed fine (host was impatient and rushed me through the pick up process which makes sense now... I suspect he didn't want me to be able to fully inspect the car and exterior cosmetic issues) until I received a notification saying that there were "damages from an impact" to the rear bumper and that I had "tried to cover them up". The damages were not visible to me upon returning the car, if they were there at all. The images the host uploaded were two scuffs to the paint.The host then asked me to Venmo them personally $1200 without providing any sort of estimate from a legitimate repair shop. When I asked for an itemized estimate, I still only got a partial image of an estimate and it had no proof of legitimate business on it. They're also asking for contact information to talk outside of the Turo platform. I read the Turo based reviews of this company before renting and they're all glowing, so I was pretty shocked at the level of pushiness and lack of professionalism that's been displayed here. Would not recommend renting through Turo or Anro Group, the convenience and "savings" aren't really worth getting scammed and hacked. Will never use Turo again.”

Helpful Report

Posted 8 months ago

“DO NOT RENT OUT YOUR VEHICLE ON TURO! Seems great until something goes wrong. My very first renter took my 9 month old vehicle rock crawling in Moab and drove through flood waters. I have mud everywhere, including in the air intake all the way into the engine... Turo is doing everything in their power to not have to fix this vehicle, meanwhile I'm losing money every day it sits. I've spent almost 30 hours tearing the vehicle apart and cleaning mud/silt and repairing broken parts - at my own cost and my own time. Unfortunately Turo makes you sign away your rights when you sign up and requires a long-drawn out arbitration process that can take 4-6 months for resolution, and unless you pay them 40% of your earnings, you have no reprieve for lost revenue during this process.”

Helpful Report

Posted 8 months ago

“I would never rent off Turo again it was my first and last time was charged 800 and something dollars for a car cause the host lied about a scratch and Turo believes everything the host tell them and they just catches it clean off my card living me homeless cause it was my rent money”

Helpful Report

Posted 8 months ago

“https://turo.com/gb/en/car-rental/united-states/houston-tx/chevrolet/cruze-limited/2157089; I love Turo nevertheless I rent from this one Hist and it was a total disaster. it was a wreck yard full of cars the that getting pieced together and being rented out.. I rented a red Chevrolet Cruise and it was not in the best shape. The A/C was blowing hot air and the car wasn’t available when we got there. The guy didn’t open the doors to let us sit we gad to walk in the heat to a Gas Station to wait until he finally finished. I returned the car and after calling Turo and they gave me a credit for the Lyft. The Turo representative found me another vehicle the same day. I had to traveled further out to retrieve it that was the only thing I didn’t like. They car should have been delivered to me by the just but I wasn’t given that option. Today Sunday Sep. 30, 2024 wasn’t a good day at all for me with Turo..”

Helpful Report

Posted 8 months ago

“DO NOt rent from Turo. I filled the car up with gas, and the host charged me $68 and said it was on empty when it was returned. I even had a receit to prove I filled it up, and Turo refused to adjust the charge. So wrong!!!!!!!!!!!!!!”

Helpful Report

Posted 8 months ago

“Turo is no longer a good platform for hosts or guests.”

Helpful Report

Posted 8 months ago

“I’ve had great experiences with Turo in the past, but this rental with Zia Z was a complete nightmare. We rented his 9 seater van for the entire day, making sure to take pictures and videos before picking it up and after returning it. In the evening, we returned the car and took pictures. 18 hours later, Zia sent us photos of minor scratches and falsely claimed we caused them. He then tried to charge us an outrageous £1400 for repairs, but here’s the sketchiest part—he originally quoted us over £2000 for the so-called repairs, claiming he was being “generous” by bringing it down to £1400 as a "favor" to us. It was obvious he was just trying to make it seem like we were getting a discount, but the whole thing felt like a scam. The repairs were supposedly going to be done at a garage located at the SAME address where we picked up the car—his own business, clearly inflating the costs to take advantage of renters. To make things even worse, he demanded that we transfer the £1400 to a bank account under a different name, “Fazal Ur Rahman,” which raised even more red flags. This entire situation was incredibly dodgy, and Zia Z is clearly running a scam to overcharge renters and pocket the money through fake repair invoices. I’ll never rent from him again, and I strongly advise others to avoid him. Be very careful when renting on Turo—some hosts are not to be trusted!”

Turo 1 star review on 28th September 2024

Helpful Report

Posted 8 months ago

“Worst customer service ever”

Helpful Report

Posted 8 months ago

“I prepaid for a Terrible Turo rental car, and when I went to pick it up, my phone died while The Horrible Host and The Rogue Representatives refused to unlock the car for me after I paid for it, they charged me for the day and then restricted me from the platform, just because my phone died that 1st day.”

Helpful Report

Posted 8 months ago

“Horrible customer service, rented a car worst experience ever these people sound like there in a third world country can't even understand what they are even saying”

Helpful Report

Posted 8 months ago

“I rented a 12 passenger transit van from turo for a family vacation the van broke so we had to leave the van and rent 2 vehicles from budget Turo told me they would reimburse me LIES it’s been 2 months I been calling and emailing them they keep making excuses they don’t understand anything they barely speak English there’s no manager I have no clue who is running this company but they are horrible and liars”

Helpful Report

Posted 8 months ago

“Confused in how their company does business...it dosen't make sense nor is it accurate information...And not being able to tell you why you're denied is Very sketchy and untrustworthy... Either the information that they are obtaining is illegal or inaccurate... You have a legal right to know why we have been denied... They can deny you without warning. But they should not be able to deny you without proper legal information.”

Helpful Report

Posted 8 months ago

“Ended up paying twice the charges at the end of my trip with all the hidden fees and the host actually tried to get me to pay for damages done by another customer! first and last with this company!”

Helpful Report

Posted 8 months ago

“Booked a car 2 months in advance only to have the owner cancel the booking after all other options are gone! This is the second time this has happened with Turo.com, ending up booking a replacement at much higher cost.”

Helpful Report

Posted 8 months ago

“Turo allowed the hosts Yauhen to charge $150 cleaning fees to my bill for using his car for only one day for me to go to work. I took pictures of the inside of the car to prove it was clean upon return. Once I disputed the charges Turo refunded the amount. Then the host disputed the charges and they charged my card once again. The pictures the host submitted don’t even look like the item was in the car I returned. Absolutely ridiculous how they allow host to charge extra fees with made up pictures. Please do not be scammed by Turo or Yauhen who has the 2024 Chevrolet equinox. This is a horrible person to lie and take people’s money. Attached or 3 pictures of the clean car when I returned it, and 3 pictures of a something the host is holding. It does not look like the car I rented.”

Turo 1 star review on 24th September 2024

Helpful Report

Posted 8 months ago

“What a terrible experience with Turo via its scammer host! First they display with compatible price compared to the traditional car rental company, then came with high Turo fees and you MUST purchase separate auto insurance, credit card only coverage for auto rental company. But we thought its still an option and different experience give and take...thing goes down hill from there. A month later we received all the fraudulent invoices from the host asked for reimbursement!? And all the receipt seemed made it up!? Which only shown the date of your occupancy period, but no other details. For instance we used our own EZ pass which clearly shown the date, location and time, but his invoice only shown the date with amount? Same as parking fee etc. and he even claimed that we are responsible for the parking fee 24 hours after the reservation!? And Turo without our authorization tried to process those additional charges? Meaning they just care about taking the money without rectifying any dispute issues”

Helpful Report

Posted 8 months ago

Turo is rated 1.3 based on 1,001 reviews