Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,001 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service imaginable. They don’t really care about either side”

Helpful Report

Posted 8 months ago

“I've been using Turo for a few years and have made several trips with their cars. Years ago, it was definitely a cheaper alternative to traditional car rental companies but it's no longer the case. As a matter of fact, I now find it worse. You're at the mercy of the car owners who will ding you for every tiny detail (much like traditional companies) except that this company will never give the benefit of the doubt to the customer AND, worse, your credit card won't cover any damage done to one of these cars like they will with a traditional rental agency. I had an awful experience recently where I incurred MINOR damage to a car's bumper and was charged $2500 to replace the whole thing. I total ripoff.... beware!”

Helpful Report

Posted 8 months ago

“Had one experience where things worked out OK , had to cancel a traditional rental, due a a flight issue and they came through with a car although the car was not as nice as what l had lined up and was more money it was fine, got me out of the pinch. Decided to give them another try when l had to do last-minute trip for a funeral , prepaid for the rental which is normal with Turo. There was confusion over the pick-up time (am/pm) no big deal, so I thought, I communicated with the host and explained that I would pick the car up at midnight not noon , received a text saying " no worries" landed to make my connecting flight and noticed an email from Turo, my rental was canceled, called Customer Service which is anything but, was given a few cars that were available last-minute and upon choosing one of those was informed that my account had been suspended for a "no show" , argued my way to a refund but the suspension made it impossible to rent any of the cars offered. This rental was pre-paid yet I was still suspended , thank God Phoenix had one 24 hr. Counter open and I was able to rent a car from Alamo and make the funeral. Never again will I use this sub par company that wouldn't know Customer service if it bit them in the butt! They expect me to convince them that I shouldn't be suspended. I prefer to warn others of this joke of a company that I wouldn't do business with again regardless of how desperate the situation may be!”

Helpful Report

Posted 8 months ago

“Let me start by saying at the beginning. I absolutely love turo un tell it was time to return the car. Not only was I ripped off by tero but they also didn't explain to me that when I picked up the car from the airport that I'd be charged to exit . Also, when the host lied about me and where I picked up the car, they charged me a penalty for something that had nothing to do with me. So I tried to rent a car again through turo And to my amazement I couldn't rent it until I paid that fee so I paid the fee but guess what? 8 hours later, after trying and trying and trying I was not able to rent the car but they not only didn't rent me the car, but they took the money out of my account. Now when trying to get reimbursed. I can't even tell you how many ups and Downs. It's been since I've been told that I'm not going to receive my money for another 10 days. So not only do you steal my money? But you're going to give it back but in 10 days, so that leaves me screwed for anything else that I needed to do because they took not only one trip but 2 trips. So, you tell me if I did that to somebody, I would be. Jail how is it that they're allowed to do this to people and nothing happens.i could go on with all the bs I've Ben put through but really it's guns do nothing . So if I can make a negative 5 star I would . Saying I'm lieing when it's the host so disappointed so disappointed”

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Posted 8 months ago

“Turo was absolutely horrible. Their customer service does not work with you. Their policy is all over the place. They don’t help you if something goes wrong with the vehicle incident I was in Myrtle Beach and the check engine light came on in one of the vehicles I had rented through Turo I contact support to assist with it, and they said I could drop the car anywhere and they would put me in something new but they would not be able to let me drop it off at my pick up location and they refused to pay for a plane ticket or any other means of getting back home so I had to drive a vehicle that was unsafe for 8 hours highly do not recommend.”

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Posted 8 months ago

“I was charged a late return fee and not returning to the correct location in the Mass airport. The airport is one of the smallest airports in the country. The host can makeup fees too increase their income.”

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Posted 8 months ago

“1. Turo showed me the car pick up is from airport but I realize later that they provide shuttle to the place where car parked which is outside of airport. I waited for long time for shuttle 2. They asked me to pay parking fee when i picked the car and now they asking me to pay parking fee for dropping the car to their shuttle location- $70 usd together. I book cars using many other apps but they charge only if car is parked in airport. also they usually dont charge in and out but just once even if car parked in airport. Its two day i took car and parking they charged is almost the rent charge. Very disappointing.. me or neither anyone of my friends will be taking Turo.. also considering what other steps i can take here”

Helpful Report

Posted 9 months ago

“Vidas J is a total scam artist! DO NOT RENT FROM HIM. He submits false pictures in order to get money from violations! I’ve submitted my proof to turo and they decided not to charge me. He planted trash, and waited almost 3 days to report anything and tried to tell me I had an animal in the car when I did not. He messaged me saying there was significant brown dog hair but then the pics he posted had white dog hair, meanwhile I have a dog that has zero white on her and all brown so I messaged back I was sorry and that it must have came from my daughters blanket but my pics did not show dog hair and plus I would have never left hair on the seats. He managed to have me fined 150 for significant dog hair and all done after I left his review that he messaged me about non stop for 2 days. And as soon as I left it he did that charge so that I wouldn’t be able to leave the truth about him on a review. In the pics the clean was how I left it and the mess was what he posted 3 days later.”

Turo 1 star review on 5th September 2024

Helpful Report

Posted 9 months ago

“I used Turo quite a few times in the past. I didn't have any issues up until this past rental. I had an issue with the company that rented me the car. After a few calls and repeating myself over and over, I still have no answers. The several agents that I spoke to all promised me an immediate refund. The refund has not been honored yet. I am still waiting and it's been a week. None of the agents helped me completely. I spoke to an "investigator" who I have been trying to reach back. I have left several messages for her with no return call back. They closed my account unexpectedly as well with no rhyme or reason.”

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Posted 9 months ago

“tour don't care about host.”

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Posted 9 months ago

“I used Turo a few times and kept telling everyone how great Turo is and they should use them, but after my experience with customer service and them not helping or explaining why they closed my account I will never be using Turo again or tell my friends and family to use them. Instead of trying to help me resolve the problem they just said there was nothing they could do and they are not changing their mind. They kept asking why I want to use Turo so badly and for me to just use other car rentals. Well after today and not have them help me I will be using other rentals”

Helpful Report

Posted 9 months ago

“The customer service is horrible. The system glitched and overcharged me and they claim that the issue is on the customer if that happens. So be prepared that if the system messes up its your fault and you will have to cover whatever charges it gives you. The customer service gave me no help at all and refused to give me any sort of refund.”

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Posted 9 months ago

“Extremely Disappointing Experience I rented a car from Turo for a trip from Montreal to Quebec, and it turned into a nightmare on the very first day. The car broke down in the middle of our journey, leaving us stranded on the highway. It was so bad that the police had to come to our aid. Despite this major inconvenience and the safety risk we faced, Turo assured us they would reimburse us for the trouble. Unfortunately, they never followed through with their promise. This lack of responsibility and customer care is unacceptable. I would not recommend using Turo, as their lack of reliability and failure to honor their commitments made our experience extremely stressful and frustrating. Zero stars”

Turo 1 star review on 1st September 2024

Helpful Report

Posted 9 months ago

“This was my first time renting never hit anything got accused of putting a mark on a car told me I had to pay almost 1000 do to damages I will never rent with them again they scam you out of money”

Helpful Report

Posted 9 months ago

“This car rental company is very more expensive than the big car rentals. Cars are very old and prices are too high. Never going to rent the car from Turo.”

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Posted 9 months ago

“In a reservation, the user rented the car to sell or smoke marijuana. You did nothing and did not even answer the expenses that I claimed for cleaning and breaking a wheel with 5 nails. I need you to tell me if you are going to give me a solution, otherwise I will have to make a report to the police and also obviously leave the review of everything that happened on all platforms and make videos on tiktok and all networks showing what happened. The user is reported by me and the 3 people who rented from him before and you do nothing about it. IN ADDITION, you deleted the rating that I gave him.”

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Posted 9 months ago

“SCAM! Charged us for a Jeep for four days, gave us an address to pick it up. NO JEEP HERE!!! Guy says I’ll call you right back, then never does and sends us to voicemail every time we call!!! Left us stranded! DO NOT USE TURO!!!!!!!!! 540$ to sit in the heat and be stuck without a vehicle for the week!!!!”

Helpful Report

Posted 9 months ago

“I’m a host. I have a 10 o car. Tori was hacked me and stole my earnings. Thousands. They told me kick Rocks. FBI and police on the case. No hel what so ever. All they could say was Escalated. Asked to speak to manager. Can’t get to anyone but a blocking agent. Escalated 50 times. No help at all. 5 star host. They could care less.”

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Posted 9 months ago

“Used their service, car broke down, had to get a car ride back to where I got it (30 min there, 30 min back), and no compensation for the time lost on vacation. Use another service if possible.”

Helpful Report

Posted 9 months ago

“Turo is a scam. They take a processing fee of $150 if you pick any tier of their insurances and if there’s a claim being filed through them. Pavlo K from Sheepshead Bay BK falsified damages onto his car using my nighttime pics with shadows and lighting on my photos. He created superficial marks and a scratch onto his mini van to match the shadows. I went to look for his car as soon as he uploaded the damages, which was the next morning. I returned the car before 11 pm, he claimed damages 8 am. I searched for his car as soon as he uploaded his photos. I have a video of damages that aren’t on his car anymore. I told this to the Turo claims dept. Turo didn’t want to look at evidence after the date of return. Mind you, i dropped the car off at 6/7/24 @ 11 pm. He uploaded damages at 6/8 @ 8 am. I went to look for his mini van at 6/9 3:34 am… no damages as stated in these pics and a video. I will upload the pics and video on here. Turo is chasing after me incessantly and takes a supervisor two months to get back to me. They take a cut of the claims. I put the claim through my personal insurance and Progressive said it’s not valid bc there are no damages on his car according to my evidence via a HUMAN adjuster; therefore, they denied the claim on their end. Turo uses Snap Sheet as their adjuster which isn’t a real human. It’s a computerized system. Do not use Turo. Pavlo K is a five star host bc they won’t allow any negative reviews being posted. They took my review down from his page. I’ve been dealing with this until recently. Customer service representatives are not from this country. They outsource their calls. In addition, they do not read previous messages so you’ll need to repeat your issues over 20x, very disorganized.”

Helpful Report

Posted 9 months ago

Turo is rated 1.3 based on 1,001 reviews