Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,001 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Turo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst Experience Turo Rent a Car in Birmingham, UK Rent a Car in Birmingham, United Kingdowm (UK) Worst experience It was a worst experience as TURO Provided cars without road tax paid status and valid MOT status (illegal to drive/ it’s an offence to drive a vehicle on a public road in the UK without valid road tax). Those cars listed on TURO website are untaxed and MOT expired status. Customer care stationed outside UK worsen the situation. End result :- cancelled 3-days trip and lost all booked hotel/ activities ticket expenses.”

Helpful Report

Posted 9 months ago

“Turo is a garbage company. Was hosting for months. I had a minimum price and Turo kept going below that. I called and they didn't know why it was renting under my minimum. Happened multiple times. My vehicle was returned trashed almost everytime and I couldn't charge a cleaning fee. It was damaged often and when guests paid, turo took a cut. They took a large cut of all my money. Turo won't let you cancel rentals. I had to contact guests and tell them to cancel. My profits barely covered my car payments. Maintenance was out of pocket”

Helpful Report

Posted 9 months ago

“Absolutely horrible service from the hosts. Was a good idea in theory, but the hosts don’t show up, they usually give you a vehicle with tons of issues, and they completely ignore any attempts to contact them.”

Helpful Report

Posted 9 months ago

“They don't honour their insurance policies They don't assist clients when vehicles have problems”

Helpful Report

Posted 9 months ago

“Worst ever app seen It’s look like they take yours details for fraud”

Helpful Report

Posted 9 months ago

“The host cancelled a day before I was due to get the car.”

Helpful Report

Posted 9 months ago

“Rented twice from Turo and had three cancellations do not trust this style of car rental when you really need a vehicle.”

Helpful Report

Posted 9 months ago

“At first I like TURO because of a debit card renter it allowed only a $200 deposit and a quick yes rather than going through $500 deposit and other scrutiny for not having major credit card. That was short lived. Hosts who don’t have toll road passes and charge you $300 for $18 in tolls because they say they are late payments for the Host not paying it and the Host being so Ignorant that they don’t know they can call Toll roads and get it exempted right away back to almost original price. Additionally , if you ever need to extend your vehilce and it’s already rented it poses an issue. I had to take my kids to a hospital for poisionius slide bites and the host could care less … return my car he says… threatens to report the vehicle stolen … I say go ahead you idiot .., it’s not stolen … you didn’t allow me to extend and I communicated w them … second time TURO host threatens police on me and the BS toll charges , not to mention I have minor mechanical issues throughout different experiences which honestly was at the end of the day not as bad as all the other BS ! I’m done done w TURO and when you have a platform of morons running your business for you this is what happens … maybe I’m dumb for thinking otherwise… NOT WORTH IT !!!”

Helpful Report

Posted 9 months ago

“Honestly, if I could give 0 stars I would. **I HIGHLY RECOMMEND NOT USING TURO FOR YOUR CAR RENTAL NEEDS** this is very long and I apologize but I want to help someone out in the future. I recently took a trip to 🏖🏖Cocoa Beach, FLORIDA 🏖🏖 from July 31st till August 6th. The morning of August 1st around 10 a.m. our rental car started to over heat. We ended up pulling over to call Turo and to also let the owner of the vehicle know. As expected, they wanted us to wait an hour on the side of the road to have a tow truck come out to pick up to take back to the shop for mechanical inspection. We ended up waiting longer than an hour. My husband was going back and fourth with customer service to get a replacement rental as we live out of state and now had no way of transportation. This trip was for our honeymoon. We recently just married and decided that Turo was our best option to go with in Florida for our car rental needs. Boy was we wrong! After we contacted Turo the customer representative had transferred us over to the wrong department which was accidental aid or something like that. However, we was not in an accident we just simply had an over heating car and needed a replacement. I do not mean no disrespect but we could not understand the representative and did not catch his name. He was speaking English but it was not the best. He did try though. He asked us several questions about the vehicle and how we were in an accident. After both ends of frustration, we were told someone would be in touch within 15 minutes to further assist. An hour goes by and my husband calls Turo back. We were informed that our ticket for the tow pick up was canceled and the tow truck wasn’t coming. At this point we were both very heated and very much over the entire situation. We couldn’t drive anywhere as the car stayed on “H” and we didn’t want to cause further damage. (just for reference we had the car shut off the entire time to cool down to which that did nothing) At this time, we were told that we could wait on the tow truck again and they can take us back to our Airbnb. My husband quickly asked about a replacement as we still had 5 days left of our honeymoon and no way of transportation. We were then told we could catch an Uber to their nearest car rental which was 100 miles away and that there was no guarantee if they had a car at the location at that time. We had already been waiting on the tow truck for more than an hour and we did not want to travel 2 hours for a possible rental. My husband asked if there was a way they could bring a car to us as we had already wasted time on our trip dealing with this issue. Of course Turo said No but we could go through a 3rd party rental and be reimbursed for the time of us not using the car and also they would reimburse us for the 3rd party rental. All we had to do was send our receipts to the email that was given to us. We were closest to an Enterprise which was .5 mile down the road so we decided to go that route. It ended up costing us an additional 630.00 for the rental. $300.00 was a deposit and $330.00 was the actual price to rent. We had already initially paid 448.00$ for the car rental through Turo. So at this point we were out of pocket by $700.00+ for both car rentals (I’m not counting the deposit as we were to get that back once we turned in the enterprise car) Fast forward, we sent all receipts to Turo. We give them a call to let them know and all we were told was that “the higher ups will send us an email saying they received our receipts and will keep us posted on our reimbursement but you must wait 48 hours” We waited 48 hours, gave them a call. We were informed the email we sent our receipts to no longer worked. We must send a new picture to a new email and must wait 48 hours again. At this point we are very frustrated however we wait our allotted time. We call, and low and behold history repeats itself. So my husband demanded to speak to “the higher ups” but was told they never talk on the phone and on top of it never put in a request for us to get our reimbursement so it looked like we had the car longer than the 1.5 days. We were to only receive a reimbursement of 130.00$ due to the remaining time we supposedly had the car but we must wait 10 days. Here it is 19 days past the incident and we have not received anything back from Turo. We have continued to call 3-4 times a day and still receive the same answer over and over again. At this point we are counting our loss and feel like our time with Turo was a complete disaster. I apologize once again for this post being so long but wanted to share our story to help others in the future.”

Helpful Report

Posted 9 months ago

“Drive it like you stole it! This should be the company slogan. The insurance is terrible, the gap doesn't exist, they'll allow people to do thousands of damage to your vehicles, they allow people to Total your vehicles and leave you hanging with the gap, and users do not care about your vehicles at all”

Helpful Report

Posted 9 months ago

“THEY ARE ABSOLUTE SCAMMERS. They just charged us $1839 for 4 scratches on the car that were already there. Absolutely RIDICULOUS. NEVER EVER EVER USE THIS COMPANY.”

Helpful Report

Posted 9 months ago

“$100 a day for car renting at $35 a day is ridiculous. Turos fees are outrageous! And for s crappy car with paint chipping old car. Make it make sense”

Helpful Report

Posted 9 months ago

“Disaster. First car broke down on day 2. The replacement was a 10 year old beat up Prius. When I returned the car, there was some splashed asphalt on the side which I promptly paid $1500 to repair. I chose not to use my insurance. I thought all was settled but 6 weeks later, they came back saying they “found more damage” and now wanted $6800! The accounting of damages was absurd with claims of damages through the car. Of course, nothing documented in photos or identified upon review of the car at drop off. Total scam. Customer service was terrible through all my hassles, too. Hours on the phone. Stuck on the side of the road for hours in the heat with no water. There’s more but I need to let go and move on. Never again. I’d happily pay 10x the amount to avoid this insanity.”

Helpful Report

Posted 9 months ago

“Turo is a nightmare. My car was severely damaged, and after weeks of waiting, they offered a ridiculous amount for repairs. There customer service is also a joke. My car was towed to the shop for two weeks, and they only offered a fraction of the repair cost. Don't risk your car with them.”

Helpful Report

Posted 9 months ago

“Terrible. Paid 4 full days for the car, returned 3 days and a half back, was charged for almost another full days rent as penalty for late return by 1 hour on stipulated time. Sent them emails regarding this and zero reply. Would never use this useless company again, just stick with traditional rentals! Warning to all, don't bother with this company! Just use avis and others!”

Helpful Report

Posted 9 months ago

“Don’t jump to the bad hole . 👎”

Helpful Report

Posted 9 months ago

“STAY CLEAR FROM THIS COMPANY THE HOST THREATENED TO KILL US AND WAS NOTHING BUY ABUSIVE ALL BECAUSE I INFORMED HIM AN HOUR INTO OUR TRIP THAT HIS AC WASNT WORKING AND THE OIL LIGHT WAS ON HE BLAMED US FOR BREAKING IT”

Helpful Report

Posted 9 months ago

“Car caught a flat tire and roadside assistance was TERRIBLE. We were stuck on the side of the highway at night and the earliest they could get a tow was 8:30am; more than 10 hours later!!! Fortunately, another tow company came and helped us out, but Turo is refusing to reimburse even though we had the "Premier" Insurance plan. Customer service gave us the runaround until we left Hawaii!! Absolutely immoral behavior from Turo, and do not recommend using their services, as they would just leave you stranded.”

Helpful Report

Posted 9 months ago

“My host canceled the night of my trip, I had to scramble to find another car and couldn’t, they tried to give me different cars for higher price that I didn’t even want, I decided to take a refund that won’t be until 8 days, they really screwed this up for me, I rented a nice porche for a trip I worked hard for now one of the best parts of it is gone and I have to Uber my whole trip, they didn’t offer me a discount for inconveniencing me but tried to squeeze more money out of me and ultimately left me stranded, man I’m so mad I leave in the morning, I don’t even want to go now”

Helpful Report

Posted 9 months ago

“Seems as though no matter what you do it’s never 100% right and they charge you additional fees, even if they have to bold face lie. Do not use this service. RUN”

Helpful Report

Posted 9 months ago

Turo is rated 1.3 based on 1,001 reviews