UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,254 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,254 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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1353

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried twice to order groceries from them. First time they just cancelled with now explanation. Second time a delivery man showed up with nothing I had ordered,and then charged me when u sent him away. Even though u received nothing. Customer service was completely unavailable. NEVER order from UberEATS!!!”

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Posted 2 months ago

“Uber Eats delivered a duplicate order that I did not accept and charged me for the duplicate order. I advised them of what happened and requested a credit but they have refused to credit me for the duplicate order. Customer service responses have been worthless!”

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Posted 2 months ago

“Well I'm still waiting on dinner which keeps on getting delayed! At this rate it might be breakfast! First there was a delivery before which held it up. Called restaurant they said she just left...then another notice from uber, there's another delivery before mine so it's later again!”

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Posted 2 months ago

“I am always missing items from my order! Now they delivered to the wrong house … they took a picture to show it was delivered, but it wasn’t my house. I didn’t even report a couple bc I was too upset. I think you guys are preying on all the customers that don’t report it! Is this a scam??? How can my order be wrong every time?!?!”

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Posted 2 months ago

“I have had so many bad experiences dealing with Uber eats. If it's not cold food, it's customer service not wanting to give me my refund. I've had drivers not follow instructions. People sending there kids to deliver for them cause they don't want to hand me my food. Drivers setting in their cars not wanting to get out and hand me my food. Just lazy if you ask me. Just lazy. And someone needs to take over Uber eats cause it's getting worse the more I use it. Just ridiculous. Delivering cold food....Shame on them customer, restaurant employees, managers, Uber eats, corporate too. Shame on em all👎”

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Posted 2 months ago

“Had notification to say food delivered but it hadn't been. Phoned and got out through to the driver who said he was 10 minutes away, could I send him my address as he couldn't access it, I advised couldn't as the food was showing as delivered. He said he would call me back and get the address, he didn't. Submitted twice on Uber site food not delivered and heard nothing. Rubbish”

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Posted 2 months ago

“I will think twice before ordering on Uber Eats again. This is the second time this has happened! 😡 Every complaint isn't about a refund, but you should communicate customer complaints to the vendor. McDonald's sent me cold food, and all you said was "no refund." The vendor needs feedback! You can do better!!! #UberEats #CustomerService #FoodDelivery #Complaint #McDonald's #Problem”

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Posted 2 months ago

“Horrible customer service. Items were missing and upon multiple tries to contact them, there was always a generic chat bot answer saying we won't refund you. I had sent proof that there were missing items. Never got through to a human being to answer my request. Ordered thru paypal and revoked the payment throigh there. Won't order again.”

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Posted 2 months ago

“I Submitted an order,canceled within two minutes. The order was "already started" so they charged me as a fee the totality of the order. Customer service was a joke and cut off on me.”

UberEATS 1 star review on 1st March 2025

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Posted 2 months ago

“It was the first and last time. Never again. I ordered food for my grandchildren,, as I'm disabled.. it took 2 full hours to receive it. Panda is only 10 minutes from my home. Everything arrived cold. Awful experience considering the high cost. No way to complain, or contact makes it more difficult.”

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Posted 2 months ago

“Worst customer service ever.”

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Posted 2 months ago

“This is the second time I used uber eats and this is the second time the order was wrong and Uber eats will do nothing about it I paid them so they don’t care Worst company to deal with I will be using door dash for all orders going forward they take care of a person when the order is wrong”

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Posted 2 months ago

“My order from Hometown Pizza never arrived even after an hour. Restaurants number was unreachable. No presence online either. Ubereats refused to refund. We are left without food and no refund. Ubereats don't take any accountability either. Very frustrating and disappointed.”

Helpful Report

Posted 2 months ago

“**Issue: Uber Eats Payment Error and Account Restriction** I am writing to report an issue with my Uber Eats account, which has been preventing me from completing my orders. The issue began when I attempted to place an order and use my Uber Eats rewards for payment. Everything was going fine until I reached the final step, where the payment would not go through. Despite multiple attempts, I kept encountering an error at the payment stage. At the time, I was extremely hungry, and the frustration of not being able to complete my order was very disappointing. I immediately contacted customer support, hoping to get some assistance, but unfortunately, their response was far from helpful. The issue has been ongoing for the past three days, and no one has been able to resolve it. I was told that my account had been restricted due to certain terms and conditions, but there was no clear explanation or proper support provided to help me understand or rectify the situation. I tried reaching out to the technical team, but they never responded to my queries, leaving me feeling unheard and unsupported. This entire experience has been incredibly frustrating and has made me lose confidence in Uber Eats as a service. I am disappointed with the lack of proper support and resolution, and as a result, I would not recommend Uber Eats to my friends or anyone else.”

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Posted 2 months ago

“Didn’t pay me may payments and no one can solve my issue”

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Posted 2 months ago

“Terrible experience with uber eats, driver never arrived, no way to make contact. Absolutely awful customer experience have learnt our lesson and will never order again they don't deserve to make a profit I hope this sentiment is shared and makes a meaningful impact on their bottom line”

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Posted 2 months ago

“Totally scam customer service. They can see all the evidence of issues with an order and still refuse to refund. This has happened more than once for me with them. It's shocking that you're just screwed if the driver or restaurant messes up your order...”

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Posted 2 months ago

“My order never arrived I was waiting early, no show. Delivery drive failed to answer call. This was my first and last order 😡”

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Posted 2 months ago

“I placed an order way too early in the day when I meant to schedule later, i canceled it right away but because the restaurant had just accepted my ride they charged me a fee of 43 dollars to compensate the restaurant! They couldn’t even have started my order then and then refused to issue me a refund when that was the last of my money. Disgusting and a ripoff I will never use them again”

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Posted 2 months ago

“Terrible experience with Uber Eats – No food, no refund! My order was accidentally canceled by my child. Uber Eats gave no warning that I’d lose my money and offered no direct support. The restaurant didn’t receive payment and hadn’t even started preparing the food, yet Uber Eats kept the full amount. Customer service refuses to help. Complete scam – do not order from them!”

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Posted 2 months ago

UberEATS is rated 1.1 based on 9,254 reviews