UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

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1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Awful. Ordered at 5:30, still waiting at 6:30. Still waiting and starting to get impatient, need to sort their standards out!! Contacted place of order, and they had it ready to go. We paid priority delivery (SCAM) and so uber eats are the ones at fault.”

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Posted 7 months ago

“Nah 17€ for a big mac meal when mcd is 10 mn away thats crazy!!!!!!”

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Posted 7 months ago

“Food never arrived. Waited two hours and driver stole the food. Was told it would take a full 3-10 days for a refund and no extra compensation. Horrible customer service and will never order again.”

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Posted 7 months ago

“I ordered a baguette loaf and 2 broccoli cheddar soups from Panera Bread, I received only the baguette loaf and was charged 26.89 dollars. I get no assistance from Panera or Uber for their error. I would give significantly less than 1 star for U er eats. Would recommend using door dash or any other food delivery service.”

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Posted 7 months ago

“I have lots of charges that I didn't authorize. They are charging double i never get a refund from all of those charges i will just call my bank tomorrow. Ubereats are scam they are stealing money.”

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Posted 7 months ago

“I have placed many orders through Uber Eats, but the service is getting worse over time. Today, I ordered 10 grocery items through Uber Eats, and even after 1.5 hours, the order still hasn’t arrived. I contacted the delivery person, and she mentioned that Uber assigned her multiple orders at the same time. While I understand this may not be her fault, the overall experience is extremely disappointing. Uber does not seem to consider the urgency customers may have when placing orders. Additionally, I had an Uber One membership until about a month ago, and honestly, it does not provide the value it promises. On one occasion, my friend and I had the exact same items in our carts, yet I was charged more despite having Uber One. This makes the membership feel misleading and not worth it. Overall, Uber’s service quality has declined significantly, and it no longer feels reliable or useful. 👎🏻”

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Posted 7 months ago

“i work at a restaurant that uses uber eats as the delivery service. at 8:20pm i noticed there was an order still here that was supposed to be delivered at 7pm. the delivery drivers name is Lovepreet and he had marked the order as delivered despite never showing up to the restaurant. i called uber eats and was told there was nothing they can do because it was marked as delivered despite never being picked up. i asked if they had a phone number or address so someone from our restaurant could do the delivery as this will put a bad rep on our restaurant despite us having nothing to do with the delivery service. the person on the phone spoke to me like i was a child and claimed to not have a phone number or address. i am extremely disappointed and annoyed. and some person went without the food they had ordered due to the incompetency at uber eats. i also highly doubt they couldn’t find the phone number or address, the person was probably just being lazy.”

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Posted 7 months ago

“it was only midnight and me and my friends were drinking so obviously we didn’t go out and drive to get anything, we were like lets “doordash,” I went onto doordash and for some reason the taco bells were open but it wouldn’t let us place an order for taco bell, so I decided to try uber eats which I’ve never used in my life as a diehard doordash user, and it let me place and order for tacobell on ubereats, so this experience was much needed and so necessary and we’re so thankful for it!!!!”

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Posted 7 months ago

“Very upset I just started Uber eats and had a customer report me for an order I never picked up its ridiculous how is that my fault their Uber eats gps app had a glitch and rerouted where I could deliver to one customer not the other one. People fail to realize mistakes happen not always the driver fault we spent gas through all type of weather today give them what they want whoever did that to me on girard Ave in Philly owe me an apology it wasn't my fault making me look bad just starting i have a family to feed shame on you food was still at restaurant.”

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Posted 7 months ago

“If only I could give them minus 5! Order food on Uber Eats on Saturday 13/12/2025. My order never arrived. Driver was parked at the wrong location, he called to say he had arrived. I was tracking the App I could see he was not near my house, tried to give directions over the phone he then hung up and blocked me. Sent numerous texts, called several times. No response. As I continued to track the app he returned to the restaurant. Apparently on the app it shows that is where he delivered the food. I then contacted the restaurant he did not return the food. Uber Eats support was unhelpful and left me frustrated as I had to pay for food I never received and my family hungry. I was told by Uber Eats I’m not eligible for a refund as driver waited outside my house for 11 minutes? At which house because he never arrived? I am beyond disappointed by the rude service and lack of support. The driver’s lack of respect and stealing my food!!! It’s surprising that Uber Eats could not locate where the driver was moving as per App and the texts I sent regarding the location he was at when he claimed he was outside my house. Appalling”

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Posted 7 months ago

“Awful awful experience and customer service. Supervisor refused to give us any refund/compensation for our two hour wait to get our order. Food was cold and incorrect and they couldn’t care less. Never ordering from this horrible place again. DoorDash treats their customers with respect and is better all around.”

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Posted 7 months ago

“Food delivered almost 2 hours after it was prepared because they couldn't find a driver. When they finally found a driver they had him make multiple deliveries before ours, making our food get even colder. Then you can't get past their AI customer service chat to file an actual complaint. Will never use again!”

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Posted 7 months ago

“Delivery person has posted the pic of car instead of the food he delivered. I don’t see the food at lobby and I tried connecting Uber Eats support and the bot responded that am not eligible for refund. How is this my mistake . Please don’t use Uber Eats , complete waste of money”

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Posted 7 months ago

“Look at how qn Uber eats driver handle my order. No care in the world. Absolutely ridiculous the handling of this. Its so bad I cant even upload the jpeg on how bad it was. The worst service ever received.”

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Posted 7 months ago

“I have to agree with many of the comments below,this is some of the worst customer service I’ve ever experienced. I would never invest in Uber based on how this company operates. The way orders are handled makes it clear that Uber prioritizes efficiency for itself over customer satisfaction, and that’s not a sustainable model long-term. To be clear, this is not the driver’s fault. Delays happen because Uber directs drivers to make multiple stops instead of picking up from one location and delivering directly to a nearby destination. That operational decision is on Uber, not the drivers.”

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Posted 7 months ago

“We gotta stop funding uber. We as the people that give them money have to stop this nonsense. I’m going through a situation with them as we speak. There’s no driver in my area and i just want a refund to order something else. Maybe it’ll get delivered here faster. Idk but at least take care of the people that pay you. The customer.”

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Posted 7 months ago

“I was charged for my order and I never received it: He says he called. Picture shows it was in a car not at the door. I told him the receiver is sick. There's no Proof he dropped it there as we have checked as well I contacted the support team. But no response. Your website shows you provide 24/7 support so what's going on? Is this how you treat customers? I’m ready to sue because of the effect this had on a sick customer and lack of any accountability there of”

UberEATS 1 star review on 12th December 2025

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Posted 7 months ago

“Hands down the worst company ever!!! They delivered our order to the wrong house. I saw this, so I called the driver twice and never answered. Tried calling back a 3rd time and he blocked my number!!! Called them to resolve the issue and they kept deflecting the situation to another department. Then, the final department said i need to call the store for a refund.......mind you i was a business owner for 25 years and when one of my subcontractors screwed up, I took responsibility and resolved the solution and then recouped the losses from the sub. The woman I talked to said she doesn't have my payment information and that I needed to call the store. I called her out and said we use Uber all the time, you have about 7 of my cards on file. She tried telling me that Uber is not affiliated with Uber Eats!!🤣🤣🤣🤣 F this company. They're going to fail just like RedBox did.....and im going to make sure of it. Sell your stock now, if you're smart, because it's over!!!🖕🖕🖕”

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Posted 7 months ago

“Food was 45 minutes late, and cold. Not the restaurant's fault because they had it ready when promised. Driver went shopping at a store while "waiting" to pick up my order... When I asked for support, I was met with little resolution and no sympathy. Customer service is a thing of the past. Won't be using again.”

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Posted 7 months ago

“I used a $25 gift card given to me by my company, and they charged my entire credit card the full amount even though the receipt says they split the amount. WTAF?”

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Posted 7 months ago

UberEATS is rated 1.1 based on 10,877 reviews