UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,254 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 9,254 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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1353

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received the wrong order. Receipt had someone else's name. I ordered for a family of three totaling $60 and I received and order for $15. I immediately called the driver, who says she swapped my order-her fault-I'll make sure you get a refund. I have never had an issue getting a refund, so I take her word for it. I still submit information through the app, and the message I receive is that they will review the info and respond. I got an email saying the order does not qualify for a refund. Having to go through the bank to be reimbursed. Never again. Screw uber eats.”

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Posted 2 months ago

“Tip in app... Driver was supposed to hand off food at door & get code. They left it unattended in carport, no verification that it was even at the right location, or that we'd know it was there. Not the first time disappointed.”

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Posted 2 months ago

“this is the last order I’m doing with Uber eats. their drivers are horrible. I don’t know why DoorDash is so much better but might as well just use them. That’s stupid that you don’t get any money back if your food comes like melted or cold especially when it takes like an hour and a half for the food to even get to your house. an hour and a half is absurd timing”

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Posted 2 months ago

“Stay away worst serves ever”

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Posted 2 months ago

“Pretty sad..when your a new uber 1 eats customer, and delivery time keeps changing. They stated when I paid for it delivery time was 1:35..now it keeps changing, and it's 2:40. That means we waited almost 2 hours for our food. ABSOLUTELY ridiculous. Still haven't received our order. I spoke on chat with an agent..who offered no resolutions. I asked for customer service number..no response in chat. The guy was very unsympathetic without resolutions..kept repeating self. I'm not sitting up all night waiting for food to arrive. This will be our last order, and I'm canceling subscription. Don't recommend.”

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Posted 2 months ago

“Worst customer support ever. I had a 60% discount promotion because of a new membership. Somehow I couldn’t use it. I contacted customer support and they made me wait 3 days to tell me they disabled my discount without any reason!!! They say uber has a right to disable promotions. Then, why did you even give it in the first place??? Never gonna use uber anymore. We have lots of better options like DoorDash.”

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Posted 2 months ago

“Although I’ve been an uber eats One member for the second year in a row now. When something goes wrong, NO SUPPORT WHATSOEVER! Extremely disappointed, last ever uber one subscription. Can you imagine when we ordered burgers through uber eats, the beef smelled horrible, it has clearly gone off, and unfortunately we discovered that after our kids had some. So contacted uber eats help and support. The response was: There is nothing we can help you with this time! Then our kids were poorly the next day, so went in to report the health safety issue again, EXACTLY same response again: There is nothing we can help you with this time!!! And asked us to rate the restaurant and that’s all what has been offered. Extremely poor customer service and unsafe!”

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Posted 2 months ago

“Horrible customer service. The people disconnect you while you’re on hold, have extreme accents and speak so fast it’s like they’re not even trying to be understood by the customer. They kill you with exorbitant fees and don’t even really help you solve the problem. Awful and memebership is a total waste of money.”

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Posted 2 months ago

“PULLED PORK WAS MISSING! WILL NOT PAY FOR SOMETHING I DID NOT RECEIVE”

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Posted 2 months ago

“Abysmal service. Customer service is non existing and certainly AI generated responses copying and pasting a script”

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Posted 2 months ago

“I will never use Uber Eats again. They charged a $14 service fee which I did not see before placing the order. It was not included in the total before placed the order. Once I saw it I canceled the ordered and was charged the full amount any way. I ordered the same order with Door Dash instead.”

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Posted 2 months ago

“We ordered the food from osmows and never got delivered through UberEATS, when I checked with them, they said driver must have eaten the food and they will refund the money. What a shame Uber eats.”

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Posted 2 months ago

“The delivery person charge me the cash when he knew the order was paid with card. AND uber eats said THEY COULDN'T DO ANYTHING!!!!!!! HORRIBLE SERVICE”

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Posted 2 months ago

“I placed an order. Within 2 minutes I saw that the delivery address was NOT my home address but the last place they dropped me off 3 days ago. I immediately canceled yet was charged the full 17.99. I was robbed by Uber Eats. The address is NOT listed anywhere on my profile. Uber really just took my money.”

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Posted 2 months ago

“Uber eats rob you when you don't receive food I called the restaurant who advise they missed a item but Uber refuses to refund ..”

UberEATS 1 star review on 23rd February 2025

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Posted 2 months ago

“Worst customer service EVER! I will not use uber eats or uber due to the worst customer service experience I’ve ever received with multiple uber eats representatives. Three different chat reps said they couldn’t help me and abruptly ended chat. Finally got a person on the phone and they were not at all helpful.”

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Posted 2 months ago

“Bunch of scammers is all they are. A delivery driver stole my pizzas, no photo no nothing, parked around my house not moving not answering calls or texts. I was assured (photo attached), that I would get a refund plus a credit as it was very obvious he took my food and made no attempt to deliver or even speak to me, plus it was past the latest arrival. So I ordered the same pizzas once again, now the next day they are going back on what they said, so I spent $80 on two cold pizzas. Absolutely ridiculous business, incompetent, and I'll never ever give them my money ever again. Scammed trying to treat my family to pizza on a Friday night.”

UberEATS 1 star review on 22nd February 2025

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Posted 2 months ago

“I don't know who's worse. Doordash or uber eats”

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Posted 2 months ago

“I ordered food from a restaurant. 3 uber drivers went to pickup but cancelled my order to pickup. So i cancelled my order when third uber eats driver didn’t pickup my order. Later uber eats app charged me 29$ for nothing. I even called support system and they told me to call them in order to cancel the order because if i do by myself i am gonna get charged for that order cancellation which i found so stupid because i ordered and waited for almost one hour but didn’t get the food so i cancelled and got charged for nothing. This is ridiculous. I am very disappointed with uber eats customer service now.”

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Posted 2 months ago

“I get a food credit from my company to order dinner through ubereats and when i made an order i was charged from my personal card. Uber could not switch the payment method, even though i called them a minute after making the order. They told me i could update it after i pick up my order, but that didn’t work either. The payment was in processing for hours and my food credit from my employer expired. This problem was created out of nowhere and other apps can fix this without a problem. Will ask my employer to use a different food delivery platform.”

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Posted 2 months ago

UberEATS is rated 1.1 based on 9,254 reviews