UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,420 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,420 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“They charged me even though the restaurant called me and told me they were out of the items I ordered online...just pathetic. Never ever will again.”

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Posted 3 months ago

“Your representative needs to be fired. If I ask to talk to someone higher and they refuse me and hang up on me that’s a problem.”

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Posted 3 months ago

“Always gives me my food so late. I ordered chick fil a yesterday. It took an hour to get here when it’s a short drive, and kept adding so much time it’s ridiculous. The company does not disclose that they are picking up multiple orders, which makes you wait so long. I am NEVER using it again, and I would advise others to do the same. Other apps can do the same but better.”

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Posted 3 months ago

“Uber eats sucks. Even when you have UberOne you still get your food late. They have recently added another tier of service. It’s not worth it. Order from the store directly or go back to pick up.”

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Posted 3 months ago

“My friend and I had $45 worth of food and I left a $15 tip. So I had submit and he was like let's just go out instead. Literally I canceled in less than 30 seconds but they refused to reimburse $45. I would've take a credit or anything but they refused to make it right. I canceled my Uber one account and I'm encouraging the rest of my family and friends to do so as well”

UberEATS 1 star review on 7th September 2025

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Posted 3 months ago

“Using Uber Eats to grocery shop is a bad idea. The driver,nor the app indicate they're shopping for MULTIPLE customers at the same time. This leads to mixed items, longer than it should be wait times and is yet another aspect of UE deceptive business practices. I am personally done giving my hard earned money to a business that lies, misrepresents and misleads it's customers. I cannot wait for the ckass action lawsuit to go through for the things I speak of. Charging fees for things you misrepresent only benefits you and the drivers. DO NOT USE UBER EATS FOOD SERVICE”

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Posted 3 months ago

“Bei unserer Bestellung hat die Hälfte gefehlt. Wir haben sofort beim Restaurant angerufen. Die haben gesagt, dass der Lieferfahrer zu schnell war, sie aber nichts machen können und wir uns bei Uber Eats beschweren sollen. Dort habe ich 2 mal versucht anzurufen. Beide Male wurde einfach aufgelegt, ohne Antwort. Eine andere Beschwerdemöglichkeit gab es nicht. Daraufhin habe ich es Paypal gemeldet. Uber Eats behauptet jetzt, wir hätten alles bekommen und müssten alles zahlen. Nie wieder!”

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Posted 3 months ago

“Yeah I’m sorry 10 dollars doesn’t make up for one of your drivers stealing my food after and hour plus of waiting. That’s an absolute joke coming from a billion dollar company when I’ve been a long time customer and uber one member. There are competitors and you guys will be losing as stories like mine continue.”

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Posted 3 months ago

“I bought $50 worth of food from my local Italian restaurant only to find out that my order was canceled and I was never refunded. customer service and the restaurant refused to help me or refund me so now I will never be using your services again and I strongly advise not using this app and in any capacity. This app steals money from hardworking people.”

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Posted 3 months ago

“I scheduled an order and it showed my scheduled time was set up but when I went to place the order, it said it would arrive soon. I had to cancel it right away (even they confirmed I cancelled within 40 seconds of placing the order) as no one would be home to accept the order. They are refusing to refund me my $57!!! They’re trying to tell me the restaurant was all ready preparing my order…. Seriously within 40 seconds? Then after speaking to a manager at the restaurant, they confirmed that although I cancelled right away, uber did not cancel my order with them until much later. They had the food ready and waiting to be picked up and no one showed up. I called uber eats back and they still are blaming me. Everyone I chatted to and spoke to were not helpful and rude! They would end the chat on me as soon ad I would ask specific questions. Then my dad called because he also thought this was all BS and they says they’d get a supervisor to call and no one did. Worse company ever!!!!”

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Posted 3 months ago

“The worst app and service i have ever received. The app messed up the delivery address and replaced with the address of a restaurant i ordered from. I cancelled the order within 5 seconds when i saw the wrong delivery address. Uber eats charged full price and never refunded me anything. Not to mention how impossible it was to reach customer service. The worst by far”

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Posted 3 months ago

“This company charged me over $25 for cancelling when I mistakenly clicked submit but cancelled in less than 1 min.”

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Posted 3 months ago

“Our driver Don was involved in a minor traffic accident and still found the time to call and notify us he would be a few minutes late. Great customer service Don.👍”

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Posted 3 months ago

“The uber app alone is so horrible. Randomly sings you up for things you do not agree to and charges you. Then when you fix it and unsubscribe it STILL is charging you once a month and now it doesn’t it give me an option to unsubscribe so what I owe $10 a month to uber eats now forever”

UberEATS 1 star review on 6th September 2025

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Posted 3 months ago

“By far this is the worst service I have ever endured. I got a free Ubers eat when I got Instacart. Every single time that I have attempted Ubers eats and that's only been three times My items were missing, for example ordered five bags of chips for a party from Chipotle got two, ordered Wingstop never received the food they said they delivered it took a picture of someone's house a half a mile down the road. Uber eats then does not want to give your money back because God forbid they lose any money because people aren't delivering the items. Additionally I did put a stop to it through my bank. If you're going to provide a service then provide good customer care Don't ask for pictures 8 hours after someone had something delivered when they contacted you immediately and the items were missing. I will never use Uber eats again I've used doordash for years never had maybe one or two issues this Uber eats is horrible.”

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Posted 3 months ago

“Order had items missing but Uber refused to refund, so effectively Uber has stolen from me.”

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Posted 3 months ago

“Horrible morning my uber eats driver delivered to wrong house and the photo the driver took has proof they delivered to wrong house you can literally see wrong house number im told by customer support that it still shows in system delivered even if it’s delivered to someone else house that doesn’t make any sense. For me to use the photo as reference to find out where it was delivered???? I have kids at home. I thought I would get a we’re very sorry yes we’ll refund you but instead I get a we just took your money and you got no food UBER EATS SUCKSSSS”

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Posted 3 months ago

“This is not the first time I’ve had issues with your service. A few weeks ago, I ordered from Wingstop, and the driver delivered someone else’s order with another person’s name on it. I immediately called the driver to let him know it wasn’t mine. He apologized for the mistake and told me to contact customer service. However, he never allowed me to give him the passcode required to release my actual order. As a single mother of three, this was extremely difficult, especially since the incorrect order was only enough food for one person. I contacted customer service and was told my account now has a restriction because of repeated issues, even though those issues were caused by your drivers and not me. I’ve provided photos of the wrong orders on multiple occasions, but I was still left without a refund. That night, I had no money to reorder, and my children had to go to bed hungry. Today is my birthday, and I decided to give your service another chance because of the coupons offered through Instacart. I ordered food from Jollof Rice Restaurant, but I never received any notifications that my food was picked up or on its way. When I checked the app, it showed the order as “completed.” I went outside, but there was nothing at my door. I called customer service again, and once more, I was told it had to be sent to the “investigation team.” I explained that I never received my food, and the driver never contacted me to provide the UberEats-issued passcode. Yet again, I was denied a refund. My children and I were left without food on my birthday. At this point, it feels like I am being punished for trusting a company that repeatedly fails its customers. This is not just negligence,it shows a lack of care and concern for the people relying on your service.”

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Posted 3 months ago

“I ordered food and was charged for my order. Then I looked at by bank account and my order history and someone used my card information to order themselves food for $40 they took what I had left in my bank account and who knows if I will get my money back. Almost tempted to file a police report”

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Posted 3 months ago

“That’s crazy how ubereat charges customers for the order just submitted and cancelled at the same moment because I forgot to add something to my order I will never use ubereat again or my family they charge too much fees and they still take my money if I cancel the order very upset”

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Posted 3 months ago

UberEATS is rated 1.1 based on 10,420 reviews