UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,563 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Horrible! Restaurants that fill orders wrong or are just horrendous refer you to UberEats which is impossibly to get a hold of. No longer will be using my them for any delivery, including the restaurants themselves.”

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Posted 3 months ago

“RIPPED ME OFF FOR £31 FOR GOODS I DIDN'T RECEIVE!!!”

UberEATS 1 star review on 1st October 2025

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Posted 3 months ago

“My meal arrived missing an item. There isn’t a person u can speak to so I immediately reported it through my order. They responded next day and told me to follow up with restaurant. I didn’t pay restaurant, I paid uber eats and told them to reimburse the $4 item. They wanted a picture so I sent them a pic of bill and empty containers.. can’t send a pic of an item that never arrived. They reimbursed me $2 and closed the ticket saying it was resolved. I opened another ticket and said not resolved cuz u didn’t reimburse the amount u took for an item u did not deliver. They said sorry more than 48 hours can’t help u. I tried again and same response. Completely unethical, stay away. Taking money for things u don’t deliver is fraud.”

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Posted 3 months ago

“Horrible service and horrible customer service”

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Posted 3 months ago

“Terrible service. Promises a certain time then doesn’t deliver. Won’t reimburse me for my order”

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Posted 3 months ago

“Very bad experience. The only time I ordered because I am sick the delivery guy was changed, he never answered the message and never delivered Will not use the service again”

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Posted 3 months ago

“This app is really bad i order this food there is not arrive my food and they can charge me they have no refund my money👎”

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Posted 3 months ago

“We ordered AT the restaurant and made a mistake. Restaurant told us to cancel and reorder, so we did. It was a 2-for-1 offer on Ubereats, or we would have just ordered from the restaurant. Uber eats double charged us. They had terrible, terrible customer service when we contacted them and couldn’t give me any advice, solutions, anything.”

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Posted 3 months ago

“We did not get our 2 orders of food so we wrote to uber eats , they said we would be refunded but they refunded us less then half our money, thieves!!!!”

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Posted 3 months ago

“I waited for an hour for the restaurant to close and not get my food. Absolutely horrible customer service. If they have no way to deliver your food they should tell you in advance.”

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Posted 3 months ago

“I have deleted the app it's not worth it I never got my food for the past three orders”

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Posted 3 months ago

“Terrible company”

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Posted 3 months ago

“Ridiculous I had to wait 1 hour when the restaurant I ordered from was a 10 minute drive because the driver had to deliver downtown when my house was closer…..”

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Posted 3 months ago

“They just dont care anymore.. i payed for uber one.. and they charged me delivery because i bought uber one « in another country that i ordered from ».. i didnt leave my country for 4 months.. how is this possible.. and they just wont help me with it.. F SCAMMERS”

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Posted 3 months ago

“My food was not delivered and they refused to give me a refund. I will be using Door Dash from now on.”

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Posted 3 months ago

“Have been using Uber eats for a while now and it seems that no one can get my address right despite instructions being provided to them. It’s easy if they follow instructions. Maybe I will try Doordash and see if I get a better service.”

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Posted 3 months ago

“I always get it so much later then the time it says and because of that it’s always so bad”

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Posted 3 months ago

“Terrible service! Will not let you cancel a order that went over a hours to receive, when it was advertised as under 30 minutes to deliver at the time of purchase!”

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Posted 3 months ago

“I ordered a simple pizza with a buy on get 1 free.....almost 2 hours after the order, they canceled..thank God”

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Posted 3 months ago

“The worst app!!! They pick up orders that the drivers can not deliver even if you add in notes or any information, THEN they still want to charge full price for a meal they refuse to deliver!!! FREAKING INSANE. This app is AWFUL!! Do not use them! And their customer service is terrible!”

Helpful Report

Posted 3 months ago

UberEATS is rated 1.1 based on 10,563 reviews