UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Horrible customer service. My delivery address was changed to another restaurant, which i didn't change. Delivery driver tried to deliver my food order to an Olive Garden, canceled my order, and didn't respond to my phone call. They won't refund me for their mistake.”

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Posted 7 months ago

“The worst customer service ever. Rather than offering any solution to a refund, which the restaurant admitted was their mistake, Aarti just ended the chat. Stick with Skip the Dishes in Canada!”

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Posted 7 months ago

“This company is just out to steal your money, they promised me a promotion, and then once I saw they were billing me full price I canceled the order they still billed me, they refuse to refund me even though the restaurant didn’t make my food, I don’t have an option to get the food that I paid for either. Not impressed for now on any company that is using this app I’ll go outta my way not to eat there or shop there . Never again will I use this service. They should not be allowed to do business in Canada. Future class action could be in the works…..”

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Posted 7 months ago

“Everything, wrong order, unable to refund my full amount of money! They refunded the amount of the order but refused to credit my card for the tip I had already paid! They offered to put the amount of the tip in their uber cash! I’m done with this guys… it’s like the 10th time they mess things up! So I don’t want to use their services in the future. I want my card to be credited not their uber cash! It’s wrong not to offer customers the option to reverse the transaction if things go wrong because they didn’t pay attention.”

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Posted 7 months ago

“The worst customer service ever! They don't even TRY to help loyal customers that give them living! They cruelly disconnect you!”

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Posted 7 months ago

“Well I enjoyed this beauty delivery, this service did not allow me to order exactly what I wanted. I ordered from Chipotle which as we know tops burritos with guacamole. I had to pay over $4 for exactly the amount that should have been on my burrito for free. I can order from GrubHub and doordash and I get guacamole on my burrito but Uber eats does not offer that option. Why continue to order from them? What does that say”

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Posted 7 months ago

“Miscommunicating AI bots and unsafe drivers make for the worst experience. Better off walking and doing it yourself.”

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Posted 7 months ago

“TERRIBLE NEVER AGAIN DONT ORDER FROM HERE EVER. WORST SERVICE OUT THERE. Was not clear about where to put your address details or phone number. Driver took a photo of out food on the street and proceeded to take it away and drive off. No food recieved. Unable to get a refund, apparently we are not elligal. The driver is called Damian reg. RV58 WZT. Absolute thief. Never use this driver or thus company for that matter. Absolute scam. Horrible service. Should shut down”

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Posted 7 months ago

“Their driver refused to follow the directions that were given to her. She sat at the address that was given and I made it perfectly clear. That’s not exactly where I was. It’s a big property. It’s a Race track. I’m on the backside to go to a certain security shack she refused. She ended up being able to keep my $28 meal and I was left with nothing. the restaurant said that they would have no problem refunding the $28 but Uber says they won’t give it to me because the meal was already made but speaking to the source that made the food said they would credit it so I’m no longer using Uber”

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Posted 7 months ago

“The worst customer service ever!!”

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Posted 7 months ago

“Terrible company, very hard to reach if you have an issue with your order. The delivery time on my order kept getting extended so I canceled through the app. I was charged a $20 cancellation fee and was not reimbursed. The order was originally scheduled to arrive in 45 minutes after an hour and 25 minutes of waiting it still had not arrived”

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Posted 7 months ago

“Worst service out there, food arrives cold and they could care less. Will never use again!”

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Posted 7 months ago

“Great and on time”

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Posted 7 months ago

“Always have cold food never get warm or hot-!!! how can they get away with this when complaining they said there’s nothing they can do so what a waste of 40£ just eat is better. Your better off paying more and getting your food hot off just eat if you use the mc d’s app it will be uber who delivers it”

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Posted 7 months ago

“Absolutely rubbish on every level Concept great, reality is shockingly bad”

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Posted 7 months ago

“Just had a meal stolen by the driver, along with the tip. Went to support and "Twinkle Saini" was the person that I got. Needless to say, nothing got done and I now have "UberEats credits" that cannot be used anywhere, no food, and someone named ROBERT just got $10 FOR STEALING FOOD! THIS COMPANY IS FLOODED WITH INCOMPETENT PEOPLE! DO NOT USE IT! EVER!”

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Posted 7 months ago

“I would leave a No star review if could! First time we have tried a food delivery, we decided on uber eats. Worst thing could of done! The "delivery" was at least 20 minutes longer than we were told ( which was fine... things happen and we understand we are receiving the food without going to pick up) But the food Never showed up!!! we put a refund request in which uber refunded (Great) But They have Still charged the cc for the drivers tip!!!! There is No way that we should have to pay someone for something we Never received!!! Why Uber eats thinks that it is okay to still charge cc when the driver did not do their job! No way should they be paid for not doing the job they are hired for!! Will never use again! Highly doubt that uber eats cares about the overcharging for non performance...... But will let people know that even though you will not receive the food that you pay for, But it will Still cost you Some money even though you Never received the food you ordered! People should Not receive money for non performance!”

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Posted 7 months ago

“If I could give them 0 stars, I would. After being an active member even prior to Uber One. Uber Eats denied a refund when my order was 2 hours delayed, and pass their own allowed time for delivery. They credited $11 in uber cash on a $57 order. 1. store delayed the order, 2. for over an hour I watched on the app their driver missing every turn making a 20 minute drive into an over an hour trip. I cancelled my uber one membership, not using again. Cudos to their "help" when I asked to speak to a supervisor their rep kept spamming the same scripted message and ended the chat. App also uninstalled.”

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Posted 7 months ago

“I’m sure this is fraud!! They tell you a near delivery time …. Then you pay…. Then they don’t find a driver…. So your food sits in the restaurant for an hour… then when you eventually get your food it has to go straight in the bin as it would be dangerous to eat it! Uber Eats are the worst delivery company I have ever dealt with… Their customer services are the most inept I have ever dealt with. Uber Eats do an incredible disservice to the restaurants that they deal with… And I don’t think they care about the damage they’re doing to restaurants.”

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Posted 7 months ago

“Driver admitted he tried to deliver to the wrong house, kept the food, and refused to bring it to the correct address. Customer service is terrible and refuses to see the problem with this. Will never be using them again”

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Posted 7 months ago

UberEATS is rated 1.1 based on 10,877 reviews