UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,419 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pizza and when it arrived it was all squashed into the side of its box. No refund offered and told it was acceptable.”

UberEATS 1 star review on 13th September 2025

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Posted 2 months ago

“Do yourself a favour go look up the restaurant you want to order from and compare their posted prices to the uber eats prices you’ll be surprised. Ripping people off for cold and late food.”

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Posted 2 months ago

“This is by far the WORST app I have ever used and the most disgraceful customer service I have ever experienced. My very first order in Portugal was left outside the building without a call, then stolen — and your response is to tell me I won’t be compensated? What kind of pathetic joke is this? I will escalate this directly to the Director on LinkedIn and expose this shame publicly. An absolute disgrace — rude, careless, and a humiliating image for tourism.”

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Posted 2 months ago

“The bottom of the bag ripped open in the drivers car as he went to pick up my order to hand it to me. I only got an empty ripped bag and no food or drinks as it was poorly packed by the store. Uber eats refused to refund the cost of my order or offer any assistance. I sent a pic of the only thing the driver gave me, which was the wet soggy ripped bag and still nothing from the company. The rep was named Khris and he ended my chat and said there were no pictures but they were all attached to the initial complaint”

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Posted 2 months ago

“Appalling Service from Uber Eats & Waitrose Raynes Park Absolutely shocking experience with both Uber Eats and Waitrose Raynes Park. First, Waitrose forgot to put half of my items in the delivery. They admitted fault and pushed me off to Uber Eats. Uber Eats customer service has been silent for 3 weeks — no refund, no follow-up, nothing. And just when I thought it couldn’t get worse, today my water delivery was cancelled with no explanation. Yet again, no refund issued. Same story, same incompetence, and zero accountability. This is beyond frustrating — it’s daylight robbery. Waitrose Raynes Park clearly can’t handle basic customer service, and Uber Eats is just as bad, leaving customers chasing refunds for weeks. Avoid Uber Eats and Waitrose Raynes Park at all costs unless you want your money taken, your orders cancelled, and absolutely no support when things go wrong.”

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Posted 2 months ago

“Zero stars for lukewarm, inedible food - and refused a refund. If I could give zero stars, I would. I paid £16 for food from Burger King. From the time it left the restaurant, it took 40 mins to arrive as the driver had other stops on the way. When it eventually arrived it was squashed, stone cold, and inedible..the milkshake was melted and Luke warm. I complained and was offered an insulting £2.55 credit to my account. Even when escalating the complaint I was told they would not refund me. They accept zero responsibility and Burger King will do nothing as they blame Uber Eats. This is shocking. You make enough money to refund customers who didn't get what they paid for. I paid did hot, fast food. I got a slow delivery of cold, inedible food. Oh, and the halloumi fries were crushed and disgusting.”

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Posted 2 months ago

“Horrendous customer service. The app changed my location without notifying me after the payment was processed, and went to a different city borough all together. Said they couldn't process a refund, even though I never got my items due to them screwing up my order”

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Posted 2 months ago

“I placed an order through Uber Eats for $29.20. After placing the order, I noticed it was going to the wrong address. As soon as I realized the problem, I called customer service for assistance. The representative said he would help but then hung up on me. When I called back and asked if he was the same person I had just spoken with, he put me on hold for seven minutes and never came back to the phone. I then reached out to support again and explained that I was unable to change the address, but I could cancel the order for a $15 fee. The representative informed me that I would not be issued a refund and that I couldn't get my food. He suggested that I should have reached out to them sooner to cancel the order or change the address. I explained that I had already tried to get this resolved quickly, but the first representative hung up on me and the second one put me on hold without ever returning. Now, instead of charging me $15 for canceling, they have kept my full payment of $29.20. Frustrated doesn't begin to describe how devastated I feel. As a senior citizen who isn't very computer savvy, I feel taken advantage of in this situation. I hope you're proud of how your customer service handled this.ull payment of $29.20. Frustrated doesn't begin to describe how devastated I feel. As a senior citizen who isn't very computer savvy, I feel taken advantage of in this situation. I hope you're proud of how your customer service handled this.”

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Posted 2 months ago

“Boycott this company. Deleted my account.”

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Posted 2 months ago

“Not a single dollar lost, everything was returned perfectly.”

UberEATS 1 star review on 12th September 2025

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Posted 2 months ago

“Because of Uber Eats I also stopped using Instacart. Right about the beginning of the summer I started getting lousy service from Uber Eats via the Instacart App. U.E. was delivering my food cold, also they had problems with getting drivers at night to deliver. A couple of nights maybe more, I waited well over an hour and I KNOW my food had already been cooked. One night the driver by app said my food was delivered, it hasn't been and when I tried calling he laughed when I asked where he delivered it? He said every apartment number, otherwords, he kept food. I also received food one nite, late and when the drivered delivered it, the food was not only cold, it was the wrong order. I called the help line who was about as helpful as a fart in the wind. They were rude, called me a liar and hung up on me. After any unresolved problems, I said no thanks and removed the apps. I wish I could give them a zero.”

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Posted 2 months ago

“i cannot emphasize enough...DO NOT USE UBER EATS> THEY CANCELLED ORDER WITH NO EXPLANATION> NEVER NEVER NEVER AGAIN> SHOVE IT UBER!!!!”

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Posted 3 months ago

“My order was never delivered and the customer service was awful. They continued to tell me it was delivered according to their system. I have a camera at the door and no one came to the door and their was no delivery.”

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Posted 3 months ago

“I have repeatedly put my displeasure about the wrong. Your app continue to not resolve the issue. I will never use business again in addition I spread your bad business”

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Posted 3 months ago

“Customer service is the worst They expect for you to wait all day to deliver your food and if your break is over or you have to leave you either don’t get your food or have to pay for the cancellation! I need to find another app.”

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Posted 3 months ago

“Scammers !! I ordered food with buy one get one free offer. Uber eats charged me for both items. I called customer care but did not get my money back. They are running scam business on the name of offers. Do not recommend anyone to use this.”

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Posted 3 months ago

“This week my order was delivered down the street. I eventually found it after going house to house - I contacted support before finding it and was told it was my fault and that it was delivered. I asked for photo proof and did not receive it. The person I was speaking to continued to close the chat saying it was my fault. I’m lucky I at least found my food. A few days later I was charged twice for the same order and was told because the restaurant accepted the orders there was nothing they would do for me. Too many issues over the years with very terrible customer service. I deleted my uber one / and the app and took my card off file.”

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Posted 3 months ago

“Uber eats stinks. Something in your order is completely missing altogether forgotten altogether and you take a photo when you send it to them and they say we’re sorry your order is not eligible for refund. I will never use this app again. It’s horrible. Be warned. use the app if you like being screwed.”

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Posted 3 months ago

“I ordered a buy one get one free order through Uber Eats and did not receive the extra item. I.contacted Uber Eats to have the item replaced and instead received a credit for less than half of the original purchase . In order to use this credit I would have to pay additional delivery fees. They can keep their pittance of a credit and I will take mu business elsewhere. Good financial move Uber Eats to lose all of my potential future business over $5.00. If you are considering ordering.fron Uber Eats caveat emptor.”

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Posted 3 months ago

“Worst customer service EVER!!!! Accidentally pushed place order button, cancelled less than a minute later and was CHARGED!!! If you are lucky enough to get an agent, they don't even speak English. Liars and thieves!! Watch your wallet”

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Posted 3 months ago

UberEATS is rated 1.1 based on 10,419 reviews