UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,504 Reviews

1 %

of reviewers recommend UberEATS

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1.1

Based on 9,504 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 18th June 2025

Anonymous

1405

Anonymous

Anonymous // 01/01/2019

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“I got a meal that was contaminated. A feather cooked into the food. Due to fear of further unseen contaminations I could not eat any of the food I asked for a refund with picture proof and they refunded me $5 on my $30 order In the order there were only 2 things when I asked for a full refund they said that is not their policy. So I wasted in the end $25 on inedible food. I will be disputing the charge with my bank next.”

UberEATS 1 star review on 18th April 2025

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Posted 2 months ago

“The absolute worst customer service experience I have ever received. They just tell me to go to another link to request help then close my chat, ignoring my responses. I’ve asked for an email to complain and I just get ignored. For such a large company it is absolutely disgusting behaviour. I have been shopping and seeing that grocery shops have discounts on items available but when I put them in my basket it is full price and no one will help. This is a review for the company and customer service not the drivers.”

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Posted 2 months ago

“Uber did not honor advertised discounts and special offers. They delivered to the wrong address last time and refused replacement or refund.”

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Posted 2 months ago

“Delivery driver never picked up food. After almost two hours I attempted to cancel my order and was charged. Called customer service and was told by someone talking very fast with a heavy accent I’m out of luck. I will NEVER USE UBER AGAIN.”

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Posted 2 months ago

“Garbage Experience. Don’t Waste Your Money. Uber Eats let me place an order from a store that was already closed — then charged me for it anyway. I showed up to pick it up, and the staff told me they were closed and nothing was going to be made. They literally told me to cancel the order. I followed their instructions, did everything right — and Uber still kept my money. Their support team sent a lazy copy-paste response saying the order was “accepted” so there’s nothing they can do. No refund. No credit. Just a total waste of time and money. This app is a joke. If you want to gamble with your money and get punished for their system errors, go ahead and use Uber Eats. Otherwise, save yourself the headache and go with literally anyone else.”

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Posted 2 months ago

“Never got my order they decided to eat it them selfs. Never will order though here again”

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Posted 2 months ago

“Uber Eats are thrives, don’t give access to our credit cards. They steal our money and doesn’t return”

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Posted 2 months ago

“Food delayed then never came. Customer service was rude and useless.”

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Posted 2 months ago

“Everything every time. The “customer service” is a form of torture that provides no resolution by phone and by chat”

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Posted 2 months ago

“We ordered tonight and the driver put that it was delivered when it wasn’t. We tried calling the driver twice and so did customer service and it just went to voicemail. We did receive a refund though.”

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Posted 2 months ago

“I cancelled an order within 30 seconds and got charged 67$ and was told there was nothing they could do to refund it. Terrible service and will never use again.”

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Posted 2 months ago

“I ordered food and never received the order. I was still charged for the food and Uber eats refused to help me with this inconvenience.”

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Posted 2 months ago

“Terrible terrible terrible. Do not ever use.”

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Posted 2 months ago

“This is outrageous. My first Uber Eats order, and i never received it. Not only did the delivery person not ring the bell or contact me in any way, they made a outdoors photo as "proof" of my order taken at a totally different, unknown address - it is clearly NOT my house. And because of that photo, Uber eats did not give me a refund either. So, not only did i stay hungry - i payed for nothing – AND did never get a way to contact the driver, either. NEVER AGAIN! Do yourself a favor - stay away from them, there are far better delivery options with actual customer service.”

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Posted 2 months ago

“I placed an order on Saturday paid $23 for the order. Had an issue with the order items did not come. Neither instructions were not followed I emailed this Uber eats three times got no reply but I’m not gonna pay for it. I’m just gonna stop payment on my credit card. This is insane.”

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Posted 2 months ago

“My delivery driver sent me an unacceptable sexual message. Then proceeded to stand by my door like a stalker. Took a photo of my food in front of you my door, then took the order with him. Uber Eats customer service is terrible. I can’t get any help nor have I got my money back.”

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Posted 2 months ago

“ordered steak ‘n shake and my driver was not careful with our food at all, and when i took my shake out of the drink carrier it exploded everywhere. apparently the picture i took of the mess on the floor was not good enough but i couldn’t take another since i had already cleaned it up. never got my refund”

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Posted 2 months ago

“Save it time now that I've ordered and my whole order. Is not there now? I have no dinner.”

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Posted 2 months ago

“I ordered 5 tacos from S2 Express Grill they were buy 1 get 1 free so I should have received 10 tacos. When my order was delivered by a young man who couldn't even speak english. The plastic bag had a tight knot in it and when I opened it I only had 4 tacos in my bag. I will not be ordering again can even trust that my food would be ok!! Terrible!!!!”

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Posted 2 months ago

“I ordered a food delivery and when it arrived there were items missing. Contacted Uber twice and both times they have refused outright to either provide the missing items or refund me for them. Spoke with the restaurant themselves and they advise me that I have to speak to Uber so I tried again with the same result. In the real world this is called theft as I don't have the items but they have my money! Disgusting”

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Posted 2 months ago

UberEATS is rated 1.1 based on 9,504 reviews