UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,945 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,945 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why is uber eats still in bussiness with all these complaints I ordered 2 meals from McDonald's Penrith supposed to deliver at 4.36pm found food on door step at 5.10pm no door bell rang and no door nocked onfood was stone cold and damp rang McDonald's up nothing they could do had to ring uber up so did and got no help and was told it's not in there policy to have to nock on door or ring door bell so I rang McDonald's back up and the manager couldn't believe it he was going to ring uber up .McDonald's did replace my meals but I had to pick them up”

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Posted 8 months ago

“Trustpilot reviews Review of UberEATS Your review is pending.Read more DanaW 0 reviews US Rated 1 out of 5 stars Uber eats charged my Credit Card…uber eats takes advantage of people Who rely on EBT! Uber eats charged my Credit Card instead of SNAP leaving us without funds to pay utilities. No apologies...no resolution. You cannot contact customer service - numbers found online are no longer functional - leaving you to file a complaint via their APP....which is useless! Ubereats are crooks...bottom feeders who prey on the disabled who rely on a fixed income! SHAMEFUL!”

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Posted 8 months ago

“Order a meal for pick up. Restaurant accepted the order and when I arrived said oh we are out of what you ordered. I asked them to cancel it so I wouldn’t be charged they said they couldn’t. Had to wait online 30 minutes to get Uber to address the issue.”

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Posted 8 months ago

“Very disappointing experience with Uber Eats and Kaspa’s (Eltham branch). An order was never delivered but marked as completed by the driver. Despite multiple attempts to resolve this, Uber Eats refused a refund, claiming the driver followed their policy. Kaspa’s did not properly intervene or take responsibility. £32 lost, no food, no accountability. Please think twice before ordering.”

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Posted 8 months ago

“The driver never arrived and they ask for a tip even before the food is delivered. I did give a tip on food that never arrived. I couldn't communicate with my driver because she didn't speak English. And my roommate had that same exact issue. Never using that service again unless I learn Spanish”

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Posted 8 months ago

“Trash as hell. Always late no flippin person to talk to either. Trash experience”

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Posted 8 months ago

“I found a few things out recently. 1. they alter delivery times to justify your food "not being late" 2. they don't auto include promotions that you meet requirements to and its very difficult/impossible to do it after purchase if you realize its not added. 3. there app is hard to navigate and address issues with orders after its placed and make every action extremely difficult, that comes to altering orders, cancelling, including, viewing receipt, it feel as if they purposely made it difficult for patrons. 4.. there customer service department seems to also purposely puts long wait times to detour you from staying on the chatbot. and if you do get connected after a while, supposedly they're "not responsible for food temperatures" as a sole delivery service, thats interested. Like enjoy your cold for or melted ice cream LOL, and from my last convo, quality doesn't matter to them either. 4. the customer care services are absolutely horrible. every time I order something from Uber Eats, it comes typically 20 min past original delivery time, but now ive realized they can keep extending your wait time, essentially removing your ability to complain for being late and they can say it was "on time". The food has been cold countless times and I have put up with it. But recently the drink spilled a bit and sagged up the bottom of the bag, causing food to not be of quality and making it cold. I sent photos in the chatbot that supposedly after 20 min of waiting, loses the photo and you need to re submit to the agent unless they don't count it. I literally sent them a soggy taco and the brown bag soaked and they only refunded the taco and tried saying they don't have responsibility of their service they provide. they signed off without resolving multiple times, mid conversation. they're just not a good company. they're about money but not service. After all this I finally demanded full refund or I will not be using Uber Eats being that there's a bunch other alternatives. They refused and logged off. I made my oath. sticking to it.”

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Posted 8 months ago

“I realize any order that’s between $80-$120 usually the Uber eats driver just drives around with your food or it takes forever to pick the food up so the food you get is food poisoning. And then when you try to talk to a real life person with a heartbeat you get an AI generated response and 30 minutes of trying to get a human being and then once you get the human being, you almost can never get a refund And it’s basically your fault because you used Uber eats and trusted them to deliver your food for you.”

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Posted 8 months ago

“I keep getting missing items from multiple orders. Uber Eats don't want to hear it or do anything about it. They are not a trustworthy company.”

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Posted 8 months ago

“This evening ordered a Meal from Mak Halal in Nottingham. I wiated at door for delivery then recieved a photograph saying enjoy your food. It had not been delivered. The pin highlighted driver was nowhere near my home. The photograph was of the driver walking in the dark. When i tried to call driver no connection allowed, tried calling Mak Halal no one answered. Then attempted to contact uber eats to get an AI response. Saying driver attempted to contact. already taken photos to show no phone call attempt was made by the driver. So out of pocket and without a meal. and from past experiences refunds rarely actually get processed”

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Posted 8 months ago

“This has been the second time ordering food so I can eat at work. Both of those times I have not been given my food. I PUT IN THE RIGHT ADDRESS… this is unacceptable. There should be no reason why my order says it has been delivered when I haven’t even received it. Waste of time and waste on money, and refunds take 3-10 business days???? And now when you call for support the voicemail says that you’re no longer taking calls are you serious??? Get it together.”

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Posted 8 months ago

“I must say finally had a compitant driver !!!! Ottavio delivered my food on time and it was hot !!!! Thank you Ottavio !!!”

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Posted 8 months ago

“The fact that I can't contact anybody at Uber Eats to complain or discuss my account is ridiculous. You can't even chat online to a person. My order tonight to La Brasa went to 2 different drivers, arrived about 30 minutes late and was cold. When my yearly subscription is almost over I am going to cancel them.”

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Posted 8 months ago

“Charged me over 50% of a cancelled order as a “penalty” eve though it was cancelled with 15 mins of placing it. Hope the $11 you stole from me was worth it because I deleted my whole account.”

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Posted 8 months ago

“I was refunded 5$ for a 32$ order because I didn't cancel order in time,they didn't notify me that 2 of my main food items were not in stock !!!So I wasn't staring at my phone & didn't realize until I canceled order they basically stole $$ from me zero stars if I could give them ..customer service is a joke ...worst delivery company”

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Posted 8 months ago

“I had a very bad experience. While in Puerto Rico ordered 60.00 of dinner for 2. The driver never arrived after I called her numerous times. I drop the payment.”

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Posted 8 months ago

“Uber Eats customer service sucks and drriver got food and money. Wish that I could give them zero stars if I could.”

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Posted 8 months ago

“if I could give them a zero I would. The customer service is SO bad it's insane!”

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Posted 8 months ago

“You didn't deliver, you lief about refund. Driver got my food and Uber got my money.”

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Posted 8 months ago

“This app is a joke. Uber Eats keeps blasting me with promotions, but the second I try to actually use one, everything falls apart. I tried to buy a burrito SIX TIMES. SIX. Every single time, the app happily let me get all the way to checkout, then the moment I hit “Pay,” it freaked out and told me I needed to change my payment method. Same card, same account, same result every time. If my payment method supposedly doesn’t work, don’t wait until the final second to say so. That’s not a bug—that’s terrible design. Then I tried calling customer support and sat there for 15 minutes with no one picking up. No help, no explanation, no fix—just wasted time and growing frustration. Stop sending promotions you won’t honor and fix your broken checkout system. Right now this app is misleading, unreliable, and a massive waste of time”

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Posted 8 months ago

UberEATS is rated 1.1 based on 10,945 reviews