UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,414 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“If I could give this company -10 I would I canceled an order literally a minute after I ordered then the rep said the food was already prepared which that was a lie because I called the store before I canceled the order they still charged me for the order never brought the order. This company is a rip off And is legally charging people for items and food they did not get people stay with DoorDash all the way Uber eats is not worth the hassle of them stealing your money”

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Posted 2 months ago

“Horrible customer service!!!!!!! They will rip you off! First and last time using them!”

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Posted 2 months ago

“Idk why the app allows driver to pick up more than one delivery. 2 whole hours I’ve been waiting for my delivery AND IM SRILL WAITING. We pay for convenience and this is the total opposite. What a joke”

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Posted 2 months ago

“Our building is in the same parking lot as another building. Our building numbers are different but apartment number is the same. They delivered to the wrong apartment and refused to give a refund because the "gps" said it went to the correct address. Of course it did! It's the same parking lot! We put specific instructions to go to our building, not the other building, because they have the same apartment number. Worst customer service hands down. They wouldnt even listen.”

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Posted 2 months ago

“I order UberEats 3x a week but today they lost a customer. I ordered my food at 2:18p and it’s 3:46p and I’m still waiting and it says arriving at 4:00p when the courier picked up my food at 3:00p. I’m 4 miles from where I ordered and the driver had other stops before me 20 minutes away… makes no sense to make me last when I was the closest,”

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Posted 2 months ago

“Horrible company. Use anything but uber eats. They won’t give refunds even when you are entitled to them. They value money over their customers”

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Posted 2 months ago

“3 driver cancelled the order and then eventually when driver accepted the order he had 4 orders before mine and my food was ice cold. Ridiculous service I am deleting this app and going to just eat they provide better service”

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Posted 2 months ago

“DO NOT USE THIS SERVICE! THEY WILL RIP YOU OFF. FIRST OF ALL THEY CHARGE 2 TIMES OVER ANY REGULAR CHARGE. I ORDERED FROM TACO BELL, MY ORDER WAS CHARGED AT 52.00, TOTALING $59 AFTER TAXES. AFTER CONFIRMING WITH THE STORE, THE TOTAL WAS ONLY $30, IF PAID DIRECTLY. AFTER RECIEVED CHILD, BROKEN FOOD (tacos), THEY REFUSED TO REFUND ANYTHING! I REPEAT, HORRIBLE SERVICE, AND AFTER SERVICE. DO NOT USE THIS COMPANY!!!!!!”

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Posted 2 months ago

“Twice in 2 weeks Uber Eats has sent unapproved charges to my credit card and they refuse to give refund. I have now spoken with five different people on the phone and they refuse to escalate to a higher level. Then they claimed the issue will be sent via email to a customer support division that will rectify the situation. When I received the email it didn't even address the issue that I had...it was something totally different and unrelated to my complaint. When I tried to respond to the email I get a reply back saying that they can't receive responses at that email address. Avoid this company at all costs. They're crooks and their customer service is absolutely horrendous.”

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Posted 2 months ago

“Uber eats and Roots and pepper duped me. I placed order for a food to b delivered in 45 mins and they kept changing delivery time up till about 2 hours. By the way, I was at my mechanic’s waiting to receive my order. I had to cancel as I had waited 2 hours and still no delivery in sight. Imagine getting charged for all that and no refund.”

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Posted 2 months ago

“Food never arrived, I contacted the driver and he said he doesn't speak english very flippant. I speak Spanish so I asked him where he left food, he gave my address and apartment number, no picture, no food. I suspect he ate my food. I asked him how he could have a job in the service industry in the United States without speaking one word of English. He stated it wasn't a requirement on the job application for Uber eats. Contacted Uber eats and got someone from the Philippines who also had a hard time understanding English. What's the point of doing buisness in the U.S. if there's no communication possible. Wonder if they're hiring illegal immigrants in this country. Reported to immigration authorities.”

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Posted 2 months ago

“Driver doesn't deliver he denies not delivering then admits he went maybe next door I call Ubereats and they REFUSED to refund. Order not eligible. I am out $42 and food.”

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Posted 2 months ago

“They are awful. If you can even understand what they are saying they respond with intentional ignorance and a terrible attitude.”

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Posted 2 months ago

“Do not use uber eats if you have a problem with an order you get a robot to talk to and when your driver doesn't answer texts or calls and you cancel after reaching out to uber eats 3 times they still make you pay for food you never got when the restaurant and the driver both messed up.”

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Posted 2 months ago

“Ordered pizza of which Uber driver did not fit box flat down, but decided to place pizza in box upright in his bag. Pizza squashed. Obviously it’s clear that he no training or guidance”

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Posted 2 months ago

“wish i could give this zero stars ordered 55 min later driver called to say none was available did we want substitutes which we do not we had to cancel and got charged bc uber eats cant get it together”

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Posted 2 months ago

“Don’t even have a customer service number to contact the only one they do have only is for driving which makes no damn sense at all doesn’t even give an option to cancel order”

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Posted 2 months ago

“I have my cofee shop on UberEats for 8 months, Uber Eats never give me my payment, I call several times, never fixed”

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Posted 2 months ago

“Your driver Rasta stole our food from Buffalo Wild Wings!!! He should be ashamed of himself and he should get fired for giving my food to someone else, at least that’s his claim! Just so you know Rasta you stole from a widow and her young teenaged son!! Uber Eats should have credited my account but they are also robbers!!!”

UberEATS 1 star review on 23rd September 2025

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Posted 2 months ago

“Scam! Don't use Uber Eats! In our first order the driver went to another location. The estimated time for the food to arrive was 21 minutes. After 45 minutes waiting for the food the driver called to say he was in another location. We asked if he had our address, he confirmed he had it. We asked why he was there then. He didn't give an coherent answer. He yelled at me and hung the phone on me. And then: UBER CHARGED US FOR THE FOOD WE NEVER RECEIVED. IT WASN'T OUR FAULT IN ANY WAY. After loosing time sending them 3 emails they sent 3 impersonal answers saying they didn't refund our money for the food we never received. Amazing! Worst service and experience ever. We will never order again Uber Eats. We are cancelling our account because is obvious Uber doesn't care about customers. And of course we are taking legal action against them because you can't cheat people with such impunity.”

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Posted 2 months ago

UberEATS is rated 1.1 based on 10,414 reviews