UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,502 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 9,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 18th June 2025

Anonymous

1405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never got delivered. Say they can't confirm I never received it and won't get a refund.”

Helpful Report

Posted 1 month ago

“Their customer service is HORRIBLE!! I placed an order the other day and received the wrong sandwich. I ordered chicken and got beef, which went in the garbage. I reached out to get at least a partial refund, and all I kept getting was a computer-generated message that they can confirm that my order is not entitled to a refund or a partial refund. I asked why since I didn't receive what I ordered. Rather than answering the "why," they just kept sending the same message. I reached out to the restaurant, and she IMMEDIATELY apologized and said of course, I should received a refund. She can't give it to me, though, so she reached out to Uber Eats to refund my money, and they're still refusing. As someone noted below, when you call the phone number to talk to a human being, you get the message that it's disconnected, and you have to go through the electronic version. Will NEVER use Uber Eats again.”

Helpful Report

Posted 1 month ago

“Cold pizza twice - driver was parked down the street for 20 minutes after picking up the pizza, very poor service and no response from Uber Eats when reported”

Helpful Report

Posted 1 month ago

“Lack of customer service,like when I called their customer service line I got a message saying it has been disconnected and no longer taking calls. Orders are always late, wrong or items are missing and uber does nothing”

Helpful Report

Posted 1 month ago

“TERRIBLE! Wasted $42 and I can’t be refunded because I cancelled my order to the restaurant and it got delivered to Illinois while I was in New York. They told me they can’t issue a refund and that ordered have been going to the wrong places!!! This is BS!!! And then the customer service number is BS because you have to go through the app. Then why have a customer service number if you can’t help me!!!”

Helpful Report

Posted 1 month ago

“Left my food at the sidewalk where someone took it first because they didn't try to reach me or come in my yard. Now they're telling me I can't be refunded. Nice. Way to steal 50$.”

UberEATS 1 star review on 28th April 2025

Helpful Report

Posted 1 month ago

“My daughter ordered lunch a few days ago and the delivery driver told my daughter to give a review or he was not giving her food what kinda bs people do you have working for you 😡”

Helpful Report

Posted 1 month ago

“Customer service is unacceptable.”

Helpful Report

Posted 1 month ago

“One of the worst companies in the world to deal with. I have to use them due to my job and being situated away from a lot of restaurants on my layovers in different places. They constantly do nothing when you continually get incorrect orders. It may be missing items or you can send them pictures of a meal that isn't your meal and they still will say there's nothing wrong. Embarrassing company with no service the bigger it's got. They refuse to help and offer no aftercare at all. Avoid like the plague if you can. I only wish there was an alternative to them. Useless and pathetic.”

Helpful Report

Posted 1 month ago

“Absolutely horrible!!! We ordered food and was sent the wrong food. The UBER driver took the food back and told us to contact uberesats for a refund. After several calls and several hours later, we got an email telling us that our order was not eligible for a refund. We sent photos even a video of the Uber driver, taking the food back and we still did not get a refund. Worst service ever!!!”

Helpful Report

Posted 1 month ago

“I would put zero if that was an option, an order was placed in error on my phone and cancelled within 5 minutes and I was charged almost $50 for absolutely nothing. The wait was up to over an hour so I know my order had not yet been started. I called and tried effortlessly to get my money back, I cancelled the app after nothing was done , they kept saying they can’t do anything.”

Helpful Report

Posted 1 month ago

“Awful don't deliver”

UberEATS 1 star review on 27th April 2025

Helpful Report

Posted 1 month ago

“Ordered Taco Bell and cancelled immediately because I added an extra item I didn’t want, so I reordered what I wanted. Not only was I charged fully for both meals, I can’t get a refund, and my food was 45 minutes late and cold.”

Helpful Report

Posted 1 month ago

“First time ever using ubereats, i never got my order and they wont refund me. Basically a scam.”

Helpful Report

Posted 1 month ago

“Almost every single one of my orders are either completely wrong, missing items, damaged, take way too long, or are just someone else’s order because the driver mixed them up”

Helpful Report

Posted 1 month ago

“You guys should close the app at night I made three orders which were cancelled by the delivery’s, because the delivery ran into an issue and can't finish my delivery. That happen three times same day. Order on Uber Eats is like playing the lottery.”

Helpful Report

Posted 1 month ago

“This was the second delivery of food that was marked as delivered but I never received my order. The driver sent me a picture of a construction area and marked it as delivered. I called the store and they told me the food wasn't returned 😒 I reached out to Uber customer service and was told it wasn't "eligible for a refund". Total scam. The drivers aren't held accountable and if they mark it delivered good luck getting a refund. The only route was to dispute the charge with my bank which I did so right away.”

Helpful Report

Posted 1 month ago

“Garbage delivery service. Almost every time I get my food it’s twenty minutes to an hour late and soggy and cold. Joke.”

Helpful Report

Posted 1 month ago

“Today an Uber Eats driver stole my food and they will not refund my money.. I saw him on camera put the food on the sidewalk..take a picture and went back to his car. He is driving a red Toyota Corolla with a West Virginia plate(DBN 488). The customer service are so rude and hang up on you..Explain to them I have video they don’t care at all..I will NEVER USE UBER EATS AGAIN..34.00 dollars wasted-hope his bum ass enjoyed it😡😡😡🤬🤬”

Helpful Report

Posted 1 month ago

“Unreliable. Paid for expedited delivery, kept being delayed, then the driver cancelled when they were 4 minutes away with my food. Stuck for the night without food because it was too late and I was stuck at home with my kid in bed.”

Helpful Report

Posted 1 month ago

UberEATS is rated 1.1 based on 9,502 reviews