UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,562 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,562 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Garbage program they suck and don’t deliver food”

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Posted 2 months ago

“Based on what I'm seeing with other customers experiences with this app, I would personally not use it for any delivery service.”

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Posted 2 months ago

“5x besteld nooit wat gehad 4 keer contant dacht misschien ligt het daar aan. ik betaalt met ideal komt mijn eten nog niet word het geanuleerd dus moest ik nog een keer bestellen kreeg ik het wel maar nu heb ik geen geld en ze zeggen 3-5 werkdagen... dus wil je een hoop stress en geen eten en je geld kwijt voor 5 dagen gebruik deze app dan... oja en support zegt gewoon dat ze niks gaan doen en gooien zonder wat toetevoegen de support tickets dicht ik walg van jullie”

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Posted 2 months ago

“Super disappointed in UberEATS customer support. No easy way to navigate the chat bot, no easy way to speak to a human agent. Agent stated they could not give a full refund despite a delay of over one hour with cold soggy food. When a company no longer cares for their am customers, it’s time to part ways. Was a loyal customer and an Uber One member. Canceled everything.”

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Posted 2 months ago

“I order DoorDash or Uber Eats probably 5-7 times a week. If there’s an issue with an order through Uber Eats it’s never easy to get help with or anything resolved. They use the mindset, ignore it and it’ll go away. Ordered a Chicken Sandwich combo meal tonight and the cold sandwich only had cheese, no bacon or anything else it should’ve came with. The baked potato that I ordered as a side was crunchy and undercooked, only had shredded cheese, no melted cheese or sour cream. I ordered a frosty that was so full of ice that I almost forgot that it was supposed to have flavoring. When I messaged and tried to get in contact with uber eats for my simple order that they charged me $48.69 they offered me a $5 inconvenience fee and said it didn’t meet any refund criteria.”

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Posted 2 months ago

“Insane service fees. Uber One is supposed to have free delivery. If I pick it up it is $50, delivery through Uber Eats $78!! Call for an explanation and they ask you to pay to speak to a live person! Complete rip off!”

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Posted 2 months ago

“I had an extremely unprofessional phone call with a representative named Arvi. I had an issue with my order that he couldn’t resolve. When I asked to speak to someone higher up, he refused to transfer me and continued to argue with me. He even threatened to give me a bad rating. After asking to do a survey on his behalf, he hung up on me. This is completely unacceptable and shows poor judgment on Uber Eats. Someone like him should not be representing the company as a representative. When I called back for help, I was assisted by a kind lady named Mary, who easily solved my issue. I am not pleased with Arvi’s behavior, and I believe something needs to be done.”

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Posted 2 months ago

“The company has horrible customer service. I was charged for food I did not receive after waiting for over 30 min from somewhere. 7 miles away with no response from the driver. Both chat support and call support were rude and basically just said Oh Well.”

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Posted 2 months ago

“Thieving bastards don't deliver your orders and still charge you mongerals”

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Posted 2 months ago

“I ordered McDonald's. Driver picks it up at 12:02 He finally delivery's it at 1 PM Where's Customer Service? Oh wait, THERE Isn't ANY NEVER ORDER FROM UBER EATS!!! BUNCH OF ASS 🕳️S”

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Posted 2 months ago

“The service is trash you can’t cancel a order without paying the order price will never use again”

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Posted 2 months ago

“I use to like this app but last night I ordered a salad with grilled chicken which was 12.00 then added a 3.97 tip, the restaurant was a mile down the road, it’s never been over 20.00, my salad comes I eat it then I get a notice from my bank that 31.92 was taken out of my account by Uber Eats, I called the help number and the lady was no help, my daughter said call back, I called back and this lady checked and said they sent the order several towns over and they charged me over 14.00 delivery fee when I’d actually ordered it from a mile from my house, she said they must have been busy so they sent it to another what a burger that was 21 miles away, that’s not right to do that and said there was nothing they could do, my salad cost me 31.97, I deleted my account from Uber Eats”

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Posted 2 months ago

“I guess all these bad reviews mean nothing cause they are still in operation which they really shouldn't be how they are idk but my problem is they offer you free delivery when you join the membership but then charge you about 12$ in taxes is outrageous”

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Posted 2 months ago

“I tried to get a live Uber representative to fix the glitch in their system. Spent time texting to AI over and over with no help. After my requests, I was offered to talk to alive representative - but Uber asked for my credit card and my agreement to pay $5 to talk with their representative!!!! How low this company can go?”

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Posted 2 months ago

“DO NOT USE UberEATS..... I WILL NEVER USE THIS SERVICE AGAIN...NOT EVEN IF THEY DELVIERED FOR FREE! Absolute worst customer service ever. NO real live person will help...just an AI generated brainless app. What a joke. Here is the reply I received after my order was delivered ICE COLD... I'm sorry to hear that your order from A 16 arrived cold and was not what you expected. I understand how frustrating this can be. While we strive to ensure that orders are delivered at the right temperature, we currently do not offer compensation for temperature-related issues. Thank you for your understanding. We appreciate your feedback and are constantly working to improve our service. Thank you for reaching out to us.”

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Posted 2 months ago

“What is the point of offering a service, not providing the service and not acknowledging the error and then refusing a refund appalling service.”

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Posted 2 months ago

“Hate the autonomous deliveries makes my soup and noodle orders soggy and its tooooooo slow”

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Posted 2 months ago

“Uber eats support is and actual joke no way they are real people DoorDash def better”

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Posted 2 months ago

“I love Uber Eats but they need to get their stuff together. Yesterday I made an order at Starbucks. The driver I had at first was Anthony. It took him like 15 mins to even start driving. Every single driver kept switching to new drivers to get my drink and then by the time they got there. The store was closed. Please get it tg this is supposed to be convenient for customers but it gave me a headache”

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Posted 2 months ago

“Uber Eats is a TERRIBLE waste of time and something that is supposed to be a convenience becomes a huge headache with no support. Getting in contact with any driver is hassle and getting in touch with support is near impossible.”

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Posted 2 months ago

UberEATS is rated 1.1 based on 10,562 reviews