UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I keep getting missing items from multiple orders. Uber Eats don't want to hear it or do anything about it. They are not a trustworthy company.”

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Posted 5 months ago

“This evening ordered a Meal from Mak Halal in Nottingham. I wiated at door for delivery then recieved a photograph saying enjoy your food. It had not been delivered. The pin highlighted driver was nowhere near my home. The photograph was of the driver walking in the dark. When i tried to call driver no connection allowed, tried calling Mak Halal no one answered. Then attempted to contact uber eats to get an AI response. Saying driver attempted to contact. already taken photos to show no phone call attempt was made by the driver. So out of pocket and without a meal. and from past experiences refunds rarely actually get processed”

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Posted 5 months ago

“This has been the second time ordering food so I can eat at work. Both of those times I have not been given my food. I PUT IN THE RIGHT ADDRESS… this is unacceptable. There should be no reason why my order says it has been delivered when I haven’t even received it. Waste of time and waste on money, and refunds take 3-10 business days???? And now when you call for support the voicemail says that you’re no longer taking calls are you serious??? Get it together.”

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Posted 5 months ago

“I must say finally had a compitant driver !!!! Ottavio delivered my food on time and it was hot !!!! Thank you Ottavio !!!”

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Posted 5 months ago

“The fact that I can't contact anybody at Uber Eats to complain or discuss my account is ridiculous. You can't even chat online to a person. My order tonight to La Brasa went to 2 different drivers, arrived about 30 minutes late and was cold. When my yearly subscription is almost over I am going to cancel them.”

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Posted 5 months ago

“Charged me over 50% of a cancelled order as a “penalty” eve though it was cancelled with 15 mins of placing it. Hope the $11 you stole from me was worth it because I deleted my whole account.”

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Posted 5 months ago

“I was refunded 5$ for a 32$ order because I didn't cancel order in time,they didn't notify me that 2 of my main food items were not in stock !!!So I wasn't staring at my phone & didn't realize until I canceled order they basically stole $$ from me zero stars if I could give them ..customer service is a joke ...worst delivery company”

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Posted 5 months ago

“I had a very bad experience. While in Puerto Rico ordered 60.00 of dinner for 2. The driver never arrived after I called her numerous times. I drop the payment.”

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Posted 5 months ago

“Uber Eats customer service sucks and drriver got food and money. Wish that I could give them zero stars if I could.”

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Posted 5 months ago

“if I could give them a zero I would. The customer service is SO bad it's insane!”

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Posted 5 months ago

“You didn't deliver, you lief about refund. Driver got my food and Uber got my money.”

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Posted 5 months ago

“This app is a joke. Uber Eats keeps blasting me with promotions, but the second I try to actually use one, everything falls apart. I tried to buy a burrito SIX TIMES. SIX. Every single time, the app happily let me get all the way to checkout, then the moment I hit “Pay,” it freaked out and told me I needed to change my payment method. Same card, same account, same result every time. If my payment method supposedly doesn’t work, don’t wait until the final second to say so. That’s not a bug—that’s terrible design. Then I tried calling customer support and sat there for 15 minutes with no one picking up. No help, no explanation, no fix—just wasted time and growing frustration. Stop sending promotions you won’t honor and fix your broken checkout system. Right now this app is misleading, unreliable, and a massive waste of time”

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Posted 5 months ago

“Uber eats what a pathetic rip off of a company from the top to the bottom. The most worthless piece of shot company on the planet.”

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Posted 5 months ago

“Do not use Uber Eats, their delivery drivers do not deliver orders. They must not do good background checks on their drivers. HORRIBLE customer service too.”

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Posted 5 months ago

“Ordered two pizzas from a restaurant. The restaurant called directly to inform me they didn’t have the necessary ingredients to make them, I asked them to cancel the order and they did. I then went on my Uber Eats app to find they charged me $52.48. When I told them that the order was cancelled in agreement with the restaurant, Uber said they will not refund,, that it is policy for them to charge for the ‘restaurant’s compensation for food preparation’ and ‘driver delivery time’. This is completely and utterly outrageous considering the restaurant didn’t make any of the order and no driver had gone to the restaurant yet when the order was cancelled in agreement. I can understand a $10 or even $20 charge but $52 is completely unreasonable and a complete scam when I got absolutely nothing in return. I’ve reported this to the BBB in addition to canceling my Uber One membership. From this point on, I will order direct through the restaurant, or Grubhub or DoorDash for delivery and will use Lyft for rides. I do not recommend Uber for anything at this point.”

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Posted 5 months ago

“The app gave the wrong address for where I was located. The app would not let me edit it. Somehow the order went thru and the driver drove around looking for a nonexistent address. Then called me and I had already reordered w ski the dishes. When I contacted Uber they made me feel like an idiot. Totally dismissive. bye bye über”

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Posted 5 months ago

“I drive for Uber Eats. I had two separate orders and traveled over 20 miles for each. The pay was 50 cents per mile. The customer for selfish reason did not tip. When I contacted Uber Eats they were like oh well. No reimbursement was offered. I would recommend door dash to deliver”

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Posted 5 months ago

“I ordered my food today, never delivered. I called the restaurant because I thought they would deliver the food themselves. Was told they contrct 3rd party on the weekend. I called the driver he kept hanging up and then he blocked me. Im out $36.00! because of people with very low character, and no shame that Uber Eats allows to work for them. NEVER EVER WILL I TRUST UBER EATS AGAIN- Im telling everyone I know.”

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Posted 5 months ago

“NEVER ORDER. My card was used to place an order I canceled as soon as I seen the transaction pop-up on my phone through my account. Food was never delivered nor made I asked for my money back. They never gave me my money back and said there’s nothing that they can do scammed by Uber eats.”

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Posted 5 months ago

“I ordered from a restaurant that was 23 miles away and yet it took the driver an hour to deliver it. The food was cold the fries which were supposed to melted cheese was only a sprinkle on the top. The delivery driver was yelling so loud on my porch and then again when she was buy her car my neighbor almost called the cops on her. When i reached out to uber they tried to tell me that they do refunds on cold food even if it was the uber drivers fault. Finally he said he would refund my money after him telling me twice he couldn't do it. Then the cherry on the top was them crediting the tip on the uber app and not on my debit card. Im over these delivery apps especially uber. My business is done here”

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Posted 5 months ago

UberEATS is rated 1.1 based on 10,877 reviews