UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,412 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,412 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My L A S T experience resulted in a three and a half hour wait that was cancelled for me, no apology, no explanation. I tried to speak with the driver three times and got ZERO responses. Stick to driving people, your abilities to deliver food are not there!”

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Posted 2 months ago

“i accidentally placed an order I canceled it not even five minutes after it was placed and they told me I couldn’t get my money back because they already started making the food. apparently it was $30! that makes no sense because they give refunds out if the place messes up your food, but they can’t give me a refund for canceling for something. I never even got any normal business. Refund you if you didn’t get your stuff.”

UberEATS 1 star review on 5th October 2025

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Posted 2 months ago

“Man Uber eats this is very disappointing for me to have to say that. You should focus on customer satisfaction. I oder 2 pizzas with a promo i specifically clicked on that said buy one get one free. I was overcharged okay then it was a snowball effect from there. The delivery driver forgot half of the order so we waited for him to get back by the time I got my pizza it was cold. Then when I call the next morning the customer representative im sure he was following protocol or listening to there supervisor say that I can't talk to anyone higher up for 24 to 48 hours and only on a call back. Never in my life have i heard Thwt from someone in a large call center. Like seriously you uber eats overall rating is 1 star. Obviously someone is not doing there job to keep the customer happy. I can always just use Lyft because I will be cancelling my account Do Better because of it keeps going like my experience no one in the Uber eats field will have a job because you will have lost all your customers”

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Posted 2 months ago

“I ordered from UberEATS and they got my order wrong, that do not know how to deliver food, they always get it mixed up. This is not okay.”

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Posted 2 months ago

“Uber eats does not care about anyone. Pizza ordered at 7pm. Still no food at 9:30pm. Delivery driver picked up the food. Supposedly delivered to the wrong address but Uber can’t see or tell where. Oh- here is your money back- well of course - we didn’t get any food. But that doesn’t put food in my families stomachs. Driver should be fired and refund should be 5x to avoid these situations.”

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Posted 2 months ago

“I had such a horrible experience with this app today , I ordered food for my 7yr old at 7:00pm and the food arrived at 9:00 pm long story short after me buying food at a restaurant so muy daughter could eat becase the delivery arrived super late , spending more than 40 dollars , they tried to compensate me with 3.98 , I was so disappointed that I closed the chat with them , I am never buying food with them !!!!”

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Posted 2 months ago

“Order never came. Won’t refund the tip except by Uber Cash which is useless. I will never use them again. Avoid them at all costs.”

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Posted 2 months ago

“I'm a driver so they give promotions and then take them back and not honor them. When you go to support they tell you you'll get an answer within 6 to 12 hours. It's been over 24.”

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Posted 2 months ago

“I’ve had two separate orders through Uber Eats that were never fulfilled, yet I was charged in full. One store (Kingsway ) kept delaying delivery for nearly two hours without ever assigning a driver. Another (Team C on W Broadway) called me to say my item was out of stock and couldn’t fulfill the order. In both cases, Uber charged me, claiming the stores had already “started preparing” the orders — even though no delivery ever happened. I contacted support multiple times, but they hid behind automated responses instead of resolving the issue. Uber’s policy of charging customers for undelivered or unavailable orders is completely unacceptable and violates basic consumer protection standards. I’ve filed a complaint with Consumer Protection BC and would strongly advise others to be cautious using Uber Eats for cannabis or non-food orders.”

Helpful Report

Posted 2 months ago

“They charged me 91 dollars and an extra 9.99 for car rental to have a meal for 2 delivered!!! Not what the charges were before it hit my account. Last time i ordered through them i had to go get my food as no one picked it up, then somebody got it and took it home so restaurant charged me for remaking it for someone from uber to get and take home! Im done! Yall are scam artists! How are you still going???”

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Posted 2 months ago

“Theif's..... Ordered from UberEATS, watched driver on the UberEATS apps map come close to our house but not completely to it. Druver came to the entrance of my neighborhood but never into it. Called driver 3 times with no answer. Called UberEATS for refund and did not get one even with Ring footage that no driver arrived. Calling bank to get money back. ,”

Helpful Report

Posted 2 months ago

“Not only was the food I ordered incomplete the driver took 1 hours to drive from the restaurant to my house which was a 15 min drive. I assume he was dropping off other orders. When I attempted to get a 3 dollar refund I was told I was in eligible. I use this delivery service 3 or more times a week but will not be any longer and I don't suggest you do either.”

Helpful Report

Posted 2 months ago

“Yes, I had a bad experience not from the driver, but from the merchant then I called the merchant to let them know that they forgot my banana pudding, which is clearly states on the receipt. They’re gonna tell me it was the Uber driver’s responsibility to make sure that it was all there no I gave you the order. Uber eats is to pick it up and deliver it to me JJ chicken and fish in Griffin, Georgia don’t order from them no more I’m tired of inconsistency. Thank you.”

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Posted 2 months ago

“Uber eats tells me I can use promos. I try to use them and they don’t apply even though I follow the instructions. I talk to customer service- 2,3 + people try to help me saying the same words and then don’t resolve the issue at all. It’s a waste of money and time compared to other services.”

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Posted 2 months ago

“The support is an absolute waste of time. The priority deliver is a joke. Deliveries take 1.5 hours...”

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Posted 2 months ago

“Uber eats should have the restaurant check the order before taking it to customer. Our order has been wrong so many times. Now instead of refunding us they are charging us twice for the wrong food. NEVER USING ANYTHING UBER AGAIN. WASTE OF MONEY.”

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Posted 2 months ago

“I can't give even a star that much bad experience. We didn't get refund and the delivery was late not delivered in correct place .such a bad app for food delivery”

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Posted 2 months ago

“I found a cockroach leg on my food and they didn’t do anything about it because I didn’t take a picture. I’m an uber one member and place multiple orders with them. Had I claimed I didn’t receive my food, they would issue a refund. But I reported a freaking cockroach leg!!!! And nothing can be done without a picture! This is the last time I’m ordering food through uber eats, and customers service sacks. They take forever to answer and just send you a bunch of automated emails. Ajay was not helpful”

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Posted 2 months ago

“Worst customer service and it claims to be human but it is all automated responses and no resolution or care constantly disconnecting. I'm going to bbb. STAY AWAY from UBER EATS AT ONE POINT THEY SAID THEY WERE POSTMATES and I said who???”

UberEATS 1 star review on 3rd October 2025

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Posted 2 months ago

“The missing item ian get was $4.19 plus tax, tgey put $2 on my ticket and gave closed my ticket”

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Posted 2 months ago

UberEATS is rated 1.1 based on 10,412 reviews