UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,502 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 18th June 2025

Anonymous

1405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pizza at 3:00 am. I was surprised that they anything open so late. It is now 5 am and my pizza is sitting on the counter at the store. I call customer service and they said if I cancel the order before 6 am I will have to pay for it. Their customer service is terrible. They want me to pay for a cold pizza!!!”

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Posted 1 month ago

“Driver was argumentative. He didn’t read our specific instructions on how to find our address. Kept telling me to adjust the pin on the website. Why is it that UPS, FedEx, Rodie and other delivery services can find our address but not UberEats?”

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Posted 1 month ago

“The wrong address was on the order page and it wouldn’t let me change it then they charged me a $76 cancellation fee!”

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Posted 1 month ago

“My food arrived over an hour after the original delivery time. It was ice cold and saggy, and they refused to do anything about it.”

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Posted 1 month ago

“I bought pizza from the wrong domino's on the 21st of April, after realizing the address was incorrect, I canceled the order and immediately disputed the transaction. Now when I follow the transaction after not getting the refund, I'm told I cannot get refund. This is daylight robbery, scams. I will never use this system again to place an order. We work hard to feed our families and you come with all types of excuses steal from people. All I want is my refund, you can take your cancelation fees.”

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Posted 1 month ago

“Me and my husband were stuck in Philly due to our previous flight being delayed. We got on the App placed a order with Uber eats for some Oakland Philly Cheese steaks. We paid left a very generous tip and our order never showed up to our hotel room. Euber eats says they are nothing they can do. Because they can't confirm we didn't get it. I asked for the picture all delivery services take of the product after they deliver. I havent heard anything back. If I don't hear back soon from Uber eats south Philly. I will dispute the charges with my credit card company. I will never again use Uber for anything. I hope the driver enjoyed our cheesesteaks.”

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Posted 1 month ago

“My whole order was wrong With many items missing Driver refused to help No contact since”

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Posted 1 month ago

“UberEats make it easy to order food but when the order isn't delivered they make it impossible to inquire where the food could have been delivered. To add insult to injury the driver refused my call too. UberEats response is to refund the order minus the tip. So the driver didn't do his job but I can't rescind the tip. This makes no sense to me. I will not use UberEats again. I can't leave the office to get lunch, so thanks to this driver I have have to wait till 5 pm to actually eat my lunch.”

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Posted 1 month ago

“Food was cold! Ice was melted! Uber driver didn’t match the name or photo on app! I’ll never order on uber eats!!!”

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Posted 1 month ago

“I ordered delayed delivery. I requested for it to not be delivered until close to 5:30. I turn in the order and they start making the food right away and sending a driver. It's only 4:15. I contact support and there is nothing they can do about it. They say cancel the order and then reorder but I'm out the cost of 2 orders! It's your ordering platform that is screwed up. You gave me an option of a late delivery but are not honoring it! This SUCKS!! Now we will have soggy food do to your incompetence to comply with my order request. I selected the button for late, slow delivery. This type of service is unacceptable. Bye, bye Uber Eats...there are other ordering apps.”

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Posted 1 month ago

“Always late! Almost 2 hours before you get your food!”

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Posted 1 month ago

“I still got charged for the food even though I canceled the order 2 minutes after I placed it! I was not going to be at the address long enough to get the delivery!!”

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Posted 1 month ago

“Ubereats has terrible customer service”

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Posted 1 month ago

“1-star is generous. UBER EATS does not deserve any stars. This was the worse experience. The driver picked up our order for 9 people, and never delivered any of our food. No attempt to deliver at all. When I called the restaurant, the manager said the driver was rude to his staff when he picked up. Then, the so called Uber Eats "customer service" was no help at all. They did nothing, they did not offer to reimburse or even re-order the stolen food. This was absolutely ridiculous. Never again!”

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Posted 1 month ago

“I was charged for food.I never received. I will never order through them again.I deleted my app. Talk 2 representatives And neither were willing to help me.And you cannot talk to a person! All garbage. We'll never order through them again! I will stick to doordash. Where i'm treated like a person.”

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Posted 1 month ago

“I placed an online order for food from a restaurant about 8 miles away. The delivery person took 1 hour and 21mins to deliver the food. I reached out to Uber eats customer care and they said it’s well within the delivery window timeline (which it was not) and that they cannot do anything to help and closed the chat on me. Not only are they unhelpful , they’re also rude and wouldn’t do anything to put the customer first. Terrible experience after using their service for so long. I’d not want to continue doing business with them and I wouldn’t recommend them for any online food deliveries”

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Posted 1 month ago

“Paid $24 for a chicken bowl that. had no protein on it. They only offered a $2 credit without my approval, then said because they gave me $2, there was nothing else they could do and they will not allow you to talk to a manager. I paid $22 for rice and beans...SCAM”

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Posted 1 month ago

“The customer service experience was unsatisfactory. Following an order of six items from Tatte Bakery, a partial delivery was received with notification of two unavailable items. A subsequent refund request submitted to Uber One was denied. This lack of communication and resolution is unacceptable. I'm done dealing with a company that openly steals customers money!😡”

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Posted 1 month ago

“I've ordered from UberEats three times, and twice I received someone else's order — mine never came. The third time, I didn't receive anything at all. I contacted support, sent them photos of the wrong delivery, and told them my order never arrived. They asked me for proof that it didn't come — which is ridiculous. How can I prove something I never got? They should be proving that it did arrive. Customer service was unhelpful and dismissive. Terrible experience overall. I’m sharing this to warn others: be very careful using UberEats. You might pay and end up with nothing.”

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Posted 1 month ago

“The customer service is terrible! I ordered $16 worth of food and drinks from 2 different places and put a $10 tip for the driver, but saw $16 in tips after the fact. I called about 2 hours later and was told there nothing they can do. The fees included were also ridiculous. I’m switching to DoorDash. This company takes advantage of you any way they can with all the fees and don’t disclose the tip info when ordering from multiple places. If I would have picked up the items on my own it would have been $16, but paid almost $56 after all the additional fees and tips that they didn’t disclose. .”

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Posted 1 month ago

UberEATS is rated 1.1 based on 9,502 reviews