UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,412 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,412 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service I ever experienced. Driver delivered to the wrong house or didn't deliver at all. There isn't even a picture for the delivery. When I called customer service a lady named Karen answered, didn't issue a refund didn't provide any solution or refused to transfer me to her supervisor. After several attempts an agent named Prashant resolved the issue. Delivery drivers now know this and they rather mark the delivery as complete without actually delivering. Very unprofessional”

Helpful Report

Posted 1 month ago

“I travel frequently. .I tried to order food with Uber eats and it showed restaurant supposedly near me I continued the order however the app did not give me a chance to check the address when I tried to check out thinking it will show the address where I m in that moment which was Atlanta. The order was already sent to a hotel in New York . I tried to cancel but it kept putting me with a robot untill I got human to assist was late and charged me 11 dollars for canceling and the rude agents just closed the chat on me . That was a theft and not a good app . Be carefull if you use it this app is not good. And now I lost the money and lost the food. Because the app just did not detect I m not in NYC but in atlanta.frustrating.”

Helpful Report

Posted 1 month ago

“We had order food and they didn’t put our queso in our food as we paid for them to bring all of our food. my husband ended up having to go to the place and go get it. All while we tried calling the support and no one had answered. Would not recommend this app this has been multiple times. We literally paid for someone to bring our food, but we ended up having to go to the restaurant. Very frustrating…”

Helpful Report

Posted 1 month ago

“It is a terrible thing that Uber Eats does not offer a refund for orders placed with wrong address. Will continue to use DoorDash because of this reason.”

Helpful Report

Posted 1 month ago

“useless support team this app is a scam charges triple the price sometime quadruple the actual price on produce items. ordered banana guy brought only three banana uber invoice shows 2.25 kg for 3 banana where as the real invoice from safeway shows 400grams. i tried explaining this to support team he said we can't help it was not just bananas everything from produce was charged either triple the price or more. this is complete rip off i am taking this matter to consume court.”

Helpful Report

Posted 1 month ago

“I feel like I've been robbed out of $30 & it's not the first time. Uber was the most reliable rideshare & food delivery service around but now I'm always worried about something happening. Their business etiquette has definitely defined over time & has me leaning towards Lyft & DoorDash”

Helpful Report

Posted 1 month ago

“Placed an order - the app showed 3 different delivery persons assign at various times and then they just cancelled it. Horrible horrible service. I recommend deleting this app from your phone.”

Helpful Report

Posted 1 month ago

“Garbage. Can't order from my favorite pizza place unless I order 1 large, 1 medium, and 1 small pizza. Obviously some coding error somewhere because I'm not trying to order a pizza of each size. Plus... I have $50 in my wallet that was a gift certificate from someone which is why I am trying it for the first time. After spending an hour trying to order a simple pizza and use a gift card... had to give up. WEBSITE/APP IS GARBAGE.”

Helpful Report

Posted 1 month ago

“Delivery works most of the time, but lately it’s been unreliable. Orders come late or missing items, and support just gives generic replies. The app is easy to use, but service quality has really gone downhill.”

Helpful Report

Posted 1 month ago

“Driver never delivered the food and then blocked my telephone number.”

Helpful Report

Posted 2 months ago

“They're a theif big thief I ordered some food today for my baby.ylu should hear the dasher saying how his gps stop him at 119 when I live at 117 I didn't even receive my 15$ back or my order but I cut all ties with Uber eat saying how dasher left order in a safe place please note if my dasher left my order at 119 I cannot enter that building if I don't live there or have a key how am I supposed to get order at that place so faraway stealing ppl hard earned money big y store I order from I don't have any photos for what I didn't receive”

Helpful Report

Posted 2 months ago

“They sent me a notice from the restaurant that an item is out of order and to replace it. I try to modify. It cancels order but still charges me. I call Uber eats and tell them the message said I was being charged because they had started cooking but I said that was impossible because it asked me to replace an item which I was trying to do. She then said: Well, they already accepted it and we tell our customers never to modify an order because it can cancel it. What???? When do you tell us that? After the first time it happens so they can keep their money. That is the definition of a scam. They know there's an issue with this, they don't fix it and allow it to happen then warn you after you have lost money. Never again. Bye bye Uber eats”

Helpful Report

Posted 2 months ago

“I placed an order for delivery which never arrived at the house I was staying at. Furthermore, there was no attempt to deliver the food by the driver since my friends and I were sitting by the glass front door playing a card game and no one ever came up to the front porch. The driver marked the order as delivered without submitting a photo for proof of delivery. I tried calling the driver three times and they ignored me. I assume they ran off with my food order because I ordered food again and the next driver had no problems delivering my order. Additionally, I called UberEats the next day to get the issue resolved which they ended up blaming me for and said it was my responsibility. I had to pay the full price with no food delivered. This was by far the worst experience I have had with food delivery services and I will not be using UberEats or Uber services again. I would advise using DoorDash as I have had positive customer service experiences. Finally, I will be switching by to Lyft.”

Helpful Report

Posted 2 months ago

“THE UBER EATS DRIVE RAN OFF WITH MY FOOD. SHE MARKED THE ORDER DELIVERED AND UBER EATS REFUSE TO REFUND MY MONEY. NOW IM STUCK WITH PAYING $50 FOR FOOOD I NEVER RECEIVED. I'VE DELETED THE APP AND WILL NEVER EVER USE THEM AGAIN!!!!”

Helpful Report

Posted 2 months ago

“I will never use this service ever again, after getting ripped off twice, the restaurant didn’t give me all of my order so I contacted UberEats I sent in a photo of the food I received along with my receipt and InerEats said according to the receipt and the photo I received the entire order. Keep in mind the photo had one order in it and I ordered two plates I even contacted the restaurant and they told me to have the driver come back to pick up the missing food, of course that was a no. Uber refused to refund the order so I paid $49 for one order of red beans and rice. This is the second time this has happened so now I’m done with this service.”

Helpful Report

Posted 2 months ago

“They treat their drivers like criminals.”

Helpful Report

Posted 2 months ago

“Their level of expertise is remarkable, and their integrity is beyond question.”

Helpful Report

Posted 2 months ago

“My food got here cold and with 3 things missing. The tape on top of my soda was lifted and it wasn’t even Delivered to the right address alone, the right house”

Helpful Report

Posted 2 months ago

“1 and 1 half hour wait. My 1st and last time using Uber eats.”

Helpful Report

Posted 2 months ago

“CLOSE DOWN!!! YOU DON’T GIVE SUPPORT WHEN NEEDED!!! NO PHONE SUPPORT AND CHAT SUPPORT IS GLITCHED! THERE IS NO WAY YOU CAN COMMUNICATE WITH THEM!!”

Helpful Report

Posted 2 months ago

UberEATS is rated 1.1 based on 10,412 reviews