UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,502 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 18th June 2025

Anonymous

1405

Anonymous

Anonymous // 01/01/2019

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“I had an order that they claim was delivered but it was to the wrong address. And they refused to refund me . And this has been an ongoing issue with this company.”

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Posted 1 month ago

“The food was never delivered and instead delivered to a neighboring house. I reported it and never received a refund. For a grocery store, I received several items that had MOLD on them and reported it and never received a refund. Total rip off and horrible customer service.”

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Posted 1 month ago

“Redeemed a $100 gift card, and the moment I placed an order, they suspended my account. Their "support" does not listen, and only replies that they won't lift the suspension and won't return the money.”

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Posted 1 month ago

“literally stole money from me today, gave me someone else's order and said they can't give me a refund. I paid $18.33 to not even get my coffee!!!! they gave me STephanies' order, I am not Stephanie!!!”

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Posted 1 month ago

“Uber Eats does NOT resolve or refund for missing or incorrect items. They are unethical.”

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Posted 1 month ago

“Worst delivery company”

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Posted 1 month ago

“Spent 100$ on food the restraunt was 0.10 miles away 10-20 min delivery. Took almost 45 minutes to get food when it got there it was cold and soggy. Won't be ordering from Uber eats for anything again.”

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Posted 1 month ago

“Awful service and aftercare never again.”

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Posted 1 month ago

“Driver picked up order then canceled and Uber refuses to refund money. Absolutely ridiculous and going to take it further .”

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Posted 1 month ago

“Driver took food to wrong apt, uber eats has no way to contact the, the driver she would not answer her phone so I'm out 36 bucks with no food, drivers name was Tabitha, she could not have thought she was at the right place because I'm the only 204 in the apartments. NEVER ORDER FROM THEM AGAIN!!”

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Posted 1 month ago

“Uber customer service doesn't exist. Get real people for customers to speak with and resolve issues. Regularly me food is cold and soggy because Uber double books dri ers and sends them on the most inconvenient and longest route possible . Drivers often pass my house on their way to get other orders only to have to double back. Uber is horrible.”

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Posted 1 month ago

“Tried to change address due to app error, app told me to cancel order, to change address, app froze, called restaurant , they told to contact uber, uber gave me canned response, uber driver told me he probably couldn’t deliver the food if address incorrect (it was on same street as location put me couple houses down) I asked him to cancel order or bring food. Food came later than requested and kept getting pushed out saying driver had one stop after he picked up food . Food quality was sub par and colder than normal. Uber customer service gave a canned response with no solution. Don’t think I will user uber eats ever again. Order was close to $200 also.”

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Posted 1 month ago

“Uber eats makes it impossible to get a hold of them. Every email and phone number online doesn’t work. They don’t have a chat. They don’t want to communicate with anybody. I never used my $25 off my first order because it never worked. And I can’t even get a hold of anybody to ask for help. I will never recommend them to anybody. You can’t have a business with no costumer service”

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Posted 1 month ago

“I NEVER RECEIVED MY ORDER. I called uber eats this morning & asked for a refund & was DENIED one. How am I getting charged $30 for something I NEVER RECEIVED. I told the lady on the phone to contact my delivery driver since I couldn’t anymore & she said they don’t have access to that. I would DEFINITELY give zero stars if I could. NEVER AGAIN.”

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Posted 1 month ago

“Too often they stack orders onto 1 driver which means cold food by the time it arrives. Because of this I've not gotten all the items I order because the delivery driver is loaded down with other order. I used to love uber but I just canceled my subscription. I'm over it.”

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Posted 1 month ago

“I would give zero stars if I could. Refused a refund after an employee stole my food! My niece who is under age canceled the order when she looked on the app and realized The driver got on the highway with her food in the opposite direction. Uber refused to refund because she made the mistake of canceling instead of calling immediately. No one time courtesy, no help at all. Horrible customer service and policies”

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Posted 1 month ago

“I ordered from Uber Eats one time. When I registered in the app, it stated that the delivery would be free and adding an additional order to the first one would be free as well. I was charged a delivery fee and there were other fees that were not stated initially. i will no longer order from Uber eats.”

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Posted 1 month ago

“They are the worst. Each time I order there is a problem and each time they refuse to refund me. Last week I was missing an item 9.50$ they told me that it was on the order receipt so I had it. Non I didn't. Yesterday at 11 pm I ordered a salad from Simply Salad for 25$ a Caesar salad. It was like they had dumped all their left overs in a bowl. So spicy. It was disgusting. No cheese. No chicken. No refund. Makes me so mad. No more”

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Posted 1 month ago

“Half of my order was missing. The delivery person was so late all the items were cold. The app did not allow me to remove the tip. I was charged for items I never received. The customer service lied to me that the matter was being resolved. Total criminal operation. Don't use Uber Eats.”

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Posted 1 month ago

“I cancelled the order literally seconds after it was placed; I realized it was two pizza instead of one, so I cancelled. I was fully charged for the order. I contacted customer service asking for a refund, they did not help at all. What is the point of having a cancellation option, if they are fully charging for the food anyway!!! I will not use UberEat again.”

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Posted 1 month ago

UberEATS is rated 1.1 based on 9,502 reviews