UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,502 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 18th June 2025

Anonymous

1405

Anonymous

Anonymous // 01/01/2019

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“I will never order from this app again. I ordered two popcorns. The total was over $32 dollars, which is already a lot for two bags of popcorn. My order was mixed up. the driver brought me the wrong order and then took it back. So I ended up paying $32 and received nothing at all. After complaining to Uber Eats they basically told me that they will not give me a refund and it is my problem. Zero effort was made to fix the problem. I did not receive a refund. They took my money and I was left with nothing. Not only that but I waited around half the night for the order. Waste of time and money.”

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Posted 1 month ago

“I ordered from Popeyes chicken. The driver delivered Church's chicken. After sending the pictures of the food and receipt, Uber support said i was not eligible for a refund. I immediately cancelled my Uber eats subscription.”

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Posted 1 month ago

“My wife just delivered a baby and this is the third time uber eats has stolen our food leaving us with nothing for dinner. We consistently leave really great tips, now for the third time we are Scrambling to try to make it happen with a newborn and a five year old. I’m so upset. We’re never going to use them again.”

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Posted 1 month ago

“I ordered a pizza and the website was for a Lou over 7 dollars but they charged me over twenty dollars. What a racket they have.”

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Posted 1 month ago

“Our pizza was delivered like this and when emailing them they said it’s not damaged enough and therefore not eligible for any type of credit. This is robbery.”

UberEATS 1 star review on 26th April 2025

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Posted 1 month ago

“Uber Eats is terrible! Ordered off the 30 minutes or less option. They sent my food to the location the next town over instead of the local one. I even paid extra for "priority" delivery. After 20 minutes no one was even selected to pick up my order... and from the location they sent it to it was going to be a 25 minute drive so it seemed like I was in for a long wait. So I canceled the order so I could pick up something quicker and they still charged for every penny. Including the priority fee, delivery fee, and tip??? They're not the only food delivery around. So I canceled my membership and drleted the app. They have lost and customer for LIFE!”

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Posted 1 month ago

“My daughter got a very horrible experience with uber eats in hull. First of all they hire the drivers who even don’t understand English. He didn’t found the address and he left the food on the floor under the Tree on some random place and said delivered. And she called for refund they closed the chat and said that they cannot. Should report to customer law or sone higher authorities”

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Posted 1 month ago

“Driver left half of order at restaurant, then blamed them for not having it. "It wasn't on the receipt" but it clearly was. Told me she would go get the rest of the order the ghosted me.”

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Posted 1 month ago

“Terrible policy i used the app and ordered food but the app went to the wrong location and after I placed my order I was charge $54 for food it said I had 10 minutes to cancel so I canceled it and got told I was unable to get a refund so I hope that uber eats enjoy the money they made off me for screwing me out of money and food”

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Posted 1 month ago

“Worst ever costumer service! Bunch of scammers!”

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Posted 1 month ago

“Uber Eats is the worst app I have ever used in my life. Their support service is absolutely terrible. I ordered food late at night, and the driver called me claiming he was outside and asked for my PIN. I told him I was close to the door and about to open it. He then asked for the last four digits of my phone number, which is the PIN. As soon as I gave it to him, he immediately hung up. When I opened the door, no one was there. I tried calling him back, but he never answered, and the order was never delivered. I contacted Uber Eats customer service, but the representative was extremely rude. She blamed me, saying I shouldn’t have shared my PIN and insisted there was nothing they could do. I asked to speak to a supervisor, but she refused and said someone would call me back. She blamed me for everything i said after hanging up, I realized I could no longer reach their support she restricted my phone number.”

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Posted 1 month ago

“Absolutely appalling service Very quick to take your money but when there is a problem very difficult to get a satisfactory solution. The app will only allow you to communicate with it via live chat but will only give you options to choose from and not allow for your true complaint...”

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Posted 1 month ago

“Did not receive order. Got a refund(still pending)but getting charged the tip still. Huh? Tipping the delivery guy that stole my food?”

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Posted 1 month ago

“Customer service refused to compensate for missing items. The food quality n this specific order was in the toilet. They didn’t care. Sauces which are normally packaged separately were smooshed into the meal.”

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Posted 1 month ago

“I ordered Acai bowls from red mango. When it arrived at my house one of them was all melted like soup. I reported it on uber eats but it would not give me a refund. I don’t know whose fault it was- red mango or the driver. But I am very disappointed that I could not get a refund. I am a good customer and I will not be using them again.”

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Posted 1 month ago

“Worst delivery drivers and worst customer service”

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Posted 1 month ago

“I should receive a refund to my original account not Uber cash. I use my business account at work and have received Uber cash instead of a credit to my business profile when there is an issue. Yet, they tell me that I cannot use my Uber cash and must use a perosnal card if I go over the weekly limit. That does not make any sense!”

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Posted 1 month ago

“So just like everyone else we tried cancelling within seconds and we thought we might get a refund because the amount went up significantly from the original discounted price. When my son who placed the order tried to get hold of them they said we didn’t cancel in time and we couldn’t get a refund and no food delivery. We deleted the app please don’t waste your $ or time on this platform. Awful service . They actually hung up on my son and ended the chat. Horrible .”

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Posted 1 month ago

“Bunch of thiefs”

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Posted 1 month ago

“They do not have good customer service when it comes down to the contact support. If you cancel an order you basically don’t get the food or you don’t get your money back. It’s highway robbery. Especially if you are a customer that always spends with them. I’ve never had to cancel an order before but they were going to send it to a different location. So I cancelled the order. The don’t credit you for future purchases or they don’t give you your money back. So basically you lose out on a meal and you don’t get your refund”

UberEATS 1 star review on 25th April 2025

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Posted 1 month ago

UberEATS is rated 1.1 based on 9,502 reviews