UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,247 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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1351

Anonymous

Anonymous // 01/01/2019

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“After being told that my order would arrive in 60 to 90 minutes. Being told the driver had arrived, which she had not. Then being told by the driver that Carrabba’s gave her the wrong order and she would return with the correct order, she did not. Not sure if it was Uber eats that canceled or Carrabba‘s but 4 1/2 hours later, I was told my order was canceled. Huge waste of time and no apology!”

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Posted 1 month ago

“Ordered from uber eats from the business. I got an egg and cheese breakfast bagel and a side hashbrown. They no longer have hashbrowns, instead of leaving it off or calling me they added sausage. I didn't want sausage, otherwise I would have ordered that kind of bagel. Now I can't get a refund from them or uber eats. I couldn't speak to a human at uber eats. Even though the business admitted they know they made it incorrect I couldn't speak to a human or get a refund. Ridiculous!!!!”

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Posted 1 month ago

“Got charged a tip for an order I went myself to pick it up. No customer service! No refund!”

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Posted 1 month ago

“I ordered ruby Tuesday March 13, 2025. Says its delivered but id didnt arrive. I want my $40.98 money back”

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Posted 1 month ago

“Ubereats is not giving a refund, they charged me a $22 cancellation fee and it was more $2 off the original price. Now I’m charged with this fee and have no food, this is the worst app to buy food from and I don’t recommend at all. I can’t believe people would charge that much amount of money and never give the food. Plus the food was talking 40 mins just to come and they hadn’t even prepared it. Worst food app ever.”

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Posted 1 month ago

“I’ve always used my credit card on uber eats with little to no issues. Well, tonight uber eats decided it wasn’t going to work. Thanks for sucking as always 👏🏻”

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Posted 1 month ago

“Terrible experience. Charged us for our local sushi order. They were late & kept pushing back the time. Then claimed it was lost. Run around w customer service & they refuse to give us a refund even though either their driver ate our sushi or gave it away. Worse experience ever with delivery company. Never again! Sister is trying to reverse charges but UberEats has lost us as customers.”

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Posted 1 month ago

“Useless service food is so cold dont order through uber eats”

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Posted 1 month ago

“Horrible service - we Ordered food at 3:45pm for a 6 pm delivery. Kept seeing a change in drivers on the app. I reached out to uber eats on chat and they said the order was on schedule for delivery. I waited 15 minutes and contacted the 4th delivery driver and he said the order was stolen. I reached back out to uber eats on chat and they told me the order was cancelled and I would not be charged. That was there answer . No compensation , sorry customer service . Will never use uber eats again !!!!!!”

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Posted 1 month ago

“I HAVE NEVER BEEN INFORMED BY ANY OTHER RESTAURANT DELIVERY THAT IF I DO NOT CHOOSE A TIP AT CHECKOUT PRIOR TO RECEIVING MY ORDER THAT I WILL BE PASSED TO ANOTHER DRIVER. EXACT WORDING " ARE YOU SURE YOU DON'T WANT TO TIP? DRIVERS WILL PASS ON YOUR ORDER AND IT WILL BE DELAYED "!!!!!!! WHICH IS EXACTLY WHAT HAPPENED AND TOOK AN HOUR TO ARRIVE. I ALWAYS TIP ONCE I SEE THE ORDER IS CORRECT, ARRIVED HOT AND ON TIME. PLEASE EXPLAIN THIS TO ME? WHAT SERVICE/RESTAURANT/DELIVERY PERSON EVER GETS A TIP PRIOR TO DELIVERY???”

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Posted 1 month ago

“This isn’t even the first time I’ve had the worst customer service experience w them . I now know to use a different delivery service so I don’t have this problem again .”

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Posted 1 month ago

“10 minutes before my expected delivery my order was canceled. After a huge run around with uber eats I was finally offered $10. No thanks, I won’t use this service again.”

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Posted 1 month ago

“Uber Eats are thieves”

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Posted 1 month ago

“Refund request and clarification of cancellation charges Dear Uber Eats team, I am contacting you to express my dissatisfaction with the service received in relation to an order that I made today and that was canceled one minute after having made it. Even though I canceled it almost immediately, I have not received the corresponding refund. In addition, I have noticed that Uber Eats is charging a cancellation fee of 100% of the order amount, which I consider unfair and, honestly, it seems to me that they are acting inappropriately. This situation makes me feel that I am being treated unfairly and, if it is not resolved soon, I will be forced to take legal action. I have tried to solve this problem through multiple calls to customer service, without success. I kindly request a full refund of the amount paid for this order and an immediate clarification on the cancellation fees applied. I hope for a quick resolution to this problem. Sincerely, Alvaro Gonzalez”

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Posted 1 month ago

“Just ordered a KFC was missing all the fries and dips, only chicken and gravy for me, daughrer wont eat cause she will only eat the fries! probably will never use uber eats again, would rather a service that you can pick up the phone and sort any issues out. My question is does the resturant forget or does the driver take it out? As it wasn't fully sealed. And why can there be a step where they can re send your missing food?”

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Posted 1 month ago

“Terrible customer service, they could not understand a simple query and then (potentially to distract from their incompetence) falsely accused me of claiming a chargeback from my bank for a previous order and threatened to freeze my account until I paid it back. Ridiculous. I asked to esculate the issue to a manager a few days ago and I've not heard anything since.”

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Posted 1 month ago

“After order was delivered Uber eats cancelled order and charged me 15.61 and 25 for alcohol fee. Order was a kids meal and a steak with rice. No alcohol was ordered or delivered. Was charged fraudulent for something I didn’t do (cancelled order) or consumed (alcohol). Had to fight for them to refund me my money when I have proof of actual receipt and time stamp of when THEY cancelled order to charge me a fee.”

UberEATS 1 star review on 11th March 2025

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Posted 1 month ago

“I was scammed and my withdrawals were blocked, Sup*reme*asset*7**@**gm*ail.**com assisted me get my Money back”

UberEATS 1 star review on 10th March 2025

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Posted 1 month ago

“Uber eats started charging me $9.99/month without my knowledge. BE CAREFUL! I WILL NEVER USE THEM AGAIN!!!”

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Posted 1 month ago

“I placed an order for 4 breakfast tacos from Taco Cabana 2 miles from my house and the uber driver stopped at a second restaurant to pick up another oder, I called him 40 minutes later and he is still waiting for the other order, so I had to cancel the order and was charged $17.65 to compensate the driver and TC. What about my compensation!!! He picked up the second order not me!!! I will never again nor recommend Uber eats!!! I called to get my money back and support said they could not refund me!!! Never Again!!!”

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Posted 1 month ago

UberEATS is rated 1.1 based on 9,247 reviews