UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,417 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“learned today that the uber eats app has no idea where you are and sends orders to the wrong delivery address. I find this odd since the regular app has no problem. I wasted $40.40 today because their app sucks. I tried to enter a address correction which didn't work and had to cancel the order. I then called the business to see if the order could be transferred to the local location and that was a bust. Ended up asking them to donate my food to someone in need so the food didn't go the trash and I'm still hungry.”

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Posted 2 months ago

“We received our food cold, and the fries were like rubber. It was beyond disgusting, and they gave us a $12 credit towards another order when we spent over $50.”

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Posted 2 months ago

“Uber eats!!! Stop the fawk having these drivers bring my food cold when y’all be giving them 3 orders!!! STOP! ….No wonder nobody orders or like to drive for yall!”

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Posted 2 months ago

“They are the worst! I will be deleting the app and never ordering from them again! They suck and charge too much money!!! They don’t care about their customers!!! You have a problem you’re talking to a dismissive bot! They allow the customer to be treated anyway by the restaurant who don’t disclose their policies! This is New York State that is illegal!”

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Posted 2 months ago

“The TV ads have turned me completely off. “Man the grill?”

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Posted 2 months ago

“Terribly expensive . Food for 2 from Culver’s ended up coming out to 100 bucks . Absolutely not. We didn’t even get that much . I ended up not going through with the order . 20 bucks of it was straight fees . And this is with uber one subscription! Absolutely insane . Good thing I didn’t pay for the subscription . They offered 5 months free . But I’m not gonna be ordering off there anymore unless they send a coupon for 30% or more off .”

UberEATS 1 star review on 16th September 2025

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Posted 2 months ago

“Worst place to order food just take a good look how dirty the drivers are and who is handling the food and never on time orders always lost”

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Posted 2 months ago

“HORRIBLE. I received the complete wrong order and had photo proof and Uber Eats still denied me a refund. I was so upset. I called the place I ordered from and THEY did the right thing and refunded me. I ended up turning right around and reordering from DoorDash. No issues. Screw Uber eats. Deleted my acct and uber one. Will never use these people again. Scammers.”

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Posted 2 months ago

“After waiting 2 hours they could not find driver we canceled they still charged us and will not issue refund based on phillines so good luck getting any help from them worst place ever never again”

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Posted 2 months ago

“Worse company ever. Horrible customer service. They don’t refund you on their mistakes, let alone know how to fix them. Very unprofessional and blind when it comes to running a SUCCESSFUL business. Yes, you can run a business, anyone can. But not everyone can succeed at it, and thanks to UberEats, they prove that theory correct and obvious. God bless them and what future they may hold. Well, that’s if there is one.”

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Posted 2 months ago

“I got back everything I lost—handled with total security.”

UberEATS 1 star review on 15th September 2025

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Posted 2 months ago

“I would do no stars if I could. Uber eats no customer service is wack. I made a order for my wife. She's a nurse at a hospital. The Uber eats delivery driver could not speak English, so he could not follow the directions i placed with the order. Uber eats still charged me even thou my wife never got her food. Uber eats is trash now. Bring back real customer service. Not ai robots smh”

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Posted 2 months ago

“Tonite I spent $40.00 for a Treat for myself from Olive Garden. I ordered and asked for delivery on line and delivery was thru Uber Eats. After waiting about 15 minutes after estimated drop off Time it was to be delivered, I saw a strange email that said ,"Order Cancelled" and a very unclear, fuzzy picture of the purported delivery stating with note "Left at Door". And this was under the "Cancelled" description. It was NOT LEFT AT MY DOOR. I learned from Olive Garden it is a picture of the inside of the bag. OG is going to refund and apologized but would not put me in touch with driver or Uber Eats connection to learn more or complain. This kind of service has happened before where the delivery and restaurant point finger at each other but customer can't get an answer. I AM HUNGRY. I was really looking forward to the meal. So because I don't have it, I am here to say Uber service is 1 star. If that. I WILL NEVER EVER USE UBER EATS EVER AGAIN. THIS WAS TERRIBLE CUSTOMER SERVICE AND DELIVERY WITH NOTHING, FROM UBER TO SAY "SORRY". ETC. IF A RESTAURANT SAYS THEY USE UBER FOR DELIVERY AND I DON'T GET TO CHOOSE, I WILL TELL THEM NEVER MIND AND GO TO ANOTHER RESTAURANT. TERRIBLE CUSTOMER SERVICE WHICH IS SO IMPORTANT AND WE NEED TO INSIST ON GOOD CUSTOMER SERVICE.”

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Posted 2 months ago

“Sorry I can't rate it a ZERO, along with the restaurant, Caliope's on W. Belfort. Immediately after placing my order, the ordered popped up, & I realized it said crayfish rice, instead of shrimp fried rice. I immediately got cancel within 2min. just navigating to find their cancel button. I saw I was immediately charged $25 for cancelation. I immediately contacted the restaurant & Uber Eats.I was told they'd stayed on my order. They didn't even have time to barely read my order. Both denied me a refund or just being able to correct the rice. I've deleted Uber Eats App, & will never frequent Caliope's on W. Belfort again, since I don't know who is the liar/thief.”

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Posted 2 months ago

“Their app is horrible and they keep changing the ETA delivery times per order then hot fool items are cold and cold items are at room temperature. When trying to use their app chatbots are not up to par and customer service end chats even when issues are not resolved. Their phone number to contact customer service is no longer available leading me to believe they don’t want to deal with customers and just ignore because they know they have these issues. And then they don’t compensate you after the fact.”

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Posted 2 months ago

“WORST COMPANY EVER!!!!!”

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Posted 2 months ago

“I live in south florida, once I received notification that they are in the way I always send the drivers messages in English and Spanish( supporting language) regarding directions to my home because their directions always takes them to the wrong entrance. He didn’t read them and proceeded to go to the wrong entrance. He calls me and says” do you speak Spanish?” I said “ No” and proceeded to tell him in English ( as best as I could) how to get to my home. He hung up on me. Then continued to sit at the wrong entrance. Eventually he leaves but drives the opposite way. I canceled my order ( food was going to be cold) and was charged a cancellation fee for the driver time. I call customer service. I explained the situation and was denied a refund. So disappointed, with uber eats, I deleted the app. Never again.”

UberEATS 1 star review on 14th September 2025

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Posted 2 months ago

“I wish I could give zero stars. I payed an extra $5 to have priority delivery and am still waiting on my order. It is past the free delivery time at this point which is ridiculous. This company is a joke. Stop starving kids.”

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Posted 2 months ago

“I ordered a pizza and when it arrived it was all squashed into the side of its box. No refund offered and told it was acceptable.”

UberEATS 1 star review on 13th September 2025

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Posted 2 months ago

“Do yourself a favour go look up the restaurant you want to order from and compare their posted prices to the uber eats prices you’ll be surprised. Ripping people off for cold and late food.”

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Posted 2 months ago

UberEATS is rated 1.1 based on 10,417 reviews