UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,511 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,511 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 23rd June 2025

Elvis Gross

UberEATS 1 star review on 14th June 2025

Anonymous

UberEATS 1 star review on 13th June 2025

Anonymous

UberEATS 1 star review on 12th June 2025

Shelly Miles

Dina

1391

Anonymous

Anonymous // 01/01/2019

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“Uber, before you hire a driver you should make sure they have a basic understanding of the law. I routinely see your drivers stop in places that are simply dangerous. Well and clearly marked.”

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Posted 2 months ago

“We ordered Burger King through Uber Eats Friday night. Two of our five sandwiches were missing. Not only that but we were overcharged on one of the sandwiches. We tried calling Burger King and guess what, no answer. Then a recording comes on that the voicemail hasn’t been set up? Uber Eats claims they cannot give us a refund because their order and Burger King’s receipt matches. Excuse me, but how can Uber Eats prove the missing sandwiches were in our bag? We are done with the Burger King in Laurel, MD and also Uber Eats!”

Helpful Report

Posted 2 months ago

“I ordered some food yesterday and i never received my food my uber eats driver took my food and when i contacted HELP they said i was eligible for a refund or to have some of my money back. so basically i was scammed out of $20”

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Posted 2 months ago

“I've had a membership for years. Last time I ordered food it arrived cold-especially the soup! My microwave was packed away due to a water loss in my home. I addressed my complaint that day and got no compensation or response from UberEats. Now I want to cancel my membership.”

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Posted 2 months ago

“Exceptional Service Miss Violet and her team were a true lifesaver in helping me recover my funds from a fraudulent platform. From the outset, their professionalism and commitment were evident. They walked me through the entire recovery process, keeping me updated every step of the way. Thanks to their expertise, I successfully retrieved my money. I highly recommend their services! Email: miss--violet--551--@--gmail--.--com What's--App: +1 (667)--487--5571”

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Posted 2 months ago

“The driver pulled off with my food and there is no way to get money back. Not the person on the picture this was horrible”

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Posted 2 months ago

“Uber Eats truly doesn’t care to lose a customer for life, because they have so many of them. Customer Service Reps (overseas) are there to fill the seats and nothing more. There was no resolve of any kind for my issue and they are reading scripts when talking. Never heard an apology either, because it’s not on a script, apparently. This is a HQ level issue and I won’t support any brands owned by Uber.”

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Posted 2 months ago

“Don't get me wrong. Uber does their best to provide good service, and their drivers in general are great. Their app, however, is just busted. Don't ever order their BOGO's. Every time I have ordered a BOGO or a discount Buy X get Y type deal from them, the program has left out items, even though it is displaying the items at check out. Quite simply, they are not honoring their agreement, and you should only trust that you'll get the item you clicked, and nothing more, if there is a deal attached to it. You do not get two for one deals. You don't get the discounts. After three months, I'm feed up. I'm unsure I'll continue ordering, but for sure don't trust any bargains that they are offering on the app. The program doesn't know how to handle it.”

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Posted 2 months ago

“UberEats is really a scam nowadays, imposing heavy taxes even on small orders”

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Posted 2 months ago

“Fast ! But I have a suggestion and is that when driver takes an order until they don't pick up food it doesn't gives you the address to drivers. It should said place to pick with address included so drivers can see distance or where is the delivery!”

Helpful Report

Posted 2 months ago

“My food never arrived home and they didn't return my money. I'll look for another delivery company.”

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Posted 2 months ago

“Ordered Jimmy John’s and after the order was confirmed, a notice was received that the food was being delivered by uber eats. I will never order from Jimmy John’s again. The order was missing items and the drink was not delivered. The driver, Gaby, ignored my texts and calls. I was left with no way to seek assistance other than completing the survey and giving a review. Worst thing Jimmy John’s could have done.”

Helpful Report

Posted 2 months ago

“Be careful ordering from this restaurant using Ubereats. I paid almost $50 for order including driver tip and the food was COLD and the drink didn't have a safety lid. Contacted Wingstop, they were like we will take notes. Contacted Ubereats, system said I don't qualify for any credits. If you want to wait 40 mins to get cold food and a drink with NO SAFETY LID and not be satisfied with your food, this is the service for you.”

Helpful Report

Posted 2 months ago

“Order Jimmy John’s online they apparently use Uber to deliver the delivery driver went into a completely different Jimmy John’s. Then to the Jimmy John’s that I ordered from took way too long. Customer service is horrible. There’s no options to communicate with customer service except for to call in. They don’t resolve issues correctly”

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Posted 2 months ago

“Worst platform of lying robots from India. Boycott Uber now!”

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Posted 2 months ago

“I will never use under eats again I got ripped off on grocery delivery. The service fee said 3.99 then on checkout said 6.99 then they expect tips and if I don’t I feel bad nope I will get off my a$$ and go get my food myself this will never happen again I will never use this service.”

Helpful Report

Posted 2 months ago

“I placed an order through Uber Eats and was extremely disappointed to discover a hair in my burger upon delivery. I immediately reported the issue to Uber Eats customer service and provided clear supporting evidence, including both photos and a video. To my surprise, the response I received stated that a refund could not be issued. I asked for clarification and a proper explanation, but was met repeatedly with the same automated response from an agent named Rahma. This lack of accountability and poor handling of a valid complaint is both frustrating and unacceptable. Given the circumstances, I will be escalating this matter further. I also want to make it clear that I will no longer be using Uber Eats going forward.”

Helpful Report

Posted 2 months ago

“I spent so much money with these guys, and it’s nothing but problem after problem. What sealed the deal for me was they couldn’t find a driver for my order. So I canceled the order, and they still charged me full price for that order. I was on the help chat and transferred seven different times to seven different people, with a few of them saying don’t worry we will get you a refund. It’ll take 3 to 5 days. To then be transferred to someone that said I am not allowed a refund. Also, don’t listen to their promotions, they will say bundle a second stop for no extra fee. There will be an extra fee, and once you click that bundle button, it’s too late to go back because they will also charge a full price for that. Download at your own risk and be prepared to hand them your money.”

Helpful Report

Posted 2 months ago

“I faced a major financial loss, but Mrs. Bruce Nora helped me recover. Contact her at +1 (251) 332-9853 for support.”

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Posted 2 months ago

“Uber estimate time for delivery is by the far the most misleading piece of data. If you’re looking for delivery under 30 minutes - it’ll pull up restaurants, once you place the order it uses that as the lower range and upper wrangle is >30 minutes, and even that keeps changing. I’ve never had my food delivered between those two ranges, doesn’t matter how much the upper range keeps moving. There is no such thing as customer service. They repeat the same monologue from the same sheet and never help out. Talk about the worst CX. This applies to every time I’ve used this service - which is very rare and only if I have no other choice”

Helpful Report

Posted 2 months ago

UberEATS is rated 1.1 based on 9,511 reviews