UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,945 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,945 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to start? My company provided $140 vouchers for the holidays. However, when trying to order, I am met with an error every single time. And good luck opening a support case and getting that resolved. So I have $140 sitting in my account that expires tomorrow. My company has reached out to their support and have been met with no assistance whatsoever. Imagine having a client pay thousands of dollars for a service and then not delivering the service. Use DoorDash or PostMates or just walk to the store before using Uber.”

Helpful Report

Posted 9 months ago

“This was a terrible experience. The customer support was completely useless and unprofessional. Because of wrong and misleading guidance from Uber Eats support, my order was canceled, and I was still charged the full amount.”

Helpful Report

Posted 9 months ago

“Awful customer service, food never arrived and I was generally dismissed by anyone I was able to talk to.”

Helpful Report

Posted 9 months ago

“I ordered Taco Bell @1am my order was suppose to be ready by 1:40am. My delivery driver changed 4 times. Here it is 3:30 no food & a 10$ off next purchase. Uber it’ll be a next time. After reading these reviews I hate I put my card they app. DO NOT ORDER WITH UBER. If y’all don’t have enough driver to get the food out in a timely manner stop taking orders and ppl money”

Helpful Report

Posted 9 months ago

“We ordered ubereats delivery for dinner because we didn’t want to drive with the amount of snow on the road. Our dinner obviously arrived cold because our delivery came by bicycle. They do not have a temperature policy so they basically could care less. There should be a NO BICYCLE DELIVERY policy when the weather gets cold. Very disappointed. It also took forever with their customer service. Long waits between notes. Terrible service in every way.”

Helpful Report

Posted 9 months ago

“We have recently experienced an increase in rude and aggressive behavior from some Uber Eats drivers. Unfortunately, it appears that Uber does not sufficiently screen its drivers, allowing virtually anyone to sign up without proper checks to determine their suitability for the role. This lack of oversight negatively impacts restaurants’ reputations, as some drivers mix up orders or, in certain cases, even remove items from orders. We strongly believe that Uber should implement a more thorough hiring process, including interviews and background assessments, to ensure drivers meet professional standards.”

Helpful Report

Posted 9 months ago

“Moron delivering doesn't speak english,moron delivering doesn't know how to verify correct address so it went somewhere else, what kind of idiot employer hires morons that are illiterate and incompetent, the answer is uber eats.”

Helpful Report

Posted 9 months ago

“THIEVES!!!! I ordered food 40 minutes before a restaurant closed!!! Uber Eats did NOT send a driver. I called the restaurant 15 minutes before they closed and they informed me that my order was ready but no one has picked up. I called again 2 minutes before they closed and they instructed me to cancel since Uber Eats did NOT pick up my order and they needed to close. Now, Uber Eats is charging me an almost $15.00 cancellation fee. THIS IS ROBBERY!!! Why should I have to pay because Uber Eats could NOT fulfill the service they offered?!!!!! Then I waited almost 30 minutes for a customer service rep who was extremely unhelpful and had the nerve to try to instruct me on how I need to speak to him!!! Who the hell does he think he is especially when the company he works for is stealing my money!!! THIS IS AN OUTRAGE and I will NEVER order from Uber Eats again!!! And until I get my money back, I’m going to be here and on every media outlet to expose them!!!”

Helpful Report

Posted 9 months ago

“Took an hour an a half for a $20 cold sandwich loaded with nasty onions. Never again!”

Helpful Report

Posted 9 months ago

“First off 0 stars isnt adoption unfortunately When you order something and they ask if you want something g to replace and aren't given an option and it takes you 20 minutes to cancel then when you finally talk to someone they charge you for a delivery fee for something they didn't have you weren't given a replacement option other than one said that's what you were getting”

Helpful Report

Posted 10 months ago

“On Friday December 29, 2025 we did not receive our two orders of large fries, extra cheese and and unwanted mayo on one sandwich from Charleys. We called our driver who said he was not responsible for orders being wrong. I tried calling Charleys on 19 but the phone number doesn't work. I will never use this app again. Uber eats just is a rip off.”

Helpful Report

Posted 10 months ago

“I pay monthly fees still get service charges on each order Doesn’t make any sense”

Helpful Report

Posted 10 months ago

“Rip-offs diver cancelled my order and insured me ill get a refund in 3-10 calendar days, I've waited 14 days later i finally got ahold of someone through fb messenger, and was told its too late because i didn't request a refund because 48 hour window, I'll never use their service again!”

Helpful Report

Posted 10 months ago

“The fuckin worst lol”

Helpful Report

Posted 10 months ago

“Horrible. Charged 75$ for turkey with a price tag of 32.79....crooked thieves. Also had numerous charges for taxis in another city...not mine App is not secure.”

Helpful Report

Posted 10 months ago

“On the last three occasions that I’ve ordered from Uber eats the driver, takes on multiple orders to deliver, which pushes my delivery back by an hour at times. My food comes back cold or my ice cream is melted because the delivery drivers take on more than what they can take.. I will be looking at other services to use in the future due to this complication has come up.”

Helpful Report

Posted 10 months ago

“Useless and unaccountable. Late delivery of food that eventually turns up cold.”

Helpful Report

Posted 10 months ago

“So I'm a Uber eats driver and yesterday I toke a job driving 40 minutes out of my way. Showed up 20 minutes early just for Uber to cancel the order. I called to get compensated just to be told that there was no such order ever in their system. So I'm out 20+ because of Uber eats lies. I'll be moving on to a different platform never again while I go out my way for Uber eats.”

Helpful Report

Posted 10 months ago

“My last 3 orders took over an hour. Food was cold! This last order I had ramen being delivered on a bicycle that took 1.5 hours. Uber Eats used to have fast delivery now they are careless about the delivery times with food that is not edible. I just can’t order from them anymore. Sad they used to be reliable.”

Helpful Report

Posted 10 months ago

“i work in a restaurant that uses uber eats as the delivery service and they’re useless. usually late, and last week marked an order as delivered when no one picked it up and ‘couldn’t’ give us a phone number or adress to deliver it ourselves, and last night someone put an order in through them and AFTER the person paid they claimed they couldn’t deliver it but because they paid through the uber eats app they got our tip despite doing absolutely nothing. we’re currently trying to find a new delivery driver because those people are incompetent.”

Helpful Report

Posted 10 months ago

UberEATS is rated 1.1 based on 10,945 reviews