UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,420 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,420 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Uber charged my card for an order never ordered then returned that same order to the store charging me an additional 25.00 restocking fee. WHAT A BUNCH OF SCAMMERS YOU JUSY LOST ME AS A CUSTOMER FOR GOOD HOPE YOU GO BANKRUPT”

UberEATS 1 star review on 2nd September 2025

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Posted 3 months ago

“I placed a delivery order and a burger was missing when it got delivered. It's impossible to get this resolved. I tried the virtual assistant in the app but it kept crashing. I rang the restaurant and they gave me the number of an Uber support line. I rang that line and they said they couldn't help me and I'd have to ring McDonalds. I rang McDonalds back and was told I would have to drive to the restaurant to collect the burger which I'd paid for the delivery of. They then gave me another number of head office. I rang that and they said I'd have to ring a different Uber number. I rang that and they said I have to go through their app. I went on that and they finally agreed to give me a refund. £2.97 refund for a missing £6.89 burger. When I queried that, they pasted some default text about it being McDonalds fault then refused to talk to me. Pathetic.”

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Posted 3 months ago

“made many order but always ither bits are misses or the whole order am deleting the app and wouldn't recommend anyone to use , used to be good but the past year had gone down hill massively”

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Posted 3 months ago

“Tried Uber Eats tonight since I had a coupon thru Instacart. It was horrible. Not the driver, Uber Eats. Impossible to deal with. Never again.”

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Posted 3 months ago

“I placed my first Uber Eats order tonight. It was 2 for 1 pizza order and was never delivered, even though Uber Eats continuously says it was delivered. I placed an order directly with Papa John’s after Uber Eats refused to acknowledge their error and rectify the issue. I called their “customer service” number and the recording told me to go to the website for resolution. That was a joke. Chatbots telling me again and again I was ineligible for a refund. The driver app took a pic of the delivery location and that was enough evidence for them. I will NEVER place another order with Uber eats and although I demanded a cancellation of my subscription, I’ve not received confirmation. Do NOT trust Uber Eats!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 months ago

“Our oder never arrived the driver delivered to wrong address we got a refund thru Uber eats however the driver needs to be disciplined for this kind of mishap and I would like u et eats to give me compensation even though I got a refund as that food was for my kids they had to go to bed hungry as it was too late to order again”

Helpful Report

Posted 3 months ago

“Would rate 0. I have diet restrictions. I ordered food worth 61 dollars and received someone else's order completely different from what I ordered. I recieved no customer support from Uber eats and received no return or refund. Apparently when I raised a complaint the order i received matched my order and there was nothing I could do. I will never use this stupid app again.”

Helpful Report

Posted 3 months ago

“My order never arrived. The driver marked it as delivered but took the food for themselves. This is absolutely unacceptable, dishonest, and unprofessional. Uber needs to take strict action against this driver.”

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Posted 3 months ago

“First attempt got stolen by the driver, and my credit card got charged! Second attempt at the same restaurant kept getting delayed, changing drivers, until it finally got cancelled 4 HOURS LATER!! DO NOT GET SUCKED IN BY THE $25 OFF COUPON!!!THE ABSOLUTE WORST!!”

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Posted 3 months ago

“Every single time I order, it is late or my order has to be cancelled!!!”

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Posted 3 months ago

“My friend placed a order and they lady was lazy an ate half my cake an uber eats wont give a refund or anything never using them again”

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Posted 3 months ago

“We ordered Uber eats tonight. The order arrives raw. I had the pleasure of several chats with somebody from Pakistan. Three phone calls later. I received three emails from Russia. When I called Uber regarding this, they hung up on me.”

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Posted 3 months ago

“Some unber shoppers dontcare about customers needs.Some of them steal yur items before delivering. How can you tick off that you picked up and cash out items and then upon arrival my order is missing items.Other times they dont search for items they just cross it off as unavailabe. Worst thing most times those are the items that are most essential.”

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Posted 3 months ago

“I didn’t order fraud with my fries, but Uber Eats served it anyway. I paid for my order, and somehow, they still “helped themselves” to more money afterward. Never thought I’d be paying extra for the privilege of waiting for cold fries.”

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Posted 3 months ago

“I order my son's pizza at pizza hut to be delivered by Uber eats and decided to get the big bundle paid for it. Added my tip. Waited and watched the app. It got picked up by Stacy at 4:11pm. Watch her little car on the app go everywhere. I tried messaging her and calling her thinking she was lost. She never answered me. Then I watched her car be at the same location for 30 minutes which was about 15 miles away from me. I called up pizza hut and she did pick up my pizza. Then on the app or showed merchel continue my delivery but he went to pizza hut and told them I was not home. I ended up getting hold of ubereats on the app to cancel. After all the tub around and everything it got canceled at 5:39. It was my first and last time trying to use ubereats. I should have known after seeing on Facebook, Instagram and toktok how bad experiences is really common with Ubereats.”

UberEATS 1 star review on 31st August 2025

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Posted 3 months ago

“I have given this company 4 chances to keep my business. I have not gotten an order right, on time, or hot yet. They dont care when you complain. They brush you off. They got your money already amd thats all they care about. DoorDash for me from now on!”

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Posted 3 months ago

“I placed my order for $33. Waited as I watched the time. The driver messaged me to say that he doesn’t speak good English, and he dropped the order to a wrong customer. I complained to Uber eats, and they told me that I would not be able to get refund or anything, because the status shows order was delivered. So I lost my money and still did not get any food. will never order again from them. I am deleting the app. And you came even call the customer line to speak with a real person.”

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Posted 3 months ago

“I normally use this company but today will be my last time. I bundled an order and a few seconds later noticed that the location they sent my order to was far. I cancelled thinking I could reorder within seconds but was charged the whole total of my order as the cancellation fee. I contacted customer service and they basically told me there’s nothing they could do and ended the chat. His name was AKRAM. Same thing for the second person I spoke to. I think this is horrible service. I don’t mind paying a cancellation fee but the total of my whole order is the cancellation fee????? That’s a scam!!!!”

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Posted 3 months ago

“Absolutely abysmal company, allows drivers to pick up multiple orders which in turn means delivery's that should only take 10 minutes from pick up take 30 to 50 minutes leaving food cold and inedible, when bringing this to the attention of the support they passed the buck and refused to do anything to rectify the situation. This has happened multiple times however I stupidly try to give the benefit of the doubt and gave multiple chances and will not be anymore.”

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Posted 3 months ago

“I ordered food and I cancelled it immediately. It took less than a minute to cancel it. The Uber charges me fully for the food I have never received. So so unfair.”

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Posted 3 months ago

UberEATS is rated 1.1 based on 10,420 reviews