UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,563 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Driver doesn't deliver he denies not delivering then admits he went maybe next door I call Ubereats and they REFUSED to refund. Order not eligible. I am out $42 and food.”

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Posted 4 months ago

“They are awful. If you can even understand what they are saying they respond with intentional ignorance and a terrible attitude.”

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Posted 4 months ago

“Do not use uber eats if you have a problem with an order you get a robot to talk to and when your driver doesn't answer texts or calls and you cancel after reaching out to uber eats 3 times they still make you pay for food you never got when the restaurant and the driver both messed up.”

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Posted 4 months ago

“Ordered pizza of which Uber driver did not fit box flat down, but decided to place pizza in box upright in his bag. Pizza squashed. Obviously it’s clear that he no training or guidance”

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Posted 4 months ago

“wish i could give this zero stars ordered 55 min later driver called to say none was available did we want substitutes which we do not we had to cancel and got charged bc uber eats cant get it together”

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Posted 4 months ago

“Don’t even have a customer service number to contact the only one they do have only is for driving which makes no damn sense at all doesn’t even give an option to cancel order”

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Posted 4 months ago

“I have my cofee shop on UberEats for 8 months, Uber Eats never give me my payment, I call several times, never fixed”

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Posted 4 months ago

“Your driver Rasta stole our food from Buffalo Wild Wings!!! He should be ashamed of himself and he should get fired for giving my food to someone else, at least that’s his claim! Just so you know Rasta you stole from a widow and her young teenaged son!! Uber Eats should have credited my account but they are also robbers!!!”

UberEATS 1 star review on 23rd September 2025

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Posted 4 months ago

“Scam! Don't use Uber Eats! In our first order the driver went to another location. The estimated time for the food to arrive was 21 minutes. After 45 minutes waiting for the food the driver called to say he was in another location. We asked if he had our address, he confirmed he had it. We asked why he was there then. He didn't give an coherent answer. He yelled at me and hung the phone on me. And then: UBER CHARGED US FOR THE FOOD WE NEVER RECEIVED. IT WASN'T OUR FAULT IN ANY WAY. After loosing time sending them 3 emails they sent 3 impersonal answers saying they didn't refund our money for the food we never received. Amazing! Worst service and experience ever. We will never order again Uber Eats. We are cancelling our account because is obvious Uber doesn't care about customers. And of course we are taking legal action against them because you can't cheat people with such impunity.”

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Posted 4 months ago

“Uber Eats is horrible and as far as I am concerned stole nearly $80 from me! The driver never delivered our family dinner and when I alerted the company, they said there is nothing they can do because their driver marked the order as delivered. They do t make drivers take photos to prove delivery. They just take their word. In that amount was a tip for this loser who never delivered my meal. Ugh! Do not ever use Uber Eats for your food delivery. They have the WORST customer service and don’t own their own mistakes. They are a corporate rip off! They take advantage of everyday citizens and don’t even care. I could not even get the name of a supervisor. Complete scam!”

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Posted 4 months ago

“Restaurants are always forgetting items paid for or hugely messing up expensive orders and over eats does NOTHING about it .. I've paid alot or money for orders missing so much and Uber Eats just says sorry .. I'm done using them .. you want to charge what you charge you better make sure that order is correct !! Over 10,000 reviews and a 1.1 rating .. tells you something doesn't it ??”

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Posted 4 months ago

“Orrible servicio James lo bolvere a usar los driver muy groseros tardan una eternidad te entregan tu comida fria y con muy mal aspecto la cara grosera muy mal servicio si no quieren trabajar en esto no lo agan muy desilusionada de los choferes miy groseros no lo recomiendo.”

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Posted 4 months ago

“I ordered food for delivery from a restaurant 3 miles from my house. No fee was quoted but I saw total cost of $95. For the 3 meals in ordered including tip the Tamar was $60. That means uber was charging me $30. I tried to cancel writhing 5 minutes of ordering and Uber said I couldn’t.”

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Posted 4 months ago

“If I could leave less than one star I would. Our driver never made it to our address. He took a picture of our food on a retaining wall, not even in front of a building and then I received a message saying it was delivered. I was texting him the whole time telling him he was at the wrong place. He canceled our order and said that I was unreachable so we don’t qualify for a refund. Below is a picture of the message. They sent me sending me on a scavenger hunt for my own food.”

UberEATS 1 star review on 21st September 2025

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Posted 4 months ago

“Oh let’s see here. I placed an order through them and the product was never delivered. They did not have a signature, picture or any of the likes, in fact the merchant had called and said we are canceling the order. Why, they couldn’t find the address, wow really? Every other delivery person finds it. Now uber charged me and is now unwilling to give me my money back. They claim I didn’t call the same day (which I didn’t) who cares I never received the product. Uber you messed with the wrong guy.”

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Posted 4 months ago

“Every time I order I have to message the drivers and give them directions to my actual address. Because "Uber Eats" GPS is absolutely trash and sends the drivers to the wrong address Every time. I have complained to Uber Eats atleast 20 times and I always get the same response "I'm so sorry for the inconvenience this has caused you, I will make a note of this for you Sir..”

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Posted 4 months ago

“⭐☆☆☆☆ I had a very frustrating experience with Uber Eats. I placed an order and realized within two minutes that I needed to modify it. The app wouldn’t let me edit, so I called the restaurant directly — they confirmed they had not started preparing my food and advised me to contact Uber. Since I couldn’t reach Uber Eats quickly, I cancelled the order and planned to reorder. Despite this, Uber Eats still charged me and later claimed the restaurant had already started preparing the food, which was completely untrue. The restaurant themselves told me otherwise. It took Uber Eats over six hours to respond, only to deny my refund with a copy-paste explanation. This feels like dishonest business practice — keeping customers’ money for an order that was cancelled within minutes and never prepared. The lack of customer service, refusal to resolve the issue fairly, and the time it took to even get a reply make this a terrible experience. I will seriously reconsider using Uber Eats again and recommend others be cautious before trusting their cancellation and refund policies.”

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Posted 4 months ago

“Uber In general is the worst! Horrible service I never write reviews but they are simply the worst!!!!!”

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Posted 4 months ago

“Second time took hours and still didn't get our food. Trying to communicate with our driver was a mis. Had to text not call since he did not speak English. Ok but hours and buildings have numbers. Called uber and they said the driver did everything they could to gets our order. What! And on the app showing a picture where it was left. We don't know where it was. But clearly this driver needed help with directions and numbers. I am starving. Now have to go out and get dinner. Not very convenient at all. Frustrated, irritated and hungry. Not good. No photo no food to show.”

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Posted 4 months ago

“CONSISTENTLY SUCCESSFUL IN ASSET RECOVERY!”

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Posted 4 months ago

UberEATS is rated 1.1 based on 10,563 reviews