UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,452 Reviews

1 %

of reviewers recommend UberEATS

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1.1

Based on 10,452 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First attempt got stolen by the driver, and my credit card got charged! Second attempt at the same restaurant kept getting delayed, changing drivers, until it finally got cancelled 4 HOURS LATER!! DO NOT GET SUCKED IN BY THE $25 OFF COUPON!!!THE ABSOLUTE WORST!!”

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Posted 3 months ago

“Every single time I order, it is late or my order has to be cancelled!!!”

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Posted 3 months ago

“My friend placed a order and they lady was lazy an ate half my cake an uber eats wont give a refund or anything never using them again”

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Posted 3 months ago

“We ordered Uber eats tonight. The order arrives raw. I had the pleasure of several chats with somebody from Pakistan. Three phone calls later. I received three emails from Russia. When I called Uber regarding this, they hung up on me.”

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Posted 3 months ago

“Some unber shoppers dontcare about customers needs.Some of them steal yur items before delivering. How can you tick off that you picked up and cash out items and then upon arrival my order is missing items.Other times they dont search for items they just cross it off as unavailabe. Worst thing most times those are the items that are most essential.”

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Posted 3 months ago

“I didn’t order fraud with my fries, but Uber Eats served it anyway. I paid for my order, and somehow, they still “helped themselves” to more money afterward. Never thought I’d be paying extra for the privilege of waiting for cold fries.”

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Posted 3 months ago

“I order my son's pizza at pizza hut to be delivered by Uber eats and decided to get the big bundle paid for it. Added my tip. Waited and watched the app. It got picked up by Stacy at 4:11pm. Watch her little car on the app go everywhere. I tried messaging her and calling her thinking she was lost. She never answered me. Then I watched her car be at the same location for 30 minutes which was about 15 miles away from me. I called up pizza hut and she did pick up my pizza. Then on the app or showed merchel continue my delivery but he went to pizza hut and told them I was not home. I ended up getting hold of ubereats on the app to cancel. After all the tub around and everything it got canceled at 5:39. It was my first and last time trying to use ubereats. I should have known after seeing on Facebook, Instagram and toktok how bad experiences is really common with Ubereats.”

UberEATS 1 star review on 31st August 2025

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Posted 3 months ago

“I have given this company 4 chances to keep my business. I have not gotten an order right, on time, or hot yet. They dont care when you complain. They brush you off. They got your money already amd thats all they care about. DoorDash for me from now on!”

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Posted 3 months ago

“I placed my order for $33. Waited as I watched the time. The driver messaged me to say that he doesn’t speak good English, and he dropped the order to a wrong customer. I complained to Uber eats, and they told me that I would not be able to get refund or anything, because the status shows order was delivered. So I lost my money and still did not get any food. will never order again from them. I am deleting the app. And you came even call the customer line to speak with a real person.”

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Posted 3 months ago

“I normally use this company but today will be my last time. I bundled an order and a few seconds later noticed that the location they sent my order to was far. I cancelled thinking I could reorder within seconds but was charged the whole total of my order as the cancellation fee. I contacted customer service and they basically told me there’s nothing they could do and ended the chat. His name was AKRAM. Same thing for the second person I spoke to. I think this is horrible service. I don’t mind paying a cancellation fee but the total of my whole order is the cancellation fee????? That’s a scam!!!!”

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Posted 3 months ago

“Absolutely abysmal company, allows drivers to pick up multiple orders which in turn means delivery's that should only take 10 minutes from pick up take 30 to 50 minutes leaving food cold and inedible, when bringing this to the attention of the support they passed the buck and refused to do anything to rectify the situation. This has happened multiple times however I stupidly try to give the benefit of the doubt and gave multiple chances and will not be anymore.”

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Posted 3 months ago

“I ordered food and I cancelled it immediately. It took less than a minute to cancel it. The Uber charges me fully for the food I have never received. So so unfair.”

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Posted 3 months ago

“GARBAGE. I had to wait 2 hours for my food and when I asked for a refund they kept disconnecting the chat!!! Not the drivers fault - the company I will Never ever do business w this corrupt company again.”

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Posted 3 months ago

“We order pizza when it arrived it was ice I meant ice cold”

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Posted 3 months ago

“Honestly should get zero stars. They have no customer service but they make a lot of mistakes with their orders. I waited 90 minutes for my order then the delivery person called me that she is outside. She was not, I spent 30 minutes trying to locate her. After I contacted uber they sent my money back but when i complained about the insane time i lost they said the see the issues as resolved since i got my money back. Is this a joke? Will not be using uber again.”

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Posted 3 months ago

“I contacted Uber Eats for help. They keep disconnecting me with another person. VERY DISAPPOINTING. It’s like HOPELESS to be helped. I canceled my order because it’s taking more than an hour and they couldn’t help me at all and keep disconnecting me. I have never felt so hopeless on a company like Uber eats.”

UberEATS 1 star review on 29th August 2025

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Posted 3 months ago

“Being a customer for years am seeing their service going form bad to worst. They line up several deliveries with the same driver and eventually increase the max wait time. Two days ago I had to wait for a total of 2 hours where the max wait time was of an hour. Even today during ordering the wait time was 20 mins and soon as I placed the order the wait time went to 45 mins. They just do not care. Treating their customer like trash. No accountability at all.”

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Posted 3 months ago

“Total trash company. As a former driver I can attest to this fact. First off, they hire anyone with a pulse and a smart phone to do deliveries. They allow bicycles and scooters to be used in rural areas and other locations where bike and scooter deliveries are not practical. Their criminal background check is a joke. I personally know a driver who served an eight year jail sentence in a different state than the state he signed up for Uber in. He was approved to drive since they only checked in the state he signed up in. Night deliveries are usually made by weed heads who smoke weed while working. Many drivers who are not eligible to drive, have a family member or girlfriend, etc sign up to drive and then drive using that person's account. I know a driver who was deplatformed three times. The first time was under his own name. The second using an account under his mother's name and the third time his cousin's name. He's now doing door dash. They knowingly illegal aliens who use bootleg accounts. Just do a Google search on Uber eats bootleg accounts. There are actually Facebook pages that sell bootleg accounts run by organized crime elements. There is a forever turn over if drivers due to the ridiculous low pay and coercion from Uber in there attempt to force drivers to accept unprofitable delivery offers. Most times ubers base pay is only two dollars per delivery, the rest if any is customer tip. Uber often bundles low tip and no tip deliveries together with a customer that tips well. To add insult to injury, on bundled orders uper does not even pay the full two dollars for each delivery. For instance, the base pay for two deliveries bundled together may only be 2.75 plus tips. So the customer that tipped well is subsidizing Uber as well as the low tip no tip delivery. Only desperate people do this job and Uber exploits that to the ninth degree. And the ceo of this company merrily goes to the bank each month to deposit 60+ thousand per month paycheck as Rome burns. There's more but I think you get the idea why this service is so shoddy.”

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Posted 3 months ago

“I ordered food for pick up from what I thought was the location near my house. Checked to go pick up order the app selected the further location. Called the restaurant to cancel because uber does not have a cancel function during the order process. Had to move the order to compete in order to process the receipt. Contacted chat today and they said because it was moved to complete they are going to charge me for it. I cannot believe this. I’ve used this service so many times and $16 is where they will lose me. I’ll never use that service again. Shame on you for making a family waste money on food we couldn’t go get!! Don’t worry I’ll be sure to tell all my friends and family to boycott the service.”

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Posted 3 months ago

“It’s just gotten too expensive to use your service anymore. You walk into the restaurant and the price of the food is lower than what you are charging. Then you add your fees and then you add the tip and 1 cheeseburger meal ends up costing you almost 50 bucks.no thanks”

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Posted 3 months ago

UberEATS is rated 1.1 based on 10,452 reviews