UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,452 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,452 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Usually always late, customer service reps hardly ever compensate whenever there is a mistake. Horrible service overall. Oh and so overly priced.”

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Posted 3 months ago

“I Ordered food and they did not apply the buy one get one discount. A $25 order with fees went to $38 so I immediately cancelled . After I cancelled they charged me $29+ cancellation fee and never brought the order they claimed I cancelled to late. So I called customer service and asked them how I can get credited and the hung up on me . Would never ever ever use this company again . If I cancelled to late as they claim then they should have delivered the food and credited me the difference of buy one get one free. Instead they delivered nothing and charged me for nothing . 100% shister company , do not ever use”

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Posted 3 months ago

“I placed an order on Uber eats they said my order would be here at one time the driver rode right past my house then the time kept changing I talked to customer service and they said I would get it at 1154 I asked them to cancel my order because I couldn't get it they told me I was not getting a refund I set up all this time waiting and I didn't get my money nor my order this is the worst company ever then i couldn't get a real person then I couldn't get a number or anything to call them they dropped my order off at the wrong house before but because I got it I didn't complain but to not get your money or your order is ridiculous”

UberEATS 1 star review on 28th August 2025

Helpful Report

Posted 3 months ago

“I recently ordered with a uber Eats for Jack in the box. I cancelled the order within less than 10mins.. they wouldn’t refund me the $$ claiming jack in the box had “received” the order, mind you, received the order but had not yet prepared it or had it ready. They didn’t even offer credit. The took my $21 and that was that. When I reached out to supper, I spoke with an agent named James, when I told him the situation and explained my end, again, no offering of a resolution. When the agent James felt HE gave me the “best” resolution to this matter? He ended the chat. Wouldn’t give me the time to finish my sentence before he took that action. He offered no sincere apology or credit. DoorDash never did that to me. As a loyal user of the UberEats app, it was disappointing to say the least. I will no longer be using the app. James you’re horrible btw and don’t belong with customer support. You didn’t offer any sort of support for me. Thanks for absolutely nothing.”

Helpful Report

Posted 3 months ago

“Before starting the order there was an offer for four dollars off $25 order. I selected it and I placed the order. At checkout it automatically apply to $.49 credit for the delivery fee. I unselected it but it still won’t let me select the $4 Off. My purchase was $34+ dollars. Tried to call customer service and they won’t talk to you and tell you to go to their website. Very frustrating. Feels like a scam to me to offer the discount and then disable it”

UberEATS 2 star review on 28th August 2025

Helpful Report

Posted 3 months ago

“Would Give 0 if possible Ordered family food after loss of loved ones One. Driver called and said was lost Gave her subdivision of home Texted address, phone number of residence If had issues & google map pin location. 30 min later received msg. Order completed Got call from family 45 minutes later Never Delivered! I went & picked up food , drove 45 minutes & Delivered myself. Such an embarrassing & horrific experience. Co. Wanted to refund me & give me $5 credit What a joke !! Never Ever Use Uber Eats !!!!”

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Posted 3 months ago

“If I could give uber eats 1/2 of star I would !!! The drivers eat your food and cancel your order after you’ve been waiting almost an hour ! One driver tried to scam me !!! I’m not using their service anymore”

UberEATS 1 star review on 27th August 2025

Helpful Report

Posted 3 months ago

“Esta aplicacion es lo mas incompetente que existe ise un pedido a las 6.23 pm a las mismas 6.23 pm cancele el pedido i literalmente me cobraron mas de la mitad de el pedido solo por que tarde 20 segundos en cancelarla totalmente una estafa llame al soporte i al igual tampoco hicieron nada !! Como es pocible te cobren mas de 50% por cancelar una orden cuando ni siquiera la habían hecho??”

UberEATS 1 star review on 26th August 2025

Helpful Report

Posted 3 months ago

“New scam alert - driver picked up my food and was on her way to my house. She calls me and says the app was glitching on her end and needed the pin so she could see my address again. My fault for giving it to her but I thought she was being genuine. And I never got my food. And she wouldn’t answer anymore. Uber refuses to refund me so I ended up filing a police report. Imagine how much money Uber is losing paying drivers that don’t deliver food and on top of that they are getting free meals!”

Helpful Report

Posted 3 months ago

“Title: Terrible Uber Eats Experience – 2 Hours Late! Review: I ordered from Pizza Hut through Uber Eats and the delivery showed up 2 hours late. By the time it arrived, the food was cold and unappetizing. Support offered no real solution and just wasted my time. Totally unacceptable service. I won’t be trusting Uber Eats again unless they fix their delivery and customer service issues.”

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Posted 3 months ago

“Order got canceled by merchant but uber eats still charging me for it and keeping order status open. so many drivers went there to pick up order when nothing is available”

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Posted 3 months ago

“I am not a racist at all but what i am saying makes logical sense. The drivers that work for you should pass a generic language for the area they are working in. The fact that in a service industry there is a massive language barrier is the fault of you the corporation and you only care about numbers and money not the quality of service. That is one of the biggest problems you have is that language barrier which causes so many different issues including but not limited to wrong addresses and fighting with the drivers to explain they are at the wrong address.”

Helpful Report

Posted 3 months ago

“My order was cancelled by restaurant so no food delivery dead order. Went to the robotic chat line that ignored what you text and populated an automated response over and over. I had to go back in six times to confirm I would not be charged and the chat was and endless loop. Once I threatened to go to BBB social media and request corporate phone number that transferred to a live agent on chat that did not comprehend I did not cancel last minute the order is void due to restaurant decline. Same regurgitated text had to close chat and start over since they did not confirm my undeliverable order will be waived of charges. Hour on their lousy unresponsive chat-they want you to give up once you went seven rounds of open and closed chats I pleaded with last agent to read notes for she too regurgitated same copy and post text read my text and waived my order that was undeliverable. This message is for Uber. Do not treat your customers like this. Check how your staff responses to their chats and change your method of horrible and unresponsive customer service. Move to the direction of understanding the situation instead of routine and uncaring platitudes I deal with bad customer service all the time but this-was design to wear you out and not resolve or listen to customer complaints and concern”

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Posted 3 months ago

“The fact I placed am order at 12:37pm on Aug 26, 2025 @12:40pm on Aug 26, 2025 I cancelled it because it was no option to change the address. They charged a cancellation fee of $10.53 because they said the food was made. I have experience in the food industry no food Is made in 3 min... especially not pizza and the help was contacted said it's nothing they could do about it... I have 3 yrs old that food was for and now we got starve because they wnt give me the money back ... I will never use them again”

Helpful Report

Posted 3 months ago

“I ordered food from Tex’s over $100 the delivery guy by name Anthony gave the food to a random person took a picture with the food with the person and marked it as delivered. Meanwhile uber sent me a PIN to give to the delivery guy when i receive my food. Now i ask on what grounds will you give my food out without receiving the PIN mark it as delivered and uber refuses to refund me my money. I have sent pictures of the random person holding the food, my picture with my ID but still uber has refused to refund me my money or asked the delivery guy if he got the pin before delivering the food but uber said he can’t do anything about it. Does this mean delivery guys can just take your food to anyone without receiving the pin take a picture and mark it as delivered. This is shameful, i will delete the uber app and never use it again.”

Helpful Report

Posted 3 months ago

“The restaurant cancelled my order. Despite this I was still charged, not once but twice for it.”

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Posted 3 months ago

“Warning, do not use UberEATS Newport, South Wales. The order was never delivered, marked as 'delivered' on the app and showing photo of someone else's house. The contact on the app is difficult and pointless. No order and no money refunded. I am going to open a dispute in my bank.”

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Posted 3 months ago

“Y'all would be so much better of a company if y'all would just check the Driver's license and if they're legal here and if they can read-write and speak English. I am so tired of them not being able to find my place. I never get my food.It takes them an hour to go down the street to pick up food and get it to my place, because again they can't read a right or speak english.Y'all need to stop that b*******.And just hire americans who can read our f****** language, the national language is f***** english.Stop being such a liberal a** company.”

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Posted 3 months ago

“Worst customer service ever!!!! They keep sending me offers that they refuse to honor!!! Literally every other day!!! Use a different service!!! Won't even let you talk to a supervisor. Called 3 times”

Helpful Report

Posted 3 months ago

“Terrible service. As a customer over the years I literally rather go with doordash. Uber eats does not treat customers well. We spend our hard earned money and you guys give us a hard time to receive a credit or a refund for you guys screw up. Pairing our food with others for long periods of time just for the order to be screwed up. Ghetto service and very uncaring and unprofessional.”

Helpful Report

Posted 3 months ago

UberEATS is rated 1.1 based on 10,452 reviews