UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,345 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 9,345 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rahul Subh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abysmal service. Customer service is non existing and certainly AI generated responses copying and pasting a script”

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Posted 2 months ago

“I will never use Uber Eats again. They charged a $14 service fee which I did not see before placing the order. It was not included in the total before placed the order. Once I saw it I canceled the ordered and was charged the full amount any way. I ordered the same order with Door Dash instead.”

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Posted 2 months ago

“We ordered the food from osmows and never got delivered through UberEATS, when I checked with them, they said driver must have eaten the food and they will refund the money. What a shame Uber eats.”

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Posted 2 months ago

“The delivery person charge me the cash when he knew the order was paid with card. AND uber eats said THEY COULDN'T DO ANYTHING!!!!!!! HORRIBLE SERVICE”

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Posted 2 months ago

“I placed an order. Within 2 minutes I saw that the delivery address was NOT my home address but the last place they dropped me off 3 days ago. I immediately canceled yet was charged the full 17.99. I was robbed by Uber Eats. The address is NOT listed anywhere on my profile. Uber really just took my money.”

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Posted 2 months ago

“Uber eats rob you when you don't receive food I called the restaurant who advise they missed a item but Uber refuses to refund ..”

UberEATS 1 star review on 23rd February 2025

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Posted 2 months ago

“Worst customer service EVER! I will not use uber eats or uber due to the worst customer service experience I’ve ever received with multiple uber eats representatives. Three different chat reps said they couldn’t help me and abruptly ended chat. Finally got a person on the phone and they were not at all helpful.”

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Posted 2 months ago

“Bunch of scammers is all they are. A delivery driver stole my pizzas, no photo no nothing, parked around my house not moving not answering calls or texts. I was assured (photo attached), that I would get a refund plus a credit as it was very obvious he took my food and made no attempt to deliver or even speak to me, plus it was past the latest arrival. So I ordered the same pizzas once again, now the next day they are going back on what they said, so I spent $80 on two cold pizzas. Absolutely ridiculous business, incompetent, and I'll never ever give them my money ever again. Scammed trying to treat my family to pizza on a Friday night.”

UberEATS 1 star review on 22nd February 2025

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Posted 2 months ago

“I don't know who's worse. Doordash or uber eats”

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Posted 2 months ago

“I ordered food from a restaurant. 3 uber drivers went to pickup but cancelled my order to pickup. So i cancelled my order when third uber eats driver didn’t pickup my order. Later uber eats app charged me 29$ for nothing. I even called support system and they told me to call them in order to cancel the order because if i do by myself i am gonna get charged for that order cancellation which i found so stupid because i ordered and waited for almost one hour but didn’t get the food so i cancelled and got charged for nothing. This is ridiculous. I am very disappointed with uber eats customer service now.”

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Posted 2 months ago

“I get a food credit from my company to order dinner through ubereats and when i made an order i was charged from my personal card. Uber could not switch the payment method, even though i called them a minute after making the order. They told me i could update it after i pick up my order, but that didn’t work either. The payment was in processing for hours and my food credit from my employer expired. This problem was created out of nowhere and other apps can fix this without a problem. Will ask my employer to use a different food delivery platform.”

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Posted 2 months ago

“Be careful canceling an order seconds after placing because you forgot something. They still charged me for the order 67.10 and additional for cancellation fee total of $86.10. We not eating tonight because they want to keep it all.”

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Posted 2 months ago

“I've only ordered from Uber eats a handful of times and they've given me the wrong food 3 times now. This outfit is aweful”

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Posted 2 months ago

“I have had food missing from my order and they refused to refund me my money back. They don’t follow up with you and their customer service is horrible.”

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Posted 2 months ago

“Horrible. Went thru 3 drivers who didn't deliver. Doordash delivered in 12 minutes”

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Posted 2 months ago

“There should be a minus star for this service. Today, I ordered two meals. One arrived, and the other never did. They delivered to the wrong address, took a picture, and then walked off. I did get one missed call from my phone, but I was unable to answer it. Despite the fact that the meal was delivered to the wrong address and my elderly mother, who was home, was expecting it, they are refusing to refund me for this meal. This might have been a blessing in disguise because now I will never use Uber Eats again. If they review their history, they will realise that I was a frequent user, but now I am no longer. The service and the automatic responses I am receiving are ridiculous. So, basically, if the drivers who delivered the food delivered to the wrong address and called you, but you were unable to answer, they lose out on money, even though their employees cannot seem to get the address correct. Therefore, I strongly advise you not to use Uber Eats. Unless you want to see a picture of your food at a address that you don’t recognise.”

UberEATS 1 star review on 21st February 2025

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Posted 2 months ago

“Idiot UberEATS delivery person riding e-bike illegally and recklessly. Vernon Street Ipswich 21/02/25 12:00hrs. Do you staff not understand the meaning of a red traffic light?”

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Posted 3 months ago

“Ordered pizza with my gf at a new location with a discount code, typed in the address and everything we need (gf can confirm). Almost half an hour later than proclaimed by the app, the order arrives at the wrong adress. Turns out, Uber Eats passed on a random, wrong adress to the pizza location. Such a blow to me, my gf, the pizza guys doing their job and the delivery guy. Please, for the love of pizza, just order directly at the location.”

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Posted 3 months ago

“**Worst company ever!** I placed an order and wanted to ensure the correct card was on file, so I contacted customer service less than a minute after placing it to request a cancellation. Instead, I was charged $19.01, with the explanation that the merchant had accepted the order and for delivery. When I called the merchant, they told me the order was never accepted by them. It turns out the Uber system automatically processed the order, and it usually takes around 5 minutes to reach the store. No delivery driver was even assigned to my order! This company clearly has zero concern for customer service. Their support team just reads from a script with no real help, and they don’t care about making things right. Honestly, it’s faster and easier to drive to the location yourself than deal with this app. It seems like only perfect, mistake-free customers are welcome to use it. Avoid this app at all costs!”

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Posted 3 months ago

“Shocking chat support to sort issues”

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Posted 3 months ago

UberEATS is rated 1.1 based on 9,345 reviews