UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,452 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,452 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“If your item is out of stock, they charge you $6 and won’t budge. No delivery of anything but stuck with an OUTRAGEOUS $6 charge!!”

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Posted 4 months ago

“Cancelled my order and never reimbursed me. So i paid for nothing. Uber support didn't want to bring my complain to their supervisors. so disappointed :(”

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Posted 4 months ago

“They deliver to the wrong address. No refund. You are out and must contend charge with your credit card carrier who sides with UberEATS because so many liars scam this system.”

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Posted 4 months ago

“I placed my order from McDonald’s on Canvey Island and someone called Mountchaka has stolen my order. Warning to all people. DO NOT USE UBER. They are a bunch of thieves who are working here illegally. I SUGGEST UBER YOU PAY ME MY MONEY BACK IMMEDIATELY!!!!”

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Posted 4 months ago

“Awful customer service”

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Posted 4 months ago

“I've not had one good experience with Uber eats.”

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Posted 4 months ago

“I made a KFC order yesterday that wasnt correct. I did not receive the large order of wedges I ordered and my chicken wings were inedible. I went to get a refund and Uber eats only gave me 2.70 back, Which I paid almost $ 7 for a large order of wedges I didn't get. The order of inedible chicken wing were over $30. In my bank accout I was issued a refund of 7.02 then Uber took back 2.42. I think at this point Uber should issue me a full refund....I paid 45.83 for gravy ( because I couldn't eat the wings and I didn't get my wedges)”

UberEATS 1 star review on 22nd August 2025

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Posted 4 months ago

“Welcome to Ubereats Complete Scam Tactics, 1. Gives false time frame 2. Time frame takes longer than the provided time frame 3. Allows drivers to take 10000 orders racking up both company and employee money 4. My order takes more than 1 hour to arrive when it should be 20-30 mins. 5. Can't ask for help for after orders since you can only speak to a bot and the food is ineligible for refund when its cold. So what did I do? Contact the team during delivery and they all have the same response. They ended chat instantly when I mentioned number 5. Thank you ubereats!”

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Posted 4 months ago

“Platform makes it nearly impossible to leave a feedback on Uber eats. Asks for photos and then rejects the photo. AI capabilities are basic. And company itself can't be held accountable for all their mistakes.”

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Posted 4 months ago

“I don’t understand how you don’t get what you ordered and don’t get a refund. Always saying they will credit you 3 or 4 dollars me wow you’re still hungry because you didn’t receive what you ordered. Don’t get this app waste of time and money not dimension. You never get the credit for the 3 to 4 dollars either.”

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Posted 4 months ago

“I will never use them again! They delivered my order to the wrong address and told me to go locate my order! It wasn’t eligible for a refund because it was delivered. The incorrect address even showed in the photo. Their Customer Service dept. is a joke! They were incredibly rude. I spoke to a supervisor and he was worse than the rep. He hung up the phone on me. Deactivating the app tonight!”

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Posted 4 months ago

“⭐ 1 Star I had a very disturbing and unsafe experience with an Uber Eats delivery driver at my business. Instead of delivering the food properly, the driver stayed in his car yelling and swearing aggressively. When I asked him to come to the door, he became even more hostile, shouting profanities (including the F-word) and refusing to let me speak. The situation escalated so badly that both I and my customers felt unsafe. The driver lingered outside my business instead of leaving, which made everyone feel even more threatened. His behavior was violent, aggressive, and completely unacceptable. To make things worse, he made a completely false claim against me, accusing me of being racist—something that goes absolutely against my values and who I am. I immediately reported the situation to Uber Eats and told them I was prepared to call the police if things continued. Unfortunately, Uber did not handle this properly and left me, my staff, and my customers unprotected during a frightening situation. This experience has left me questioning whether it’s even safe to use Uber Eats again. It is unacceptable that someone with this kind of aggressive and threatening behavior is representing Uber. No customer should ever feel unsafe or put in danger over a food delivery.”

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Posted 4 months ago

“Uber eats will consolidate orders to one business franchise giving one driver more business and one franchise all rhe business even if the franchise you order from is right across the street! Uber will still send your order even 40min away to a different franchise taking an hour or more to complete when it could have been delivered in minutes. I canceled account and will have my family cancel accounts and will trash Uber forever costing way more than the 20 dollar sandwich I was unable to retrieve as I was no longer on a break! Horrible company focused on drivers and business profit more than their customers. Use Door Dash!”

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Posted 4 months ago

“Very very bad people. Worst customer service. Charges me order didn't receive. Worst worst”

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Posted 4 months ago

“The very fact that you can’t speak to a real person about an order being incorrect is insane!! I placed an order with specific instructions- the entire order was incorrect. I sent uber eats a request to review and refund me my money. They didn’t respond until 5 days later and had the nerve to tell me It was too far past the window of time to get a refund! I sent the request the same day!! It’s a sham and a freaking scam uber eats sucks!”

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Posted 4 months ago

“If they get your order wrong and won't refund/change your items due to their policy they dont care about u, walk away for life and do not look back.”

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Posted 4 months ago

“I wish I could give zero stars. They charged me for an item I did not receive and would not adjust the amount they charged my account. Kept ending the chats with me. With no resolution.”

UberEATS 1 star review on 20th August 2025

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Posted 4 months ago

“Zero star, I ordered $90.00 in food last night and on my uber eats instructions it says, " meet me at my door". The driver did not attempt to come to my door, I did not get my food nor a refund! 🤬 I will never use uber again unless im refunded. This is going to spread far and wide, I am going to sue Uber, they are ridiculous. They have instructions on the customer profile in delivering the food and do not follow those instructions!! Seriously, they want to blame you so they can keep your money! Uber stole my kids money for food!!! I would highly appreciate my refund!”

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Posted 4 months ago

“Would not refund me for an oder I canceled and did not receive. I canceled the order one second after sending it! The said the food was already made. They lie, and customer service is a joke. Via text its auto replies.”

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Posted 4 months ago

“They charged me over $20 to cancel an order that was accidentally pocket-ordered and caught within 5min then told me there was nothing they could do. That is straight theft, not business.”

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Posted 4 months ago

UberEATS is rated 1.1 based on 10,452 reviews