UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“I was a former delivery driver for uber eats, and I would deliver order on my electric bike because that the only other option I have for delivery and uber decided to disable my account not 1 but 2 for being to fast on a electric bike, instead they want me to go slow and be late on the persons order, I’ve tried several times to fix the issues but every other customer service person is the same, they dont understand this is the only way to make money and they are taking that away from me, I will no longer support uber in any manner and hopefully other drivers don’t aswell”

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Posted 8 months ago

“After I gave a $20 cash tip the delivery driver requested a tip and Uber eats charged me 9.97 3 sandwiches cost $100.00 talking about a scam. No contact number is your first warning sign.”

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Posted 8 months ago

“want to give zero stars but it doesn't allow. Last night I ordered a delivery macdonalds on macdonalds app but it goes through uber as delivery is by them. Over 2 hours being given maybe 7 changes of driver and changes of delivery time it was cancelled as unable to complete despite taking your cash. Before it was cancelled I contacted online uber [this was not easy to find] to be told although your own cash taken in seconds it will take 15 days to return. It's the worst experience and I will never use again or the macdonald app because I called them and said nothing to do with them. SHOCKINGINGLY AWFUL”

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Posted 8 months ago

“Ordered two Popeyes meals. Wrote specific instructions that said I would meet deliverer at the door and left number to call when at my delivery location. Hour went by without any calls. Found my food outside front door of my building. Also, only one meal was delivered. Called customer service and rep called Joanna who was very rude kept cutting me off and kept asking me the same questions to which I gave the same answers. She then put me on a brief hold, came back and stated “Record shows order was delivered and left in a SECURE location. Attempted to contact customer but no answer” When I asked to speak with a manager she said “A supervisor will call you in 24-48 hours but you’ll get the same response. Nice reply right? I paid for two meals and only one was left, paid for expedited delivery and got my food an hour later because my delivery instructions were ignored; and though I left a 20% tip my $44 order was left outside my building door. I’ll take the loss this time but Never Again!”

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Posted 8 months ago

“So much went wrong. My order was stolen by the first driver. Then it took 3 other drivers before I was even told that it was already picked up and not delivered to me. I get any word until almost an hour later. I wont even get my money back for another 3-5 days and that’s ridiculous. Also there is no contact number to even get this resolved. I had to use an automated system on the app to finally cancel my order and get a refund. I will never use Uber Eats again and I will tell everyone how bad Uber Eats is.”

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Posted 8 months ago

“Uber eats used to be much better than it is now. Food has been arriving cold, why....because its November and a lot of deliveries are on bicycle or scooter. Several times not even in a insulated delivery bag. Just exposed to the cold November weather. There seems to be a disconnect with Uber Eats understanding their own business model. How is food supposed to arrive hot, or even lukewarm for that matter? Turns out, a good portion of the places I order from, offer free delivery themselves, and guess what....they use insulated bags and 95% of the time it gets delivered by car.”

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Posted 8 months ago

“We placed an order for restaurant we had not tried. The time was set for 224. One if fell asleep and mised the call within a few mins. That is on us. We contacted the driver and proceeded to tell us we could come pick up. We asked why could he not just have the meal at the door. He said he did not have too. He was also tipped. Why could he not have just left the meal?”

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Posted 8 months ago

“So I’ve never used Uber eats before but I got a gift card so decided to use it I was given a promo 75% off your first 3 orders attempted to redeem several times and was told it wasn’t valid connected to customer service and I was told they reserve the right to basically take away the promo whenever they want ya ok won’t be dealing with them again after I’ve used my gift card bad customer service!!!”

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Posted 8 months ago

“Uber eats took $money from my bank account but never delivered any food. There isnt an order on the app but they got their money! Idk how to get my money back.”

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Posted 8 months ago

“9/10 my order is wrong or items missing. Just got a delivery that I wanted for 2 hours when I paid extra to get it here in 45 minutes. Spent 120$ on the order (7items) and received an order of 2 items worth 20$ it’s on the receipt. Customer support is useless, absolutely pathetic”

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Posted 8 months ago

“They d activate my account because I forgot an accidental Put a delivery on it in an accidental did not delivery so I was reaching out to them. Then letting them know about 2 weeks ago about the situation, might I add the food I threw out because it was more than 6 hours later, so they deactivated my account because of that, so anybody that goes through Uber. Eats and don't deliver their customers food. A market accidental market for delivery. They deactivates your account because of it.”

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Posted 8 months ago

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Posted 8 months ago

“Delivery times suck. For is cold alot of times. I've had drivers go awol for 30 to 40 minutes after picking up my order and not reply. This company justlets them do whatever they want with no worries. FIND ANOTHER SERVICE INSTEAD OF THIS ONE!!!”

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Posted 8 months ago

“Idiot Uber Eats delivery person cycling without due care and attention. DO YOUR STAFF NOT UNDERSTAND THE MEANING OF A RED TRAFFIC LIGHT? Upper Brook Street, Ipswich 07/11/25 12:44hrs”

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Posted 8 months ago

“Uber eats is a horrible app. Don’t use unless you like throwing money away and no help from customer service!”

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Posted 8 months ago

“Its bad enough your food comes to you in terrible condition bit this fool here he stole $50.00 worth of food and uber don't want to give my money back said they hire anyone he stole my food.”

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Posted 8 months ago

“TERRIBLE CUSTOMER SERVICE. They do not care about their customers at all. No resolution to an order being over and hour late and coming cold and stale!! Go with door dash instead. Over zero compensation and took then DAYS to get back to me.”

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Posted 8 months ago

“Uber eats is a very sorry excuse for a company. I order through Firehose subs which uses Uber eats and on Nov 1 2025 I place my order the delivery driver showed up with the wrong order I ordered one salad and what he gave me was a bag full of food 3 sandwiches 3 bags of chips and 3 bottles of soda. I immediately informed the driver that the order was incorrect and could he please go back and get my order, He looked at me and stated no I am not going back so I asked him you got your money for delivering my food correct and he said yes but still refused to go get my food. So he basically stole my money and the peoples order that he tried to give me and I ended up having to go get my own food. I reached out to Uber eats and they asked me for the order number and the store I ordered through I gave them the information they asked for and lord and behold of course that can’t find my order. Imagine that, My advise is to stay far away from this company and their drivers they are a bunch of thieves stealing our money and stealing food. BEWARE I am filing a formal complaint with the better business bureau because this is so ridiculous! If I could give less than one star it would be definitely and huge 0.”

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Posted 8 months ago

“Driver simply ran away with GYG order and uber eats did not even refund yet.”

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Posted 8 months ago

“PARSHA WAS MY DELIVER ,HE MADE SURE I RECEIVED ALL MY FOOD AND FOLLOWED THE DIRECTIONS.”

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Posted 8 months ago

UberEATS is rated 1.1 based on 10,877 reviews