UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,450 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Abhorrent customer service. They disconnect the chat after refusing to help… until you ask for a supervisor. Never using service again. They’re garbage.”

Helpful Report

Posted 4 months ago

“I ordered $97 worth of food for my family (2 beef burgers, 12pcs of nuggets, tub of chips, tub of onion rings, a dip and an orange juice). What arrived - 1 chicken burger, 6 nuggets and an orange juice. UberEats refused to refund the missing items! What a joke. Not only did my family and I miss out on our food, I also lost money! The refunded money could've covered for cost of buying replacement food. If money was tight, my family would've gone hungry for the night or some bill not paid. UberEats used to be reasonable, not anymore. Not happy customer here!”

Helpful Report

Posted 4 months ago

“Terrible customer service. Refused to offer any help because I realized I was scammed after slightly more than 48 hours. And the driver left the order right in front of an outward opening door. Awful experience”

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Posted 4 months ago

“Their customer service is terrible. Their drivers aren’t any better. My driver picked up an order and sat on it for an entire hour and when I canceled, I still got charged even though I didn’t think it was safe to eat the food so I will be deleting the Uber eats app and I will never use them again”

Helpful Report

Posted 4 months ago

“My $52 order was never delivered, despite the fact I spoke to the driver and gave him directions on where to deliver. The driver took a photo of the inside of his vehicle as proof of delivery. Uber Eats refuses to refund for the undelivered order becausetheysay they can'tprove it wasnt delivered even thoughthere'sno actualproof it was. There is no way to speak to an actual person-- customer service doesn't take phone calls anymore. The uber eats service has been mediocre at best in the past, but definitely not worth running the risk of paying for nothing.”

Helpful Report

Posted 4 months ago

“I had a very disappointing experience on 08/18/2025 with both Little Mint restaurant and Uber Eats. At 12:15 PM I placed an order through the Uber Eats app from Little Mint. The estimated delivery time was between 12:45 PM and 1:05 PM, which was fine since my lunch break is at 1 PM. However, by 12:58 PM the status still showed “preparing.” I contacted support and was told it would be delayed another 5–10 minutes. I agreed to wait. By 1:17 PM, the food still had not arrived, so I called again. This time they told me it would be another 10 minutes. At that point, I had no time left in my lunch break to eat, so I requested to cancel. The restaurant told me I had to cancel through Uber Eats apps. When I canceled, then I called Uber Eats customer service to make sure I will got my money back but instead they said they can't do that and they only can give me refunded for $4 out of my total order, claiming the restaurant had already accepted it. This is completely unacceptable. The food was delayed over 45 minutes beyond the promised delivery window, and I never received anything. Yet, I was charged almost the full amount for nothing. When I asked Uber Eats to either send the food since they were charging me anyway, or refund me in full, they said they could do neither. Uber Eats takes service fees but provides no real buyer protection when problems happen. This is poor customer service, and both Uber Eats and Little Mint failed to meet basic expectations for timeliness and accountabilit.”

Helpful Report

Posted 4 months ago

“My food, and even the bags, showed up smelling like a mechanic’s sweaty jeans. I can’t even open my bag of chips. I’m going to vomit. Most disgusting order I’ve received. Unacceptable.”

Helpful Report

Posted 4 months ago

“Never received order. Delivery was dropped to the wrong address by driver to the hotel.”

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Posted 4 months ago

“I do uber eats and when you send me to pick up and delivere a package for $3 is CRAZY especially it's 45 minutes of my time and my gas and ware and tare on my car. Absolutely ridiculous”

Helpful Report

Posted 4 months ago

“Food order was wrong, your not paying your drivers enough money, your app crashes all the time, worst service around I will use Door Dash from now on they at least pay there drivers $1 per mile not $6 for 23 miles my car don’t run off air thank you very much!! Some offers don’t even pay .11 cents per mile they are rapping there drivers big time it simply Just not fair to the drivers!!!!”

Helpful Report

Posted 4 months ago

“Horrible app. My food took two hours and they lied and said it was within their delivery time which expired 74 minutes not 120 minutes. They should be very concerned about safety while that food is sitting in somebody’s car. We don’t know if they even have AC to keep it at safe temperature. Do not use”

Helpful Report

Posted 4 months ago

“HORRIBLE CUSTOMER SERVICE. They all seem like bots and refuse to help you. Impossible to get any answers. Avoid at all cost. They won’t refund you even when there is hair in your food! Disgusting!”

Helpful Report

Posted 4 months ago

“Terrible service. Terrible resolution system. Terrible agents. Overpriced and underdelivered.”

Helpful Report

Posted 4 months ago

“Several times my order has been well delayed or delivery person failed to deliver it due to not being able to use the intercom system. Today again delivery person never turned up and submitted a picture delivered which was taken not even in front of my building, yet Uber eats refuses to refund. Officially deleting both uber and uber eats permanently!!!”

UberEATS 1 star review on 18th August 2025

Helpful Report

Posted 4 months ago

“This is company is absolutely terrible!! Do not use them!! 🚫”

Helpful Report

Posted 4 months ago

“Placed order and spent $40! Driver did not have Base access to Keesler and after picking up items, I could not get them nor would Uber Eats refund me! When order was placed it specifically said, you must have access to Keesler Air Force Base! Why pick up the items knowingly that you could not deliver them! Definitely telling people not to use this service!”

Helpful Report

Posted 4 months ago

“driver had no idea how to read map, kept texting me that she was here but wasn't. The app kept telling me she was there and couldn't wait any longer but she could not find the business. (address was correct, business plainly marked). The app called me but it was just a robo call, I tried to call the driver and she didn't speak English so couldn't understand me or my text directions. I did not order from the app, I ordered directly from the restaurant (Velvet Taco) and will not order from them again if they use Uber”

Helpful Report

Posted 4 months ago

“Uber eats is terrible, they just take your money and they do not care about their customers. I will never use them again and I will be trashing them on every social media site!!! They have no type of compassion for their customers..”

Helpful Report

Posted 4 months ago

“I had placed an order through uber eats app , my order never arrived for which I had paid despite getting in touch with the delivery person. Uber eats was so rude and unfair saying that I will not get a refund for my order. Uber eats don’t update their google maps, hence delivery persons find it difficult to deliver to the right address”

Helpful Report

Posted 4 months ago

“Third time on the road I buy something on uber eats and they don’t have the Item, but I got charged for full price. When I try to contact the say: they going to reimburse me but that never happened and instead show great costumers service they just keeping avoiding my messages saying they will getting in touch in couple days, funny is to get your money only take seconds but to give what is yours back takes forever and if you not complain they keept. I strongly recommend ppl to look for other companies this one we can’t trust anymore. RIP #ubbereats”

Helpful Report

Posted 4 months ago

UberEATS is rated 1.1 based on 10,450 reviews