UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,347 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 9,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rahul Subh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service. Cold food, drinks spilled everywhere. Very slow delivery.”

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Posted 3 months ago

“I ordered a KFC meal from my local store at 12.15pm, but at 1.45pm still had no food delivered and then was sent a message to say that the order had been cancelled as the store could not fulfil it! Whilst waiting for the delivery, the driver changed 4 times and the messages I sent to the driver wasn't even replied to!! The service was terrible and not being able to contact Uber Eats directly was ridiculous. Don't recommend this company and will definitely not use them ever again! AWFUL!!”

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Posted 3 months ago

“Uber Eats had a Valentines deal for buy 1 get 1 free on multiple stores. I purchased a Pizza from a Dominos that supported this offer. Upon delivery, I only received one pizza and the receipt had 1 pizza placed even though my basket showed I placed 2. When contacted support, they told me they will not do anything about it, and if I want to dispute this I should show them my receipt that I bought 2 items, which as stated previously only showed 1 item even though my ordered basket items shows 2. I contacted Dominos and they told me they had no offer like this. Uber Eats is doing false adveritsing. Safe to say, my Valentine's date was ruined.”

UberEATS 1 star review on 15th February 2025

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Posted 3 months ago

“The usual… took hours to arrive, freezing cold inedible food, waited ages to chat to a customer service rep & they didn’t offer anything as an apology. Actually just closed the chat on me.”

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Posted 3 months ago

“Absolute disaster , will never use.. i will walk to grab my food than using uber eats ever in my life. Zero customer service, misbehaving driver accusing me while delivering wrong food with someone else’s name on the food.”

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Posted 3 months ago

“They are sh*t, always take forever and never delivers on time”

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Posted 3 months ago

“Order took more than 2 hours to arrive. Cost went up by more than 50%. I wonder how Uber is surviving.”

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Posted 3 months ago

“Takes too ling for delivery, driver to to many at one time, nothing like waiting for cold food”

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Posted 3 months ago

“We always got our money back if there was an issues. So we ordered from sonic $35 worth of drinks and ice cream. We thought was going to our address in east new york but ended up in Hanson pl down town. The driver called to let us know we contact uber eats and they said oh well next time let us know in the middle of the order to change the address unfortunately there's nothing we could do. In other words cannot get our refund. We paid by debit card. So yeah 1 star experience. It'd not the first time this happen. We had smaller amounts but $35 is quite big and it's scary to know that this could happen to even larger orders. In a nut shell world make sure to double and triple check your address while the driver is in route so you don't end up losing your order to another address with no chance of getting a refund. Also pay with a credit card so you can do charge backs. That's it thats all.”

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Posted 3 months ago

“I can tell you if you are ordering from uber eats don't make any cancellations they will not give you your money back. Nothing at all. So be careful.”

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Posted 3 months ago

“Today Uber Eats gave me an opportunity to learn my lesson - “Never ever deal with this company! “ I was charged more than $10 for delivery of $15 pizza, my order was delivered after 80 minutes ( instead of agreed 30 minutes), and of course, pizza was cold affecting the taste. This is a very unprofessional way to run the business and treat the customers.”

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Posted 3 months ago

“I ordered lunch for my son at school, through insta cart/uber eats, and it was not delivered. I called customer service, and was told I can't get refunded because the driver said it was delivered, and thier GPS showed he was there. Even the picture the driver sent is of my order in the front seat of his damn car. It was NOT delivered. So now I'm out $50, and my son didn't get lunch. And they won't help me. I am never ordering from Uber eat, or insta cart again!”

UberEATS 1 star review on 14th February 2025

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Posted 3 months ago

“I ordered and said they left me a message to reach me but when I see it it's in Spanish and I am not Hispanic or Latino and do not understand or speak this language. Tried to get a credit or money back and said no...this is not ok and will not be using this service again. I will switch to a new delivery service.”

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Posted 3 months ago

“Scammers who charged me for the food I didn’t get. Order was way past the estimated time, driver was not moving for over 30 minutes, ignored my texts and calls. According to their guidelines that’s enough to have my order cancelled by the driver but not the other way around. The service sucks!”

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Posted 3 months ago

“Ordered from Uber eats or tried to should I say, not only did we not get food but they waited over an hour to tell us our order was being cancelled. Despite their driver not delivering, taking the food back to the restaurant and leaving us waiting while they told us they were looking for another driver. And to add insult to injury still charged us a delivery fee even after the order was cancelled!”

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Posted 3 months ago

“This app is unfair . I never recommend to use this app . The customer service by chat not helpful at all . I chat with a person just asking that why I didn’t received the promo that am supposed to get as a first time user he just keep asking me for the screenshot but how am I supposed to give him a screenshot if I don’t have that promo .”

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Posted 3 months ago

“I ordered two boxes of chocolates, but instead they brought me one and not the one I ordered. They told me that the store did not have what I ordered and they decided for themselves that they could take another one and bring it to me. I refused this product and returned it to the courier. He said that they would return my money, but no one returned anything. My day was ruined. Terrible and irresponsible service. I don't recommend it to anyone!!!”

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Posted 3 months ago

“Uber Eats made me pay a fee for driver and restaurant delays. I ordered through Uber Eats, was provided a time for delivery. I was watching the GPS and noticed the driver was at the restaurant for over 30 minutes in counting picking up my food. I called the driver and was told she had my food and was waiting on another order and the restaurant was behind. I waited 10 minutes more and decided to cancel my order.”

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Posted 3 months ago

“My partner ordered food for us and normally, the driver has to ask for a code and send a picture that it was delivered. This was not done. When we reported it to Uber Eats, they “cannot” confirm any of that so they won’t give us a refund. We had to order the same thing again because it didn’t come the first time. We have tried telling them we can prove we didn’t get the order with footage from our building showing the time that it “apparently” was delivered but they refuse to give us our money back FOR AN ORDER THAT WAS NEVER DELIVERED”

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Posted 3 months ago

“If I could give them no stars I would. I was given a $50 gift card. I placed an order and no balance was there. I tried to get a refund and they only told me because it was past the 48 hours there was nothing they could do. Tried for 2 months to get $50 back from a multimillion dollar company, and it was a dog chasing its tail. Done with Uber Eats. Skip or Door Dash from now on.”

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Posted 3 months ago

UberEATS is rated 1.1 based on 9,347 reviews